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Dental Office Manager Job Description: Top Duties and Requirements

A Dental Office Manager, or an Office Manager, keeps a dental office or clinic running smoothly by completing a variety of administrative tasks. Their duties include creating work schedules for Dental Assistants and other employees, hiring and training administrative staff, and establishing office protocols and procedures.

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What does a Dental Office Manager do?

Dental Office Managers supervise employees and help resolve complaints and conflicts. They submit patient claims to insurance companies and send payments for liability insurance, utilities, and other expenses. These professionals manage the inventory of dental office supplies, and order replacements when needed. Dental Office Managers negotiate with vendors and subcontractors for lower prices and make sure staff members keep treatment areas and waiting rooms clean and presentable.

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Dental Office Manager Job Description Examples:

Example 1

Long standing general practice is looking for a dental administrator/office manager. This individual should be self motivated, and already be trained in all dental administration positions. You must have experience in managing a team! We use ClearDent software. Multiple dentists and hygienists.

You would be in charge of:

  • managing clinical and administrative team
  • dental administrative duties
  • accounts receivable
  • scheduling patients/billings etc.
  • managing team holidays
  • hiring/firing team members
  • daily glitches
  • patient complaints

    We are looking for the perfect candidate as you would need the experience to manage multiple team members effectively, encourage others, be dependable and knowledgeable. Easy to get along with and approachable.

    Please email your resume for review.

    Job Type: Full-time

    Salary: $25.00-$35.00 per hour

    Benefits:
  • Extended health care
  • On-site parking
  • Vision care
    Flexible Language Requirement:
  • French not required
    Schedule:
  • Monday to Friday
  • Weekends as needed
    Supplemental pay types:
  • Overtime pay



    Ability to commute/relocate:
  • Edmonton, AB T5E 6C2: reliably commute or plan to relocate before starting work (required)

    Experience:
  • Dental office management: 1 year (required)
  • Dental receptionist: 2 years (required)


    Work Location: In start date: 2023-09-10

    • Example 2

    Looking For Something New and Challenging?

    Looking for an exceptional energetic individual to join our amazing dental team as Office Manager for a busy well established NW Dental Clinic with great doctors and patients.

    If you are friendly, organized, can multitask and have great communication skills we are looking for you. We are a clinic that is focused on exceptional patient centered care using the latest technologies. We embrace the concept that we all work together and support each other like a small extended family.

    The team is young, love to have fun, and work well together.

    Previous experience with Dental Office Management is a MUST.

    Experience with Cleardent is a bonus, but willing to train with lots of potential for future advancement.

    It is a great opportunity and a career that is both rewarding and something that can grow with you into the future. If this sounds like you, please e-mail resume for consideration.

    Thanks

    Job Types: Full-time, Permanent

    Salary: $50,211.00-$91,276.00 per year

    Additional pay:
  • Bonus pay
    Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

    COVID-19 considerations:
    All COVID-19 precautions in Health Care settings are followed to ensure patient and staff safety.

    Application question(s):
  • What relevant skills you believe you can bring to the table to make you the perfect candidate for this Office Management: 1 year (required)

    • Example 3

    Dental ?Office Manager/Receptionist

    Our dental practice, located in Caledonia, is seeking an Office Manager/Dental Receptionist.The focus of our practice is to serve individuals in our community with integrity and respect through the provision of high quality, patient-centred care.

    We are looking for a dependable individual with a positive outlook and kind demeanor to join our dental team. The candidate must be self-motivated, organized and have attention to detail.

    Dental Office Manager Duties include:

    -Manage patient scheduling and the recare system

    -Treatment planning & communication with patients about their treatment, coverage and financial alternatives
    -Liaise with other dental offices regarding treatment coordination
    -Communicate with dental insurance companies
    -Maintain office documents/records, patient database and accounts receivable

    -Transcription of practitioner audio charting
    -Manage inventory
    -Oversee office equipment and software
    -Manage dental practice marketing
    -Support duties such as sterilization, office cleaning, etc.

    What YOUwill bring to our dental team:
  • A high school diploma with excellent English language skills (both oral and written).
  • Preference to applicants with dental & managerial experience. Patient relations experience a huge asset.
  • Confident with using/learning computer systems and programs. Experience with dental software an asset.
  • Work hours will F/T (Monday � Friday), approximately 35-40 hrs/week. No evenings or weekends.
  • Superior leadership skills with the ability to set and accomplish office goals, work independently as well as part of a team, excellent communication skills, honest, committed to quality patient care, and be an effective multi-tasker.

    If you�d like to be considered to join our team, please send us a cover letter and resume.

    Please apply to this job posting on [website]
    Only qualified applicants will be contacted.

    Job Type: Full-time

    Salary: $23.00-$30.00 per hour shift

    • Example 4

    About the position:
    We are currently looking to hire a Dental Office Manager and receptionist to join our busy and well-established practice. The successful candidate will have a passion for building strong patient relationships and contribu ating to the ongoing oral health of their community. As an Office Manager, you will be responsible for the schedule, treatment coordination, day-to-day office issues. As a receptionist, you will be responsible for general office duties, scheduling, and communicating directly with patients through phone, email and in-person reception. You will need to take customer service and patient confidentiality very seriously, be poised and professional, proactive, flexible, and adaptable. Our ideal candidate will be passionate about contributing to a close-knit team while delivering exceptional patient experiences.

