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IT Support Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated October 8, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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4 min read

An IT support person or information technology support person maintains computer networks and technical support for an organization. They monitor and maintain the company computer system and install and configure hardware and software systems. The IT support solves different problems when they arise and assist other employees in using different software programs.

IT Support job duties and responsibilities

An information technology support person or IT support person should expect to perform many different duties, which can include:

  • Installing and configuring computer hardware, software, systems and networks.
  • Monitoring and maintaining all computer systems and networks.
  • Providing technical support for any issues workers have with their technology.
  • Testing new technology
  • Setting up new accounts and training junior staff

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IT Support Job Description Examples:

Example 1

Our company, a logistic management, distribution and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation.

Under the direction of the IT Manager, the IT Support’s goal is to provide the company with the additional general IT support for the clients and the employees.

The main responsibilities are:

  • Customer and employee support systems
  • Ability of designing and documenting of system processes
  • Proficient knowledge of Windows-based server OS such as Microsoft Windows Server and Desktop
  • Software installations; installing/uninstalling computer peripherals, desktop roll-outs.
  • Get the migration assets prepped and ready for end users
  • Gaining an understanding of remote users IT concerns & issues
  • Providing an initial assessment to determine the root cause of IT tickets & resolving those issues
  • Creating reports on IT ticket, categorizing those issues & prioritizing solutions
  • Cataloging and Inventory of IT equipment, following up with servicing agreements with equipment owned.
  • Install & perform wire cables (C5 & C6) for internet, WIFI , computer and communication devices
  • Install and program POE Switches, Routers/ Firewall / VPN's, Modems
  • Configuring, testing, and maintaining phone equipment and services (VoIP only), email, reporting.
  • Execute any other IT and customer service related tasks as assigned by the direct Manager.

Qualifications:

  • Degree in Information Systems or related field; Asset - Computer science Degree BAC/DEC or experience
  • Essential - Clean criminal background Valid driver licence
  • Essential - Network cabling, repair, design, troubleshoot
  • Asset - Security system, Access Control, IP Camera, VOIP
  • Important - Network cabling, repair, design, troubleshoot
  • An ability to evaluate complex issues and develop actionable plans
  • A high attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Superior verbal communications skills in French & English
  • Highly organized and process oriented with an ability to excel in a fast-paced, constantly changing environment

Benefits:

  • Group insurance benefits (Healthcare & Dental Care)
  • Extended health care;
  • Disability insurance;
  • Life insurance;
  • Free parking.

Job Types: Full-time, Permanent

Benefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday



Ability to commute/relocate:
  • Montréal, QC H4S 1S8: reliably commute or plan to relocate before starting work (required)

Experience:
  • IT support: 1 year (preferred)

Licence/Certification:
  • CompTIA A+ Location: In person

Example 2

About Us:

Clark Freightways is a BC-based freight carrier, privately owned and operated since incorporation in 1957. Through the consistent practice of our founding values - Integrity, Accountability and Teamwork - we have built a solid reputation in our industry as a fair and engaging employer and for reliable service to our customers.

We are looking for an energetic and enthusiastic individual to join our team as a full-time IT Support Technician.

Reporting to the IT Manager, the successful candidate will be responsible for maintaining, administering and advancing the operations of Clark Freightways internal and external networks, server environment, workstations and digital infrastructure. IT ensures security, maintenance and developments are sufficient to service current and future business needs and to achieve best practices in the development and support of all information services and customer services including:

  • Help desk support to end users at multiple locations
  • Diagnoses and solves computer and phone issues
  • Provides hardware and software support
  • Deploys / optimizes / maintains hardware & software
  • Maintains hardware / software inventory
  • Server maintenance and support
  • Ensures security of systems are maintained

Requirements:

  • Completion of a recognized computer technician program
  • Minimum one year as an IT technician working in customer support
  • Excellent organizational, customer service and communication skills
  • Strong analytical, troubleshooting and problem solving skills
  • Ability to maintain a flexible and positive approach under pressure
  • Able to think and act strategically
  • Eager to learn and grow in technical knowledge and responsibility
  • Nice to Have: Transportation industry experience
  • Nice to have: Network and CompTIA certification
  • Nice to have: Microsoft certified professional
  • Willingness to travel within BC and work outside normal business hours

Wages and Benefits:

An attractive compensation package which includes a competitive salary commensurate with experience with group health benefits and a matching group RRSP. Please submit your resume and cover letter online or fax to [phone number]. Kindly e “IT Support 2023-9” in the subject line.

