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Hotel Manager Job Description: Top Duties and Requirements

A Hotel Manager, or a Hotel General Manager, manages a hotel and makes sure hotel guests have an enjoyable stay. Their duties include ensuring the hotel follows company regulations and local laws, resolving disputes with customers or employees, and interviewing and hiring new employees when needed.

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Hotel Manager duties and responsibilities

Hotel Managers keep track of the number of vacancies and reservations, and they try to keep occupancy rates as high as possible. They may order and approve social media and other advertisements or authorize discounts for rooms. Hotel Managers also make sure that employees complete tasks on schedule to increase productivity, complete employee evaluations, and adapt quickly to unexpected events like cancellations or last-minute reservations. Other duties and responsibilities in a Hotel Manager job description may include:

  • Answering phone calls when needed
  • Helping employees prepare rooms for new reservations
  • Keeping track of food and supply inventories, and ordering new supplies when needed
  • Preparing for large events like weddings or conventions
  • Inspecting rooms, pools, restaurants, and other areas to ensure staff are keeping them clean and presentable
  • Checking rooms to make sure guests have left after a fire alarm or another emergency
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Hotel Manager Job Description Examples:

What does a Hotel Manager do?

Hotel Managers supervise staff members such as Porters, Valets, Cooks, and Cleaners. They train new employees, create employee schedules, and ensure that everyone follows their budget. They often communicate with subcontractors like laundry or cleaning services, and they negotiate with vendors to reduce expenses and increase profits. Hotel Managers also schedule regular maintenance and approve expenditures such as giving refunds or making repairs. Depending on the size of the hotel, they may help other employees when needed, helping guests check-in and telling people about events or attractions that they can enjoy in the area.

Hotel Manager skills and qualifications

Successful Hotel Managers can work with a wide variety of people and personalities. They’re professional and polite, and they can build strong relationships with employees and guests. Top skills and qualifications for Hotel Managers may include:

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Understanding of hotel pricing and billing
  • Basic math skills
  • Ability to keep track of a variety of small details

Hotel Manager experience requirements

Most Hotel Manager jobs require at least one or two years of hotel management experience. Candidates with additional experience in the hospitality industry as Concierges or Front Desk Agents are assets. Candidates with management experience in other hospitality sectors are also good candidates.

Hotel Manager education and training requirements

Most Hotel Manager jobs require a university degree. A degree in hotel management or a similar subject in an asset. On-the-job training is usually needed as well.

Hotel Manager salary expectations

According to Indeed Salaries, the average salary for a Hotel Manager in Canada is $50,861 per year. Individual pay levels depend on experience and education levels, the location, and the company.

Job description samples for similar positions

If a Hotel Manager isn’t exactly what your business is looking for, some job description samples that could satisfy your company’s needs include:

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Hotel Manager job description FAQs

What is a typical day like for a Hotel Manager?

Hotels are open 24 hours per day so Hotel Managers can work at any time. However, Hotel General Managers usually work full-time during regular business hours. They may need to work overtime to prepare for large numbers of guests or take care of unexpected events. They spend most of their time in an office, but often check on the front desk and other parts of the hotel. They spend most of their time supervising employees and taking care of administrative tasks. They may attend meetings with District Managers and executives, and they usually wear business attire.

Who does a Hotel Manager report to?

A Hotel Manager usually reports to a District Manager or a Regional Manager. In smaller organizations, they often report to the owner. Hotel Managers often interact with Junior Managers and other staff in restaurants, spas, bars, and other facilities connected to the hotel, and they make sure that everyone can work together to take care of guests.

What makes a good Hotel Manager job description?

To write an appealing Hotel Manager job description, include an overview of the company and its culture, values, and history. Describe the hotel’s amenities, the location where the new Hotel Manager will be working, the number of employees they will supervise, and what the duties and responsibilities of the position will be. Include the experience, skill, and education levels required, and mention any benefits that come with the job, like free meals at the hotel restaurant. Many Hotel Manager job descriptions also discuss some attractions in the area that someone moving for a job might enjoy.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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