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How to Write an Operations Analyst Job Description Sample

An Operations Analyst, or Operations Research Analyst, is someone who works to identify and solve business objectives by overcoming operational challenges. Their primary responsibilities include reporting production and sales data, analyzing information that is critical to improving business functionality, and preparing reports for company executives.

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What does an Operations Analyst do? 

An Operations Analyst analyzes business operations and implements process improvements with cross-functional teams. Operations Analysts use technology, strong communication skills, documentation skills, and reporting to positively influence the operations of a business. Sometimes an Operations Analyst is hired to implement a specific initiative or project. They often use project management strategies such as process mapping and process improvement to accomplish their goals.

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Operations Analyst Job Description Examples:

Example 1

About the role

The Sales Operations Analyst will be responsible for measuring, leading, and guiding a sales team located within an assigned territory within the United States. This role will be located out of our corporate headquarters in Pointe-Claire. The Territory Sales Manager will have the primary mission of indirectly growing market share profitably in a manner aligned with corporate initiatives and strategic programs.

How you will make an impact

  • Ensure proper implementation of Corporate Sales Operating Procedures and Best Business Practices.
  • Review daily activity and objectives for all field personnel per assigned territory and provide guidance to the field personnel; in turn, the Sales Operations Manager will report, by way of monthly and weekly updates, to Senior Management.
  • Along with the sales and engineering team in the field, the Sales Operations Manager will assist in assessing and identifying business opportunities to increase and maximize sales and profitability.
  • Evaluate the need and coordinate the establishment of value-added programs in order to provide the best in class supply chain services to maximize Future Electronics� position within the accounts.
  • Elevate key issues to Senior Management, provide recommendations and ensure prompt resolution of issues.

    We�re looking for someone with

  • Undergraduate university degree in Commerce, Finance, Economics, or Business Administration.
  • A minimum of 4 years of business experience, preferably in the sales or marketing fields.
  • Project management and auditing experience is an asset.
  • Proven ability to drive and manage change.
  • Ability to analyze data and present findings to senior level management in a concise manner.
  • Comfortable working independently as well as in a team environment.
  • Advanced knowledge of Excel, Word, Access and PowerPoint.

    Why join us

    Our approach to employee wellness is holistic, which is why alongside competitive salaries, and excellent health and dental benefits, corporate employees have access to:

  • Wellness amenities such as an onsite gym, fitness studio, and employee lounge
  • Group RRSP plan to take care of the future you
  • Onsite medical clinic and telemedicine
  • Daily shuttle bus from two downtown locations
  • Subsidized employee caf� with delicious meals and snacks

    Future Electronics is taking a hybrid approach to work. We value collaboration and working together, which our offices facilitate, combined with working remotely.

    Future Electronics is an equal-opportunity employer.

    #YourFuture

    Job Type: Full-time

    Benefits:
  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Work from home
    Schedule:
  • Monday to Friday



    Ability to commute/relocate:
  • Pointe-Claire, QC H9R 5C7: reliably commute or plan to relocate before starting work (required)

    Education:
  • Bachelor's Degree (preferred)

    Experience:
  • Data analysis skills: 3 years (required)

    Licence/Certification:
  • work permit in Canada Location: In person

    • Example 2

    Job Description
    Overview:

    Our Global Sales and Marketing team based in Cambridge, ON is currently looking for a Sales Operations Analyst. The ideal candidate will have experience using Salesforce along with a background in technical proposals.

