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Case Manager Job Description: Top Duties and Requirements

Case Managers are employed to facilitate the process of case management. Their duties include assessing a client’s physical and mental wellness, helping clients achieve autonomy, and coordinating and providing safe, timely services to the affected clients.

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Case Manager duties and responsibilities

Duties and responsibilities of a Case Manager vary across industries. On a general level, Case Managers oversee clinical and administrative operations, manage case files, and hire and train new employees. Other duties and responsibilities of Case Managers may include:

  • Conducting initial comprehensive assessments for client needs and support systems
  • Evaluating client needs in order to provide a personalized plan
  • Providing proper education on risk prevention to patients, their families and support groups
  • Ensuring clients’ compliance with medication and care plans
  • Helping clients make informed decisions by acting as advocates regarding treatment options
  • Promoting cost-effective and quality intervention programs
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Case Manager Job Description Examples:

Example 1

*
The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen�s Community House **




JOB Opportunity Job# TNG2023-175
Position TITLE:MOVID Case Manager (3 Positions)
Department:Urban Health and Homelessness Services Status:Regular, Full-time, CUPE 2289
# HRS / WEEK:35 Contract DATES:N/A
Report TO:Senior Manager Mobile Community Health Services Hourly RATE:$29.53
Posting DATE:August 22, 2023 Closing DATE:August 28, 2023


General Description:As a member of the UHHS department, this position provides direct case management supports to adults living in Covid-19 shelter recovery/isolation hotels. This support will serve clients with a complete range of complex issues, including health, financial, housing, legal and life skills issues. Working from a harm reduction, trauma informed perspective, case managers provide extensive, direct one-to-one support, on-site visits and telephone contact to assist participants in identifying and achieving self-determined goals. Working closely with the client and external service providers involved, the Case Manager liaises with and coordinates access to services including substance use and mental health supports, landlords, health care providers, legal institutions, income supports, housing providers and other community services. This position reports to the Senior Manager Mobile
Community Health Services and is a part of CUPE 2289.
MAJOR Duties:
  • Conduct intake and assessment interviews with participants.
  • Complete detailed assessment, coordination of supports, referrals and advocacy on health issues, substance use, mental health, financial, employment, housing, legal and social supports.
  • Work with participants to identify and achieve self-directed goals
  • Maintain ongoing support in the community, including home visits, office visits, accompaniments to appointments, and meetings in institutional settings.
  • Monitor property issues (rent payment, health and safety, housing standards) and liaise with landlords as required
  • Work collaboratively and develop strong partnerships with external service providers, such as withdrawal management services, hospitals, law enforcement agencies, and housing providers
  • Connect clients with supports in the community based on their needs which will help them achieve and maintain stability, including support groups, life skills groups and social events.
  • Organize group programming that promotes well-being and recovery at Recovery/Hotel and Isolation sites
  • Support client engagement initiatives within the agency including the volunteer program and peer development initiatives
  • Intervene and deescalate crisis situations
  • Engage in the active team case management and clinical consultation meetings

    Requirements & Qualifications:
  • BA/B.S. W plus 2 years of experience in human services, preferably as a case manager or a combined equivalent of education, lived experience and/or significant related training.
  • Minimum 2 years� direct client experience working with individuals living with mental health, substance use issues, histories of trauma and homelessness
  • Experience, alignment and commitment to harm reduction principles and practice
  • Commitment to anti-racism and anti-oppressive practice
  • Formal training in substance use and mental health is an asset
  • Strong familiarity and commitment to trauma informed car
  • Physically able to travel consistently throughout the city on transit
  • Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skill
  • Excellent written and verbal skills in English.
  • Proficient with MS Office, and web-based data entry for case management and time/labour.
  • Familiarity with Catalyst, Pirouette and the administration of the OCAN is an asset
  • Self-directed, organized, and demonstrated supportive team member abilities
  • Certification in Conflict Prevention and Intervention or willing to be trained

    To apply, submit your resume with �TNG2023-175� in the subject line of your email to: [website]


    TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We encourage qualified applicants of all ages, races, colours, ethnic origins, religions, abilities, gender identities, gender expression and sexual orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation requirement

    Job Type: Full-time

    Salary: $29.53 per hour

    Benefits:
  • Dental care
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Vision care



