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Network Technician Job Description: Top Duties and Requirements

A Network Technician, or Computer Network Technician, is someone who oversees the successful functioning of a network system for an organization. The main responsibilities of a Network Technician include establishing and maintaining internet connections, supervising the use of LANs and WANs, and resolving any network connectivity issues that may arise.

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Network Technician duties and responsibilities

Network Technicians perform many tasks that relate to the functionality of a network for an organization. Duties and responsibilities of a Network Technician may include: 

  • Applying a deep technical understanding of industry standards network infrastructure, and technical solution trends
  • Collaborating with peers to execute daily operations and special projects
  • Updating and maintaining network equipment
  • Maintaining and resolving issues on LAN/WAN, VoIP telephone, biometric, and AV system connections
  • Ensuring desktop and laptop computers interconnect seamlessly with diverse systems
  • Coordinating with vendors to resolve technical problems with network equipment and software
  • Maintaining records of client’s information systems and ensuring compliance at all levels within project teams
  • Sharing knowledge, discoveries, ideas, challenges, and solutions with peers, Managers, and Executives
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Network Technician Job Description Examples:

Example 1

Install equipment in both indoor and outdoor conditions.

Cabling and physical network installation.

Establishing voice and data networks by running, pulling, terminating and splicing cables.

Pulling, terminating and testing cat5e, Cat6, Coax and fiber optic cables.

Pull and fish cable through conduit, ceilings, walls, drop ceilings.

Installing telecommunications equipment, routers, switches, programming features; establishing connections and integrations.

Installing other cabling infrastructure (racks, cabinets, etc.)

Maintaining a safe work environment by following codes, standards and legal regulations.

MUST HAVE Qualifications AND Skills

Basic knowledge of consumer electronics and computer knowledge.

Must be able work outdoor year-round.

Have experience with required tools and equipment (Drill, wire cutters, cable compression tool, etc.)

Have general experience with framework and structure.

Must work at heights (heights of 20 - 20 feet).

Must lift up to 60 pounds.

Must be Self motivated.

Must have excellent English communication skills- both verbal and written.

Must have High Level of Professionalism and Excellent Customer Service Skills.

Must have keen attention to detail.

Must be able to apply common sense in technical trouble-shooting.

MUST pass Criminal Background Check!

MUST have valid Ontario Driver's License (G) with clean abstract!

MUST be in Ontario, Canada!

ALL Equipment AND TOOLS ARE Provided BY ICA.

FIELD Network Technician Position AND ABOUT ICA Microsystems INC.

Internet has become the forefront of daily tasks and has become the essential tool to power all the necessary functions of business.

ICA Microsystems Inc. is the leading provider of dedicated Wireless Internet services in GTA and is exponentially expanding its network with the most reliable connection.

We are looking for a self motivated candidate to join our team and continue to build the GTA's most reliable dedicated Wireless Internet network.

The successful candidate will be travelling to places of business to install, maintain, repair, and upgrade electronics equipment and computer hardware, working with little supervision. This job position is perfect for candidates who are seeking independence, enjoy being outdoors and being active. You will directly contribute to the development and expansion of our cutting-edge dedicated network.

We provide dedicated Wireless internet for businesses including high profile clients in the film industry, distribution and logistics industry, trucking and automotive industry and well as the medical industry.

Job Types: Full-time, Permanent

Salary: From $25.00 per hour

Benefits:
  • Company car
  • On-site parking
    Flexible Language Requirement:
  • French not required
    Schedule:
  • 8 hour shift
  • Monday to Friday



    Education:
  • Secondary School Location: On the road

    • Example 2

    Entry Level - Network Technician Level 1 Job Description

    Title: Entry Level - Network Technician Level 1

    Owen Sound, ON

    Type: Full time, Permanent position

    Salary: Negotiable depending on experience

    Industry: Outsourcing: Managed Hosting Solutions

    Hours: 42.5 Monday thru Friday, On-Call rotation

    This position offers a comprehensive benefits package, five days paid sick leave annually, 2 day paid personal time annually, paid vacation day for your birthday, Cost of Living Allowance and money toward continuing education.

    Overview:

    A leading provider of Managed Network Services in Grey/Bruce is currently seeking a Network Technician Level 1, to join their growing team. If you a highly motivated team player, who is a quick learner looking to expand your technical knowledge in an environment that promotes based on productivity, then this is the job for you!

    The primary responsibility of this position will be to provide 1st level support of product line for customer and internal systems.

