Guest Experience Call Cener Representative (Full Time & Part Time) - This position requires working in person at the resort, and some remote working

Summary OF Responsibilities:

Reporting to the Guest Experience Call Centre Supervisors, the Guest Experience Call Centre Representative is responsible for performing the day-to-day tasks required in the operation of the Guest Experience department.
You will serve as the first point of contact for our guests, ensuring the highest level of guest satisfaction:

Answering general inquiries about the products and services available

Process sales of season passes, tickets, rental equipment, ski, and snowboard lessons & camps

Assist in replying to guest emails and guest inquiries via our online Live Chat

THIS Position IS RIGHT FOR YOU IF

You genuinely enjoy helping guests with purchases and providing information

You are comfortable and effective at communicating with guests over the phone/online

You don�t like to be idle and thrive in busy environments

You enjoy the challenge of providing exceptional service and resolutions in a time-efficient and smooth process

You can work 2 on-hill shifts per week, as well as have an appropriate 'work from home' environment

You have high attention to detail and strong admin skills

You can seamlessly complete tasks while dealing with challenging conversations.

You have dreamed of working in a winter wonderland (with cozy warm workstations supplied)

You love working in a family-oriented team, where your colleagues become your friends

You love to ski or snowboard, or want to learn!

You want to ski, snowboard, snowshoe, toboggan, or tube for FREE all season long

You would make the most of the numerous great staff perks supplied

You want to share the stoke with our guests and keep the energy high

WHAT WE Require FROM YOU

Previous experience in guest service or sales positions (phone-based customer service experience preferred)

A positive attitude

Excellent listening and communication skills

Friendly, empathetic, and professional phone etiquette

Good perception and judgment for quickly resolving guest problems

Good computing skills and the capacity to learn new operating systems

Knowledge of Siriusware Point of Sale (POS) is considered an asset

The ability to use your initiative to get things done proactively

A supportive team member with respect for your Supervisors

The ability to work well under pressure and in busy environments

The ability to learn and take on new tasks quickly

To ask for help when you need it, own your mistakes, and always be open to corrections

A dedicated and quiet 'work from home' space, with your own PC/laptop and a reliable internet connection

Flexibility in your schedule during high volume periods of the winter season, and a commitment to your agreed availability

TERMS OF Employment

Seasonal position - November 2023 to April 2024

Full-time staff must work a minimum of 2 days per week on-hill, with the option to work the remaining 3 days from home. This hybrid role will commence only once training is complete

Opportunities for continued work throughout the Summer may be available

Must hold a valid work VISA, Permanent Residency, or Canadian Citizenship

Must be available to work weekends, holidays, and some evening shifts

Must be available to attend all on-hill training dates (mid-November & early December)

Job Types: Full-time, Part-time, Temporary
Part-time hours: 20 per week

Schedule:

8 hour shift

Day shift

Holidays

Night shift

Weekends as needed



Ability to commute/relocate:

North Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

This position requires 2 days of on hill work at Mt Seymour Resorts, it is a hybrid role not fully work from home.

Education:

Secondary School (preferred)

Experience:

customer service: 1 year (preferred)


Work Location: Hybrid remote in North Vancouver, start date: 2021-12-10

Corporate Objective

Prudent Benefits Administration Services Inc. (�PBAS�) is an independent third-party administrator to pension and benefit plans, specializing in multi-employer trusts, with 150+ employees in seven offices across Canada serving over one million plan members and beneficiaries. PBAS provides a competitive compensation and benefits package, a flexible, team-oriented environment, and is committed to fostering a diverse, equitable, and inclusive workplace.

Job Requirements

Customer service background (preferably call centre experience) with outgoing positive attitude.

Excellent communication skills (written and verbal).

Basic working knowledge of Microsoft Word and Excel.

Excellent organizational and time management skills, with the ability to prioritize.

High initiative with ability to work both in a team and independently with minimum supervision.

Strong attention to detail and accuracy.

Willingness to work overtime as required.

Willingness to be involved with continuing education as required.

Fluency in French would be an asset.

Experience in pension or benefit administration would be an asset.

