What does a receptionist do?

A receptionist frequently serves as the first point of contact, acknowledging visitors, and managing front desk activities. They typically set a welcoming atmosphere, coordinate schedules, and ensure good communication within the workplace. Their responsibilities can include organizing appointments, handling inquiries, and managing correspondence. Receptionists might assist with clerical tasks, support other staff members, and maintain an orderly workspace. They can improve operational efficiency by facilitating effective communication between departments and external contacts. Staying adaptable and refining organizational skills can enhance their job performance.

Receptionist skills and qualifications

Receptionists often benefit from a combination of hard and soft skills, such as:

• proficiency in office management software, such as Microsoft Office Suite, and scheduling and communication tools, such as Slack and Asana
• multitasking and time-management skills
• excellent verbal and written communication 
• professionalism and a friendly demeanour
• strong organizational and record-keeping skills
• adaptability to handle changing priorities and tasks
• attention to detail and accuracy
• interpersonal and customer service skills

Receptionist experience requirements

Employers often seek candidates with experience in customer service or administrative roles, though entry-level positions may not always require it. Practical skills like managing appointments, handling correspondence, and assisting with front desk operations can demonstrate readiness for the role. Strong interpersonal abilities and a proactive problem-solving approach may enhance a candidate’s prospects. For those without prior experience, some companies may provide mentorship or shadowing opportunities to help build confidence and job-specific expertise.

Receptionist education and training requirements

Candidates pursuing a receptionist role in Canada typically complete secondary school as a minimum educational requirement. Some employers prefer individuals with additional office administration, business communications, or computer applications training. Training programs offered by employers might include learning specific software, becoming proficient with multi-line phone systems, and understanding workplace protocols. Formal education paired with practical training can help candidates adapt quickly to the demands of the position.

Receptionist salary expectations

According to Indeed Salaries, the average salary for a receptionist in Canada is $58,905 per year. Salaries may be contingent on location, experience, and company.

Job description samples for similar positions

If a receptionist is not exactly what your business needs, consider these relevant job descriptions:

• Front Desk Agent
• Secretary 
• Office Coordinator

Receptionist job description FAQs

What is the difference between a receptionist and a secretary?

Receptionists primarily manage front desk operations, such as greeting visitors, answering calls, and maintaining a welcoming environment. Secretaries focus on administrative tasks, including scheduling, correspondence, and managing their supervisor’s workload. While both roles require organizational and communication skills, receptionists typically interact with the public more frequently, whereas secretaries often work behind the scenes supporting specific team members or departments.

What should you look for in a receptionist job resume?

A strong receptionist resume highlights customer service experience, organizational skills, and proficiency with office software like Microsoft Office or scheduling tools. Look for evidence of multitasking abilities and past roles managing communication or front desk operations. A professional tone, attention to detail in formatting, and clear descriptions of achievements can indicate a candidate’s readiness for the role.

What qualities make a receptionist successful?

A successful receptionist is approachable, professional, and dependable. They excel at creating positive first impressions and maintaining calm under pressure. Strong problem-solving skills and attention to detail help them handle tasks efficiently. Their effective communication with clients and colleagues, combined with a proactive mindset, ensures the reception area runs well and reflects the organization’s values.

How can you make your receptionist job description stand out?

To make a receptionist job description stand out, focus on the distinct aspects of your company culture and highlight opportunities for growth or advancement. Be clear about tasks and responsibilities while emphasizing the importance of customer service and communication skills. Use engaging language that presents a hands-on work environment and includes benefits or perks that help to set your organization apart.