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Service Manager Job Description: Top Duties and Requirements

A Service Manager, or Automotive Service Manager, operates an efficient automotive service department. Their duties include leading a team of service technicians and support staff, ensuring the service department follows safety policies and procedures, handling customer interactions, and maintaining the training and performance of Service Technicians.

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Service Manager duties and responsibilities

A Service Manager is hired by an automotive company to oversee its service department. They set the standard for customer satisfaction by creating good working relationships with customers needing a vehicle repair or service. They manage a group of Service Technicians and stay up-to-date with new tools and equipment. Service Managers play a vital role in their department, ensuring every customer receives high-quality service repairs. Other duties and responsibilities may include: 

  • Attending safety meetings to ensure the service team abides by safety policies and procedures
  • Mentoring the service staff by promoting an environment where they can grow and excel in their craft
  • Performing administrative duties such as communicating with vendors, greeting customers or answering phone calls to schedule service appointments
  • Managing a team of Service Technicians and Advisors
  • Developing a working knowledge of industry laws and regulations to ensure their service department is in compliance
  • Maintaining customer relationships to ensure repeat customers by handling customer concerns in a timely manner
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Service Manager Job Description Examples:

Example 1

About us

Paulette Auto Sales is a local, independent used car dealership owned by Brad Paulette since 2014. Starting in a modest garage off of Collins Bay road, we quickly graduated to a medium size lot and more recently, on our current lot located 1404 Bath Road in beautiful Kingston Ontario.

We strive to provide exceptional service and fair pricing to all our customers. Our main objective is to provide you with a vehicle that fits your needs and budget while providing the best interest rate and financing options to fit any credit situation. You will never be pressured to buy and we promise to make sure you are comfortable making a wise decision.

We are seeking a Service Manager to supervise our Service Technicians in the implementation and execution of repair work orders. The right candidate will be experienced in vehicle diagnostics, trouble-shooting, and preventive maintenance. In addition to overseeing vehicle service, the Service Manager is responsible for ensuring that all required documents are filled out accurately and filed appropriately.

Responsibilities:

� To manage and operate the Service Department as a profit centre, and at all times maintaining outstanding customer satisfaction

� To ensure that contact with any customer is done in a professional and courteous manner, whether it be in person, on the telephone or via other communications methods (fax, email etc)

� To demonstrate excellent customer relations by handling a multitude of clients/callers/suppliers

� To manage situations tactfully and politely as the image of the company is directly impacted upon by all Employee's presentation and effort

*Further Responsibilities:

Effectively, and efficiently manage work on sold vehicles with the sales department.

Supervise, manage staff and processes within the department

Provide guidance and expertise with regard to technical knowledge to both staff and customers

Establish financial and operational objectives; prepare monthly forecasts; manage performance, efficiency and productivity; provide warranty reports

Conduct staff training as per the Company's training standards and expectations

Conduct department meetings when required

Plan and co-ordinate service promotion activities in coordination with the marketing department

Establish "service specials" in coordination with the marketing department

Handle difficult customer complaints

Prepare reports required by the General Manager

Perform service advisor duties during peak hours or as required

Approve and e purchase of new equipment and repairs of departmental equipment

Supervise and approve warranty and goodwill claims and their respective procedures

Job Type: Full-time

Benefits:
  • Extended health care
  • Life insurance
    Flexible Language Requirement:
  • French not required
    Schedule:
  • Monday to Friday



    Ability to commute/relocate:
  • Kingston, ON: reliably commute or plan to relocate before starting work (required)

    Experience:
  • service advisor: 1 year (preferred)
  • Customer service: 1 year (preferred)

    Shift availability:
  • Day Shift Location: In person

    • Example 2

    Cable Gold Inc. is proud to be a Canadian-owned and operated corporation in various fields, such as Telecommunications, Civil Construction, Electrical Engineering, Horizontal directional drilling, hydro vac excavation, and mining. We are passionate about our business, our customers, and our talent! We are cultivating a culture of excellence and aspire to be best-in-class in the industry. We know that to be successful we need the best people. We aim to be the destination for top talent and are committed to hiring the best people to curate exceptional experiences for our customers. We strive to provide our employees with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

    Education:

    Bachelor�s degree related to Business services.

    Experience:

    Minimum 4 years

    Task:

    � Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as consulting, market research, personnel and payroll services.

    � Plan, develop and organize the policies and procedures of these establishments.

    � Develop action plans, provide expertise in response to client needs, and support and project teams.

    � Direct and advise staff in the development and implementation of service quality assessment strategies.

    � Plan, administer, and control budgets for client projects, contracts, equipment, and supplies.

