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IT Manager Job Description: Top Duties and Requirements
An IT (Information Technology) Manager, or IT Supervisor, is responsible for implementing all technology and computing applications for a company while managing a team of IT employees and overseeing their performance. Their duties include maintaining computer systems, managing IT staff members, and implementing new technology upgrades.
Raute Canada Ltd. is a global leader in the supply of processing equipment, technology and services to manufacturers in the engineered wood industry. Core business segments include plywood, LVL, and engineered wood solutions. Raute Canada Ltd. is the North American head office of Raute Corporation, based in Finland.
We are committed to our employees and their work life balance, benefits and retirement goals. Here is what we can offer you;
Extended health benefits for you and your family (vision, medical, dental, prescription coverage)
RRSP employer contribution matching
Annual health spending account
Employee appreciation events
Employees grow here and are encouraged apply for other internal roles including apprenticeships
Paid time off
Highly competitive wages
ABOUT Position
This position of Regional IT Manager, North Americais accountable for managing local ICT services & operations including budgeting, planning, sourcing, vendor management, stakeholder engagement, change management & communications, security & compliance, technical support and architecture according to Raute global ICT guidelines and in close collaboration with rest of the ICT team. The role includes global ICT responsibilities as agreed based on personal expertise.
Regional IT Manager reports to CIO. Responsibilities and tasks require capability to work in international matrix organization. Excellent communication, collaboration, problem-solving and technical skills are essential for success in this role.
The position will be based in Delta, BC but will require you to travel regularly to Pullman, WA, occasionally to Monroe, LA and to Nastola, Finland. Estimated frequency for traveling to Pullman, WA is 4 times a year and to other locations once a year.
These required responsibilities will be performed in close collaboration and following Global ICT guidelines and architecture;
Stakeholder Engagement
- Communicate effectively with regional stakeholders, including business units, department heads, and executive management, to understand their IT needs and priorities.
Vendor Management
- Evaluate, select, and manage third-party vendors, suppliers, and service providers for IT-related products and services. - Negotiate contracts and agreements to secure favorable terms and pricing.
Budgeting
- Develop and manage the Regional IT budget, including expenses related to hardware, software, human resources (internal & external), and projects.
Technical Support
- Provide technical guidance and support to end-users within the region. - Troubleshoot and resolve IT issues promptly to minimize downtime and disruptions. - Provide hands-on support for IT infrastructure installations and changes.
Change Management and Communications
- Plan, execute, and oversee IT projects within the region, such as system upgrades, installations, and migrations. - Define project scopes, timelines, budgets, and resource requirements. - Coordinate cross-functional teams and ensure project objectives are met. - Provide regular updates on IT initiatives, projects, and performance metrics.
IT Operations
- Ensure the reliable and efficient operation of IT systems, networks, servers, and other infrastructure within the region. - Monitor and manage system performance, uptime, and security. - Implement IT best practices and procedures to maintain high levels of operational excellence.
Security and Compliance
- Implement and enforce security measures to safeguard IT infrastructure and data against cyber threats according to global guidelines and agreed technical solutions. - Ensure compliance with industry regulations and standards related to data privacy and security.
Continuous Improvement
- Identify opportunities for process improvement and operational efficiency enhancements. - Stay current with industry trends, emerging technologies, and best practices to drive innovation for appropriate decision making.
Qualifications and Experience
Bachelor�s degree in Information Technology, computer science, or a related field,
Proven experience 5 years in IT management, overseeing IT operations and infrastructure in a regional or multi-site context,
Strong communication and interpersonal skills to interact and manage changes with stakeholders at all levels,
Demonstrated ability to work independently, manage priorities, and make informed decisions,
Strong technical knowledge of IT systems, networks, cybersecurity, hardware and cloud technologies,
Experience with a global company would be an asset,
Must possess a valid passport and driver�s license.
Attributes
Superior communication, team player and listening skills,
Strong attention to detail,
Excellent interpersonal skills including integrity, courtesy, tact, teamwork, respect, and discretion,
Aptitude for advanced analytical and problem-solving skills to find a timely resolution,
Operational planning and organizational abilities,
Demonstrated ability to meet commitments and able to establish workload priorities,
Interest in expanding skills base and learning.
Job Types: Full-time, Permanent
Benefits:
Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care
Wellness program Schedule:
8 hour shift
Day shift
Monday to Friday
Overtime Supplemental pay types:
Overtime pay
Education:
Bachelor's Degree (required)
Experience:
IT support: 5 years Location: In person
Example 2
Reporting directly to the VP Operations, your primary responsibility is to direct and manage the information technology department for CMB Group of Companies, its vendors and/or CMB staff within the IT department. The IT Manager is responsible for participating in strategic planning, goal setting, projects and program planning, gathering requirements, and determining project costs and implementation.
Essential Functions:
IT Manager Duties included but not limited to:
- Maintain, support, and develop all IT -related systems, operations, and services necessary to ensure optimal performance of company infrastructure with limited downtime.
- Plan, organize, control and evaluate IT and electronic data operations
- Manage the IT Department by coordinating internal staff, consulting resources and outside vendor relationships.
