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Hotel Manager Job Description: Top Duties and Requirements

A Hotel Manager, or a Hotel General Manager, manages a hotel and makes sure hotel guests have an enjoyable stay. Their duties include ensuring the hotel follows company regulations and local laws, resolving disputes with customers or employees, and interviewing and hiring new employees when needed.

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Hotel Manager duties and responsibilities

Hotel Managers keep track of the number of vacancies and reservations, and they try to keep occupancy rates as high as possible. They may order and approve social media and other advertisements or authorize discounts for rooms. Hotel Managers also make sure that employees complete tasks on schedule to increase productivity, complete employee evaluations, and adapt quickly to unexpected events like cancellations or last-minute reservations. Other duties and responsibilities in a Hotel Manager job description may include:

  • Answering phone calls when needed
  • Helping employees prepare rooms for new reservations
  • Keeping track of food and supply inventories, and ordering new supplies when needed
  • Preparing for large events like weddings or conventions
  • Inspecting rooms, pools, restaurants, and other areas to ensure staff are keeping them clean and presentable
  • Checking rooms to make sure guests have left after a fire alarm or another emergency
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Hotel Manager Job Description Examples:

Example 1

Job Description

The Hotel Manager will be responsible for the overall direction, coordination and performance of the hotel. The Hotel Manager will also be responsible for developing and implementing a marketing strategy to promote the hotel�s brand image. The Hotel Manager will also be responsible for developing and implementing a marketing plan to increase revenue and profitability.

Essential Functions:
�Responsible for all aspects of the hotel�s operations, including guest service, sales, marketing, reservations, accounting, maintenance and repairs.
�Responsible for all aspects of guest service including guest relations, public relations, housekeeping, maintenance and front desk services.
�Responsible for all aspects of the hotel�s operations including guest service, sales, marketing, reservations, accounting.
�Responsible for all aspects of the hotel�s operations including recruitment of staff members.
�Responsible for all administrative duties as assigned.
�Ensure compliance with Alberta regulations and company policies.
�Oversee budget and cost control procedures.
�Oversee financial analysis and performance reporting.
�Manage budget by preparing financial reports and analyzing results.
�Oversee budget by preparing budget documents such as budget sheets and reports.
�Prepare weekly financial close forms such as weekly expense reports or cash receipts.
�Ensure that expenses are properly recorded.

Job Type: Full-time

Salary: $60,000.00 per year

Flexible Language Requirement:
  • French not required
    Schedule:
  • Monday to Friday
  • Weekends as needed
    Supplemental pay types:
  • Bonus pay



    Ability to commute/relocate:
  • Hinton, AB: reliably commute or plan to relocate before starting work Location: In person

    • Example 2

    The Athabasca Hotel has been a historic landmark and meaningful gathering place for locals and visitors of Jasper National Park since 1929. Located in the middle of town and locally known as the Atha-B. We at the Athabasca Hotel are always striving to ensure you receive all the modern amenities and still enjoy the nostalgic charm and old world flare that the Athabasca Hotel is known and recognized for.

    Job Description(this is the Evening shift, not the Night shift)*: *

  • Manage and monitor activities of all employees in all departments of the hotel, restaurant and lounge, making sure they adhere to the standards of excellence and to the guidelines set out in the hotel policies and procedures, coaching, training and guiding where needed.
  • Direct and oversee all hotel operations during the evening shift to ensure guest satisfaction and safety.
  • Maintain a professional and high-quality service oriented environment at all times, for all areas of the hotel.
  • Act as manager on duty for the hotel, restaurant and lounge in the absence of the Operations Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Manage the evening shift in all departments ensuring all employees perform the tasks assigned to them and coordinate all activities with other departments.
  • Ensure that the public areas are kept clean and tidy and all COVID-19 mandated protocols are adhered to.
  • Monitor and develop team member performance to all departments during the shift.
  • Ensure the accurate completion of the daily audits and cash outs.
  • Oversee preparation of daily summary reports.
  • Assist the Operations Manager with enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
  • Should Show Initiative, Problem Solving, Staff Training, Team Leadership.
  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Be aware and able to enforce all fire-life-safety procedures.
  • Remain current in all updates with regards to new procedures and training, especially with COVID-19 protocols.