    � Represent the company within various economic and social organizations.

    � Assist staff with administrative problems.

    � Hire and supervise staff.

    Computer and technology knowledge:

    � MS Excel

    � MS Word

    � MS Outlook

    � MS Office

    Required:

    As part of the recruitment process, there will be a proctored (camera on) online examination related to this fieldwork.

    Security and safety:

    Criminal record check

    Transportation/travel information:

    � Valid driver�s licence

    � This job includes 60% traveling.

    Work conditions and physical capabilities:

    � Fast passed environment.

    � Work under pressure

    � Tight deadlines

    � Attention to detail.

    � Large caseload

    � Large workload

    Personal suitability:

    � Accurate

    � Excellent oral communication

    � Excellent written communication

    � Flexibility

    � Judgement

    � Organized

    � Team Player

    � Value and ethics

    Screening questions:

    � Are you willing to travel?

    � Do you have previous experience in this field of employment?

    Work Language:

    English

    Job Type: Full-time

    Salary: $36.00 per hour

    Benefits:
  • Extended health care
    Schedule:
  • Monday to Friday
  • Overtime
  • Weekends as Location: In person

    • Example 3

    Job Description

    Languages Required:
    English, Hindi, Punjabi

    The main duties are to plan, organize, direct, control and evaluate daily operations. Balance cash and complete balance sheets, cash reports and related forms, Organize and maintain inventory. Ensure health and safety regulations are followed, set staff work schedules and monitor staff performance, address customers' complaints or concerns. Provide customer service, recruit, train and supervise staff.

    Job Requirements:
    Dependability, Efficient interpersonal skills, Organized, Team player. Since it's a fast-paced environment, its important to work under pressure with the combination of sitting, standing, walking.

    Job Type: Full-time

    Salary: $28.00-$28.50 per hour

    Schedule:
  • 8 hour shift

    Ability to commute/relocate:
  • Collingwood, ON L9Y 1A5: reliably commute or plan to relocate before starting work (required)

    Education:
  • Bachelor's Degree Location: One location

    • Example 4

    CYV Chevrolet Buick GMC Ltd, in Woodstock, NB has an immediate opening as a Assistant Service Managerfor the right individual who is serious about a career change, and is looking for the training and guidance essential for long term success.

  • We are looking for individuals with intelligence, energy, and most importantly, integrity.

  • Our managing team earns an excellent income with unlimited opportunity.

  • Enjoy the benefits of working with a successful and progressive dealership.

  • We require a motivated individual who is organized, able to work in a face paced environment, and who has a passion for all things automotive.

    The responsibilities of a Assistant Service Manager are:

    - Opening and closing repair orders, and reviewing for accuracy.

    - Provide training to assist service advisors to meet goals.

    - Manage warranty claims and ensure quick submission.

    - Work closely with service manager to ensure department goals and forecasts are being met and managed.

    - Manage department cash flow and receivables.

    - Ensure a great experience for every customer

    Job Types: Full-time, Permanent

    Salary: $60,000.00-$80,000.00 per year

    Benefits:
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care
    Schedule:
  • 8 hour shift

    Application you have a valid driver's license

    • Example 5

    The Role:

    As a Floor Manager on the Chambar FOH Service Team the goal and responsibility is to ensure that the operations of daily floor service is executed to the highest standard as outlined in the Table Service Procedure. The focus of this role is on overall guest experience, providing an atmosphere of comfortable ambiance and professional service. At all times, by making decisions and performing in such a way that adheres to the standards set forth by Chambar�s Mission and Vision Statement, Core Values and Ethics.

    Description of Role:

    1. Guest Experience

    a. Ensures total guest satisfaction while on the floor during service.

    b. Acknowledges all guests entering and exiting the restaurant, even if not directly involved in their service.

    c. Ensures guests are seated in the restaurant to support a comfortable and welcoming environment.

    d. Responsible for managing guest quality concerns.

    2. Service Quality

    a. Ensures that the Table Service Procedures are met and adhered to.

    b. Monitors FOH Service Team during service to provide exceptional guest service.

    c. Supervises the quality of service and product related to all FOH Service Team members.

    d. Maintains an active floor presence during all scheduled hours.

    e. Reports any service issues to General Management.

    f. Maintains a high level of spatial awareness when walking the restaurant floor and quickly identifies/follows up with any missteps in the Table Service Procedure.

    g. Maintains a level of pace on the floor consistent with the flow of the room.

    h. Ensures the FOH Service Team is expediting and delivering food accurately and with urgency in order to maintain Chambar�s high food quality standards.

