Resources
Post a Job
 Special offer 

Jumpstart your hiring with a $100 CAD credit to sponsor your first job.*

Sponsored jobs are 4.5X more likely to result in a hire.**
  • Invite matched candidates to apply
  • Increase your visibility in job search results
  • Appear to more candidates longer
*The $100 CAD Sponsored Job credit offer is only available for new accounts in Canada that post a job and expires one year after account creation. Upon expiration of the credit, users are charged based on Sponsored Job budget. Terms, conditions, and quality standards apply **Indeed data (worldwide)

Service Advisor Job Description: Top Duties and Requirements

Service Advisors, or Auto Service Advisors, interact with customers and interpret their concerns to the Auto Mechanic. Their duties include answering customers’ inquires, making product suggestions and recommendations, and welcoming customers upon their arrival.

Build a Job Description
Are you a Job Seeker? Find Jobs

What does a Service Advisor do?

Service Advisors work in an auto dealership and serve as the liaison between customers and the Auto Technician. They perform general office duties, receive complaint logs, sell merchandise, and explain the work performed and associated costs to customers. They also advise customers on proper car maintenance and how to take care of their vehicles.

Build a Job Description
Are you a Job Seeker? Find Jobs

Service Advisor Job Description Examples:

Example 1

Service Advisor

Benger�s Automotive Ltdis a leading provider in Automotive Reapir and Matienance. Our team of experts works together to provide our customers with a seamless experience in the automotive world.

Position Summary:

The Service Advisor is responsible for providing exceptional service and support to our customers. The position provides information regarding customer needs, problems, complaints and solutions. The Service Advisor communicates with customers and the mechanics. The position also order parts and runs the front counter of an automtotive garage.

Core Duties & Responsibilities:

  • Provides prompt and accurate responses to customer inquiries and complaints.
  • Promptly processes customer appointmnets.
  • Provides prompt response to customer inquiries regarding status of work orders.
  • Accurately enters customer information into company database system for follow-up calls or correspondence as needed.
  • Maintains positive customer relations by following up on inquiries or problems and by providing excellent service.
  • Maintains a clean working environment by keeping paper work organized at all times.
  • Other duties as assigned.


    Position Skills:
    �Strong written and verbal communication skills with the ability to effectively interact with others in a team-oriented, fast paced environment.
    �Ability to prioritize tasks and work independently while maintaining effective communication with colleagues.
    �Ability to work both independently and as part of a team; ability to work both independently and under pressure under stressful situations while meeting deadlines in a fast-paced environment. � Strong computer skills. Ability to learn quickly from instruction provided by management or supervisors, or from other employees as appropriate. Knowledge of automotive repair or maintenance services an asset; training provided however will be an asset regardless of background knowledge required prior to accepting position.

    Job Types: Full-time, Permanent

    Salary: $18.00-$20.00 per hour

    Benefits:
  • Paid time off
    Flexible Language Requirement:
  • French not required
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday



    Ability to commute/relocate:
  • Grand Falls-Windsor, NL A2B 1H6: reliably commute or plan to relocate before starting work (required)

    Experience:
  • service advisor: 1 year (preferred)
  • Customer service: 1 year Location: In person

    • Example 2

    Automotive Service Advisor

    About us

    Volare Auto is located at 5878 Main Street in the Town of Oliver BC, Canada�s wine capital. Large 4 bay shop with 6 hoists, up-to-date electronic software and diagnostic equipment. Volare�s primary business is the repair and maintenance of domestic and import vehicles, including tire sales and repair, for individual and fleet customers.

    Volare is also located within minutes of the Area 27 Motorsports Park. In addition to the personal and commercial vehicle customer base, Volare provides some custom track setup, performance upgrades and maintenance, and trackside support for racing enthusiasts.

    Job Opportunity

    Volare Auto is currently seeking an Automotive Service Advisor. Applications for full- or part-time work will be considered.

    The Service Advisor is Volare�s �ambassador� to the public and the primary point of contact with the customer. This position requires a strong and enthusiastic and cheerful customer service orientation. The Service Advisor provides a friendly, respectful point of contact for customers, builds relationships, provides accurate and detailed information, and reliable follow-up.

    The Service Advisor�s role is to guide customers through the diagnosis, repair and maintenance process for their vehicle. The role requires that information regarding the customer�s vehicle concerns is fully documented and communicated to the technician, that the customer is satisfied with the service provided.

    The Service Advisor is also in regular communication with parts and equipment suppliers and is expected to build and maintain courteous, friendly and efficient business relationships. The Service Advisor is expected to prepare work estimates, to order parts, and to process customer and supplier invoices.

    Requirements
  • Demonstrated interest and experience in customer service roles (experience in automotive service sector definitely preferred)
  • Valid BC driver�s license.
  • Suitable references related to previous training and/or employment.
  • Ability to organize work flow and attention to detail.
  • Ability to commute/relocate to Oliver, B.C.


    Hours:Monday - Friday 8 am - 5 pm with 1 hour lunch break.

