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Community Manager Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Community Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Community Manager
  • Senior Community Manager
  • Social Media Community Manager
  • Community Manager (Part-Time)
  • Property Manager
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Community Manager Job Description Examples:

Example 1

We are looking for a Community Manager who has just the right balance of management and a real knack for great customer service. You will oversee and direct the day-to-day property management operations for one of our manufactured home communities. An equally important part of your job will be to generate new revenue through sales and leasing of our homes, which will in turn generate additional income for you. We provide a great deal of latitude and independence in how you manage your community.

As a Community Manager, you will have responsibility for the operational aspects and the continued profitability of your community and will serve as the day-to-day point of contact for residents. You will oversee everything from capital improvements, administrative activities, marketing, leasing and home sales of new and pre-owned homes to property maintenance, budgeting, human resource management and resident relations.

Reports to: Regional Vice President

Supervisory Responsibilities:

  • Manage the resources and assets of the property, including staff, buildings, and other assets.
  • Lead and champion sales activities using Cove�s sales process.
  • Develops talent by providing work direction, timely feedback, annual performance assessments, coaching, mentoring and career development planning and opportunities.

    Primary Duties & Responsibilities

  • Operational and financial responsibility for the community, including resident activities, contractor services, and the maintenance team.
  • Ensure guests and residents receive outstanding, memorable customer service consistent with Cove�s Values, Mission and Vision.
  • Promote the Cove lifestyle brand, attract new residents through active marketing and promotion, and continually increase customer service levels and add value for our residents.
  • Drive Net Operating Income through growth in occupancy, management of expenses, increased profit in other revenue generating operations and opportunities, and delinquency management.
  • Collect and ensure deposit of all rent and fees associated with the Community operations.
  • Be responsible for A/R, historic and bad debt payments, and civil claims.
  • Review monthly operating performance, explain variances to budget, and take action to mitigate negative variances.
  • Market Inventory homes, both new and pre-owned for sale within the community.
  • Resolve resident complaints, inquiries, and issues.
  • Oversee recruiting for key hires, including selection, onboarding, training, scheduling' and development.
  • Ensure all team members support and follow Cove Communities� policies and procedures.
  • Manage the enforcement of all property rules and regulations, including those required by National, Provincial, and/or Municipal law.
  • Analyze, prepare, and manage the operational budget of the community and assist executive leadership with the preparation of the annual operating budget.
  • Manage the execution of annual capital expenditures.
  • Understand and apply your skills in Microsoft Office applications, and other web-based applications including email, financial systems, and Manage America property management system and Salesforce.
  • Perform other duties and responsibilities as assigned.
  • Be the face of Cove�s standards to our customers and guests.

    Education & Experience

  • 3-5 years of experience in property management required.
  • Adaptable and resourceful quality self-starting leader with a positive, can-do attitude.
  • Proficient in Microsoft Office applications.
  • Excellent verbal and written communication.

    Living Our Core Values

    Our Core Values are a way of life, not just empty promises. We�re searching for team members who:

  • Love what they do to make our guests� dreams come true and show it through delivering service excellence authentically.
  • Continually raise the bar by investing in their personal development and looking for innovative ways to exceed our guests� expectations.
  • Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
  • Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.
  • Demonstrate kindness by following the �Golden Rule�, ensuring that Team Members and guests have a voice and feel valued.

    About Cove Communities

    Cove Communities is a well-capitalized real estate investment and operating company. We own manufactured housing communities and RV resorts in Canada, the US and the UK. The founders of the company have a track record of building and managing dynamic, fast-growing companies with upward mobility and remuneration for team members who propel results.

    Job Type: Full-time

    Pay: From $60,000.00 per year

    Benefits:
  • Dental care
  • Life insurance
  • Paid time off
  • Vision care
    Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekends as Location: In person

    • Example 2

    Winright Law is looking for a part-time Community Manager with a minimum of 1-3 years experience.

