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Teller Job Description: Top Duties and Requirements

Tellers, or Bank Tellers, handle customer transactions and other account-related queries in banks. The transactions include processing account withdrawals and deposits for account holders. Sometimes Tellers are also in charge of other banking services such as creating accounts, helping clients order replacement cheques, and managing customers’ safe deposit boxes. Tellers serve as representatives for banks. A successful Teller has excellent communication and math skills.

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Teller duties and responsibilities

A competent Teller serves as an intermediary between the customer and the bank. Some of their core duties and responsibilities include:

  • Open and close various types of accounts, collect safe deposit box rental fees, and process address changes
  • Balance the cash drawer every day, accounting for any cash given out, received, or assigned
  • Follow and stay informed on any applicable laws and regulations
  • Foster strong customer interactions, build solid relationships, cross-sell, and offer new features and products
  • Display good risk management decisions, including demonstrating a solid knowledge of the rules for robbery and fraud prevention
  • Actively participate in ensuring that a bank meets its business goals and customer service needs
  • Conduct routine telling tasks such as withdrawals, deposits, cash transfers, loan payments, cash advances, and cashing checks
  • Accurately maintain and close out the banking terminal
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Teller Job Description Examples:

Example 1

About Us

Vancouver Bitcoin is a fast-growing cryptocurrency exchange and fintech company. We've been helping cryptocurrencies go mainstream since 2018.

Job Description

Tellers provide all aspects of support and service to our clients. They respond to requests and complaints, make sales, process orders and provide information on the organization and its services. As the face of the company, they are expected to exhibit exceptional customer service and professionalism at all times.

Teller may be required to work at multiple locations;

1807 Burrard St. Vancouver, B.C.

10392 King George Blvd. Surrey B.C.

Key Responsibilities:

  • Welcomes clients warmly and handles their queries and transactions
  • Administers standard office duties (ex. answering phones, responding to customer emails, replenishing office supplies)
  • Supports operational activities (ex. inventory management, following up on customer applications, filing, opening and closing activities)
  • Offers advice and guidance on branch products and services
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience
  • Maintains current knowledge about virtual currencies and related legal and regulatory developments
  • Upholds company compliance policies and risk assessments as it relates to customer interactions and transactions
  • Identifies and reports suspicious activity that may be related to money laundering and escalate when appropriate

    Qualifications:

  • Previous bank teller experience or similar
  • Basic understanding of virtual currencies

    Job Type: Part-time

    Salary: From $20.00 per hour

    Benefits:
  • Casual dress
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
    Supplemental pay types:
  • Bonus pay

    Ability to commute/relocate:
  • Surrey, BC V3T 2W5: reliably commute or plan to relocate before starting work (required)

    Education:
  • Secondary School (required)

    Experience:
  • Cash handling: 2 years (required)
  • Customer service: 2 years Location: One location

    • Example 2

    Location: Vaughan Mills Mall

    Calforex is a Canadian leader in Foreign Exchange services operating 10 retail locations in Canada. At Calforex we take pride in offering our clients competitive personalized foreign exchange services and providing unmatched customer service. Calforex is seeking motivated, talented team members who are dedicated to providing a welcoming and professional environment for our clients and fellow employees.

    The position of teller is of a front-line ambassador to both our local clientele and tourists from across the globe. Success at Calforex relies on the following:

    � Providing a welcoming and cheerful environment for clients during their transactions in branch and while interacting with clients by phone and email.

    � Engaging with clients to accurately determine their needs and offer appropriate products and services.

    � An aptitude for problem solving and responding flexibly to new challenges.

    � Communicating effectively and professionally with clients regarding Calforex policy and Federal or Provincial regulations for Money Service Businesses.

    � Commitment to on-going training for Anti-Money Laundering and Anti-Terrorist Financing legislation and regulatory requirements.

    Required Qualifications:

    � High school diploma or equivalent.

    � Confident in use of computers, email programs, and basic internet usage skills.

