What does an IT Technician do?
IT Technicians have many duties, including maintaining the integrity of computer workstations and software, acting as a point of contact for employees who experience computer issues, and serving as a reference point for all IT-related queries. IT Technicians will also have other technical duties, depending on the needs of the company.
IT Technician skills and qualifications
IT Technicians require many soft skills and technical skills to perform their jobs effectively. IT Technicians are responsible for more than just the technical aspects of a company. IT Technicians interact with employees in all departments and levels, many without advanced technology skills, and must be able to communicate patiently and effectively. IT Technicians must also be able to manage their time effectively to address employee queries and manage their job duties, such as installing or updating software or hardware systems. Some general IT Technician skills and qualifications include:
- Oral and written communication
- Ability to meet deadlines
- Time management skills
- Ability to communicate technical concepts
- Discretion and confidentiality
- Understanding of computer networks and systems
- Organizational skills
IT Technician experience requirements
Depending on the company’s needs, IT Technicians can be entry-level or have only a few years of on-the-job experience. IT Technicians do need experience in areas like software installation, database programming, working in a team environment, and with different software and hardware systems. Candidates should also have experience troubleshooting systems and communicating technical ideas to users with various levels of technical knowledge.
IT Technician education and training requirements
IT Technicians are typically required to have a bachelor’s degree in computer science or computer engineering. Degrees in related computer fields are also acceptable. Certifications in programming languages or systems, such as A+ and Linux+, are desirable. If a candidate is missing any certifications or education on specific systems, programs, or languages, on-the-job training or ongoing education is an option. Soft skills can also be improved with training and certification programs in communication, leadership, and critical thinking, if needed.
IT Technician salary expectations
According to Indeed Salaries, the average salary for an IT Technician is $58,404 per year in Canada. Salaries may be dependent on the relevant experience, location, education level, and company.
Job description samples for similar positions
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