    Prerequisities:

  • Must have good communication skills
  • Must be bondable (securities and cash handling)
  • Must have Food and Beverage experience

    Education:

  • Graduates bachelor degree and/or diploma in hotel or other related field would be an asset.
  • Computer Knowledge and experience in MS office programs.
  • Will need to have AGLC Smart certification (can be done online)

    Experience:

  • Previous hotel experience would be an asset, but will train the right candidate.
  • Previous Food and Beverage experience is essential.

    Benefits:

  • Full company benefits after 3 months probation
  • Subsidized Executivestaff accommodations
  • Free meals on shift
  • Promo credits

    Salary:

    Salary is based on experience and industry standards and this wage could be higher.

    Job Types: Full-time, Permanent

    Salary: From $50,000.00 per year

    Benefits:
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care
    Schedule:
  • 8 hour shift
  • Evenings
  • Holidays
  • Overtime

    Application question(s):
  • Must have good communication skills
  • Are you bondable? Security clearance is required.

    Experience:
  • hotel: 1 year (preferred)
  • Food and Beverage: 1 year (preferred)

    Language:
  • English certifications (preferred)

    • Example 3

    Who We Are

    Viaggio Hospitality Group is one of British Columbia�s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group�s mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

    There is something to offer for every type of guest; whether you�re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

    The Opportunity

    Howe Sound Inn is a cozy twenty-room hotel located in downtown Squamish, BC, surrounded by the incredible views of The Chief, Mamquam Mountain & the Tantalus Mountain Range. We are looking for a Hotel Supervisor to join our team. The ideal candidate will have a sincere passion for hospitality and upscale service.

    What You�ll Do

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  • Negotiate with clients for the use of facilities.
  • Negotiate with suppliers for the provision of materials and supplies.
  • Establish work schedules.
  • Enforce policies and procedures.
  • Develop and implement policies and procedures for daily operations.
  • Assist clients/guests with special needs.
  • Ability to supervise and direct staff.
  • Oversee merchandise sales on-site and online.
  • Manage night audit team to ensure balanced cash out for venues on-site, on a daily basis.

    What You Have

  • Previous experience in an upscale restaurant management position and proven ability to manage and maintain the highest service standards.
  • Service-focused personality is essential.
  • Previous experience in a similar leadership role is an asset.
  • Strong interpersonal and problem-solving abilities and the ability to lead by example.
  • Must be legally authorized to work in Canada to be considered.

    Why You�ll Love Working with Us

  • Competitive salary
  • Paid vacation
  • Competitive extended health and dental benefits plan
  • Career development and opportunity for advancement

    Job Type: Full-time

    Benefits:
  • Dental care
  • Discounted or free food
  • Extended health care
    Schedule:
  • 8 hour shift

    Ability to commute/relocate:
  • Squamish, BC: reliably commute or plan to relocate before starting work Location: One location

    • Example 4

    Located by in the beautiful BC, Cowichan Valley, Duncan, this hotel is a fantastic opportunity for you to join us in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction.

    Our passionate, and growing team are looking for energetic, enthusiastic professionals with interests in hospitality to join our Hotel, as the Manager for the team! This hotel is under new management.

    As the Manager, you understand the importance the leadership and strategic planning to our team, to grow our service culture, to maximized operations, and to improve guest satisfaction.

    With your leadership, you will be empowered to deliver on our mission of "Creating a memorable experience for our guests".

    This position offers a wonderful opportunity to work with a friendly team in a soon to be rebranded as an upper-end hotel renowned for its excellent service, and culture!

    Duties & Responsibilities:
  • Supervising all colleagues under your direction, including Housekeeping and other departments
  • Supervising and performing some audit functions, to ensure the balance and control of the hotel's revenue
  • Ensuring company policies and operation standards of the hotel are maintained at all times
  • Ensuring rooms revenue is maximized, such as average rates and occupancy
  • Sales management, including rooms and inventory management
  • Excellent guest service, and maintaining professional employee relations
  • Actively seeking feedback, and following up on guest comments
  • Monitoring all areas of hotel operation, and following up the deficiencies with the related department heads accordingly
  • Other duties as assigned

    Qualifications:
  • Previous Hotel Front Office experience in a lead or supervisory role, including a strong working knowledge of hotel operating systems
  • Strong personal initiative with a desire to achieve results above expectations
  • Good knowledge in revenue management
  • Strong guest service orientation with excellent interpersonal skills
  • Highly organized with the ability to be flexible and work well under pressure in a fast-paced, changing environment
  • Strong leadership and team player skills and training skills
  • Post-secondary education in Hotel Management is an asset
  • Basic accounting experience is an asset