    Responsibilities:
    - Working with and managing a team
    - Maintaining and optimizing the schedule for hygiene and doctors.
    - Checking patients in and out - collecting payment through various payment methods.
    - Communicating with insurance companies (i.e. Insurance verification, breakdowns, estimates, etc.)
    - Treatment planning and coordination
    - Preparing and finalizing financial arrangements for patients.
    - Maintaining patient relations through ongoing communication; before, during and after treatment.
    - Answering patients� questions and addressing any concerns professionally.
    - Handling a high volume of patients while ensuring daily tasks are completed.
    - Communicating openly with doctors and management regularly.
    - Other duties assigned by dentists and the Clinical Operations Manager

    What we are looking for:
    - Excellent phone manners and outstanding customer service skills.
    - Strong technical skills � Microsoft Office, Outlook, online fax, multi-line phones, etc. Knowledge of Tracker software is a MUST! Candidates without Tracker experience will not be contacted.
    - Excellent verbal and written communication skills.
    - Flexibility and adaptability while able to multitask in a fast-paced environment.
    - Great judgment skills when speaking to patients and dealing with confidential information.
    - Working with a team, as well as working independently.
    - Excellent organization and time management skills.
    - Knowledge of primary and secondary dental insurance.
    - Knowledge of dental procedures and dental terminology.
    - A positive attitude toward performance improvement and reaching office goals.
    - Someone who is easy to get along with, has a friendly attitude towards all coworkers.
    - A long-term commitment to our office!

    Work experience and wage:
    - MUST HAVE Dental Experience TO BE Considered FOR THIS Position, Please DO NOT APPLY IF YOU DO NOT!
    - Our ideal candidate will have experience working in a dental office as a Manager, receptionist, treatment coordinator, assistant, etc.
    - Formal education in dental administration or experience as a treatment coordinator is an asset.
    - Knowledge of dental insurance (ie. Breakdowns, codes, estimates, etc..)
    - Your initial wage will be determined by your education and work experience.

    Job Types: Full-time, Permanent

    Salary: $22.00-$28.00 per hour

    Benefits:
  • On-site parking
    Schedule:
  • 8 hour shift
  • Monday to Friday
  • No weekends

    COVID-19 considerations:
    Taking all Covid-19 safety precautions

    Application many years of experience do you have in the dental field?

    • Dental Office Manager duties and responsibilities

    Dental Office Managers enforce company policies and make sure that employees comply with applicable laws and regulations. They also implement cost-cutting measures to work within budgets. Dental Office Managers ensure the office has energy-efficient appliances or LED lights, and they prevent unexpected expenses by scheduling regular building and equipment maintenance and repairs. They also change schedules to handle unexpected events such as employee absences or dental emergencies, and distribute payroll checks to employees. Other duties and responsibilities a candidate must excel at include:

    • Maintaining the facility’s records and keeping them organized
    • Developing and maintaining close relationships with team members and customers
    • Resolving complaints and conflicts between customers and employees
    • Planning office celebrations, awards ceremonies, and other events
    • Authorizing overtime and other expenses
    • Participating in performance evaluations for employees
    • Using software to keep detailed records
    • Creating reports for owners and executives

    Dental Office Manager skills and qualifications

    Successful Dental Office Managers are friendly, polite, and professional. They can work with a variety of people. They’re good at resolving conflicts, and they can help ensure everyone at the office gets along well. Top prerequisite skills and qualifications for Dental Office Managers include:

    • Outstanding customer service skills
    • Excellent written and verbal communication skills
    • Great organizational and time management skills
    • Familiarity with dental procedures, their benefits and risks
    • Ability to explain complex concepts to patients and employees
    • Ability to promote the business using social media
    • Understanding of basic math, accounting, and budgeting
    • Familiarity with computers, copy machines, fax machines, and other office equipment

    Dental Office Manager experience requirements

    Candidates generally should have at least two years of office management experience, although people who have worked in the industry for longer may be preferred. Depending on the size of the office and the volume of clients, it may be beneficial to hire a Dental Office Manager with more than five years of experience.

    Dental Office Manager education and training requirements

    Those who are considered for the role of Dental Office Manager should have a high school diploma or a GED at the minimum. Candidates with an associate or a bachelor’s degree in business, business administration, office administration, healthcare administration, or a related field are preferred. Those who have earned the National Dental Assisting Examining Board (NDAEB) certificate are sure to be knowledgeable enough for the role.

    Dental Office Manager salary expectations

    According to Indeed Salaries, the average pay for a Dental Office Manager is $23.08 per hour. Rates for individuals vary depending on locations, experience and education levels, and employers.

    Job description samples for similar positions

    If a Dental Office Manager isn’t exactly what your business is searching for, here are some similar job description samples that could suit your needs:

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    Dental Office Manager job description FAQs

    Who does a Dental Office Manager report to?

    An appealing Dental Office Manager job description provides a brief overview of the dental office and its company culture and values. It also gives detailed information regarding job requirements, the hours, the location of the position, and the names of the Dentists the new Dental Office manager will be working with. Dental Office Manager job descriptions should mention any benefits that come with the position, like a generous employee discount for dental work, as well.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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