    � Advanced verbal and written communication skills in the following languages: English/French

    � Minimum 2 years of professional customer service experience.

    � Minimum 2 years of professional cash handling experience.

    � Reliable transportation or ability to commute during Branch hours.

    � Ability to pass a Police Clearance Report.

    Calforex is committed to providing an inclusive and equitable workplace for all team members and clients. We seek applicants who are committed to upholding these values.

    Job Types: Full-time, Part-time

    Salary: $16.00 per hour

    Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekend availability

    Ability to commute/relocate:
  • Vaughan, ON: reliably commute or plan to relocate before starting work handling: 1 year (preferred)

    • Example 3

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen�s Community House

    Position TITLE:Voluntary Trustee Program - Teller

    Department:Urban Health and Homelessness Services

    Status:Regular Full-Time, CUPE 2289

    # HRS / WEEK:35

    Contract DATES:N/A

    Report TO:Senior Manager of Case Management and Clinical Programs

    Hourly RATE:24.58

    General Description:As a member of the Housing and Homeless Services team, the Teller will manage the funds of the Voluntary Trustee Program, including all client accounts and be responsible for the financial records, reporting and administration of cash float. This position reports to the Senior Manager of Case Management and Clinical Programs and is apart of CUPE 2289.

    MAJOR Duties:

  • Manages the day-to-day accounting, financial procedures and accuracy of the Trustee Program finances.
  • Ensures accurate record of client spending and cash flow forecast
  • Maintains up to date daily cash disbursement journal
  • Monitors client account balances and prepares daily account reconciliation
  • Ensures cash withdrawal forms are properly completed and signed
  • Disperses funds to Trustee Program clients as per the direction of Trustee staff
  • Prepares cheque requisitions and float replenishments
  • Maintains adequate amount of float and ensures money is kept in safe
  • Provides Trustee staff with accurate client account statements
  • Inspects expenditures and disbursements ensuring proper procedures and controls
  • Prepares daily cash balance report and accounts reconciliation
  • Prepares adjusting entries
  • Act as privacy officer in relation to databases, in adherence with PHIPA
  • Analyse bookkeeping differences and prepares variance report for management review
  • Prepares bank deposits and updates account balances
  • Assist with weekly bank deposit of client cheques into our Scotia account
  • Assist with weekly Petty cash pick up from Scotia bank
  • Assist with weekly deposit of clients funds into their accounts. This is what we call �Bank Run�
  • Assist with reception coverage as requested
  • Assist with client database reconciliation
  • Attend assigned meetings to record minutes

    Requirements & Qualifications:

  • Minimum Secondary School Diploma with (Commercial) Accounting Training
  • At least 2 to 3 years of cashier experience including adherence to financial controls and procedures
  • Ability to accurately record and monitor expenditures, withdrawals, cash balances, client account statements, cheque requisitions, cash balances and account reconciliation
  • Excellent attention to detail
  • Ability to work effectively as a team member and independently
  • Experience in a not for profit agency an asset
  • Advanced computer skills in Excel, Word, AccPac and Outlook
  • Current police record check

    TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities, gender expression and sexual orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation requirement

    Job Type: Full-time

    Salary: $24.58 per hour

    Schedule:
  • 8 hour shift

    Education:
  • Secondary School (preferred)

    Experience:
  • Cashiering (with financial controls and procedures): 2 years Location: One location

    • Example 4

    We are expanding our Retail Services Team to help us evolve through the next stage of our growth journey, and we hope you can help shape our future. We now have a career opportunity for a Part Time Term Teller position, located in Saskatoon.
  • This term position will be available for 6 months with the possibility of extension.
  • This position will be scheduled to work 18 � 30 hours per week.
  • Day shifts within a Monday � Friday work week will be required.
  • The successful candidate must have the ability to work within a flexible work schedule.
    Position Overview
    As part of the TCU Financial Group team, this position completes a variety of banking services and front line support to our members. With genuine enthusiasm and passion for helping members meet their financial goals they help to create a positive experience by:

  • Processing all in branch transactions courteously, error-free and with a view of adding value to a transaction to build trust relationships with the members.
  • Providing banking solutions to a member by listening and owning the problem resolution through to conclusion.
  • Proactively promoting service and product opportunities that would be of benefit to the member.
  • Solving technical issues with member cards, online banking and the mobile banking app.
  • Being a team player and supporting in any area of the member facing arena, knowing that this approach allows opportunity to broaden knowledge and build opportunities for career growth.