    Specific Responsibilities:

  • Maintain & Schedule sales process events based on the ATS systems FEOTB (Front End Of The Business) processes.
  • Receive incoming sales/operations documents (RFQ, t=0, Bid Approvals, COR Approvals) and store to electronic storage location.
  • Host meetings and create summary, or circulate email approval template to obtain internal approvals in accordance with Approvals Policy thresholds
  • Manage and maintain the electronic and paper files to support compliance of internal audit/corporate governance requirements, including archiving applications engineering es
  • Responsible for the completion of the sales process from submission of e, accurate data in Salesforce, receipt of PO and tracking the financial service recognition, and creation of services workorder (if required).
  • Track the progress of opportunities through the FEOTB processes and milestones within Salesforce, ensuring accurate data is Salesforce
  • Champion the adoption, use, continuous improvement and management of the [website] CRM including collaborating standardization across ATS Segments
  • Collaborate with IT to perform system administrative tasks (workflows, permission sets, new field creation, page layouts, etc) within the CRM (i.e. Salesforce) to support ease of user adoption and accurate reporting measurements and analysis, and to integrate new ATS business units into Salesforce
  • Prepare weekly and monthly reports out of [website] for distribution to various groups, and ad hoc reports as requested on a regular basis for the bookings, lost opportunities and the funnel
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct and Corporate Approvals Policies.
  • Adhere to all health and safety rules and procedures.
  • Create and maintain [website] Dashboards for: Global Services Funnel and Bookings; individual Business Units; Marketing and Lead Generation; COVA; Key Account Management; and others as requested.
  • Identify aging opportunities, duplicate entries, opportunities closed incorrectly to analyze the Salesforce data and ensure accuracy of data for KPI measurements within MBRs
  • Act as point of contact for all [website] related activities for GS Marketing group
  • Maintain current GS Bid Management templates within Bid Management process
  • Create and maintain high level Sales Process and Marketing Process flows
  • Act as back-up for all of the above for other ATS Segments and a coach for new team members


    Qualifications:
    Education:
    A post-secondary diploma or degree complimented by business training and/or project management experience.
    Experience:

  • Five years of work experience, preferably with direct experience in the development of business or technical proposals.
  • Must have exceptional organizational and scheduling skills.
  • In addition, must have strong working knowledge of Microsoft Office (Outlook, Word, Excel), Business practices and policies, and Customer Relationship Management (CRM) software.
  • Excellent written and oral communication skills and an ability to communicate with people at all levels with the organization are required.
  • An ability to work in a fast-paced environment and be flexible when challenges arise is also important.

    Job Types: Full-time, Location: In person

    • Example 3

    Daasity is looking for a Revenue Operations Analyst near the Toronto, ON, Canada area to help us build a foundation for excellence by reinforcing revenue strategy with metrics, infrastructure, business processes, and best practices. You will help the sales team to maximize their sales and attainment through analytics, reporting, data streams and KPIs. You will be the partner of sales managers and directors in forecasting, territory planning & management as well as their business review cadence.

    Who Should Apply?
    You will be a trusted partner of the sales management team and will make supporting recommendations on ways to improve the productivity and scale of the sales organization, therefore it is important that you are a curious, independent, rigorous, and proactive kind of a person. It is vital that you are an excellent team player, have a strong attention to details, and have strong analytical and problem-solving skills.

    What will your day-to-day look like?

  • Find, document, and implement highly creative solutions to problems using a wide range of technologies and applications
  • Understand and utilize best practices during development and release processes
  • Champion the use of technology, tools, and processes to maintain the source(s) of truth of our sales, marketing, and customer success data
  • Proactively search for areas to improve, streamline and scale using data, process and systems analyses that measurably impact company revenue
  • Collaborate with end users and stakeholders to understand the details of a business problem, it�s impact on the business and the desired outcome the team wishes to achieve
  • Perform detailed investigations to reveal potential insights into root causes, areas of most impact, priorities of focus and recommended paths forward
  • Work across a mix of proactive projects and reactive support for business stakeholders in Marketing, Sales, and Customer Experience
  • Lead development of projects, measuring the real impact of solutions and adapting as necessary to overcome unexpected roadblocks or other obstacles
  • Manage cross-functional stakeholders and lead by influence on company-wide initiatives to move the needle on revenue growth
  • Leverage a service desk ticketing queue to prioritize tasks and track deliverables

    Requirements:

