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Quality Manager Job Description: Top Duties and Requirements

A Quality Manager, also known as a Quality Assurance Manager, is responsible for overseeing and monitoring the products or services a company manufactures or offers to ensure they meet high standards. Quality Managers are often expected to carry out regular inspections of production sites, conduct statistical analyses to identify problems, communicate effectively with production or service personnel to make improvements, and prepare reports for senior management.

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Quality Manager duties and responsibilities

Quality Managers have a wide range of duties, from report writing to conducting inspections. A Quality Manager is expected to measure the quality of products or services against industry-specific standards, use statistical analyses to determine how regularly these standards are met, and ensure products or services comply with relevant federal or provincial legislation. A Quality Manager may be expected to:

  • Inspect products or services to determine whether they meet quality standards
  • Write detailed reports to explain their results to production managers and corporate leadership
  • Hold meetings with production or service managers to gather detailed information about company procedures and practices
  • Review company procedures and practices to ensure they comply with local, provincial, and federal regulations
  • Attend meetings with senior management to report on and discuss quality control issues
  • Train employees to meet quality standards in all areas of the production process
  • Monitor finished products to confirm their compliance with quality standards and remove those which fail to comply
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Quality Manager Job Description Examples:

Example 1

Quality Manager Functions

  • Perform technical inspection and quality control (QC).
  • Oversee standardization and maintenance of a standard for inspection processes that meets internal, customer and regulatory requirements
  • Support allocation of competent QC resources to accommodate changes to production schedules or disruption of planned resourcing.
  • Develop training as needed to supplement skills and competencies of quality control personnel.
  • Ensure competencies are developed and managed so that single points of failure are avoided.
  • Act as liaison between QC and production or Quality Engineering of customers to settle differences and enforce required standards
  • Sign off of first article inspections (FAI) and certificates of conformance (C of C) for shipments to customers
  • Develop and update Quality Manual for Versaform Canada Corp
  • Liaise with customer quality representatives and teams to ensure Versaform is working to the correct revision of all part drawings and outside processing specs.

    Qualifications:

  • Candidate should have strong leadership skills and experience in a supervisory role. Supervision in a union and regulatory environment are assets.
  • Very strong verbal and written communication skills are essential for this position.
  • The ability to work within a team and perform effective conflict resolution are required.
  • Degree/Diploma in manufacturing, aerospace, quality or other relevant discipline or equivalent experience are required.
  • Proficiency with computer software applications, including word processing and spreadsheets is required.
  • Exceptional problem-solving skills and judgement and ability to work with teams to develop solutions is necessary.

    Job Type: Full-time

    Salary: $75,000.00-$100,000.00 per year

    Benefits:
  • Flexible schedule
  • On-site parking
  • Paid time off
    Schedule:
  • Monday to Friday
    Supplemental pay types:
  • Bonus pay

    Ability to commute/relocate:
  • Langley, BC: reliably commute or plan to relocate before starting work (required)

    Education:
  • Bachelor's Degree (preferred)

    Experience:
  • quality assurance: 5 years (preferred)

    Language:
  • English Location: One location

    • Example 2

    Norseman Structures has been in the protection and shelter business for over 100 years, starting with the fabrication of outfitter and exploration tents in the 1920s. Today we deliver a wide variety of ShelterSolutions to customers in virtually every industry, in a variety of climates, anywhere in the world.

    **
  • This position requires relocation to Saskatoon, Sk*

    Norseman Structures is looking for a    Quality Manager *to add to our team.

    The Quality Manager reports to the COO, and works closely with the Construction, Manufacturing and Safety teams based in Alberta and Saskatchewan. The Quality Manager provides front-line support to the plant facility and construction sites to ensure that all quality guidelines are being adhered to. The Quality Manager will ensure a quality management system is maintained and updated as necessary to ensure that programs are implemented and administered applicable to a fabric building systems and in compliance with corporate, customer, statutory & regulatory requirements.

    Responsibilities

  • Develop, track, analyze and communicate plant and construction quality statistics
  • Monitor the company�s compliance with applicable laws and maintain proper documentation
  • Liaise with Internal and external agencies, and ensure reporting requirements are met and documented
  • Collaborate with sales personnel and customers to ensure perceptions of the Norseman�s quality programs are favourable
  • Respond to customer for Quality related reports, plans, programs, etc.
  • Provide feedback to management relative to plant and field compliance
  • Perform final production quality audits
  • Provide Quality training to all those that will be required to track quality issues
  • Proactively and actively monitor the construction Quality program
  • Monitor and maintain all required records and documents to ensure that each phase of construction has been accomplished in accordance with the contract documents and industry standards.
  • Implement and maintain core quality programs
  • Evaluate client proposals to identify non-standard Quality requirements.
  • Prepare formal QA/QC turnover packages for clients, as required
  • Review prequalification packages for new subcontractors
  • Evaluate awarded orders to develop a vendor document listing
  • Support internal and external audits for compliance to A660, AWS and CWB
  • Support maintenance of documentation regarding the ShelterSolution Process for revision control and regular updating
  • Conduct quality audits for critical vendors

    Qualifications

  • 5+ years quality standards management experience
  • Lead Auditor certificate and experience conducting internal quality audits
  • Experience in quality related activities, with preference to ISO 9001
  • Experience in training and giving instruction to others
  • Proficiency in MS Office
  • Flexible and adaptive to change
  • Ability to identify and resolve discrepancies

    If you are a collaborative individual who is looking for a new opportunity, please visit our website at [website] to learn more!