    Experience:
  • human services/case management: 2 years (preferred)
  • directly working with at risk populations: 2 years Location: In person

    • Example 2

    Good Shepherd Centres Hamilton, a ministry of the Hospitaller Order of St. John of God, strives to enhance the quality of life for all who seek assistance and support in our community. An opportunity currently exists at Women�s Services, Martha House in the role of:

    Case Manager

    Full Time (Nights)

    The successful candidate will extend our mission to residential and non-residential clients through the provision of respectful and appropriate housing support services. This may include case management, crisis intervention and supportive counseling. The incumbent must be able to work independently in a challenging and rewarding values-based environment.

    Applicants should possess a thorough knowledge of issues impacting women including abuse, mental illness, homelessness, poverty and substance use. Experience working in a residential setting is preferred. A demonstrated commitment to the mission values of availability, flexibility, adaptability, hospitality and dignity is essential. A second language is an asset. Applicants also require a related post-secondary education and C.P.R. certification (or willingness to be certified). Possession of a valid Ontario driver�s license (G2) is also an asset.

    The successful candidate will have a flexible schedule. Women of diverse communities are encouraged to apply. Preference will be given to candidates with a valid driver�s license and ability to drive company vehicles.

    Hours of work: Up to 80 hours every 2 weeks

    Please reply with cover letter and resume by December 6th 2022

    Good Shepherd is an equal opportunity employer. We strive to work within an integrated anti-racist/anti-oppressive framework and to establish workplaces that reflect and are enhanced by the rich diversities within the community we serve.

    Good Shepherd encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodation, please contact Human resources at [phone number] Ext 3336

    Please note that Good Shepherd has implemented a Mandatory Verification of COVID-19 Vaccination Policy and would be pleased to provide all applicants with a copy of the policy.

    Job Types: Full-time, Permanent

    Salary: From $19.78 per hour

    Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program
    Schedule:
  • 8 hour shift
  • Night Location: One location

    • Example 3

    YOUTH Habilitation Quinte INC. (Hastings Housing Resource Centre)

    YOUTH Intensive CASE Manager

    Youth Habilitation Quinte Inc.�s Hastings Housing Resource Centre requires a Youth Intensive Case Manager to provide services to homeless youth in Hastings County. This is a full-time temporary contract position commencing as soon as possible. This position is for 6 months with the possibility of extension.

    The successful candidate must have experience working with youth and expertise in delivering housing assessments and counselling skills to clients. The position will provide intensive housing support to chronically homeless youth and referrals to community resources. Candidates must have strong advocacy skills and excellent knowledge of local community resources and the local housing market. Proficiency in the use of a variety of computer applications is essential.

    Responsibilities include developing and implementing individualized support plans, assisting clients in obtaining and maintaining housing, providing housing retention and life skills counselling, liaising, advocating and referring clients to relevant community agencies, networking with local community agencies and landlords, providing on-going intensive follow-up services, maintaining client files and assisting with data collection and reporting.

    Qualifications: A Community College Diploma in a related field and two years of relevant experience is preferred. A valid Driver�s Licence and CPR and First Aid certification is required.

    Cover letter and resume must be submitted by 4:30pm on Wednesday, June 29, 2022 to:

    Jennifer Corelli

    Administration & Community Services Manager

    Youth Habilitation Quinte Inc.

    210 A Front Street, Belleville, ON K8N 2Z2

    Fax: 613 969-1464

    All applicants are appreciated for their interest and effort in applying. Only candidates selected for interviews will be contacted.

    Youth Habilitation Quinte Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Job Types: Full-time, Fixed term contract
    Contract length: 6 months

    Salary: From $1.00 per year

    Schedule:
  • 8 hour deadline: 2022-06-29

    • Example 4

    Position: :Case Manager (Full-Time; Permanent):
    Hours of Work: :35 hours per week
    Reports to: :Collaborative Practice and Care Services Manager
    Date Posted: :March 23, 2022
    Deadline: :Ongoing
    Position Summary:
    Responsible to coordinate and conduct client assessments, problem identification, service coordination, counselling, education, advocacy, discharge planning and organize and coordinate support groups for clients and families. Responsible to ensure client safety in all programs and services by tailoring to meet the psychosocial, physical, recreational, cultural and language needs of clients and caregivers.

