Service Advisor duties and responsibilities
The duties and responsibilities of a Service Advisor vary depending on the car dealership. Some common duties and responsibilities required of a Service Advisor may include:
- Estimating the cost and time needed for a wide range of repairs
- Welcoming customers and discussing their needs
- Answering customer inquires, either in person or on the phone
- Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
- Prepare repair orders by detailing the vehicle’s problems or symptoms
- Connecting customers to the right auto technician
- Test-driving vehicles to confirm the customers’ vehicle is repaired as needed
- Maintaining automotive records by keeping track of problems and corrective actions
Service Advisor skills and qualifications
For Service Advisors to excel in their duties, they must have empathy. Also important is their knowledge of both the auto industry and their employer’s services. Some other necessary skills for Service Advisors include:
- Strong communication skills, both written and verbal
- Strong customer service skills in order to handle customer complaints and questions effectively
- Critical thinking, organization, time management and problem-solving skills to perform their job successfully
- Knowledge of digital technology including the ability to use the internet and the appropriate software
- Ability to interpret technical terms to the customers
- Patience to cope with different customers’ personalities
- Decision-making skills
- Proficiency with industry-specific software
- Analytical thinking
Service Advisor experience requirements
Candidates should have two years of experience in the automotive industry. Top Service Advisors have experience coordinating departments and providing exceptional customer service. As it is a technical position, the right candidate should already be familiar with mechanical, automotive, and related technical terms. Candidates who have already completed industry-sponsored training programs will have hands-on experience, and will be ready to start their career as a Service Advisor.
Service Advisor education and training requirements
A candidate should generally have a minimum of a high school diploma, GED, or equivalent. Any relevant education that prepares Service Advisors for the basic aspects of their job including communication, time management and taking direction would be an asset. Candidates with additional professional certifications, including trade experience or associate degrees in the automotive field may also be preferred.
Service Advisor salary expectations
According to Indeed Salaries, the average salary for a Service Advisor is $48,568 per year. However, salaries may be dependent on the experience level of the candidate, the location of the position, and the company.
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