    Qualifications

  • Grade 12 diploma, combined with previous experience as a teller in a financial institution.
  • Proficiency with Microsoft Office applications.
  • A strong communicator with the ability to interact with members in a clear, positive and sincere manner.
  • A highly motivated individual with an aptitude for numbers, strong organizational skills and a high attention to detail.
  • A professional in their approach and commitment to providing exceptional service to our members.
  • A quick learner with a willingness to take on new challenges and motivated to pursue all learning opportunities to broaden skills and understanding, to fulfill the member experience vision.
    Get to know us

    TCU Financial Group is a Saskatchewan credit union who, for over six decades, has been dedicated to helping our members and our own TCU Team reach their goals. Our roots and our commitment to fostering financial health in our communities run deep.

    Rewarding times ahead

    We�re growing and evolving our organization � and we need talented people who are passionate about creating and delivering meaningful financial solutions for our members. In addition to providing competitive compensation, benefits and pension programs, we support our TCU Financial Group Team and their families by providing an enhanced vacation program to enjoy time doing what they love outside of work.

    The deadline for this career opportunity is Tuesday, May 24, 2022.

    Job Types: Part-time, Fixed term contract
    Contract length: 6 months
    Part-time hours: 18-30 per week

    Salary: $17.64-$24.60 per hour

    Benefits:
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

    Application deadline: start date: 2022-06-20

    • Example 5

    Calforex is a rapidly growing foreign exchange company with branches across Canada. We are currently seeking Foreign Exchange Tellers for our location in the Eaton Centre. This will be a Part time position with shifts scheduled according to the Eaton Centre hours.Please make sure before applying that you are able to accommodate the mall hours as listed on their web site. Applicants MUST be available on both Saturday and Sunday all day and some Holidays.

    The position of teller is of a front line, ambassador to both our local clientele and tourists from across the globe. We are looking for candidates to fulfill the following responsibilities:

    � Offer excellent customer service and professionalism

    � Probe customers to accurately determine their needs and offer appropriate products and services from Retail, Corporate and Private Client departments

    � Proven cash and time management experience

    Successful candidates will possess the following skill sets and qualifications:

    � Friendly and enjoys working with the public

    � Professional and courteous phone etiquette

    � High school diploma and proficient with computers

    � Ability and desire to learn and grow

    A professional, business dress code is in place and must be adhered to at all times. Applicants must when requested, to be able to provide a clean police background check.

    Part-time hours: 22.50 hours per week, sometimes more hours available

    Job Types: Part-time, Permanent

    Salary: From $16.00 per hour

    Expected start date: March/April 2022

    Job Types: Part-time, Permanent

    Salary: From $16.00 per hour

    Job Types: Part-time, Permanent

    Salary: From $16.00 per hour

    COVID-19 considerations:
    All employees and customers are required to wear a mask, physical distance in place, common surfaces are sanitized regularly. We don�t offer curbside pickup

    Job Types: Part-time, Permanent
    Part-time hours: 22.50 per week

    Salary: From $16.00 per hour

    Schedule:
  • Holidays
  • Monday to Friday
  • Weekend availability

    COVID-19 considerations:
    COVID-19 considerations:
    All employees and customers are required to wear a mask, physical distance in place, common surfaces are sanitized regularly. We don�t offer curbside pickup

    Ability to commute/relocate:
  • Toronto, ON M5B 2H1: reliably commute or plan to relocate before starting work (required)

    Application question(s):
  • How many years of cash handling/ customer service face to face experience do you have?