    Responsibilities:1. Provides Case Management services:

    *

    Conducts assessments, prepares care and/or service plans, and provides case management for clients
  • Provides crisis management, case counseling and follow-up plan as required, including liaising with the client�s family/caregiver and/or other care providers

  • Co-ordinates and monitors self-directed client caseloads with the multi-disciplinary team

  • Identifies and documents occurrences and takes corrective actions when required

  • Plans, organizes, and facilitates case conference meetings with team

  • Works with clients and caregivers on individual, couple and family issues; and liaises with community partners including clients� physician and/or other health professionals and or volunteers as needed

  • Provides on going case management and support to families, caregivers and clients

    [website] and coordinates support groups and related services:

  • Organizes educational workshops through partnership with other agencies and/or health care professionals

  • Plans, implements, coordinates and facilitates support groups to enhance the adjustment of clients/caregivers

  • Supervise volunteers assisting in groups or individual support

    Education:
  • Post-secondary education in health and/or social services or equivalent work experience
  • Registered health care professional (ex. social worker, nurse, occupational therapist, etc.), an asset
  • Valid First Aid and CPR certificate an asset

    Experience and Skills:
  • Experience in working with senior population
  • Experience working with seniors who live with addiction and/or with mental health concerns will be considered an asset
  • Knowledge of assessment, counseling, case management and group work
  • Sensitive to the cultural needs of clients from various ethnic groups
  • Excellent interpersonal, communication, decision-making and assessment skills
  • Ability to work independently and co-operatively in a busy multi-disciplinary situation
  • Adequate understanding of community resources (social, legal, health and financial)
  • Fluency in a second language will be considered an asset

    • Example 5

    Lower Mainland Purpose Society for Youth and Families has the following position available:

    Position: Housing Case Manager

    Location: 4075 Kingsway, Burnaby, B.C.

    Hours: 35 hours per week, flexible hours on occasion

    This program aims to support people without housing to explore housing options. The Housing Case Manager will develop community connections to build supports around the clients to enhance livability options via resources and referrals. This will include developing relationships with: the local office of the Ministry of Social Development and Poverty Reduction, agencies that provide basic household items, community food support programs, employment programs, legal advocacy and other community supports to connect clients to appropriate services to enhance their success to transition to being housed. This program will work in collaboration with existing housing and support services available in the Lower Mainland. Coverage for other Housing Support Managers in other Purpose Society locations will be required when needed.

    Duties:

    The primary duty of the Housing Case Manager is to find and build an inventory of housing options for individuals and families looking for housing.
  • On-going case management support to assist clients to address barriers related to livability issues.
  • Community outreach - to identify individuals and families who are experiencing and/or at risk of homelessness in the City of Burnaby. Assist clients in conducting housing searches with a creative and realistic approach to the current housing market.
  • Assist clients to prepare for meeting potential landlords and reviewing what a landlord will ask of a prospective tenant.
  • If necessary, direct clients to shelters for emergency/temporary shelter until permanent shelter is available.
  • Develop a good knowledge of other community service providers as well as other support services provided by Purpose Society.
  • Build relationships with advocacy groups geared towards national/local subsidy programs.
  • Build relationships with representatives from government agencies, such as Fraser Health (mental health), Ministry of Social Development and Poverty Reduction (Social Assistance), and Burnaby Hospital (social workers).
  • Build relationships with other community service providers who have services which may benefit clients.
  • Build relationships with local shelters.
  • Build relationships with legal advocacy programs.
  • Build relationships with landlords.
  • Develop knowledge of providers of subsidized housing and programs with housing subsidies.
  • Coordinate services for clients provided by Housing Outreach Workers with other community agencies.
  • Assist clients, where appropriate, with referrals/applications to other housing subsidies and other government programs such as SAFER, RAP, PWD and CPP Disability.
  • Educate landlords about the support needs of vulnerable individuals. �
  • Develop a housing inventory.
  • Where appropriate provide advocacy and support regarding tenancy issues on behalf of clients.
  • Support clients in referrals to other agencies providing advocacy services required by clients.
  • Maintain an inventory of housing options in various communities. � Build eligibility criteria and referral pathways that will support future coordination of resources.
  • Collect program data to evaluate client outcomes and inform future program planning.
  • Collect and maintain client data in the HIFIS computerized case management system.
  • Generate and/or maintain Excel budget sheets to track budget of financial supports given.
  • Ability to generate and maintain information for required reporting � monthly and bi- monthly reports.
  • Ability to use, and/or willing to learn, social media outlets such as Facebook, Instagram for outreach and marketing of program and landlord outreach.