Candidates must be legally able to work in Canada and only those selected for an interview will be contacted.

No phone calls or agencies please.

Job Types: Full-time, Permanent

Benefits:
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
Schedule:
  • 8 hour shift
  • Monday to Friday



Application question(s):
  • Are you legally able to work in Canada?
  • Do you have a Network certification?
  • Do you have a CompTIA certification?
  • Are you a certified Microsoft professional?
  • What days and hours are you available to work?

Experience:
  • IT technician/support: 1 year Location: In person

Example 3

Job type

Full-time/Part Time

You have:

  • A passion for excellent customer service and for seeing others succeed
  • Strong verbal and written communication skills
  • Problem-solving, critical thinking, and analytical skills
  • Honesty & Integrity
  • Comfort in making decisions independently
  • Attention to detail while also keeping in mind the big picture
  • A drive for meeting expectations and you strive to exceed expectations
  • An ability to successfully manage and complete multiple tasks within a deadline
  • A Diploma or Degree in Computer Science / Information Systems
  • 2+ years’ experience as an IT field service technician
  • A valid BC Driver's License and access to a reliable vehicle that you can use for business


The successful candidate will be responsible for:

  • IT support relating to technical issues involving Microsoft's core business applications,
  • Supporting services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Azure, etc.
  • Implementing and supporting disaster recovery solutions.
  • Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: SaaS, Secure Cloud Networks, VPN, Terminal Services, and Citrix.
  • System documentation including system reviews and recommendations.
  • Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed upon outages.
  • Maintaining client hardware and software inventories


Additional Expectations:

  • Fast turnaround of customer requests.
  • Competency with ticketing systems and Remote Management and Monitoring software
  • Improving customer service, their perception, and satisfaction.
  • Ability to work in a team and communicate effectively via email and virtually.
  • Escalating service issues that cannot be completed within agreed service levels.
  • Entering all work as a service ticket.
  • Improving internal processes to streamline support, reduce costs, and improve overall customer service.
  • Maintaining specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Responsible for entering time and expenses as they occur.
  • Reviewing IT publications and online materials to remain up to date with current and future technologies emerging in the industry.


Knowledge/Skills/Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

  • Interpersonal skills such as:


Telephony, Communication, Active Listening and Customer-Care.

  • Diagnosis of technical issues.
  • Self-motivated multitasker
  • Adapt to rapidly changing environments
  • Technical awareness: the ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Above-average typing skills

Job Types: Full-time, Part-time, Permanent

Pay: $17.00-$22.00 per hour

Schedule:
  • 8 hour shift



Ability to commute/relocate:
  • Kelowna, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
  • What is the best Email Id and Phone number to connect with you? Please mention both
  • What is your Visa Status?

Experience:
  • IT field service technician: 1 year (required)
  • Computer hardware: 1 year (required)

Licence/Certification:
  • Driving Licence Location: In person

Example 4

The successful candidate will perform the following duties:
  • Analyze current applications for security, efficiency, efficacy; ensuring current systems are meeting the requirements of ETFO
  • Support and administer ETFO systems applications, including installation, upgrades and maintaining applications
  • Perform configurations and fine-tuning on all applications
  • Ensure all current and proposed applications meet IT infrastructure requirements
  • Diagnose and troubleshoot faults, errors and issues with existing and proposed application solutions and provide user support for all ETFO applications
  • Serving as a liaison with internal customers and ETFO vendors and suppliers
  • Create test plans and cases to identify issues with proposed technology
  • Oversee and develop the implementation, training, and communication of new technology to achieve successful implementation
  • Work with internal stakeholders and external vendors to provide application solutions and support
  • Provide and maintain an applications database, ensuring disaster recovery planning documentation is current for all ETFO applications
  • Collaborate with all tiers of support to resolve issues, engaging with external vendors if necessary
  • Create and maintain integration points with other external systems
  • Provide technical support in managing applications in the Azure cloud-hosted environment
  • Perform patching and upgrades; daily system health checks; and regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Create documentation to support applications framework and recovery system
  • Ensure all proposed applications and systems are compliant with ETFO technology infrastructure, policies and procedures, including security and risk management
  • Provide technical support for ETFO records and information management databases (including OpenText)
  • Provide on-call coverage and support as required