Job Duties

Communication, written and verbal with administrators, plan members/beneficiaries, etc.

Answering member calls with regard to standard questions, assist members with completion of forms. Answer questions regarding annual mailings to active/deferred and retired members. Provide status updates on documentation and payment information to members. Initiate plan member requests (complete call logs) for retirement, termination and death.

Record keeping/file maintenance; update addresses, phone numbers, email addresses, etc. in the database for incoming requests. Assist with mailing of documents as required.

Prepare reports and attend meetings as required.

Other administrative duties as required.

PBAS welcomes applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Benefits:

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Vision care
Flexible Language Requirement:

French not required
Schedule:

Day shift

Monday to Friday

Overtime

Ability to commute/relocate:

Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 2 years Location: One location

We currently have two (2) positions available for a Seasonal Call Centre Operators to join our AccuSource Team (a division of Mainroad) in the Fall! Call Centre Operators are the pulse of Mainroad. They are the first point of contact for our clients and general the public.

About AccuSource

AccuSource Communications LP is a 24-hour communications centre which takes calls and responds to the public on changing highway/road conditions, hazards, and incidents. Our fast-paced call centre requires quick response times, accuracy in data entry, urgency to assist and patience to help the general public in stressful situations.

Located in Port Kells, Langley, this position is a seasonal part-time (starting approximately September to approximately March 31st, 2023). Contract employees who complete the contract will be entitled to a bonus.

The successful candidate shall have the following qualifications:

Minimum two (2) years of customer service experience

Able and flexible to work scheduled shift pattern, including days, afternoons, and graveyards

Minimum Grade 12 education

Able to work alone with minimal to no supervision

Able to work exceptionally well in a team environment

Able to multitask while working in high pressure situations

Accuracy and attention to detail

Strong verbal and written communication skills

Knowledge of computers, data entry, Excel, Word, and strong typing abilities

Knowledge of social media platforms including, Facebook & Twitter

Knowledgeable in the geographic layout of the lower mainland considered a strong asset

Job duties include, but are not limited to, the following:

Answers inquiries from the general public regarding road and traffic conditions in a professional, courteous, and knowledgeable manner

Logs all incidents promptly, clearly and accurately so that any entry can be used in minor or major investigations

Keeps a log of all calls

Identifies operational problems and promptly notifies the road crew

This is a part-time position that must be available for morning, afternoon and nightshifts of 8 hours.

To learn more about our dynamic company, please visit our website at [website]

Job Types: Part-time, Seasonal

Salary: $18.44 per hour

Schedule:

8 hour shift

Day shift

Monday to Friday
Supplemental pay pay

Work Location: One location

We are seeking candidates to join our ever growing and dynamic team!

As a Message Center Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal.

BearCom Canada is currently seeking a part time Customer Service Representative to join the Woodstock Message Centre team.

This is an entry level opportunity with PAID Training. If you are looking to gain some experience and join a dynamic team of dispatch professionals - apply today.

Ask yourself:

Do you love Customer Service? Are you comfortable using a computer? Do you have good telephone and email etiquette? Are you available to work evenings, weekends and holidays? Do you want to join a company with great benefits, retirement incentives, a safe and inclusive work environment, AND quite possibly the greatest people you'll ever meet?

If you answered yes, send us your resume today! Email submissions only please!

Curious to learn more? You can also apply online at [website] / Careers

Responsibilities

� Responsible for answering and responding to incoming customer calls/inquiries.

� Accurately gather data in an efficient and error free manner.

� Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold.

� Performs other general office duties as required, which could include, order entry, or quality control checking.

� May be asked to participate in special projects related to client requests.

Qualifications

� Must be PC literate and familiar with the Internet.

� Able to interpret policies and procedures.

� Must have good aptitude in solving customer service issues.

� Must exercise professional telephone etiquette and e-mail correspondence skills.

� Able to work as a team player and build rapport with the Support Service Callers and Clients.

� Must be able to multi-task.

� Must have enthusiasm for customer service and understand the requirements of genuine customer commitment.

� Must possess operational knowledge of major office equipment.

� Must be available for all different shifts as the call center is open 24 hours a day, 7 days a week, and 365 days a year.

