Pomeroy IT Solutions & Services has an immediate need for Mainframe Computer Operator in our Montreal, Canada Location

This position is a Full Time Benefited position:

Medical, Dental, Vision, and Paid Time Off

The ideal applicant will be a Canadian Citizen and be bi-lingual (French and English) and will have resided in Canada for the last 10 years.

Job Description

The selected applicant will be responsible for performing Computer Operations Operator duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently.

Essential Duties & Responsibilities:

� Must have Mainframe System knowledge, Mainframe Batch scheduling knowledge (OPC, Control-M,

CA-7 and ESP).

� Schedule may include nights and weekends & holidays.

� Must have IMS CICS DB2 JES2/3 TSO skills

� Able to perform system IPLs

� Strong experience in 1st level problem determination and reporting

� Understand Problem Management & Change Management requirements

� Escalate tickets as needed and collaborate with teammates to resolve issues.

� Provide assistance to all operations personnel to ensure that the highest level of customer satisfaction is maintained.

� Ability to work independently as well as in a collaborative, team environment.

� Ability to multitask with a high attention to detail.

� Remain current with all procedures and provide input as appropriate.

� Must be able and willing to learn new tasks/skills as required

� Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.

� Excellent communication and organizational skills are required.

Minimum Knowledge, Skills and Abilities required:

� Minimum of 2 years� experience, preferably in a Data Center Operations environment.

� Must be able to communicate and understand verbal, written and electronic instructions in English and French.

� Moderate to difficult computer skills, experience using Excel and Word is required.

� Ability to use email, communicate effectively both verbally and written.

� Ability to follow detailed processes/instructions is required.

� Employee may be requested to assist with individual and shift schedules in accordance with budget guidelines and may be required to work under remote supervision.

� Enjoys Working in a Fast-paced Environment.

� Knowledge of Computer Hardware, Software and Related Services.

� High School diploma or equivalent.

� Perform additional tasks and/or duties as assigned by management.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

Dental care

Extended health care

Paid time off

Vision care
Schedule:

12 hour shift

Holidays

Weekend availability

Ability to commute/relocate:

Montr�al, QC H2X 0A2: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are able to read written instructions /directions written in French

Experience:

Z/OS: 2 years (required)

CA/7 or Control M or ESP or TWS or OPC scheduling: 2 years (required)

IPL / LPAR: 2 years (required)

Mainframe Console Operations or Production Control: 2 years (required)

JCL: 2 years (required)

Disaster recovery: 2 years (required)

Core-Mark (Nasdaq CORE) [website] Core-Mark is a Fortune 300 company that continues to grow for over 130 years as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $16 Billion in revenue. Through our 32 distribution centers, we offer a full range of products, programs, and solutions to customers across the [website] and Canada. At Core-Mark, you will discover a culture that enables you to grow, challenges you to achieve, and embraces you as family. Show us your power and come explore your opportunities with Core-Mark. THE POWER OF ONE. Strengthened BY ALL. Position Summary: The Computer Operator � Divisions position is a professional-level position responsible for the data processing operations at Core-Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As an integral part of Core-Mark's Information Technology group, this full-time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution services in support of 24x7 operations. The successful candidate will have a demonstrated ability to use professional oral and written communication along with strong analytical and critical thinking skills to successfully take ownership of and resolve problems. Effective interactions and collaboration with end users, IT resources, and business stakeholders is a must. This individual should possess a strong attention to detail. As a first responder to incidents, the Computer Operator - Divisions needs to demonstrate a positive, friendly, and empathetic attitude with end users. Key Responsibilities:

Performs regular, daily tasks critical to the workflow of Core-Mark operations for multiple divisions.

Supports internal Core-Mark technology solutions, including applications and hardware.

Interfaces with 3rd party support vendors.

Works collaboratively with the rest of the IT organization.

Works collaboratively with business stakeholders.

Participates in department tasks, projects, training opportunities, and other initiatives. Essential Requirements:

2+ years experience in computer operations.

Proficiency with Microsoft Office applications.

Strong analytical skills including problem ownership and root-cause analysis.

Ability to learn quickly and apply new technical information as required.