    Pay and Benefits:
  • The starting pay rate for the position is $25 - $28 per hour, and is dependent on experience and performance.
  • Opportunities for advancements
  • Employee discount rates at the property and Franchise
  • Bonus pay, depending on performance
  • Benefits program after probation, including health care, paid vacation, and etc

    Job Types: Full-time, Permanent, Fixed term contract

    Salary: $25.00-$28.00 per hour

    Additional pay:
  • Bonus pay
    Benefits:
  • Company events
  • Extended health care
  • On-site parking
  • Relocation assistance
    Schedule:
  • 8 hour shift
  • Monday to availability

    • Example 5

    Position Summary

    Our ideal candidate should be relocated to Rankin, Nunavut.

    Reporting to the Chief Operating Officer (COO) the Hotel Manager will manage and oversee the operations of our Katimavik Suites Hotel in Rankin Inlet, NU. The incumbent possesses a pure passion and interest for all aspects of hotel operations and must be approachable, detailed, and goal-oriented with excellent communication and interpersonal skills. This position will work with a small, friendly, team, and will provide leadership to guide and lead the team to deliver quality services with the goal of maximizing the profitability of the hotel. The Hotel Manager is responsible for exercising a high degree of confidentiality and professionalism, while building professional relationships with guests, the community and all EPLS employees.

    The rotation schedule for this position is 4 months on/2 months off.

    Duties & Responsibilities

  • Management and operation of the Hotel/Properties, including check-in and checkout of guests, and providing superior customer service and solutions
  • Accurate and timely completion of night audit procedures and provision of reports and other information to head office on a daily basis
  • Negotiate and secure long-term and/or group bookings
  • Management of the conference services provided by the Hotel, including, ensuring catering services and other requirements are provided as needed
  • Management of vehicle rentals
  • Hiring, training, and coaching of all staff, and Supervision and monitoring of the housekeeping department
  • Manage internal and external condition of the property, including conducting regular walk-through inspections
  • Management of room supplies inventory, and ordering of items when necessary to ensure uninterrupted provision of services
  • Manage maintenance and repairs to properties as required
  • Ongoing analysis of the effectiveness of hotel operations to enhance continuing performance and solving of problems, while maintaining hotel standards and guidelines
  • Must be willing to fulfill duties as back-up housekeeper for maintenance and cleaning of the hotels as required
  • Other duties as required and assigned.

    Qualifications

    � At least 2 years hands on experience as a Hotel General Manager

    � At least 1 to 2 years experience in Sales/Food and Beverage/Rooms in a full-service hotel property

    � Degree or Diploma in Business, Hospitality Management an asset

    � High School Diploma or GED, Post-Secondary education in a related field is an asset

    � Excellent interpersonal skills and customer service orientation

    � Good attention to detail, time management with the ability to multi-task, and organizational skills and be an effective problem solver

    � Good verbal and written communication skills

    � Ability to develop and motivate staff to excel and achieve challenging goals

    � Previous experience or knowledge of northern living/small community dynamics is required

    � Computer literate with good knowledge of the Microsoft Office Suite (Excel, Access, Word, PowerPoint), and Hotel Property Management Systems (PMS's)

    � Valid driver�s license and good driving record

    � Must be physically able to lift up to 50 lbs.

    � Able to work as part of a team as well as independently

    � Must have a strong work ethic, be reliable with a positive team attitude.

    � Ability to deal with sensitive situations in a confidential and professional manner
    Ability to travel if necessary

    Job Types: Full-time, Permanent

    Salary: $90,000.00-$100,000.00 per year

    Benefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • Housing allowance
  • Life insurance
  • Relocation assistance
  • RRSP match
  • Store discount
  • Vision care
    Schedule:
  • 8 hour shift

    Application you interested to be relocated to Rankin, Nunavut Yes or No

    • Example 6

    Who are we?
    Western Budget is a friendly, clean, and affordable place to rest. Serving Canadian clients for over 35 years, we treat every guest as a member of the Western Budget family.

    What�s the Job?
    The Resident Manager will be the primary business leader of the property. Taking initiative to navigate operations, ensuring guest and employee satisfaction, and leading a team to success, while striving to reach sales and revenue goals and increasing financial performance.