Knowledge, Skills and Competencies:
  • University degree or college diploma in Computer Science, Information Systems or a related field or the equivalent combination of education and experience
  • Minimum 3-5 years relevant experience with business application technical management
  • Demonstrated experience, performance and results of application systems development and implementation
  • Ability to analyze IT complications and develop and execute appropriate action plans and solutions
  • Ability to test, analyze and provide recommendations on new or updated applications required
  • Proven technical support work experience (hardware, applications support, networking, and mobile devices)
  • Proven ability to support packages, stacks, patches and component upgrades
  • Expertise knowledge and certification of Microsoft technologies – i.e., Microsoft 365, Active Directory, Azure, Microsoft Dynamics 365, SharePoint, and Exchange Online
  • In-depth knowledge of Windows Server (all versions), Linux and Ubuntu
  • Outstanding written and verbal communication skills, coupled with decision-making, problem-solving and interpersonal skills
  • Strong troubleshooting and critical thinking skills
  • Superb organizational and time management skills with the ability to multi-task, thrive in a fast-paced environment, adapt quickly to change, and develop new skills
  • Demonstrate a positive and can-do approach to work
  • This position involves the performance of duties after business hours, with paid overtime

Applications, including a cover letter and resume, must be submitted before midnight, Monday, June 17, 2024, ing posting #202324-15 in your subject line.

ETFO is an equal-opportunity employer. As such, it encourages groups who have been historically disadvantaged with respect to employment to apply for positions in the Federation. Individuals are encouraged to self-identify.

ETFO is committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants may contact the Human Resources Department at [phone number] or [website]

Job Type: Full-time

Pay: $90,925.00-$102,277.00 per year

Benefits:
  • Dental care
  • Extended health care
  • Vision care
Schedule:
  • Monday to Friday
Supplemental pay pay

Work Location: In person
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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What does an IT Support do?

IT support workers spend their day working with a company’s different computer systems, ensuring everything is running smoothly. If someone is having difficulty with their computer, the IT support worker helps fix the issue and repair the equipment if needed. Someone working in IT support should also be able to install new programs, test the program and then teach others how to use the program correctly.

IT Support skills and qualifications

A successful IT support employee will have the following skills and qualifications:

    • Expert knowledge of computer systems, networks, software and hardware
    • Ability to communicate to others about how to fix issues with their computer.
    • Knowledge of how to repair and/or replace equipment when needed
    • Ability to solve problems and think on their feet.
    • Ability to work as part of a team and collaborate on solutions

IT Support experience requirements

An IT support employee should have experience in installing, maintaining and repairing computer software or hardware. They should be able to maintain complex computer networks and fix any issues that may arise. They should have experience in assisting others with their computers and should be able to explain how to fix a problem easily. IT support must also know how to update computer systems when needed, ensuring all new components are properly installed.

IT Support education and training requirements

An IT support worker should have a university or college degree in information technology, computer science or computer systems engineering. Some businesses also require candidates to have experience in computer programming before hiring them as information technology support employees. Both Alberta and Saskatchewan require IT support workers to have an ISP (Information Systems Professional) certificate. They might require additional on-the-job training if working for a specialized software company.

IT Support salary expectations

According to Indeed Salaries, the average salary for an IT support is $55,763 per year. Salaries for IT support can depend on experience, location and company.

Job description samples for similar positions

If an IT support worker is not quite what you are looking for, check out these similar positions that can be found here:

IT Support Job Description FAQs

What qualities make a good IT Support worker?

A good IT support person is someone who knows how to install, maintain and repair computer software and hardware. They would be able to think on their feet and be able to come up with solutions to different technical problems. A good IT support person would also be able to easily explain how to use programs to others and train new staff on company computer systems.

What are the day-to-day duties of IT support?

On a day-to-day basis, an IT support person will work with different employees, helping them with problems that come up with technology. They are in charge of maintaining and repairing all technology within a company. If there is a new employee, the IT support employee will also help train them on how to use the company’s computer systems.

What should you look for in an IT Support resume?

When looking at an IT support person’s resume, you should see that they have the appropriate education and training that would qualify them for the position. You should also ensure that they have the type of experience you are looking for, preferably with similar systems to what your organization already uses. By looking at the type of education and experience the IT support worker has, you will be able to quickly eliminate anyone without sufficient experience.

What makes a good IT Support job description?

A good IT support worker job description would indicate the type of education and training required for the job so that potential candidates would know if they are qualified as soon as they see the description. Also, you should mention what type of software you use as this might make a difference in how comfortable they would be working for your company.

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Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

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