    Qualifications:
  • 2 year diploma in a relevant field, such as social work, community health, mental health and addictions studies or equivalent.
  • Ability to maintain a positive attitude
  • Experience working with a variety of people who may be under stress
  • Experience working with vulnerable populations
  • A good understanding of the rental housing market
  • Ability to maintain a non-judgmental and non-stigmatizing approach is required
  • Ability to problem solve with creative solutions when dealing with housing searches and community partnerships.
  • Strong written and verbal communication skills are required
  • A car is an asset
  • Valid BC 5 driver�s license (company car available upon need and booking)
  • Clean driver�s abstract
  • Clear criminal records check

    Please submit your resume and cover letter to the attention of Lynda Fletcher-Gordon.

    Job Types: Full-time, Permanent

    Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care
    Schedule:
  • 8 hour shift
  • Monday to Friday
  • No weekends

    Ability to commute/relocate:
  • Burnaby, BC: reliably commute or plan to relocate before starting work Degree (preferred)

    • What does a Case Manager do?

    The work of Case Managers cannot be under-emphasized in our society. They are usually deeply involved in dealing with their clients of all ages and interact with children, the elderly, those with disabilities, and their clients’ families. Their duties also include developing care plans, ensuring the care plans are implemented, and working with other health workers to provide appropriate care for the needs of each individual. They usually work in hospitals, schools, correctional facilities, child welfare organizations, community agencies, and social services agencies.

    Case Manager skills and qualifications

    Empathy, efficient communication, and the ability to listen attentively are some of the skills required of Case Managers. Because they work with emotionally delicate individuals, Case Managers need to have empathy and problem solving skills. Additionally, they need good interpersonal skills to connect with their patients. Other skills usually required of Case Managers are:

    • Organizational and decision-making skills
    • Leadership and teamwork skills
    • Time management skills
    • Tolerance and conflict resolution skills
    • Autonomy, mentorship, and cultural sensitivity
    • Patience and strong attention to detail
    • Computer literacy including use of record-keeping software

    Case Manager experience requirements

    Case management is a delicate task, so Case Managers are expected to have proven working experience in client management as a Nurse, Mental Health Care Worker, or another related profession. They are also generally expected to have a minimum of three years of supervised experience as a Social Worker. A Case Manager should have previous experience working in a management role, either as an intern or paid worker. Successful Case Managers generally have experience in counselling, and psychotherapy.

    Case Manager education and training requirements

    A Case Manager typically has a bachelor’s degree in psychology, human services, healthcare, social work or another related field. For a more senior or supervisory position, it may be preferable for candidates to have a relevant master’s or doctorate degree. All candidates should have a background with a reputable organization and be accredited in a field such as social work, healthcare, or criminal justice.

    Case Manager salary expectations

    According to Indeed Salaries, the average salary for a Case Manager in Canada is $47,475 per year. Salaries may depend on factors like experience, education, location, and employer.

    Job description samples for similar positions

    If a Case Manager is not the job description you are looking for, some other similar positions include:

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    Case Manager job description FAQs

    What's the difference between a Case Manager and a Social Worker?

    The main difference between a Case Manager and a Social Worker is that a Case Manager coordinates the entire treatment program for their clients. They are assigned to assist their clients in more practical terms, like connecting a client with appropriate care organizations. Alternatively, Social Workers generally help their clients navigate difficult life circumstances, and focus on improving the quality of a patient’s personal life.

    Who does a Case Manager report to?

    Case Managers should have a range of competencies. Apart from having both clinical and managerial expertise, Case Managers should have empathy. They should be able to anticipate the unexpected and be ready to provide viable solutions to problems. They should also have excellent interpersonal skills and be able to break down communication barriers between parties.

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