What does a Client Services Manager do?
At its core, a Client Services Manager position exists to ensure that clients are satisfied with the business they are working with. Client Services Managers do whatever it takes within the constraints of set business goals to accomplish this task, whether they have to work with the clients directly or oversee a team of representatives that work with customers. The ultimate goal is to increase sales and maximize customer satisfaction through direct interaction and the implementation of certain strategies.
Client Services Manager skills and qualifications
To get the job done right, a Client Services Manager needs to have several skills and qualifications. Some of the relevant skills for the position include:
- Written and oral communication skills
- Creative problem-solving skills
- Knowledge of CRM systems like Salesforce
- Active listening and empathy traits
- Decision-making skills
- Analytical thinking and data analysis skills
Client Services Manager experience requirements
Given that this is a management position, there are extensive experience requirements for the job. Ideally, a candidate will have three to five years of experience in a customer service role with previous experience as a manager. If a larger client base or direct people management is involved, it may make sense to increase or change requirements due to the demands of the job.
Client Services Manager education and training requirements
Client Services Managers have a lot of responsibilities and must be adept at strategizing and managing, so formal education is typically required. While most positions do not require as much as a master’s degree, a bachelor’s degree in business or a related field is generally a basic requirement.
Client Services Manager salary expectations
According to Indeed Salaries, the average salary for a Client Services Manager in Canada is $54,317 per year. This average isn’t necessarily representative of every available salary for the position, as location, company and experience can influence it quite a bit.
Job description samples for similar positions
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