    3. Communication

    a. Ensures any communication between themselves and members of the FOH Service Team members is reported to the General Management to be documented and filed accordingly while upholding employee confidentiality at all times.

    b. Implements directives from General Management in a timely manner.

    c. Brings to the attention of the Kitchen or Bar any guest quality concerns.

    d. Regularly provides feedback on quality to Kitchen and Bar Managers/Team heads.

    e. Regularly communicates flow of the restaurant, details of set menus, and guest issues to General Management and the kitchen.

    f. Utilizes established Chambar communication tools to report and follow through on any opening, closing or other service oriented checklists.

    4. Atmosphere Management

    a. In communication with MOD, ensures the interior d�cor standards, including cleanliness, music, lighting, d�cor, and room temperature are adjusted and continually monitored for ultimate guest comfort.

    b. Consistently monitors the cleanliness standards of all areas visible to customers, inside and outside of the restaurant, especially bathrooms and walkways.

    c. Supervises the quality of polished silverware and glassware exiting the polishing area.

    d. Ensures table alignment and setting placement is up to standards for varying service times.

    e. Ensures all maintenance issues are promptly reported to General Management.

    f. Works to minimize breakage while promoting proper handling and care of all restaurant plate ware, glassware, equipment and furniture by all FOH Service Team members.

    5. Performance Development and Training:

    a. Follows through on the testing and training steps related to all floor service roles as directed by General Management.

    b. Reports on the overall execution and adherence to the requirements laid out in the Table Service Procedure to General Management.

    c. Makes recommendations on staff performance to General Management.

    Job Types: Full-time, Part-time
    Part-time hours: 40 per week

    Salary: $45,000.00-$55,000.00 per year

    Additional pay:
  • Tips
    Benefits:
  • Dental care
  • Extended health care
  • Vision care
    Flexible language requirement:
  • French not required
    Schedule:
  • Day shift
  • Evening availability

    • What does a Service Manager do?

    A Service Manager leads a service department in the automotive industry. They oversee the business and administrative aspects of a company’s service center. Service Managers monitor the performance of the service staff, train new hires in their department, and manage the service department’s operating budget. A Service Manager also maintains harmony and promotes teamwork within the service department and with other company departments. In addition, they create a marketing plan to promote the business, ensure the department’s compliance with manufacturer warranties and policy procedures, and establish a positive and professional relationship with customers to encourage their return or the chances of them providing the company with a referral.

    Service Manager skills and qualifications

    To be a good Service Manager, candidates should be strong communicators and good problem solvers. The candidate should have the ability to lead a service team while ensuring quality customer repairs and satisfaction. They use their industry knowledge and management experience on a daily basis. Other skills and qualifications required may include: 

    • Extensive knowledge of industry standards and best practices, including details about the company and manufacturers
    • Good time management skills to handle all service or customer problems that arise on any given business day
    • Customer service skills to resolve complaints efficiently and encourage repeat customers
    • Teamwork skills to encourage the collaborative performance of the service team
    • Verbal and written communication skills to effectively interact with customers and the service team

    Service Manager experience requirements

    Service Managers usually have at least two years of previous working experience in the automotive industry as an Automotive Service Technician, Mechanic, or Automobile Service Advisor. They also generally have prior management and sales experience in order to succeed in their role.

    Service Manager education and training requirements

    While a post-secondary degree isn’t required, some Service Managers obtain a degree in automotive technology management. It also helps if they have at least two years of training in the automotive industry, as well as managerial experience. Service Managers may also obtain a certificate to further their education and knowledge in this field. For a Service Manager role, candidates should have studied course topics like industry communication, business planning, technician supervision, customer service, and sales. Holding a degree from a program with similar coursework sets them up for the greatest success in this position.

    Service Manager salary expectations

    According to Indeed Salaries, the average salary for a Service Manager is $71,708 per year. This salary may depend on experience, location, and education.

    Job description samples for similar positions

    If this is not quite the job description you’re looking for, some similar job descriptions you can consider include: 

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    Service Manager job description FAQs

    What makes a good Service Manager job description?

    A good Service Manager job description includes all the relevant details regarding the open position. It needs to summarize the job’s main duties, qualifications, and the required skills. It also needs to include information about the company such as its mission, culture, and the employee benefits it provides. Like other job descriptions, a Service Manager job description should also include details regarding the salary range and who the person in that position reports to.

    What qualities does a Service Manager need to have?

    One of the main qualities a Service Manager needs is the ability to serve their customers. This involves having a positive attitude, a willingness to serve, and both multitasking and organizational skills. It’s also important to have technical knowledge and exceptional people skills with the ability to delegate tasks and remain empathetic toward every member of the service staff.

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