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Dental Office Manager Job Description: Top Duties and Requirements

A Dental Office Manager, or an Office Manager, keeps a dental office or clinic running smoothly by completing a variety of administrative tasks. Their duties include creating work schedules for Dental Assistants and other employees, hiring and training administrative staff, and establishing office protocols and procedures.

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What does a Dental Office Manager do?

Dental Office Managers supervise employees and help resolve complaints and conflicts. They submit patient claims to insurance companies and send payments for liability insurance, utilities, and other expenses. These professionals manage the inventory of dental office supplies, and order replacements when needed. Dental Office Managers negotiate with vendors and subcontractors for lower prices and make sure staff members keep treatment areas and waiting rooms clean and presentable.

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Dental Office Manager Job Description Examples:

Dental Office Manager duties and responsibilities

Dental Office Managers enforce company policies and make sure that employees comply with applicable laws and regulations. They also implement cost-cutting measures to work within budgets. Dental Office Managers ensure the office has energy-efficient appliances or LED lights, and they prevent unexpected expenses by scheduling regular building and equipment maintenance and repairs. They also change schedules to handle unexpected events such as employee absences or dental emergencies, and distribute payroll checks to employees. Other duties and responsibilities a candidate must excel at include:

  • Maintaining the facility’s records and keeping them organized
  • Developing and maintaining close relationships with team members and customers
  • Resolving complaints and conflicts between customers and employees
  • Planning office celebrations, awards ceremonies, and other events
  • Authorizing overtime and other expenses
  • Participating in performance evaluations for employees
  • Using software to keep detailed records
  • Creating reports for owners and executives

Dental Office Manager skills and qualifications

Successful Dental Office Managers are friendly, polite, and professional. They can work with a variety of people. They’re good at resolving conflicts, and they can help ensure everyone at the office gets along well. Top prerequisite skills and qualifications for Dental Office Managers include:

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Great organizational and time management skills
  • Familiarity with dental procedures, their benefits and risks
  • Ability to explain complex concepts to patients and employees
  • Ability to promote the business using social media
  • Understanding of basic math, accounting, and budgeting
  • Familiarity with computers, copy machines, fax machines, and other office equipment

Dental Office Manager experience requirements

Candidates generally should have at least two years of office management experience, although people who have worked in the industry for longer may be preferred. Depending on the size of the office and the volume of clients, it may be beneficial to hire a Dental Office Manager with more than five years of experience.

Dental Office Manager education and training requirements

Those who are considered for the role of Dental Office Manager should have a high school diploma or a GED at the minimum. Candidates with an associate or a bachelor’s degree in business, business administration, office administration, healthcare administration, or a related field are preferred. Those who have earned the National Dental Assisting Examining Board (NDAEB) certificate are sure to be knowledgeable enough for the role.

Dental Office Manager salary expectations

According to Indeed Salaries, the average pay for a Dental Office Manager is $23.08 per hour. Rates for individuals vary depending on locations, experience and education levels, and employers.

Job description samples for similar positions

If a Dental Office Manager isn’t exactly what your business is searching for, here are some similar job description samples that could suit your needs:

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Dental Office Manager job description FAQs

Who does a Dental Office Manager report to?

An appealing Dental Office Manager job description provides a brief overview of the dental office and its company culture and values. It also gives detailed information regarding job requirements, the hours, the location of the position, and the names of the Dentists the new Dental Office manager will be working with. Dental Office Manager job descriptions should mention any benefits that come with the position, like a generous employee discount for dental work, as well.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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