    Job responsibilities

  • Full-cycle recruitment, including developing recruitment strategies and direct sourcing to attract top talent.
  • Plan and coordinate team events
  • Identify opportunities to further develop and expand HR initiatives, policies, processes and programs.
  • Participate as necessary in existing partnerships and offer strategic assistance to cultivate further meaningful collaborations with local organizations
  • Provide leadership and day-to-day management of the facilities, systems and processes

    Who We Are
    Winright Law is a small, but growing team of lawyers, legal assistants, marketing and tech support staff. We practice business, real estate, and wills & estate law.

    We do not work in a traditional law setting. We took a page out of tech start-ups, who we think have it right. We work in an open space concept where lawyers and staff can bounce ideas off each other, seek guidance and mentorship when needed, and have the flexibility of working from any of the desks, break-out rooms, or on our patio.

    At Winright Law, you will become part of this culture and part of a fast-paced, passionate and dedicated team that works together to provide our clients with the highest possible level of service and advice. Our mission is to lead, inspire, and provide a better legal experience. Our mission is exemplified by our values:

  • Collaboration
  • Innovate Always
  • Finding Solutions
  • Operational Efficiency
  • Approachable

    Office culture is important to us and our growth as a team. This is a part-time in offer position.

    Job Type: Part-time
    Part-time hours: 15 per week

    Benefits:
  • Dental care
  • Paid time off
  • Tuition reimbursement
    Flexible Language Requirement:
  • French not required
    Schedule:
  • Monday to Location: In person

    • Example 3

    Goalcast is the world's leading empowering media company, specializing in the production and distribution of transformative short documentaries and original short films. With a growing community of over 40 million people and a monthly viewership of over 500 million, our videos deeply impact lives across the globe. Each one is made to help people recognize their potential, make the tough choices required to change, and live the impossible.

    We are looking to amplify our impact and are currently looking for a Community Manager.

    To succeed in this role, you need to be a platform innovator who has experience building and nurturing digital communities on platforms such as Facebook and Youtube. Ideally, you have great social listening skills and a keen understanding of how to use a brand's voice and messaging as leverage in expanding our online presence.

    Primary Responsibilities:

  • Plan and implement communication campaigns and strategies
  • Monitor, track and report on audiences' feedback and online comments on our content
  • Manage events to boost brand awareness
  • Work closely with the Distribution team and Social Media Managers to implement well thought out strategy and tone for our social media presence
  • Respond to viewers' comments in a strategic and timely manner
  • Build relationships with viewers, content creators and potential social partners
  • Stay up-to-date with social/cultural trends and conversations, and newsworthy events

    What We're Looking For:

  • Proven work experience in building online communities and detail oriented (high standards of performance)
  • 1+ years of community management or social media management experience
  • Data-driven with a strong analytical mindset
  • Excellent interpersonal and written communication
  • Self starter that must be able to perform under tight deadlines
  • Online marketing and creative/storytelling skills is an asset
  • Must be able to work alone and in a team
  • Strong command of the English language
  • DEC or university degree in marketing, communications, relevant field, or equivalent is an asset but not required

    Important message: Only the applicants who have been selected to advance will be contacted. To learn more about the entire hiring process please visit Type: Full-time

    • Example 4

    A rapidly growing (like actually rapidly growing - we aren�t just saying that) sales and marketing agency is looking for a Social Media & Community Manager.

    If you are an energetic creative, understand the social algos, can create fun engaging content, and also want to drive the community and company culture of a fast growing team.

    This is for you�

    About Puulse Marketing:

    We are a �bolt-on growth engine� that provides high performance marketing and lead generation services, paired with sales professionals to close the deal for our clients.

    If a company has a great product that they need to market & sell - they call us.

    We have multiple active campaigns running right now in Canada and the USA.

    With our clients including Canada and the USAs largest telecom providers and some of the USAs biggest and most successful Solar providers.

    With an active waiting list of clients looking to hire us as we expand.

    About This Opportunity:

    Our company has become laser focused on delivering world class results for our clients and as a result; we�ve paid very little attention to our own social media presence.

