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Case Manager Job Description: Top Duties and Requirements

Case Managers are employed to facilitate the process of case management. Their duties include assessing a client’s physical and mental wellness, helping clients achieve autonomy, and coordinating and providing safe, timely services to the affected clients.

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Case Manager duties and responsibilities

Duties and responsibilities of a Case Manager vary across industries. On a general level, Case Managers oversee clinical and administrative operations, manage case files, and hire and train new employees. Other duties and responsibilities of Case Managers may include:

  • Conducting initial comprehensive assessments for client needs and support systems
  • Evaluating client needs in order to provide a personalized plan
  • Providing proper education on risk prevention to patients, their families and support groups
  • Ensuring clients’ compliance with medication and care plans
  • Helping clients make informed decisions by acting as advocates regarding treatment options
  • Promoting cost-effective and quality intervention programs
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What does a Case Manager do?

The work of Case Managers cannot be under-emphasized in our society. They are usually deeply involved in dealing with their clients of all ages and interact with children, the elderly, those with disabilities, and their clients’ families. Their duties also include developing care plans, ensuring the care plans are implemented, and working with other health workers to provide appropriate care for the needs of each individual. They usually work in hospitals, schools, correctional facilities, child welfare organizations, community agencies, and social services agencies.

Case Manager skills and qualifications

Empathy, efficient communication, and the ability to listen attentively are some of the skills required of Case Managers. Because they work with emotionally delicate individuals, Case Managers need to have empathy and problem solving skills. Additionally, they need good interpersonal skills to connect with their patients. Other skills usually required of Case Managers are:

  • Organizational and decision-making skills
  • Leadership and teamwork skills
  • Time management skills
  • Tolerance and conflict resolution skills
  • Autonomy, mentorship, and cultural sensitivity
  • Patience and strong attention to detail
  • Computer literacy including use of record-keeping software

Case Manager experience requirements

Case management is a delicate task, so Case Managers are expected to have proven working experience in client management as a Nurse, Mental Health Care Worker, or another related profession. They are also generally expected to have a minimum of three years of supervised experience as a Social Worker. A Case Manager should have previous experience working in a management role, either as an intern or paid worker. Successful Case Managers generally have experience in counselling, and psychotherapy.

Case Manager education and training requirements

A Case Manager typically has a bachelor’s degree in psychology, human services, healthcare, social work or another related field. For a more senior or supervisory position, it may be preferable for candidates to have a relevant master’s or doctorate degree. All candidates should have a background with a reputable organization and be accredited in a field such as social work, healthcare, or criminal justice.

Case Manager salary expectations

According to Indeed Salaries, the average salary for a Case Manager in Canada is $47,475 per year. Salaries may depend on factors like experience, education, location, and employer.

Job description samples for similar positions

If a Case Manager is not the job description you are looking for, some other similar positions include:

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Case Manager job description FAQs

What's the difference between a Case Manager and a Social Worker?

The main difference between a Case Manager and a Social Worker is that a Case Manager coordinates the entire treatment program for their clients. They are assigned to assist their clients in more practical terms, like connecting a client with appropriate care organizations. Alternatively, Social Workers generally help their clients navigate difficult life circumstances, and focus on improving the quality of a patient’s personal life.

Who does a Case Manager report to?

Case Managers should have a range of competencies. Apart from having both clinical and managerial expertise, Case Managers should have empathy. They should be able to anticipate the unexpected and be ready to provide viable solutions to problems. They should also have excellent interpersonal skills and be able to break down communication barriers between parties.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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