- Hold IT vendors accountable to maintain integrity and security of all company data.
- Monitor IT vendor SLA�s (service level agreements) and KPI�s as per contractual agreements.
- Participate in Strategic planning and goal setting for the department.
- Research new IT technologies to determine feasibility and impact that meet the needs of the organization according to our quarterly objectives.
- Develop and implement strategic plans for IT maintenance, improvements and upgrades based on our outsourced IT Managed Service Provider recommendations.
- Ensure IT vendors conduct regular audits of computer systems, networks, and other external resources.
- Develop IT Policies and Procedures and cascade to the CMB Group of Companies
- Research potential IT vendor alternatives, propose solutions, and manage contract negotiations.
- Research and implement innovative technology applications with the assistance of your team and/or vendors.
CMB TEAM Support:
� Be familiar with and follow company policies and procedures as established (Employee Handbook, Finance policies and procedures, etc.).
� Attend and participate in staff meetings and company functions.
� Demonstrate good leadership qualities with a positive attitude and ability to motivate others
Knowledge, Education AND Expereince:
� Bachelor�s degree or diploma in Computer Science, or similar field
� Proven working experience as an IT Manager or relevant experience
� 5+ years Project Management Experience, PMP an asset but not required.
� Previous experience at an insurance brokerage or company is an asset but not required.
� Knowledge of computer hardware and software, including experience with virtualization, Microsoft Cloud, Microsoft Azure environment
� Knowledge of project management software tools and applications
� Excellent written and verbal communication.
� A collaborator that demonstrates initiative, is resourceful and helpful to others, and who is more concerned with the organization�s success than personal accolades.
Job Types: Full-time, Permanent
Salary: $85,000.00-$105,000.00 per year
Benefits:
Company events
Dental care
Disability insurance
Life insurance
On-site parking
Paid time off
Tuition reimbursement
Vision care Schedule:
8 hour shift
Day shift
Monday to Friday
Application question(s):
Do you hold a Bachelors degree or diploma in Computer Sciences, or a related field?
How many years of IT experience do you have?
Education:
Bachelor's Degree Location: In person
Example 3
As an IT manager, you will work closely with the rest of our team to ensure that our company is using the most up-to-date technology to run our business. We are seeking an IT manager who will be responsible for ensuring that the hardware and software used by our company is compatible, secure, and scalable. You will also be responsible for managing our internal network, phone system and providing support for our staff.
We offer various benefits such as:
Competitive Wages
Training and Advancement Opportunities
Health, Dental and Life Insurance
Employee RRSP Program with Company Contribution
Employee Referral Bonus Program
Company and Corporate Partner Discounts
Responsibilities
Plan and oversee the installation and maintenance of computer systems, hardware and software troubleshooting and updates, network configuration, phone system manipulation, camera systems and software license control.
Ability to communicate and provide team members guidance and mentoring on technical solutions while increasing general productivity
Develop and provide training to support new technology and processes
Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company
Support for front line users
Qualifications & Skills
1-3 years of experience managing an IT department and/or an IT Help Desk/Service
Post-secondary education in Computer Science, and/or or related field with experience/skills
Energetic team player with a high degree of initiative and innovation
Other important skills:
Hard working and able to work effectively without constant supervision
Strong troubleshooting and problem-solving skills
Since 1994, Rallye Motors Auto Group has been providing consumers from Atlantic Canada affordable vehicles, parts and service. Rallye Motors now owns seven locations, including Hyundai, Chrysler-Jeep-Dodge-Ram, Chevrolet-Buick-GMC, Infiniti, Mitsubishi and Nissan and Rallye Motoplex.
We thank you for your application, however only the successful candidates will be contacted for an interview.
Job Type: Full-time
Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
RRSP match
Store discount
Tuition reimbursement Flexible Language Requirement:
French not required Schedule:
8 hour shift
Day shift
Monday to Friday
On call
Ability to commute/relocate:
Moncton, NB: reliably commute or plan to relocate before starting work Location: One location
Example 4
Company Overview:
Join one of the fastest growing companies in Canada and a seven-time Growth 500 ranked organization. LawDepot is the most advanced publisher of web-based do-it-yourself legal solutions. Using a unique step by step method, LawDepot simplifies the process of creating a customized legal document. LawDepot products cover all facets of the legal industry including: Estate Planning, Family Law, Real Estate, Business and Human Resources. Over ten million satisfied customers have trusted LawDepot to solve their legal needs. LawDepot attracts over two million monthly visitors and is one of the top 5000 largest websites in North America.
Position Overview:
[website] is currently expanding and looking to recruit an IT Manager in Edmonton, Alberta. Working with the Information Technology team, you will be responsible for leading our infrastructure projects and improving system security and architecture. This is a full-time permanent position, working 37.5 hours per week.
