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IT Manager Job Description: Top Duties and Requirements

An IT (Information Technology) Manager, or IT Supervisor, is responsible for implementing all technology and computing applications for a company while managing a team of IT employees and overseeing their performance. Their duties include maintaining computer systems, managing IT staff members, and implementing new technology upgrades.

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IT Manager duties and responsibilities

IT Managers fulfill multiple duties and responsibilities throughout the normal course of their job, including:

  • Managing IT staff by overseeing, recruiting, and training employees
  • Analyzing the IT budget and maintaining cost-effectiveness
  • Monitoring daily performance of IT systems, including computers, programs, and networks
  • Installing new upgrades for hardware and software
  • Troubleshooting problems and increasing overall efficiency
  • Developing data backup systems and disaster recovery contingencies
  • Staying up-to-date with new IT developments in the industry
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What does an IT Manager do?

IT Managers are in charge of the technology infrastructure of a company. Essentially, their role is to ensure that all the computers, networks, and programs are running smoothly for everyone at a company. IT Managers also have to oversee a team of IT technicians and delegate tasks accordingly to ensure all the technology is functioning as intended. Additionally, IT Managers will have to oversee the IT budget and ensure effectiveness is always being maximized relative to cost.

IT Manager skills and qualifications

In order to fulfill their duties, effective IT Managers must possess particular skills and qualifications, including:

  • Proficiency in computer hardware, software, cabling, installation, networking, and security
  • Team management and leadership skills
  • Multi-tasking and time management skills
  • Budget management and optimization skills
  • Analytical thinking and problem-solving skills

IT Manager experience requirements

An IT Manager typically needs at least a few years of experience in a related role to qualify. For larger companies, consider candidates with three to five years of experience as an IT Manager, as there are more employees and security threats to manage. Look for candidates to have some general IT experience along with extra requirements including prior management experience, as IT Managers will be in charge of the IT department.

IT Manager education and training requirements

An IT Manager position requires candidates to have a bachelor’s degree or higher certification in information technology, computer science, software engineering or a related field. For larger companies, candidates with a graduate degree may be more suitable. Additional online certifications in subjects like coding, data science, and cloud computing are a plus.

IT Manager salary expectations

According to Indeed Salaries, the average salary for an IT Manager in Canada is $78,970 per year. This amount varies depending on the company, location and the candidate’s experience.

Job description samples for similar positions

If an IT Manager isn’t quite what you’re looking for, see some related job description samples that may suit your needs:

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IT Manager job description FAQs

What qualities make a good IT Manager?

One of the most important qualities to look for in a successful IT Manager is leadership. Candidates must be comfortable leading a team of other IT professionals, and make decisions on behalf of the company about topics like security and innovative technology. Other important qualities for an IT Manager include flexibility and creative problem-solving skills. They must know how to teach their team and other employees within the company about how to use various technologies, so communication skills are highly important as well.

What should you look for in an IT Manager resume?

When reviewing resumes for an IT Manager, look for candidates who highlight their leadership abilities or management experience. Of course, technical proficiency is highly important, so prioritize resumes for candidates who have experience working with IT systems. Additional IT-related certifications are an asset, because it shows the candidate’s interest in the field, and ambition to expand their skills and knowledge outside of a traditional education setting. Having experience in multiple areas of IT shows versatility and indicates the candidate is able to keep up with changing technological trends.

Who reports to an IT Manager?

An IT Manager leads the rest of the department, so all IT professionals report to the IT Manager including Specialists and Technicians. They assign tasks to teams, organize projects, and check-in with team members regularly to monitor progress. IT professionals spend a lot of time working on individual tasks, so the environment tends not to be too collaborative. IT Managers need to ensure their team works cohesively and often need to facilitate communication.

Who does an IT Manager report to?

An IT Manager reports to the IT Director or, in some companies, the Director of Operations. IT Managers are the head of the IT department and oversee day-to-day operations, so they report to the executives of a company. They are responsible for compiling and presenting reports regarding the IT budget, suggesting new and improved technologies to implement, and providing updates on cybersecurity.

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