    Your work will include:
  • Performing check-ins and check-outs ensuring that each client transaction involves a high level of customer service and satisfaction.
  • Maintaining a professional image and service-oriented environment to support a positive customer service experience and service excellence at the hotel property.
  • Taking reservations over the phone, in person, or via online resources, and ensuring all aspects of reservation procedures are followed including booking, confirmation and cancellation policies.
  • Adjusting or modifying reservations based on guest requests.
  • Handling basic complaints and resolves perceived guest problems quickly, efficiently, and courteously.
  • Responding to incidents of noise, unruly behaviour and guest complaints.
  • Verifying the accuracy of guest accounts, handling discrepancies, and identifying issues of potential fraud.
  • Ensuring the accuracy of financial information required for daily audits.
  • Maintaining current knowledge of local events, tourism amenities and weather forecast.
  • Coordinate and administer property initiatives.
  • Managing administrative duties in a timely and organized manner. Monitoring daily revenue, meeting goals, and developing strategy.
  • Monitoring the property to ensure overall maintenance is upheld, guest room checks, general operations are running smoothly in all departments. Implementing policies and procedures.

    Who are we looking for?
  • An experienced General Manager or a passionate individual with 5+ years of leadership experience.
  • You will have strong communication, interpersonal, and customer service skills.
  • You have technical aptitude and beginner level knowledge of MS Office Suite.
  • You have a professional appearance and attitude.
  • You enjoy working in a culture of accountability.
  • Strong organizational skills and ability manage conflicting priorities and ensure internal and external deadlines are met
  • Well organized, detail oriented and ability to work independently.
  • Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)

    Applicants are welcome to apply as individuals or as a team of Types: Full-time, Permanent

    • What does a Hotel Manager do?

    Hotel Managers supervise staff members such as Porters, Valets, Cooks, and Cleaners. They train new employees, create employee schedules, and ensure that everyone follows their budget. They often communicate with subcontractors like laundry or cleaning services, and they negotiate with vendors to reduce expenses and increase profits. Hotel Managers also schedule regular maintenance and approve expenditures such as giving refunds or making repairs. Depending on the size of the hotel, they may help other employees when needed, helping guests check-in and telling people about events or attractions that they can enjoy in the area.

    Hotel Manager skills and qualifications

    Successful Hotel Managers can work with a wide variety of people and personalities. They’re professional and polite, and they can build strong relationships with employees and guests. Top skills and qualifications for Hotel Managers may include:

    • Outstanding customer service skills
    • Excellent written and verbal communication skills
    • Understanding of hotel pricing and billing
    • Basic math skills
    • Ability to keep track of a variety of small details

    Hotel Manager experience requirements

    Most Hotel Manager jobs require at least one or two years of hotel management experience. Candidates with additional experience in the hospitality industry as Concierges or Front Desk Agents are assets. Candidates with management experience in other hospitality sectors are also good candidates.

    Hotel Manager education and training requirements

    Most Hotel Manager jobs require a university degree. A degree in hotel management or a similar subject in an asset. On-the-job training is usually needed as well.

    Hotel Manager salary expectations

    According to Indeed Salaries, the average salary for a Hotel Manager in Canada is $50,861 per year. Individual pay levels depend on experience and education levels, the location, and the company.

    Job description samples for similar positions

    If a Hotel Manager isn’t exactly what your business is looking for, some job description samples that could satisfy your company’s needs include:

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    Hotel Manager job description FAQs

    What is a typical day like for a Hotel Manager?

    Hotels are open 24 hours per day so Hotel Managers can work at any time. However, Hotel General Managers usually work full-time during regular business hours. They may need to work overtime to prepare for large numbers of guests or take care of unexpected events. They spend most of their time in an office, but often check on the front desk and other parts of the hotel. They spend most of their time supervising employees and taking care of administrative tasks. They may attend meetings with District Managers and executives, and they usually wear business attire.

    Who does a Hotel Manager report to?

    A Hotel Manager usually reports to a District Manager or a Regional Manager. In smaller organizations, they often report to the owner. Hotel Managers often interact with Junior Managers and other staff in restaurants, spas, bars, and other facilities connected to the hotel, and they make sure that everyone can work together to take care of guests.

    What makes a good Hotel Manager job description?

    To write an appealing Hotel Manager job description, include an overview of the company and its culture, values, and history. Describe the hotel’s amenities, the location where the new Hotel Manager will be working, the number of employees they will supervise, and what the duties and responsibilities of the position will be. Include the experience, skill, and education levels required, and mention any benefits that come with the job, like free meals at the hotel restaurant. Many Hotel Manager job descriptions also discuss some attractions in the area that someone moving for a job might enjoy.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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