    Experience:
  • Bank Tellers: 1 year (preferred)
  • customer service: 1 year start date: 2022-05-30

    • Example 6

    Are you a talented individual who values safety, customer focus, integrity, engagement and continuous improvement?

    We currently have immediate opportunities for a Money Room Teller at our Langley Branch.

    Working in the Brink�s Money Room and an armed environment, the Cash/Money Room Teller is responsible for cash and cheque processing.

    As a Money Room Teller, your key responsibilities will be:
  • Process commercial cash, cheque deposits and coins

  • Process inbound and outbound bank shipments

  • Prepare cash orders for commercial bank customers

  • Prepare ATM replenishment's

  • Process and balance inbound ATM parcels

    What we're looking for in our Brink's teammates:
  • Able to work flexible shifts throughout the week, weekend & holidays if required

  • Able to lift up to 35 pounds

  • Possesses strong mathematical skills

  • High degree of manual dexterity

  • Intermediate computer skills, experience with Microsoft Excel will be an asset

  • Strong teamwork and personal initiative

  • Detail oriented

    Job Types: Part-time, Permanent
    Part-time hours: 20 per week

    Salary: $22.52 per hour

    Additional pay:
  • Overtime pay
    Schedule:
  • Day shift
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

    COVID-19 considerations:
    To take every precaution reasonable for the protection of the health and safety of workers, Brink�s Canada Limited requires newly hired employees to be fully vaccinated against the COVID-19 virus.

    Ability to BC V4N 3P9: reliably commute or plan to relocate before starting work (required)

    • What does a Teller do?

    Tellers work in a bank to provide banking services to customers. Tellers are in charge of ensuring that customer banking needs are met. They handle any account-related inquiries the customer may have, and take customers through the loan application, collection, and payment processes. Bank Tellers also answer calls and forward requests to the Branch Manager. In some banks, they may be expected to set up new accounts for clients and manage safe deposit boxes.

    Teller skills and qualifications

    Tellers possess a wide set of customer service and banking skills since they are the first people a client sees and speaks to in a bank. They, therefore, need to have a charming and friendly demeanor. Some of the skills and qualifications a Teller needs include:

    • Ability to perform basic math skills such as adding, subtracting, multiplying, and dividing all the units of measure using fractions, percentages, whole numbers, and decimals
    • Understanding of banking software and systems
    • Able to use a computer and calculator
    • Cash handling and sales experience
    • Excellent organization and time management skills
    • Ability to multitask and process transactions accurately and quickly

    Teller experience requirements

    Most Teller jobs are usually entry-level, and a candidate can work as a Teller immediately after completing high school. Most organizations don’t require Tellers to have any prior experience. A Teller candidate with prior experience, however, has an advantage. If the Teller will be expected to deal with specific clients or large transactions, candidates should have three or more years of experience in a Bank Teller position.

    Teller educational and training requirements

    Teller candidates need to have a high school diploma or equivalent. Candidates may have a degree in a related field such as finance, accounting, or business, however, this is not a prerequisite for the position. For Teller positions that deal with high-end clients or large transactions, candidates should have certifications that establish their understanding of relevant financial and tax regulations such as the Certificate in Personal Banking from the Canadian Securities Institute.

    Teller salary expectations

    According to Indeed Salaries, average pay of a Teller in Canada is $16.56 per hour. Wages may vary depending on how experienced the candidate is, their qualifications, level of education, and the location of the job.

    Job description samples for similar positions

    If a Teller job description sample isn’t quite what you’re looking for, take a look at related job description samples including:

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    Teller job description FAQs

    Do Tellers always have to serve customers standing up?

    In some banks, Tellers are always standing up when serving customers. This, however, depends on the work and operational processes of the bank they work for. Some banks may require their Tellers to serve customers while standing up, while others don’t necessarily have this rule. As long as the Teller can effectively communicate with the customer and maintain eye contact, the Teller may sit or stand up.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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