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Client Services Manager Job Description: Top Duties and Requirements

A Client Services Manager, or a Customer Service Manager, oversees a team of people who serve clients to ensure client satisfaction is achieved in accordance with business goals. Their duties include working directly with clients, overseeing a team of Client Service Representatives, and crafting client services strategies.

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Client Services Manager duties and responsibilities

For Client Services Managers to accomplish their job effectively, they need to fulfill quite a few job requirements. Some important duties and responsibilities of the position include:

  • Interacting and building relationships with clients to ensure their satisfaction
  • Managing a team of Client Services Representatives
  • Creating client service strategies and overseeing their implementation
  • Maintaining accurate client records
  • Drafting accurate reports for management about whether business goals are being met
  • Making recommendations for improvement based on performance metrics
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Client Services Manager Job Description Examples:

What does a Client Services Manager do?

At its core, a Client Services Manager position exists to ensure that clients are satisfied with the business they are working with. Client Services Managers do whatever it takes within the constraints of set business goals to accomplish this task, whether they have to work with the clients directly or oversee a team of representatives that work with customers. The ultimate goal is to increase sales and maximize customer satisfaction through direct interaction and the implementation of certain strategies.

Client Services Manager skills and qualifications

To get the job done right, a Client Services Manager needs to have several skills and qualifications. Some of the relevant skills for the position include:

  • Written and oral communication skills
  • Creative problem-solving skills
  • Knowledge of CRM systems like Salesforce
  • Active listening and empathy traits
  • Decision-making skills
  • Analytical thinking and data analysis skills

Client Services Manager experience requirements

Given that this is a management position, there are extensive experience requirements for the job. Ideally, a candidate will have three to five years of experience in a customer service role with previous experience as a manager. If a larger client base or direct people management is involved, it may make sense to increase or change requirements due to the demands of the job.

Client Services Manager education and training requirements

Client Services Managers have a lot of responsibilities and must be adept at strategizing and managing, so formal education is typically required. While most positions do not require as much as a master’s degree, a bachelor’s degree in business or a related field is generally a basic requirement.

Client Services Manager salary expectations

According to Indeed Salaries, the average salary for a Client Services Manager in Canada is $54,317 per year. This average isn’t necessarily representative of every available salary for the position, as location, company and experience can influence it quite a bit.

Job description samples for similar positions

If a Client Services Manager isn’t quite the position you’re looking for, some similar job description samples include:

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Client Services Manager job description FAQs

What qualities should you look for in a Client Services Manager?

Industry knowledge is beneficial to any kind of client services position, but may not always be a necessity at the beginning. The details about what a company offers to clients are much easier to teach than client service skills. Candidates should bring customer service skills of their own to the position. They should be polite, friendly, communicative, and persuasive. They should also have excellent presentation and communication skills to effectively deliver information to upper management and stakeholders in the company.

Who reports to a Client Services Manager?

A Client Services Manager reports to upper-level management of a company, such as executives or potentially the CEO. Creating reports for upper management is an essential part of a Client Services Manager’s job. They need to create detailed metrics of customer service efforts, presentations, and pitching strategies for improvement for members of upper management. To that end, Client Services Managers may also report to relevant stakeholders in the company.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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