� Background checks are part of the hiring process, which may also include a Criminal Background Check.

BearCom offers competitive compensation to all its employees as well as comprehensive benefits which include: Medical, Dental, Vision, RRSP UPON HIRE, and much more.

BearCom offers competitive compensation. BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.

Please include your personal email address when applying.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

Pay: From $17.00 per hour

Additional pay:

Overtime pay
Benefits:

Casual dress

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Vision care

Wellness program
Schedule:

8 hour shift

Day shift

Evening shift

Night availability

Come join BC�s fastest growing grocery retailer in an exciting and challenging Customer Service role!

Save-On-Foods is one of Western Canada's largest employers. Our legacy of outstanding value and customer service dates back more than 100 years largely due to our commitment to going the extra mile!

We are driven to meet the specific needs of each community we serve and have grown to become Western Canada�s premier grocer with five banners and more than 180 locations from British Columbia to Manitoba and the Yukon.

We currently have full-time and part-time opportunities for a Customer Service (Call Center) Representativeto join our team in Langley, BC.

Reporting to the Customer Service Supervisor, you will be responsible for answering incoming customer phone and e-mail inquiries and will work closely with internal stakeholders to provide our customers with timely and accurate responses. This role requires exceptional communication, organizational, and troubleshooting skills. No sales required!

The call center operates 7 days a week. Shifts are scheduled two weeks in advance. All successful candidates must be available to work various shifts including evenings, weekends, and statutory holidays, based on business requirements

Our full-time position requires 5 shifts (8 hours each) and our part-time position requires 3 shifts (8 hours each) between the operating hours of:

Monday to Thursday from 6:00 am to 8:00 pm

Friday to Sunday from 6:00 am to 6:00 pm

You will be responsible for:

Resolving and tending to customer comments, questions, concerns and requests by telephone, email and postal mail.

Documenting and tracking compliments, complaints, requests for assistance, product and service inquiries.

Teaching customers how to use our websites.

Working closely with our Ecommerce Team Leads and Personal Delivery Assistants to resolve customers concerns regarding online shopping orders.

Applying credits to accounts for missing/returned products and resolving billing issues.

Providing support for the Bulk Gift Card program and reception coverage.

You have:

A minimum of 1-2 years of experience in a customer service role.

Proficiency with Microsoft Outlook, Excel and Word.

The ability to type a minimum of 50 WPM min.

Availability to work 40 hours a week, including one weekend day per week.

You are:

Great at problem solving and looking for creative solutions.

Outgoing and love to interact with customers over the phone.

A great multitasker who thrives in a fast-paced environment.

A sound analytical, critical thinking with strong problem-solving abilities.

Excellent in both verbal and written communication.

Able to adapt and learn new skills within an always changing and faced paced environment.

What we offer

In addition to a competitive salary and benefits, we offer free access to our onsite gym, free parking,team member offers, and opportunities for development and career progression.

Save-On-Foods is an inclusive team-oriented environment where we recognize achievements and celebrate them.

IND1

Job Types: Full-time, Part-time, Permanent, Fixed term contract

Schedule:

8 hour Center: 1 year (required)

What you�ll be doing

Speaking to customers in a high volume, fast paced environment

Holding meaningful conversations to understand their needs and offer the right products/services to meet them

Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support

Spending time with your leader engaging in career coaching and learning activities to accelerate your growth

What you�ll need

Passion and curiosity to help customers meet their needs and solve their concerns

Capability to critically think on your feet, multi-task and thrive in a fast-paced environment

Positive, enthusiastic attitude with strong people skills

Excellent Communication skills;

Contact:

START ASAP CALL +1 647 857 6920

Z A D E K @ D L I G H T I N C . C A

Job Types: Full-time, Part-time

Salary: $15.00-$19.50 per hour

Benefits:

On-site parking

Store discount
Schedule:

Day shift

Holidays

Monday to Friday

Night shift

Weekend availability

Education:

Secondary School (preferred)

Experience:

Customer Support & Client Services Occupations: 1 year (preferred)

Customer service: 1 year start date: 2022-05-09

It's All Good At Applewood! Our Business Development Center (aka. Call Center) is looking for an outgoing, customer service-oriented BDC Representative to work out of our Nissan Langley location. We are happy to announce that our BDC Reps are currently transitioning to a hybrid work environment.

