Service manager job description

A great job description starts with a compelling summary of the job and its role within your company. Your summary ideally provides an overview of your company and what’s expected in the role. To help job seekers determine whether they are qualified and whether the job would suit them, describe the kinds of activities and duties required for the job.

Example of a service manager job description

Our lawn equipment sales and rental team needs a Service Manager to take charge of day-to-day operations at the service counter. We are looking for a friendly, outgoing professional who is knowledgeable about lawn equipment and can increase our sales and rental revenue. Maintaining a high level of customer engagement and satisfaction will be critical to your success in this role, so prior sales experience is vital. We also need someone who has excellent management and training skills. If you love working in an energetic and dynamic environment, we would be delighted to discuss this role with you.

Service manager responsibilities and duties

The section on duties and tasks is the most important part of the job description. Here, you can describe the functions that the role regularly involves, the role of the work within the organization, and for whom the work is performed. Sample duties include:

• providing customers with the information they need about renting or buying suitable equipment for their project
• drawing up contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs
• training sales personnel in the use of best practices in upselling, customer satisfaction, and brand promotion
• managing our work order system, including recording invoices and generating service invoices
• informing clients about the operation, upkeep, and maintenance of their equipment.
• inspecting rented equipment upon its return, and returning deposits while taking any damage observed into account
• increasing sales through effective hiring, training, and management methods

Service manager qualifications and skills

Next, you may describe the skills required and sought for your job. This could include education, prior professional experience, certifications, and technical skills. You can also include the non-technical skills and personality traits that you’re looking for in a successful hire. While it can be tempting to include an extensive list of skills and requirements, too many requirements might discourage qualified candidates from applying. Keep your list of qualifications concise but provide sufficient detail with keywords and relevant terms. For example:

• High School Degree/GED required (bachelor’s degree preferred)
• 5+ years’ experience in equipment sales
• excellent communication and leadership skills
• deep knowledge of lawn equipment and landscaping products
• proven history in customer service, effective marketing strategies, and employee management