    Only those selected for an interview will be contacted.

    Job Types: Full-time, Permanent

    Benefits:
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Vision care
    Schedule:
  • 8 hour shift
  • Monday to Location: One location

    • Example 3

    Responsibilities:

  • The candidate will be responsible for establishing, maintaining and improving Quality systems which meet or exceed all customer requirements.
  • Will be responsible for the implementation of a plant wide 5S Visual Management System.
  • The candidate will be responsible for Internal scrap reduction, systems verifications via audits and to schedule, monitor, follow-up on internal audits.
  • Should be able to manage problem solving for resolving customer, supplier, production issues.

    Qualifications:

  • University Degree/Diploma with a Quality discipline Work Experience requirements

    Skills & Experience:

  • The candidate should hold minimum of 5 years of Quality Assurance experience in various areas along with minimum of five (5) years� experience with TS/ISO Quality Systems Knowledge & Skills.
  • The candidate should be a proficient user in Microsoft Office Word, Excel, Power Point and Outlook Competencies.
  • Should have strong interpersonal skills with the ability to interact with employees at all levels of the organization, as well as externally with customers.

    Job Type: Full-time

    Pay: $100,000.00 per year

    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

    Ability to commute/relocate:
  • Cambridge, ON: reliably commute or plan to relocate before starting work (required)

    Application question(s):
  • Please confirm your email address?

    Experience:
  • quality assurance: 3 years (required)

    Speak with the [phone number]

    • Example 4

    JOB Description
    Quality Assurance Manager

    Purpose:
    The Quality Assurance Manager is self-motivated, and results driven individual who is organized, analytical with exceptional communication and team fostering skills with an eye for detail. As a Quality Assurance Manager, you are committed to ensuring manufactured products meet set standards of quality, reliability, and performance. As the Quality Assurance Manager, you are responsible to implement internal/external quality requirements to ensure company products meet customer expectations.
    Critical Success Factors:
  • Exceptional eye for detail.
  • Knowledge of computer software programs, tools and machines used in the trade.
  • Trained in ISO 9001-2015 and N299 requirements and standards.
  • Willingness to participate and support other aspects of the organization.

    Overall expectations:
  • Assessment of company production processes to develop quality policies, procedures, and specifications.
  • Evaluation of client requirements to ensure their needs are met by service standards.
  • Communicate effectively with all team members and management.
  • Specify quality requirement for raw materials obtained from vendors and suppliers.
  • Train quality assurance personnel.
  • Establish procedures and processes for sampling, recording, and reporting of quality data.
  • Analysis and inspection of raw materials and final products to ensure compliance with set service standards.
  • Experience with machining techniques using machinery including but not limited to lathes, vertical lathes, vertical mills, horizontal boring mills, slotter, key setter, hydraulic presses, overhead cranes, saws, and drill presses etc.
  • Read and interpret blueprints, sketches, drawings, manual specifications, or sample parts to determine dimensions surface finishes and tolerances of finished work pieces.
  • Accurately verify dimensions of machined parts for accuracy and conformance to specifications using precision measuring instruments including but not limited to micrometers, verniers, height gauges, depth micrometer, thread gauges and other specialized instruments.
  • Experience with maintenance and set up of profiler tooling.
  • Create, complete and review QC documentation for all jobs as required by ISO 9001:2015, N299 & customer specifications.
  • Adhere to company standards and production policies to meet company objectives.
  • Further enhance company culture.
  • Assist with inspections as required
  • Quality Assurance based project management

    Qualifications:
  • Minimum 5 years machining experience.
  • Minimum 5 years quality assurance experience.
  • Be familiar with requirements for health and safety programs.
  • Have working knowledge of computer programs.
  • Working knowledge of ISO 9001-2015, N299 requirements and standards.
  • Excellent communication and organization skills.
  • Able to excel in high pressure situations.
  • Proficient in reading and writing English.

    Reporting Relationships:

    The position Quality Control Manager reports directly to the Operations Manager.

