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Sales Clerk Job Description: Top Duties and Requirements

A Sales Clerk, or a Cashier, rents, sells, or leases products and services to customers. Their duties include using cash registers and other sales equipment, suggesting products for shoppers, and reminding potential customers about the benefits of doing business with their company.

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Sales Clerk duties and responsibilities

Sales Clerks explain the benefits of the products and services sold by their company, their corresponding prices, and how to use and maintain the products. They also help conduct inventories, restock shelves when needed, and set up store displays. Duties and responsibilities in a Sales Clerk job description may include:

  • Answering questions from customers
  • Operating cash registers and other equipment
  • Packaging or bagging products for customers
  • Using software to record sales, customer contact information, shipping information, and other data
  • Calculating bill amounts and creating bills, invoices, or receipts
  • Informing customers about financing options, return policies, and other details
  • Re-shelving returned items and deciding when to discount them
  • Creating reports for supervisors
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Sales Clerk Job Description Examples:

What does a Sales Clerk do?

A good Sales Clerk helps a company keep their sales high, maintains relationships with existing customers, and attracts new ones. Sales Clerks process transactions for customers, help keep stores clean, answer customer questions, and respond to customer complaints. They can work with individuals or businesses in many different industries. Sales Clerks work in grocery stores, spas, clothing stores, auto shops, car dealerships, and many other places. They sometimes train new team members and can work full- or part-time.

Sales Clerk skills and qualifications

Successful Sales Clerks are friendly, polite, and professional. They can work with a variety of people and personality types while adapting quickly to unexpected obstacles, and they make transactions quick and easy for customers. Top skills and qualifications for Sales Clerks include:

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Good organizational skills, time management skills, and attention to detail
  • Extensive knowledge of the products or services the company sells and the industry that the company works in
  • Knowledge of laws or regulations that apply to the business
  • An understanding of basic math and how the employer calculates any charges, fees, or interest on bills

Sales Clerk experience requirements

Some positions require Sales Clerks with related experience in a similar job, but previous experience is not usually required. Many people start their careers as Sales Clerks or hold a job like this while still in school.

Sales Clerk education and training requirements

Some Sales Clerk jobs require a secondary school degree or a GED, and some an associate or a bachelor’s degree. The amount of training you should look for in a Sales Clerk depends on the industry, and people selling specialty items usually need more education. Selling products or services in certain provinces and territories requires a licence or certificate. On-the-job training is normally required as well, and Sales Clerks will need to keep their knowledge about company regulations, products, and services current.

Sales Clerk salary expectations

According to Indeed Salaries, the average salary of a Sales Clerk in Canada is $14.34 per hour. Individual salaries depend on education, previous work experience, the company, and the location.

Job description samples for similar positions

If a Sales Clerk isn’t exactly what your business is searching for, some similar job description samples include:

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Sales Clerk job description FAQs

What is a typical day like for a Sales Clerk?

Sales Clerks can work on any day of the week and can work varying shifts, depending on the hours the store they work at is open. They may be required to work nights, weekends, and holidays. Most Sales Clerks work in retail or wholesale stores where they serve people in-person, but some may work in call centres. In stores, they keep everything looking neat and welcoming when there are no customers, and they help customers quickly. Some places get a steady stream of visitors throughout the day, and others are busier at certain times.

Who does a Sales Clerk report to?

Sales Clerks report to Sales Managers, store owners, General Managers, Assistant Managers, or Shift Supervisors. They can run smaller stores without direct supervision and contact a Manager when needed. Sales Clerks do not normally supervise workers directly, but they may work with independent contractors such as cleaning or security services to keep the business running smoothly.

What makes a good Sales Clerk job description?

To create a good Sales Clerk job description, include an overview of the company and its culture, values, and history. Describe what a typical day will be like, what the Sales Clerk is responsible for selling, and whether new Sales Clerks will work over the phone, online, or at a retail store. List any benefits that come with the position, such as employee discounts or flexible hours, and the experience, skills, and training needed.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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