Willingness to learn about and take ownership of unfamiliar technology solutions.

Strong communication skills, both written and verbal.

Highly collaborative, willing to help colleagues and business partners.

Ability to follow defined problem escalation protocols.

A positive, �can-do� attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, sincerity, and patience.

The flexibility to occasionally work alternate shifts for training purposes. Desirable Skills:

Post-secondary diploma or degree in systems, a related field of study, or equivalent experience.

Proficiency with IBM iSeries systems. At Core-Mark we are a family. We are committed to creating an environment that embraces and enables all to reach their full potential. It is through empowering every employee to bring their full self and full power to work that makes Core-Mark collectively stronger. THE POWER OF ONE. Strengthened BY ALL.

Duties: Monitors system messages and interacts with various systems according to operating documentation. Ensures quality output and optimum resource utilization. Ensures a smooth transition between shifts, assuring that all pertinent information is recorded and communicated to appropriate staff. Contacts vendor service staff when hardware failure demands immediate attention. Responds to and resolves system and production failures as required. Contacts technical support and maintenance personnel, when required, for problem resolution. Maintains accurate records of hardware malfunctions, reruns and other problems. Performs tape library management function, as required. Files, updates and maintains all appropriate records, manuals and documentation. Acquires and maintains operational familiarity with all systems software and application job flows. Acquires and maintains operational familiarity with software and error messages, their causes and resolution. Follows computer operating procedures, operating standards and maintenance requirements. Operates ancillary devices according to established procedures. Maintains a safe computer room environment and enforces security procedures. Performs routine equipment and magnetic tape maintenance according to established procedures. Provides training and direction to operators, as required. Provides back-up for computer operators on other shifts, as required. Performs other related duties as assigned. Qualifications: Grade 12 education. Graduation from a recognized, two-year, post-secondary computer systems technology program. Two years' current related experience in computer operations. Thorough knowledge of computer hardware and software. Knowledge of current operating practices and techniques. Knowledge and understanding of basic principles and structures of operating systems. Knowledge of current communications facilities. Ability to maintain attention to detail. Ability to communicate effectively, orally and in writing. Ability to establish and maintain effective working relationships as necessitated by work assignments. Hours: Saturdays and Sundays every 2nd weekend Salary: $25.49 to $28.10 per hour (2021 rates)

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products. Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores. Summary: The Computer Operator position is a supporting role to the store's overall operations. Key responsibilities include data entry, computer maintenance and troubleshooting on POS and inventory systems. Main Responsibilities and Tasks: Enters and maintains data in computer operating systems and runs necessary reports. Performs back-ups and upgrades on front-end and back-end systems. Adjusts data/inventory/pricing information on all systems. Activates/deactivates and ensures promotional deals are on schedule. Prints signs, labels and merchandising lists, where applicable. Coordinates price changes with sales floor staff after making adjustments. Ensures that all computer equipment and cash registers are in proper working order and arrange for maintenance, repairs and system recovery when required. Handles assigned incoming/outgoing reports and messages for the Dealer and/or Store Management. Communicates relevant information from Canadian Tire Corporation's portal to respective Store Management and staff. Requirements: Basic math and typing skills. Knowledge of computer operating systems. Experience in a similar role is considered an asset. Strong orientation towards customer service excellence. individual who possesses solid organizational skills. Effective written and oral communication skills. Ability to complete detail-oriented tasks according to instructions and to demonstrate responsibility for outcomes. Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals. Ability to troubleshoot and quickly resolve issues in a fast?paced environment. Ability to multitask, adapt and cope with challenging and changing situations. Positive attitude, punctuality and solid work ethic. More about the position: Potential Career Opportunities Next levels: Office Manager, Cashier Manager and Warehouse Manager. Physical Demands and Working Conditions Sitting for 8 hours. Able to type at a computer terminal for a period of 8 hours. Our offering includes Competitive compensation and benefit package Potential for Profit Sharing Employee Shopping Discounts Flexible work hours Learning and Development opportunities Scholarships Reward and Recognition Program A culture of performance & accountability A supportive and positive team environment Background Check Requirements: As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions: Employment Verification We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.