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Service Manager Job Description: Top Duties and Requirements

A Service Manager, or Automotive Service Manager, operates an efficient automotive service department. Their duties include leading a team of service technicians and support staff, ensuring the service department follows safety policies and procedures, handling customer interactions, and maintaining the training and performance of Service Technicians.

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Service Manager duties and responsibilities

A Service Manager is hired by an automotive company to oversee its service department. They set the standard for customer satisfaction by creating good working relationships with customers needing a vehicle repair or service. They manage a group of Service Technicians and stay up-to-date with new tools and equipment. Service Managers play a vital role in their department, ensuring every customer receives high-quality service repairs. Other duties and responsibilities may include: 

  • Attending safety meetings to ensure the service team abides by safety policies and procedures
  • Mentoring the service staff by promoting an environment where they can grow and excel in their craft
  • Performing administrative duties such as communicating with vendors, greeting customers or answering phone calls to schedule service appointments
  • Managing a team of Service Technicians and Advisors
  • Developing a working knowledge of industry laws and regulations to ensure their service department is in compliance
  • Maintaining customer relationships to ensure repeat customers by handling customer concerns in a timely manner
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Service Manager Job Description Examples:

What does a Service Manager do?

A Service Manager leads a service department in the automotive industry. They oversee the business and administrative aspects of a company’s service center. Service Managers monitor the performance of the service staff, train new hires in their department, and manage the service department’s operating budget. A Service Manager also maintains harmony and promotes teamwork within the service department and with other company departments. In addition, they create a marketing plan to promote the business, ensure the department’s compliance with manufacturer warranties and policy procedures, and establish a positive and professional relationship with customers to encourage their return or the chances of them providing the company with a referral.

Service Manager skills and qualifications

To be a good Service Manager, candidates should be strong communicators and good problem solvers. The candidate should have the ability to lead a service team while ensuring quality customer repairs and satisfaction. They use their industry knowledge and management experience on a daily basis. Other skills and qualifications required may include: 

  • Extensive knowledge of industry standards and best practices, including details about the company and manufacturers
  • Good time management skills to handle all service or customer problems that arise on any given business day
  • Customer service skills to resolve complaints efficiently and encourage repeat customers
  • Teamwork skills to encourage the collaborative performance of the service team
  • Verbal and written communication skills to effectively interact with customers and the service team

Service Manager experience requirements

Service Managers usually have at least two years of previous working experience in the automotive industry as an Automotive Service Technician, Mechanic, or Automobile Service Advisor. They also generally have prior management and sales experience in order to succeed in their role.

Service Manager education and training requirements

While a post-secondary degree isn’t required, some Service Managers obtain a degree in automotive technology management. It also helps if they have at least two years of training in the automotive industry, as well as managerial experience. Service Managers may also obtain a certificate to further their education and knowledge in this field. For a Service Manager role, candidates should have studied course topics like industry communication, business planning, technician supervision, customer service, and sales. Holding a degree from a program with similar coursework sets them up for the greatest success in this position.

Service Manager salary expectations

According to Indeed Salaries, the average salary for a Service Manager is $71,708 per year. This salary may depend on experience, location, and education.

Job description samples for similar positions

If this is not quite the job description you’re looking for, some similar job descriptions you can consider include: 

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Service Manager job description FAQs

What makes a good Service Manager job description?

A good Service Manager job description includes all the relevant details regarding the open position. It needs to summarize the job’s main duties, qualifications, and the required skills. It also needs to include information about the company such as its mission, culture, and the employee benefits it provides. Like other job descriptions, a Service Manager job description should also include details regarding the salary range and who the person in that position reports to.

What qualities does a Service Manager need to have?

One of the main qualities a Service Manager needs is the ability to serve their customers. This involves having a positive attitude, a willingness to serve, and both multitasking and organizational skills. It’s also important to have technical knowledge and exceptional people skills with the ability to delegate tasks and remain empathetic toward every member of the service staff.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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