    Compensation

    Annual salary $47,800 - $52,000 ($24/hr - $25/hr)plus statutory benefits. Conditions of employment and benefits as per BC Employment Standards Act and Regulations.

    If you�re interested we�d love to hear from you. If you have any questions, please contact Mike Kirs ([website]). Only candidates selected for an interview will be contacted.

    Job Types: Full-time, Part-time, Permanent

    Salary: $47,800.00-$52,000.00 per year

    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends



    Ability to commute/relocate:
  • Oliver, BC V0H 1T0: reliably commute or plan to relocate before starting work (required)

    Experience:
  • service advisor: 1 year (preferred)
  • Customer service: 1 year (preferred)


    Work Location: In start date: 2023-09-18

    • Example 3

    About us

    We are professional, agile, and our goal is to Accelerate the world to sustainable energy with exciting products..

    Our work environment includes:
  • Modern office setting
  • Growth opportunities

    We are in need of a skilled and experienced Service Advisor to join our team. A successful candidate will possess excellent customer service skills and a working knowledge of mechanical repairs. The ideal candidate is someone who is comfortable in a fast-paced environment and is able to work independently while simultaneously providing assistance to customers. We're looking for a detail-oriented professional who will handle customer service and continually improve their own knowledge of car repair.

    Responsibilities:

  • Answer customer's questions.
  • Talk to customers about their vehicle.
  • Bilingualism is an asset.
  • Handle intake of customers
  • Handle appointment preparation
  • Answer phones and answer questions customers may have regarding their repairs or their estimate.

    Job Type: Full-time

    Benefits:
  • Dental care
  • Employee stock purchase plan
  • Extended health care
  • On-site parking
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability
    Supplemental pay types:
  • Overtime pay

    Ability to commute/relocate:
  • Ottawa, ON: reliably commute or plan to relocate before starting work (required)

    Experience:
  • service advisor: 1 year service: 1 year (preferred)

    • Example 4

    MW Motor Werke, a fast-growing and exceptional state-of-the-art European automotive service facility, is looking to add a hardworking Service Advisor to join the team.

    Key Responsibilities:
  • Be the front line in customer relations; welcome clients in a prompt and professional manner and determine the nature of their vehicle�s needs.
  • Obtain client background and contact information as well as vehicle data.
  • Propose and execute solutions using the most efficient and effective methods that represent the best value for the client.
  • Follow process documents and checklists to keep a well-organized and consistent environment
  • Provide cost estimating and the approximate time frame when the vehicle's work will be completed
  • Track progress of each repair order during the day while communicating with clients

    Experience and related skills:
  • Demonstrate knowledge and use of high-end customer service skills
  • Two years� experience in a sales oriented position required
  • Strong verbal and written communication skills
  • Positive attitude, integrity, energy and passion
  • Highly efficient and developed computer skills
  • 40 WPM typing

    Required Education and Certifications:
  • Completion of secondary school or equivalent is mandatory
  • Valid BC Driver�s License is mandatory
  • Degree, Diploma or Certification in a related field is desirable
  • Completion of appropriate Automotive or similar Service Advisor Training Program(s) is desirable

    Take a look at our website to learn more about the company - [website]

    Check out our Instagram and Youtube channel to meet the team and have a look at our facility

    If you feel like this is the position for you, please apply with a resume and cover letter or drop by the shop, we would love to meet you!

    Job Types: Full-time, Permanent

    Additional pay:
  • Bonus pay
  • Overtime pay
    Benefits:
  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match
  • Store discount
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
  • Overtime

    Experience:
  • Sales: 1 year service: 1 year (preferred)

    • Example 5

    Applewood Auto Group is looking for a full-time Service Advisor for our Mitsubishi location. Our Advisors are responsible for the customer experience resulting in service sales volume as well as customer retention. To achieve this, they must have a strong knowledge of the services offered and how they benefit the customer�s lifestyle and automotive maintenance needs.

    Fun fact about Mitsubishi Richmond:We share the building with RAPS Animal Clinic meaning that when you have down time you can get the opportunity to hang out with some lovely pets in the adoption center!

    Job duties include, but are not limited to:
  • Meet and greet all customers promptly and professionally
  • Ensure all steps of check-in, including walk around inspection are followed without failure
  • Walk around inspections to be performed each and every time
  • Confirm customer�s email address, and contact information
  • Review history of the vehicle maintenance - review with customer, checking for outstanding recalls or campaigns
  • Offers service based on vehicle history and previous recommendations
  • Address and document ALL vehicle�s concerns, clarifying where needed
  • Present recommended services and overcome objections
  • Document all declined service
  • Update customer every two hours on status of repair, even if there is no further information

    At Applewood, our core values include:
  • All Applewood Team Members provide exceptional service to their clients and each other, like they would to their favorite Rockstar, Celebrity, or Hero.
  • Applewood Team Members are problem solvers who will work hard to find a way to say �YES�.
  • Applewood Team Members come to work to work. We expect our team members to work smart and hard toward their goals and the dealership's goals

    Applewood Auto Group Benefits
  • Ongoing Training (Manufacturer & internal)
  • High energy & fun atmosphere
  • 10 Dealerships and counting!
  • Group events, Family Day, Holiday Party, BBQ, and more
  • We support local communities, charities, and sports teams.
  • Health, dental, insurance, paid time off and much more..