    Job Type: Full-time

    Salary: $60,000.00-$90,000.00 per year

    Benefits:
  • Company pension
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care
    Schedule:
  • Monday to Friday

    Ability to commute/relocate:
  • St. Catharines, ON: reliably commute or plan to relocate before starting work (required)

    Education:
  • Bachelor's Degree assurance: 5 years (preferred)

    • Example 5

    Job Title:Quality Manager | Reports To: COO Canbrands

    Company Profile:
    Canbrands Specialty Foods Inc. is a leading Gluten-Free manufacturing company located in Ontario, distributing goods across Canada and the United States.

    Role Definition:
    The Quality Manager will be responsible for leading the function through maintenance of the Food Safety and Quality Management system, maintaining Organic and Gluten Free Certifications, keeping up to date with changes to regulations and training staff.

    Responsibilities:
  • Introduce, develop, maintain, and update the QA procedures, manuals, training and programs. (HACCP, BRC, GFCP, GMP, 3rd Party Audits)
  • 100% ownership and responsibility for all 3rd party audits including Organic and BRC
  • Initiate any project related quality assurance and food safety and participate in personnel training
  • Work closely with the VP on the implementation of new projects
  • Liaise with government and regulatory agencies CFIA and FDA
  • Monitor sanitation and GMP procedures for the plant
  • Conduct GMP and sanitation audits of operations and warehouse areas
  • Ensure allergens are being managed appropriately
  • Monitor and maintain the �Hold�, �Rework�, and �Return� programs
  • Communicate and coordinate effectively with other company departments, (R&D, Procurement, Purchasing, Accounting), on quality and process related programs and issues

  • Establish finished goods quality standards and work with manufacturing to ensure such standards are met
  • Analyze product quality and other related data and develop projects for quality improvement with processes, manufacturing, and R&D
  • Coordinate quality improvement projects with all departmental teams
  • Maintain measurable improvement for quality assurance across the company

    Qualifications:
  • Bachelor�s Degree in Food Science or related field.
  • Minimum 5 years of direct work experience with QA systems, regulations, guidelines, and associated standards
  • Experience with BRC, Food Safety Issue 8
  • Knowledge in the development and implementation of HACCP, BRC, GMP, 3rd Party Audits

  • Experience with Government Regulatory requirements for food plants
  • Strong understand for food safety, Strong verbal and written communication skills
  • Minimum five years� experience in QA/QC in food processing / manufacturing environment, management experience an asset
  • Experience with relevant systems, including MS Office Suite

    Canbrands Specialty Foods Inc. is an equal opportunity employer offering competitive compensation and a dynamic work environment. Canbrands welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We sincerely thank all candidates who have applied, however, only those selected for an interview will be contacted.

    Job Types: Full-time, Permanent

    Salary: $70,000.00-$80,000.00 per year

    Benefits:
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care
    Flexible language requirement:
  • French not required
    Schedule:
  • 8 hour shift
  • Day shift

    Education:
  • Bachelor's Degree (preferred)

    Experience:
  • Quality management: 5 years 3 years (preferred)

    • Example 6

    At Tradition, we produce bakery and snack products for the world�s premier Food Companies and Brands. Located in Scarborough, Ontario, we have over 40 years of experience in baking croissants, muffins, bars, and pastries. Our success comes from our diverse and talented team of over 400 people. As we continue to grow, Tradition is excited to welcome new team members that share our passion for success and a love of baked goods.

    How you will contribute

    You ensure the facility (plant, grounds, and equipment) are in compliance with internal/external regulations and legislative requirements for food safety.
    As the Food Safety & Quality Manager you will:
  • Provide hands-on departmental leadership and establish overall vision and direction for the Quality & Sanitation Department.
  • Directly supervise employees; build High-Performance Teams, manage individual performance plans, organize and execute work and lead teams to produce results;
  • Update sanitation program (policies, SSOP, MSS including PIC/PEC, etc) and ensure validations are completed as per schedule.
  • Cost leadership: contracts, budget, and productivity targets
  • Collaborate with management and other Department heads for effective cleanings (routine verification and validations, etc.)
  • Implement a training program as part of building a stronger department
  • Execute significant improvements in maintaining assets and change-over time reductions and cleaning results while delivering on safety, morale, cost, skill capability, etc.
  • Direct activities of salary/hourly (company and agency) staff.
  • In conjunction with the Food Safety Team, conduct periodic HACCP reviews.