The Position

You're naturally friendly and just want to help people. Someone drop a $5.00 bill on the street? You instinctively grab it and hand it back to the owner. A customer looking lost on our lot? You quickly go up to them and ask them how you can help. Our BDC Reps help coordinate appointments for our Service customers, but they are gearing up to do so much [website], Business [website] other words, help drive business to our stores! You'll do all of this over the phone, so you have to have a friendly voice.

What You'll Bring

At Applewood, our core values include:

1. All Applewood Team Members provide exceptional service to their clients and each other, like they would to their favourite Rockstar, Celebrity, or Hero.

2. Applewood Team Members are problem solvers who will work hard to find a way to say �YES�.

3. Applewood Team Members come to work to work. We expect our team members to work smart and hard towards their goals and the dealership goals.

Why Applewood Auto Group

Our Team Beats with One Heart, need we say more? We offer a fun environment with an ever-growing company.

How to Apply:

Interested candidates should attach an updated resume along with a cover letter explaining how you fit in with our core values and this position.

We thank all of those who take the time to apply and will try to get back to everyone as much as possible. Our recruitment team is quite small, but mighty! So please be patient if you don�t hear back right away.

At Applewood, we value diversity, equity and inclusion. We welcome all applicants with diverse backgrounds and will never discriminate based on race, religion, gender, identity, age, experience and anything else you can think of. If you need any special accommodation during our recruitment process, please let us know. We are more than happy to assist.

Job Types: Full-time, Permanent

Benefits:

Company events

Dental care

Extended health care

Paid time off

Work from home
Schedule:

10 hour shift

8 hour shift

Day shift

Holidays

Night shift

Overtime

Weekend availability

Ability to commute/relocate:

Langley, BC V3A 4C9: reliably commute or plan to relocate before starting work service: 1 year (preferred)

*Commission BASED

**WORK FROM HOME

The position of client care representative is essential at Always Plumbing & Heating. It is our customer�s first experience when dealing with our company. It is an important responsibility, as this is the point at which we first begin to establish, grow and maintain our client base. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer.

Specific Job Requirements

Follow all customer call steps outlined in the procedure guide and process maps in order to book the call

Follow call-taking script on all calls

Be a team player

Maintain required call ratio

Keep call board full

Perform computer functions with skill, efficiency and accuracy

Handle unhappy customers and make general manager aware of challenges

Flexibility as we are a 24/7 service company

Achieve performance metrics set forth

Outbound calls

Ongoing training and roleplaying

Other Job Requirements

Excellent communication skills required for both the customer as well as the team.

Treat all team members with respect and kindness as if they were your customer

Perform all duties in a professional manor

Leave all personal concerns at the door be happy and proud to come to work every day.

Handle all concerns with the utmost professionalism for customers and team members.

Ensure you communicate all promotional offers to the customer on every call.

Ability to multi-task

Location

This is a work from home position and does require a phone, computer or tablet and reliable internet connection. MUST LIVE IN THE Edmonton AREA FOR IN-Person Interview AND Training

Shift/Pay

MUST be available evenings and weekends.

Pay is based on a commission rate of 10.00 per booked call and system reported hours

Educational Requirements

High school diploma

Working Relationships

Position reports to the Call Center Manager .

Courtesy and respect are expected at all times towards customers and ALL members of our team

General

Ability to perform as a team player.

Other duties as assigned by management

Job Types: Full-time, Part-time, Permanent

Salary: From $1.00 per hour

Additional pay:

Bonus pay

Commission pay
Schedule:

8 hour shift

Holidays

Night shift

Weekend availability

COVID-19 considerations:
Work from home

Application question(s):

MUST LIVE IN THE Edmonton AREA! Interviews are done in person as well as training

Education:

Secondary School (preferred)

Experience:

Call center: 2 years (required)

Service Titan: 1 year (preferred)

Customer service: 3 years (required)

Shift availability:

Night Shift (required)

Day Shift Shift (preferred)