  • Live near the Toronto, ON, Canada area
  • 2-4 years Hubspot or SFDC experience required
  • 1-3 years of experience in Sales Operations, Revenue Operations or Business Operations in high-growth SaaS or technology companies
  • Administration experience with best-in-class CRM and related tools in the Marketing, Sales & Customer Experience tech stack for SaaS companies (e.g., Marketo, Salesloft, Gong, Zoom, InsightSquared), with a desire to learn how to become an expert
  • Understanding of key SaaS Sales, Marketing, and CX concepts and how they work in practice (e.g., solution selling)
  • The ability to conceptualize business processes, clearly illustrate pain points, and recommend changes to the systems that support those processes
  • Basic understanding of the SaaS technology landscape
  • Strong quantitative capabilities with a passion for numbers and analytics
  • Experience working with BI/Analytics tools
  • High proficiency in Excel
  • SQL knowledge
  • Ability to tell the story and present the results in a clear and interesting way
  • Great communicator and can build relationships with a diverse set of stakeholders
  • Experience working in an Agile environment

    Who We Are:
    At Daasity, we believe every company � no matter the size � should have access to the data and tools they need to be successful. But far too often, that�s not the case. Founded in 2017, Daasity is the first and only data analytics platform built exclusively for Direct-to-Consumer brands by industry leaders in the Direct-to-Consumer space.

    Daasity provides DTC brands with a business insights solution tailored to their specific needs. Start seeing value today with a platform that�s built to last for tomorrow. When it comes to making big decisions and big data, we get it. When it comes to your business, we get that, too.

    Daasity embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

    What We Offer:

  • Remote first organization
  • Competitive compensation
  • Competitive medical, dental and vision coverage for you and your dependents
  • Ancillary Benefits include Short & Long-term Disability Insurance, FSA/HSA options, Mental Health Services via TalkSpace, Health Advocate
  • 401(k) with over 20 investment options
  • New MacBook and $450 Home Office Credit
  • Stock Options
  • Unlimited PTO
  • Paid parental leave
  • Growth potential company-wide
  • Collaborative, transparent, and fun-loving work environment

    Application Process:
    These steps may vary by role and are dependent on the needs of the company.

  • Application Screening

  • Initial/Behavioral Interview with the Recruiting Team

  • Interview with the hiring manager

  • Follow up interview, if applicable

  • Reference Check

  • Offer Package

  • Background Type: Full-time

    • Example 4

    Tidewater Renewables Ltd. engages in production of renewable fuel in North America. The company intends to focus on the production of low carbon fuels, including renewable diesel, renewable hydrogen, and renewable natural gas, as well as carbon capture. It intends to supply low carbon fuels to investment grade offtakers, existing customers, government entities, First Nations groups, and others in the transportation, utilities, refining, marketing, power, and other industries.

    Tidewater Renewables has an immediate opening for an Operations Analystreporting to the Executive Vice President, Operations. This a full-time position based in Calgary.

    Summary of Responsibilities:

  • Support the Operation Team as required on a day to day basis
  • Identify leads and pursue new production and opportunities in assigned asset area
  • Manage all aspects of Operated and Non-Operated CO&Os, Units and Service Agreements, including drafting, reviewing and updating
  • Verify and ensure integrity of the physical files, CS Explorer and scanned agreement database
  • Assist in the preparation of operating forecasts, updating fees and expense DOIs
  • Act as Tidewater Alternate Representative to the Operating Committee for Non-Operated Operating Committee Meetings and Mail Ballot approval
  • Assist in the preparation of Tidewater operated AFEs, review and provide initial recommendation of partner operated Mail Ballots and AFEs
  • Provide Acquisition and Divestiture support
  • Work with internal and external stakeholders to resolve billing issues
  • Participate in special projects

    Qualifications:

  • A technical or commercial degree or diploma is required.
  • Minimum of five years related oil and gas industry experience in marketing, operations finance, joint ventures or engineering;
  • Ability to work effectively in a collaborative team environment;
  • Excellent organizational, interpersonal and communication skills;
  • Excellent analytical and innovative problem-solving skills;
  • Excellent computer skills with proficiency in MS Office, Accumap, Salesforce and CS Explorer;
  • Additional computer skills would be an asset; Qbyte, AFE Navigator, and Petroleum Registry (Petrinex);

    Compensation:

    We offer a competitive compensation package including an attractive base salary, short term and long term incentive plans.