    What will make you successful
  • BS/MS degree in Food Science Technology / Microbiology
  • Minimum 10 years� total experience in the Dry Food / Bakery Fresh or Frozen Manufacturing (in progressive roles within food safety, regulatory, quality and sanitation) while building on education, training (GMP, Cleaning Chemicals, Pest Control, PCQI, etc.)
  • Minimum 3-5 years� of experience as a Manager of Food Safety team.
  • Tier 1 Food Manufacturing Experience is considered an asset (Nestle, Kraft, General Mills, Kellogg, etc.)
  • Preference will be given to those that have experience coaching / disciplining employees
  • The following will be considered an asset: lab experience, HACCP, Zoning, Internal Audits, Auditor, SQF Practitioner, GFSI.
  • Must be a self-starter, with a strong bias for action and follow through with the ability to flex to occasionally work afternoon/nights to provide support to Operations.
  • Must be able to complete scheduling and may be required to directly manage shifts if needed.
  • Confidence to challenge contractors, suppliers, etc. to provide exceptional delivery and low cost.
  • Must be able to respond to emergency calls 24/7.
  • Entrepreneurial mindset and responsible to achieve Department and site KPIs.
  • Proficient in software: MS Office, GMAIL, ADP, etc.
  • Represent the company�s best interests with customers and Food Industry / Technical Regulatory (SQF) and Compliance Representatives (FDA, CFIA).
  • Must have a sense of urgency for uptime of assets to support Operations.
  • Excellent communication and interpersonal skills along with organizational and leadership abilities.
  • Must be experienced with reporting metrics and data trends.

    What can we offer in return?

    Tradition offers a competitive salary and comprehensive benefits including health, dental, life, and disability insurance. We support your professional growth and provide opportunities for future development and progression. After two years of service, you can plan for your retirement with Tradition�s RRSP employer match. Plus, celebrate your birthday and take the day off paid along with 2 personal days each year.

    More about this role�

    Physical Demands
  • You will stand/sit for long periods of time.

    We will be considering applicants as they apply, so please don�t delay in submitting your application through Indeed.

    Internal applicants should not apply directly to this role.

    All internal applications must be submitted through your direct Supervisor/ Manager at TFF.

    Tradition is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you in an effort to ensure that you are able to fully participate in the process.

    Job Types: Full-time, hour shift

    • What does a Quality Manager do?

    Quality Managers play a crucial part in making sure that a company’s products or services meet the standards expected by customers. They can also help a business improve its procedures, work more efficiently, and identify problems that need to be addressed.

    Quality Managers will carry out regular inspections to determine whether product or service standards are being met. They will also hold meetings with manufacturing or service managers to gain more information about day-to-day operations.

    Quality Manager skills and qualifications

    A Quality Manager should be familiar with legal requirements in their industry, have excellent knowledge of business management, and experience in production management. Main skills and qualifications required by a Quality Manager are:

    • Ability to gather and analyze data about the company’s products or services
    • Understanding the production process or type of service provided by the company
    • Knowledge of local, provincial, and federal regulations related to their industry
    • Ability to prepare concise and informative reports that summarize their key findings
    • Ability to communicate with other employees about quality standards and how to achieve them
    • Ability to manage a busy work schedule with a variety of tasks and deadlines

    Quality Manager experience requirements

    A Quality Manager will typically have three to five years experience in quality control, production, or service management. They will also have experience in compiling and writing reports, and carrying out statistical analyses. A good Quality Manager will feel confident about communicating with others, including in situations where they must provide advice or guidance on how to meet quality standards.

    Quality Manager education and training requirements

    Quality Managers are generally expected to have a Bachelor’s degree in a subject like business management, data analysis, or science. A Master’s degree may be advantageous for senior Quality Manager positions. Those with a Master’s degree may benefit from more detailed knowledge of data analysis and product testing methods.

    Quality management professionals in Canada can obtain a professional certification with the American Society for Quality. Colleges and technical institutes, like the British Columbia Institute of Technology or Northern Alberta Institute of Technology, also offer professional certification for quality assurance and control managers.

    Quality Manager salary expectations

    According to Indeed Salaries, the average salary for a Quality Assurance Manager in Canada is $68,872 per year. Salary can vary depending on the size of the company, experience of the manager, and location of the job.

    Job description samples for similar positions

    If a Quality Manager job description sample isn’t what you’re looking for, related samples include:

    Quality Manager job description FAQs

    What is the difference between a Quality Manager and a Quality Control Manager?

    These job titles can usually be used interchangeably to describe the same role within a company. However, a Quality Control Manager may suggest that the manager is primarily responsible for carrying out specific procedures related to controlling the manufacturing process to ensure product standards.

    What should you look for in an outstanding Quality Manager resume?

    The ideal candidate for a Quality Manager position should be able to demonstrate they have the knowledge, experience, and qualifications necessary to carry out their responsibilities. Their resume should describe previous work experience in quality control or production management, include a reference to a relevant degree, and demonstrate their ability to communicate effectively and provide guidance to others.

    Does a Quality Manager need to have a background in your industry?

    This will depend on the specific legal and regulatory requirements of your company. If your business has to comply with detailed product specifications and legal requirements, a Quality Manager with extensive industry knowledge would be advantageous. However, quality assurance methods are often transferrable from one sector to another, meaning that a highly qualified candidate can bring valuable work experience from a different business environment.

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