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IT Technician Job Description: Top Duties and Requirements

An IT Technician, or Technical Support Person, is necessary to keep computer systems running smoothly and efficiently. IT Technicians must diagnose, repair, and maintain hardware and software components for efficient system operation. They are also responsible for configuring most internal computer hardware. IT Technicians are usually the first point of contact for IT support within the company.

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IT Technician duties and responsibilities

Duties of an IT Technician may vary significantly according to the needs of the company. IT Technicians interact with employees at both the coworker level and executive level, and manage a variety of advanced technology systems. Main responsibilities and duties of an IT Technician may include:

  • Installing and configuring hardware and software components
  • Troubleshooting hardware and software issues
  • Repairing or replacing damaged hardware
  • Upgrading systems to enable software compatibility
  • Installing and upgrading anti-virus software and security systems to ensure network security
  • Performing tests and evaluations on software and hardware
  • Offering information and support to users
  • Maintaining relationships with different employees and departments
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IT Technician Job Description Examples:

What does an IT Technician do?

IT Technicians have many duties, including maintaining the integrity of computer workstations and software, acting as a point of contact for employees who experience computer issues, and serving as a reference point for all IT-related queries. IT Technicians will also have other technical duties, depending on the needs of the company.

IT Technician skills and qualifications

IT Technicians require many soft skills and technical skills to perform their jobs effectively. IT Technicians are responsible for more than just the technical aspects of a company. IT Technicians interact with employees in all departments and levels, many without advanced technology skills, and must be able to communicate patiently and effectively. IT Technicians must also be able to manage their time effectively to address employee queries and manage their job duties, such as installing or updating software or hardware systems. Some general IT Technician skills and qualifications include:

  • Oral and written communication
  • Ability to meet deadlines
  • Time management skills
  • Ability to communicate technical concepts
  • Discretion and confidentiality
  • Understanding of computer networks and systems
  • Organizational skills

IT Technician experience requirements

Depending on the company’s needs, IT Technicians can be entry-level or have only a few years of on-the-job experience. IT Technicians do need experience in areas like software installation, database programming, working in a team environment, and with different software and hardware systems. Candidates should also have experience troubleshooting systems and communicating technical ideas to users with various levels of technical knowledge.

IT Technician education and training requirements

IT Technicians are typically required to have a bachelor’s degree in computer science or computer engineering. Degrees in related computer fields are also acceptable. Certifications in programming languages or systems, such as A+ and Linux+, are desirable. If a candidate is missing any certifications or education on specific systems, programs, or languages, on-the-job training or ongoing education is an option. Soft skills can also be improved with training and certification programs in communication, leadership, and critical thinking, if needed.

IT Technician salary expectations

According to Indeed Salaries, the average salary for an IT Technician is $58,404 per year in Canada. Salaries may be dependent on the relevant experience, location, education level, and company.

Job description samples for similar positions

If an IT Technician isn’t the position you’re looking for, other job description samples are available for related or similar job positions:

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IT Technician job description FAQs

What are the day-to-day duties of an IT Technician?

IT Technicians are responsible for diagnosing, repairing, and maintaining hardware and software components. Much of the day-to-day responsibilities of an IT Technician include installing and configuring software and hardware as well as providing technical support for employees. IT Technicians may encounter employees in every department and level of the company when performing necessary IT tasks.

How to write a job description for an IT Technician?

IT Technicians have different responsibilities and duties, depending on the company they work for. When you write a job description for an IT Technician, be sure to include a general overview of the job duties and what you’re looking for. In the skills section, you can go into more detail about the day-to-day responsibilities, especially any responsibilities that are unique to the role in your company. If you require any education, such as a bachelor’s degree, master’s degree, or certifications in specific technologies or programs, be sure to include it in the education section.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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