Primary Responsibilities:
Manage a team of network / systems administrators and help desk support specialists
Design and implement network upgrades and infrastructure enhancements to achieve business objectives
Perform both technical leadership and people management
Prioritize, organize, and manage projects
Leverage technology to enable improved employee productivity and enhanced security
Research new tools, technologies, and processes to identify opportunities
Deliver technical roadmaps and plan future expansion
Train, coach, and mentor employees to develop a high-performance team
Set department objectives, evaluate key results, drive progress, and conduct performance management
Collaborate with business and development teams to determine requirements and communicate progress updates
Recommend and implement improvements for information systems security
Monitor and optimize infrastructure performance
Troubleshoot complex network and server problems
Work with external vendors and negotiate contracts
Knowledge and Skill Requirements:
Post-Secondary education in a related field (Network Administration, Systems Administration, Information Security)
10+ years of relevant work experience
Demonstrated expertise with: Windows Server, Firewalls (Fortinet), Antivirus (Fortinet), Veeam, VMware, VDI (VMware Horizon), SAN (Dell Compellent, PowerStore), Microsoft Azure, PRTG, SolarWinds
Familiarity with PCI Compliance
Knowledge in the following areas would also be an asset: AppDynamics, Site24x7, Linux, Imperva, Cloudfare, AWS, Microsoft Azure DevOps, ITSM (KACE), Office 365
Ability to manage people, projects, and process
Excellent technical troubleshooting skills
Strong communication skills
Available to be in an on-call rotation to perform emergency troubleshooting
MCSE, MCSA or MCTIP certifications would be nice to have
Why You Should Join the LawDepot Team:
Excellent total compensation package
Comprehensive health and dental benefits, plus an additional Health Care Spending Account
Flexible work hours
Paid vacation, plus bonus personal days
Access to continuous learning opportunities, including a subscription to LinkedIn Learning
Company share plan
Free catered lunches for the entire office
Casual work environment
How to Apply:
Please submit a resume and cover letter by applying through Indeed or apply online at [website]
We thank all applicants; however, only those selected for an interview will be contacted.
Job Type: hour shift
Hey there! While you’re here, why don’t you post your job to Indeed!
IT Managers are in charge of the technology infrastructure of a company. Essentially, their role is to ensure that all the computers, networks, and programs are running smoothly for everyone at a company. IT Managers also have to oversee a team of IT technicians and delegate tasks accordingly to ensure all the technology is functioning as intended. Additionally, IT Managers will have to oversee the IT budget and ensure effectiveness is always being maximized relative to cost.
IT Manager skills and qualifications
In order to fulfill their duties, effective IT Managers must possess particular skills and qualifications, including:
Proficiency in computer hardware, software, cabling, installation, networking, and security
Team management and leadership skills
Multi-tasking and time management skills
Budget management and optimization skills
Analytical thinking and problem-solving skills
IT Manager experience requirements
An IT Manager typically needs at least a few years of experience in a related role to qualify. For larger companies, consider candidates with three to five years of experience as an IT Manager, as there are more employees and security threats to manage. Look for candidates to have some general IT experience along with extra requirements including prior management experience, as IT Managers will be in charge of the IT department.
IT Manager education and training requirements
An IT Manager position requires candidates to have a bachelor’s degree or higher certification in information technology, computer science, software engineering or a related field. For larger companies, candidates with a graduate degree may be more suitable. Additional online certifications in subjects like coding, data science, and cloud computing are a plus.
IT Manager salary expectations
According to Indeed Salaries, the average salary for an IT Manager in Canada is $78,970 per year. This amount varies depending on the company, location and the candidate’s experience.
Job description samples for similar positions
If an IT Manager isn’t quite what you’re looking for, see some related job description samples that may suit your needs:
One of the most important qualities to look for in a successful IT Manager is leadership. Candidates must be comfortable leading a team of other IT professionals, and make decisions on behalf of the company about topics like security and innovative technology. Other important qualities for an IT Manager include flexibility and creative problem-solving skills. They must know how to teach their team and other employees within the company about how to use various technologies, so communication skills are highly important as well.
What should you look for in an IT Manager resume?
When reviewing resumes for an IT Manager, look for candidates who highlight their leadership abilities or management experience. Of course, technical proficiency is highly important, so prioritize resumes for candidates who have experience working with IT systems. Additional IT-related certifications are an asset, because it shows the candidate’s interest in the field, and ambition to expand their skills and knowledge outside of a traditional education setting. Having experience in multiple areas of IT shows versatility and indicates the candidate is able to keep up with changing technological trends.
Who reports to an IT Manager?
An IT Manager leads the rest of the department, so all IT professionals report to the IT Manager including Specialists and Technicians. They assign tasks to teams, organize projects, and check-in with team members regularly to monitor progress. IT professionals spend a lot of time working on individual tasks, so the environment tends not to be too collaborative. IT Managers need to ensure their team works cohesively and often need to facilitate communication.
Who does an IT Manager report to?
An IT Manager reports to the IT Director or, in some companies, the Director of Operations. IT Managers are the head of the IT department and oversee day-to-day operations, so they report to the executives of a company. They are responsible for compiling and presenting reports regarding the IT budget, suggesting new and improved technologies to implement, and providing updates on cybersecurity.
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