What does a Quality Manager do?
Quality Managers play a crucial part in making sure that a company’s products or services meet the standards expected by customers. They can also help a business improve its procedures, work more efficiently, and identify problems that need to be addressed.
Quality Managers will carry out regular inspections to determine whether product or service standards are being met. They will also hold meetings with manufacturing or service managers to gain more information about day-to-day operations.
Quality Manager skills and qualifications
A Quality Manager should be familiar with legal requirements in their industry, have excellent knowledge of business management, and experience in production management. Main skills and qualifications required by a Quality Manager are:
- Ability to gather and analyze data about the company’s products or services
- Understanding the production process or type of service provided by the company
- Knowledge of local, provincial, and federal regulations related to their industry
- Ability to prepare concise and informative reports that summarize their key findings
- Ability to communicate with other employees about quality standards and how to achieve them
- Ability to manage a busy work schedule with a variety of tasks and deadlines
Quality Manager experience requirements
A Quality Manager will typically have three to five years experience in quality control, production, or service management. They will also have experience in compiling and writing reports, and carrying out statistical analyses. A good Quality Manager will feel confident about communicating with others, including in situations where they must provide advice or guidance on how to meet quality standards.
Quality Manager education and training requirements
Quality Managers are generally expected to have a Bachelor’s degree in a subject like business management, data analysis, or science. A Master’s degree may be advantageous for senior Quality Manager positions. Those with a Master’s degree may benefit from more detailed knowledge of data analysis and product testing methods.
Quality management professionals in Canada can obtain a professional certification with the American Society for Quality. Colleges and technical institutes, like the British Columbia Institute of Technology or Northern Alberta Institute of Technology, also offer professional certification for quality assurance and control managers.
Quality Manager salary expectations
According to Indeed Salaries, the average salary for a Quality Assurance Manager in Canada is $68,872 per year. Salary can vary depending on the size of the company, experience of the manager, and location of the job.
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Quality Manager job description FAQs
What is the difference between a Quality Manager and a Quality Control Manager?
These job titles can usually be used interchangeably to describe the same role within a company. However, a Quality Control Manager may suggest that the manager is primarily responsible for carrying out specific procedures related to controlling the manufacturing process to ensure product standards.
What should you look for in an outstanding Quality Manager resume?
The ideal candidate for a Quality Manager position should be able to demonstrate they have the knowledge, experience, and qualifications necessary to carry out their responsibilities. Their resume should describe previous work experience in quality control or production management, include a reference to a relevant degree, and demonstrate their ability to communicate effectively and provide guidance to others.
Does a Quality Manager need to have a background in your industry?
This will depend on the specific legal and regulatory requirements of your company. If your business has to comply with detailed product specifications and legal requirements, a Quality Manager with extensive industry knowledge would be advantageous. However, quality assurance methods are often transferrable from one sector to another, meaning that a highly qualified candidate can bring valuable work experience from a different business environment.