    We have multiple brands we work under and you will be helping to build our social media presence from scratch.

    Starting first with our employer brand. Helping us attract and retain top talent.

    Some Of The Ways You Will Contribute:

  • Work with our team to plan and execute our social media presence

  • Create and maintain a social media calendar

  • Create engaging content for Facebook, Instagram, Youtube, and TikTok

  • Work with our management and HR team to create a great company culture

  • Work closely with our paid ads team to create synergy in our marketing and branding efforts

  • Create fun and high value IG/FB/TT stories

    What You Can Expect:

    We don�t believe in micro management, we are looking to work with a professional, and will treat you like a professional.

    You will have to be adaptable and have strong people skills as you will be working directly with our front line staff and our senior management team.

    We are also big on professional development and investing in the growth of our staff. If there is something you want to learn, let us know, we want to help.

    This role will be in office, and on site at various locations around the Greater Toronto Area to start.

    With opportunities to travel and take �remote work� breaks when you are welcome to work somewhere you enjoy.

    We can also facilitate immigration/work visas to the USA or the UAE (Dubai) for long term employees.

    Long Term Opportunities:

    Ideally this candidate will have the ambition to become the head of our creative team and we continue to grow. This will lead to opportunities to build your marketing team, be creative, and travel to new regions. We are currently active in Canada and the USA; with active plans of expansions to the UAE (Dubai) and Latin America.

    We have a wide range of pay because we believe in hiring based on attitude and skill.

    The more you bring to the table the more flexible we are with our compensation packages.

    At the same time if you have limited experience but have the attitude, and creativity we want to offer the opportunity with the chance to rapidly grow your skills and income.

    Qualifications:

  • Experience growing social media accounts

  • An obsession with the ever changing social media landscape and the ability to catch new trends early and integrate them into our channels

  • Strong command of the English language.

  • The ability to make simple video and image edits also the ability to write detailed content briefs for editors to follow.

  • Strong people skills and the ability to engage our teammates in creating content

  • Able to produce reports and data on the growth, and engagement of our social media content

  • Strong project management skills and able to manage a team of creative freelancers

  • Experience with or the ability to quickly learn the following tools: Monday (project management) , Slack, Google Workspace, Microsoft Business Suite and Zoom

    What To Do Next And Our Hiring Process:

    If you�re a good fit, please send your resume and a brief write up of why you think you�re a good candidate.

    If we think you�re a good fit we will be doing two rounds of interviews and requesting a case study about your social strategy for our team.

    Job Types: Full-time, Permanent

    Salary: $39,088.60-$86,000.00 per year

    Additional pay:
  • Bonus pay
    Benefits:
  • Paid time off
    Schedule:
  • Monday to Friday

    Ability to commute/relocate:
  • North York, ON: reliably commute or plan to relocate before starting work start date: 2022-07-04

    • Community Manager job summary

    A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

    Example of a Community Manager job summary

    Our multi-family property management firm owns and manages numerous apartment communities located across the US. We are currently recruiting a professional, experienced and self-motivated individual to join our growing team as a Community Manager. The successful candidate will be responsible for the maintenance and profitability of the apartment community assigned. If you are a property management professional that is interested in long-term career growth at a thriving company, we want to hear from you.

    Community Manager responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

    • Provide information about the building and community to prospective residents
    • Schedule visits to the apartment community
    • Review and approve all new lease applications
    • Quickly close new sales and leases
    • Troubleshoot issues with the building and its residents
    • Maintain a rapport with building managers and current residents
    • Prepare and maintain time records and personnel information for the property management team

    Community Manager qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • High school diploma/GED required (Associate degree preferred)
    • 5+ years’ residential or commercial property management experience
    • Supervisory experience preferred
    • In-depth knowledge of computers and computer software programs, including Microsoft Word and Excel
    • Excellent organization skills
    • Strong communication and leadership skills
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    Job Description Examples

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