    Responsibilities:
  • Providing 1st level support to resolve problems on internal and customer systems as per the SOP
  • Provide on-site installation and support when required
  • Work with the Level 2 techs and Level 3 engineers to perform customer and internal installations including server racking, network setup and application configuring
  • Support of product lines including: Operating Systems, Applications, Network, Backup, Security, Web Analytics and Mail
  • Work with engineering & support staff on system O/S and application installation & configuration
  • Develop and maintain support documentation including support guides, knowledge-base articles, procedures, and online customer information
  • Work rotating On-Call shifts that provide for 24x7
  • Data centre work including hardware and cable installation and troubleshooting, remote hands for customers and professional services
  • SOP Adherence (follow escalation procedures, notifying customers, etc)
  • Interface between customers/engineers, vendors and ISP's
  • Monitoring the daily performance of operating environment/applications using established tools and procedures
  • Create and maintain all operations documentation, procedures and schedules
  • Implement and maintain the operations/production processes environment to ensure that SLA�s are met and that all operational problems are tracked and resolved efficiently
  • Analyze all computer operations process and procedures to ensure that overall performance and SLA�s can be maintained and measured and improved upon
  • Deal with customer calls, providing information where possible.
  • Provide day-to-day operational support to users.
  • Additional responsibilities include hardware and software installations, hardware replacement, customer installations and other duties as required.

    Skills:
  • College diploma or equivalent
  • Required Education: IT Diploma from recognized technical institution along with up to date, relevant industry certifications (ie, MCSE 2003, CCNA, MCSA etc)
  • Knowledge of Linux, Windows Servers, peripherals and telecommunications devices and hardware.
  • Mission critical attitude
  • Maintain complete user confidentiality and trust
  • Solid time management and problem analysis resolution skills
  • Excellent written/verbal communication skills
  • Excellent customer service and support skills
  • Excellent end-user communication, both written and oral
  • Strong analytical and troubleshooting skills in Linus and Windows Server
  • Confidence in your own abilities and a willingness to make decisions and escalate when necessary.
  • Ability to learn and apply new skills rapidly
  • Must have an interest in emerging technologies.
  • Must be available to work rotational On-Call shifts (evenings, weekends).
  • Experience in a multi-platform server and networking environment
  • Training and/or experience with at least two of the following is required for this position:
  • Linux
  • Windows Server
  • Apple O/S�s
  • SQL
  • Scripting
  • Experience performing a similar role preferably within a managed hosting environment

    Compensation:
  • Comprehensive benefits package

  • Five days paid sick leave annually

  • Two day paid personal time annually

  • Paid vacation day for your birthday

  • Cost of Living Allowance

  • Money toward continuing education

  • Job Type: Full-time

    Job Types: Full-time, Permanent

    Salary: $45,000.00-$55,000.00 per year

    Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Tuition reimbursement
  • Vision care
    Schedule:
  • 8 hour shift
  • Monday to Friday
  • On call
  • Overtime
    Supplemental pay types:
  • Overtime pay

    Ability to commute/relocate:
  • Owen Sound, ON: reliably commute or plan to relocate before starting work (required)

    Education:
  • AEC / DEP or Skilled Trade Certificate (preferred)

    Experience:
  • Network Engineers & Analysts: 1 year (preferred)

    Work Hybrid remote in Owen Sound, ON

    • Example 3

    For years, Protel Industries Ltd. has been providing quality service to our clients with the professional care they deserve in Canada. Our team is up for every job, managing projects with the skill and experience our clients have come to expect and we continue to expand across Canada.

    [website]

    Responsibilities:

    *$1000 Training BONUS

  • Maintain external and internal client satisfaction
  • Installation (including rewiring, installing, programming, commissioning, and troubleshooting), and maintenance of wireless security system including hardwire takeovers
  • Promote the full product line and services offered to provide best practice solutions
  • Provide oral presentations to customers explaining the operation of their equipment and applicable services
  • Ensure accuracy of data in web based corporate operating systems
  • Coordinate daily workload for multiple site visits
  • Ensure that all customer/company correspondence is responded to or forwarded to the appropriate department within 12 hours of receipt
  • Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner
  • Handle escalated customer calls as needed
  • Maintain customer appointment efficiency
  • Support teammates, share expertise, and participate in training peers
  • Perform all other duties and administrative duties as assigned

    Requirements & Qualifications:

    *Full-Time - Independent Contractor

  • Ability to work with tools including drilling/cutting into & fishing walls, multi-meter, climb 20' extendable ladder, toner/wand, fish tape
  • Adheres to safety standards and local and national codes, with a high degree of regard to employee and subcontractor safety
  • Experience in sales or customer service
  • Excellent interpersonal skills as well as conflict resolution abilities
  • Ability to provide exceptional customer service while overcoming objections and handling both favourable and unfavourable customer interactions
  • Ability to identify & provide alternative technical solutions to our customers
  • Hardworking and a problem solver
  • You are someone who takes pride in the quality and customer service level on every job
  • You take imitative in improving your product knowledge to succeed
  • Self-motivated and able to work with limited supervision
  • Ability to plan, organize and thrive in a rapidly changing environment
  • Must have functional and safe PPE
  • Must be computer & app savvy (Microsoft office), mobile apps, and current on new technologies
  • Excellent command of the English and French language in both written and oral forms
  • Must have a valid provincial driver license , and clear drivers abstract
  • Must have a vehicle you can use for work purposes
  • Roving projects to area's outside the city area to support Marketing campaigns is a shared responsibility, includes travel $/per diem
  • Handle a physically demanding workload which includes heavy lifting, climbing, crawling in confined spaces, and working in all weather conditions
  • Flexible to work various shifts: days, evenings, weekends, statutory holidays
  • GST / Business #
  • Working at Heights certificate

    Job Type: Fixed term contract

    Salary: $30.00 per hour

    Schedule:
  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Overtime
  • Weekend availability

    Application question(s):
  • Do you have a vehicle you can use for work purposes?

    Language:
  • French (required)

    Licence/Certification:
  • Driving Licence (required)

    Willingness to travel:
  • 100% Location: On the road

    • Example 4

    On behalf of our client in Whitby, Progression3 is in search of a Network Technician for a 6-month renewable contract.

    Description
  • Provide Network Support and assistance with Network Migration patch panels, rack mount equipment Networking routing, cabling intelligence

  • Identify, log and resolve technical problems with software applications
  • Set up and manage user accounts and permissions to consent access to a network. Upholding and testing security, blocking unapproved access.
  • Setting up the Organization�s computer system to meet specific business goals. Monitoring day to day computer performance.
  • Update and maintain computer inventory and equipment.
  • Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
  • Ensure desktop computers interconnection seamlessly with diverse systems keeping in mind for compatibility factors.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Resolve hardware and network connectivity issues.
  • Validate & approve VPN access for all remote users.
  • Assist in technical upgrading and maintaining of entire desktop systems.
  • Train and guide staff hardware and software usage.

    Job Types: Full-time, Fixed term contract
    Contract length: 6 months

    Salary: $28.00-$35.00 per hour shift

    • What does a Network Technician do? 

    A Network Technician coordinates and operates the use of local and wide area networks also known as LANs and WANs. Typically they work with other IT professionals or departments within an organization. Network Technicians are responsible for fixing, enhancing, installing, and operating networks for a company. A Network Technician may need to explain complicated computer and network issues to other staff members or company executives.

    Network Technician skills and qualifications

    A successful Network Technician has various prerequisite skills and qualifications required for the duties performed in this job. Some of these may include: 

    • Ability to evaluate and install computer hardware, network software, and operating system software
    • Excellent attention-to-detail and ability to stay organized
    • Ability to work in a fast-paced environment and work under pressure
    • Physically fit and able to crouch and sit for long periods, and work in tight spaces
    • Ability to perform repetitive tasks
    • Knowledge of different network systems including security software programs
    • Passion for learning and engaging with new network ideas
    • Excellent communication and presentation skills

    Network Technician experience requirements

    Network technician candidates usually need to have some experience with computer networking. This could be from previous experience as a Network Technician, an internship, or another related role. For more senior roles, three to five years of experience should be required. If the role is with a larger organization then experience working with complex network systems may be preferred.

    Network Technician training and education

    The ideal Network Technician candidate has a university degree or college diploma in computer science, network administration, web technology, or another related field. Some applicants may also have certification from relevant software vendors. Some provinces require certification through a regulatory body such as the Certified Technicians and Technologists of Manitoba.

    Network Technician salary expectations

    According to Indeed Salaries, the average salary for a Network Technician in Canada is $70,134 per year. Actual salary can vary depending on experience, location, and the company that is hiring.

    Job descriptions for similar roles

    If a Network Technician is not what you are looking for, other related descriptions include: 

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    Network Technician job description FAQs

    What should you look for in a Network Technician's resume?

    When reviewing resumes for a Network Technician role, it’s important to look at the type of systems or networks the applicant has experience with. To help create a quick transition, the Network Technician should know their way around the system that your company uses. If it’s required in your province, search the local regulatory body to see if the candidate is already a member. These websites often have fact sheets that you can use to find the right person for the role. Additionally, look for an applicant who has experience explaining complex network systems to non-technical employees.

    How do you make your Network Technician job description stand out?

    The best way to make a Network Technician job description stand out is to include the names and information about the systems your organization uses. It is also best to include information about the work environment and list any physical duties performed on the job. If any benefits come with the position, such as an RRSP-matching program, then be sure to list that in the job description as well.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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