    Employee Benefits:

    Tidewater Renewables offers a comprehensive benefit program including health, dental and medical coverage, paramedical services, a healthcare spending account and an Employee and Family Assistance Program.

    We thank all interested candidates for their interest; however, only those selected for an interview will be contacted.

    Job Type: Full-time

    Benefits:
  • Dental care
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • On-site gym
  • Vision care
    Schedule:
  • 8 hour shift

    Education:
  • DCS / DEC (required)

    Experience:
  • marketing, operations finance, joint ventures or engineering: 5 years & gas industry: 5 years (preferred)

    • Operations Analyst duties and responsibilities

    Operations Analysts perform many tasks that relate to the functioning of a business. Their duties and responsibilities may include: 

    • Collecting data from various internal and external sources to prepare analytical reports that support decision making
    • Working with staff from other departments as necessary to collect and summarize data
    • Maintaining an organized database of all collected information to ensure efficient and effective data retrieval and reporting
    • Routinely reviewing data to identify gaps, inconsistencies, and errors to address them promptly
    • Collecting and reporting sales accountability and providing accurate and concise reporting to the Chief Operating Officer or Chief Executive Officer
    • Using computer software programs to manipulate data extracted
    • Developing reporting structures and statistical methods for trend analysis
    • Sending out daily, weekly, and monthly reports to key company executives and leadership team

    Operations Analyst skills and qualifications

    A successful Operations Analyst has various prerequisite skills and qualifications required for the job. Some of these may include: 

    • Ability to work in a fast-paced environment
    • Excellent knowledge of basic computer skills
    • Ability to lead and manage a team
    • Ability to plan, be alert, and resolve unexpected problems quickly and efficiently
    • Ability to work as part of a team and independently
    • Strong communication, organization, and planning skills
    • Strong analytical skills, using a combination of tools
    • Ability to learn and share knowledge with other team members

    Operations Analyst experience requirements

    When looking through resumes for an Operations Analyst, look for a candidate who has at least two to three years of experience. A successful candidate likely has experience working in a similar industry to your own. You may also require an Operations Analyst to have experience with process mapping, process improvement, and all other aspects of project management, depending on the needs of your business.

    Operations Analyst training and education

    A successful Operations Analyst candidate should have a university degree. A bachelor’s degree is a minimum requirement for an Operations Analyst position, but a master’s degree is preferable. The relevant areas of focus for education would be technical fields such as mathematics, analytics, computer science, or engineering.

    Operations Analyst salary expectations

    According to Indeed Salaries, the average salary for an Operations Analyst in Canada is $59,459 per year. The actual salary can vary depending on experience, location, and the hiring company.

    Job descriptions for similar roles

    If an Operations Analyst is not what you are looking for, other related descriptions include: 

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    Operations Analyst job description FAQs

    What should you look for in an Operations Analyst's resume?

    Operations Analysts have similar responsibilities in any industry. However, they may require industry-specific knowledge to perform those responsibilities successfully. To help improve company processes, it may be integral to know all sides of the business and industry they are working in. There are also different kinds of Operations Analysts such as a Financial Operations Analyst, Cybersecurity Operations Analyst, and Private Wealth Operations Analyst.

    How do you make your Operations Analyst job description stand out?

    A good Operations Analyst should be extremely detail-oriented and organized. An Operations Analyst needs to manage and prioritize multiple tasks or projects at the same time. A skilled Operations Analyst is tech-savvy and has up-to-date knowledge of current computer programs. They should also have strong time-management and organizational skills.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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