    Why Applewood Auto Group

    Our Team Beats with One Heart, need we say more? We offer a fun environment with an ever-growing company.

    Applewood has 11 locations across, Langley, Surrey, Richmond, and Port Hardy. Our brands include Nissan, Infiniti, Kia, Mitsubishi, Ford, Chevrolet, Buick, and GMC.

    How to Apply:

    Interested candidates should attach an updated resume along with a cover letter explaining how you fit in with our core values and this position.

    We thank all of those who take the time to apply and will try to get back to everyone as much as possible. Our recruitment team is quite small but mighty! So please be patient if you don�t hear back right away.

    At Applewood, we value diversity, equity and inclusion. We welcome all applicants with diverse backgrounds and will never discriminate based on race, religion, gender, identity, age, experience, and anything else you can think of. If you need any special accommodation during our recruitment process, please let us know. We are more than happy to assist.

    Job Type: Full-time

    Job Type: Full-time

    Salary: $3,000.00-$4,000.00 per month

    Job Types: Full-time, Permanent

    Salary: $3,500.00-$4,500.00 per month

    Additional pay:
  • Bonus pay
  • Commission pay
  • Overtime pay
    Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
    Schedule:
  • 10 hour shift
  • 8 hour shift
  • Evening shift

    Ability to commute/relocate:
  • Richmond, BC: reliably commute or plan to relocate before starting work (required)

    Experience:
  • Service advisor: 1 year service: 1 year (preferred)

    • Service Advisor duties and responsibilities

    The duties and responsibilities of a Service Advisor vary depending on the car dealership. Some common duties and responsibilities required of a Service Advisor may include:

    • Estimating the cost and time needed for a wide range of repairs
    • Welcoming customers and discussing their needs
    • Answering customer inquires, either in person or on the phone
    • Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
    • Prepare repair orders by detailing the vehicle’s problems or symptoms
    • Connecting customers to the right auto technician
    • Test-driving vehicles to confirm the customers’ vehicle is repaired as needed
    • Maintaining automotive records by keeping track of problems and corrective actions

    Service Advisor skills and qualifications

    For Service Advisors to excel in their duties, they must have empathy. Also important is their knowledge of both the auto industry and their employer’s services. Some other necessary skills for Service Advisors include:

    • Strong communication skills, both written and verbal
    • Strong customer service skills in order to handle customer complaints and questions effectively
    • Critical thinking, organization, time management and problem-solving skills to perform their job successfully
    • Knowledge of digital technology including the ability to use the internet and the appropriate software
    • Ability to interpret technical terms to the customers
    • Patience to cope with different customers’ personalities
    • Decision-making skills
    • Proficiency with industry-specific software
    • Analytical thinking

    Service Advisor experience requirements

    Candidates should have two years of experience in the automotive industry. Top Service Advisors have experience coordinating departments and providing exceptional customer service. As it is a technical position, the right candidate should already be familiar with mechanical, automotive, and related technical terms. Candidates who have already completed industry-sponsored training programs will have hands-on experience, and will be ready to start their career as a Service Advisor.

    Service Advisor education and training requirements

    A candidate should generally have a minimum of a high school diploma, GED, or equivalent. Any relevant education that prepares Service Advisors for the basic aspects of their job including communication, time management and taking direction would be an asset. Candidates with additional professional certifications, including trade experience or associate degrees in the automotive field may also be preferred.

    Service Advisor salary expectations

    According to Indeed Salaries, the average salary for a Service Advisor is $48,568 per year. However, salaries may be dependent on the experience level of the candidate, the location of the position, and the company.

    Job description samples for similar positions

    If a Service Advisor job description sample is not quite what you are looking for, some other related jobs include:

    Ready to Hire?Build a Job Description

    Service Advisor job description FAQs

    What is the difference between Service Advisors and Service Managers?

    The main difference between a Service Advisor and Service Manager is that the latter spends much of their time leading the service team of an auto company, business or dealership. This means Service Managers are generally in charge of a team of Service Advisors. Because of their leadership duties, Service Managers also have more administrative tasks compared to Service Advisors.

    What qualities make excellent Service Advisors?

    Service Advisors must have excellent interpersonal skills to effectively communicate with the service team, managers, and customers. They must also be tolerant and friendly, and able to adapt to different situations and the behaviour of customers.

    Who does a Service Advisor report to?

    A Service Advisor is an entry- or mid-level job, so they would most often be required to report their daily activities to the Service Manager. Depending on the size of the company, business, or dealership, some Service Advisors report their daily activities to the business owner instead.

    How can you make your Service Advisor job description stand out?

    For your Service Advisor job description to attract the right candidate, the job description needs to include the specific skills and qualifications you’re looking for in an employee. It also needs to include the essential details of the job such as salary information and any special benefits that come with the position. In addition, it’s important to show what your company offers its prospective employees compared to your competitors.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

    No search results found

      *Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.