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Systems Analyst Job Description: Top Duties and Requirements

Edited by Indeed Employer Content Team
Last updated July 16, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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7 min read

A Systems Analyst, or Business System Analyst, helps businesses to operate their computers and online systems efficiently and safely. Their duties include managing and maintaining a company’s computer systems, carrying out upgrades, troubleshooting problems, and providing training to other employees on how to use computer systems.

Systems Analyst duties and responsibilities

Systems Analysts program computer systems, monitor their performance, locate problems and weaknesses, and carry out fixes. Other duties of a Systems Analyst include:

  • Designing new computer systems to a firm’s specifications
  • Upgrading existing systems to improve performance
  • Creating plans to combat security risks
  • Identifying and troubleshooting technical problems
  • Writing manuals or guidelines to explain how a system works

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Systems Analyst Job Description Examples:

Example 1

AgriHub Inc., headquartered in Blumenort, MB, holds ownership of Western Canada’s premier agricultural equipment and supply companies such as Penner Farm Services, Western Ag Systems and United Agri Systems. We are currently recruiting for a Systems Analyst – Salespad to join our team.

Key Responsibilities:
  • Acts as first point of contact for day-to-day issues with Salespad
  • Resolves end user issues in a timely manner
  • Communicates with software partners on larger Salespad issues working to find resolutions
  • Sets up new users with the required security and trains new users on how to use Salespad
  • Assists in implementing new processes, workflows, Salespad modules and other 3rd party products
  • Assists with product upgrades and testing
  • Recommends process improvements based on end user feedback
  • Recommends software to solve business problems and/or gain efficiencies

    Skills Required:
  • Working knowledge of Microsoft Dynamics GP core modules including Sales, Purchasing, Inventory
  • Understanding of Salespad Security
  • Experience with ERP business flows and best practices
  • Excellent communication skills
  • Excellent interpersonal and teamwork skills
  • Solid understanding of underlying database structure of Microsoft Dynamics GP/Salespad
  • Understanding of other 3rd party products such as Binary Stream, Wennsoft/Key2Act, Mekorma and others is considered an asset

    We are willing to train the correct individual! AgriHub Inc. offers a competitive wage, health and dental benefits and a profit-sharing plan. We offer an excellent work environment with opportunities for development and advancement.

    If you are interested in this position and meet the above criteria, please click APPLY NOW to submit your resume in confidence by July 22, 2022.

    We thank all applicants, however, only those under consideration will be contacted.

    Job Types: Full-time, Permanent

    Benefits:
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Profit sharing
    Schedule:
  • 8 hour to Friday

    • Example 2

    Under the direction of the Supervisor of Corporate Records, the Corporate Records Systems Analyst is responsible for the design and implementation of the Enterprise Content Management Systems (ECM), including the lifecycle management of the District’s corporate information, automated workflow processes, development and maintenance of ECM security access profiles and user accounts.

    The Systems Analyst has the highest level of access to all District-wide information and is responsible for ensuring the security of and access control to the information. This position is the primary contact person to ensure timely access to one of the District’s most critical assets, its corporate records.

    Candidate Profile

  • Community College diploma in Computer Systems Technology or related field of study, and five (5) years related experience, including 2-3 years’ experience working in an enterprise corporate records environment.
  • Industry recognized certifications such as records and information*?management certification or Laserfiche Certified Professional would be an asset.
  • Sound knowledge of records and information management theories, principles and practices with classification schemes and retention*/disposition schedules is required.
  • Knowledge of relevant Board policies and procedures, Board organizational structure, administrative and school business cycles and their significance is required.
  • Working knowledge of the Municipal Freedom of Information and Protection of Privacy Act is required.
  • Knowledge and experience in public administration, including experience with planning and policy development would be an asset.
  • Required technical expertise in order to design and manage a system-wide corporate records database; can provide technical assistance and training to users; and can easily analyze, identify, troubleshoot, and find resolutions to technical problems.
  • The ideal candidate must be able to be use good judgement, has excellent written and oral communication skills, including presentation skills when providing training to others; organization and time management skills to manage multiple priorities and work demands; and initiative to do research
  • Respects confidentiality of all District-wide information and records.
  • Access to reliable transportation if required to go to school sites.

    This is a fixed Term contract up to August 31, 2023.

    Job Type: Fixed term contract

    Salary: $58,140.00-$75,073.00 per year

    Benefits:
  • Dental care
  • On-site parking
  • Paid time off
  • Vision care
    Flexible Language Requirement:
  • French not required
    Schedule:
  • Monday to Friday

    Application question(s):
  • What relevant education/training do you have for this position?
  • Do you have experience using corporate records management Location: Hybrid remote in Nepean, ON

    • Example 3

    Who we are:
    We are aviation professionals obsessed with the provision of exceptional customer service and consumed with the desire to remain Canada’s #1 provider of private jet services. For over 35 years we have honed our skills and continuously evolved and are proud to be Canada’s most trusted and innovative provider of private jet services. We are committed to the delivery of safe, reliable, and authentic aviation solutions.

    Our culture is rooted in our core values: Reliable, honest, transparent, and safe. Each member of the Chartright Team is encouraged to initiate change that will bring about continuous improvements that enhance these core values. We want you to join our team of professionals who are customer-focused and innovative. So, if you get excited about making a real difference as part of a winning team as we do, we want to hear from you.

    *
    Why Chartright: *

  • The opportunity to make a difference by contributing to the ongoing success of a high growth company in an exciting industry
  • We are a high-performance, customer-driven, and people-focused culture
  • We’re highly committed to ongoing improvement and achieving excellence in processes and ways of working through collaboration, employee engagement, and teamwork
  • You will learn, grow, and develop your skills and career with opportunities to move into new, expanded roles
  • Competitive total compensation including 100% company-paid extended health and dental benefits
  • RRSP/DPSP matching program, which can serve as an important part of your future and retirement security
  • We offer a hybrid, flexible work approach

    The IT Developer and Systems Analyst will design and develop professional and intuitive web-based user solutions using web technologies with a focus on Microsoft development technologies that communicate to the various Chartright backend information systems. A majority of the work is organized into projects but there will be the occasional ad-hoc development requirement.

    *
    What you will do: *

  • Develop web-based based solutions in support of business objectives
  • Develop web tools and/or internal web forms for various ad-hoc requirements
  • Develop and maintain internal systems according to management requirements
  • Review functional and technical designs, and reviewing coding based on set criteria
  • Master all aspects of product development and life cycle
  • Update and maintain existing web systems
  • Work on multiple projects simultaneously
  • Ensure timely implementation and development
  • Collaborate with the design and other team members to develop creative ideas and functions
  • Assist with other duties and responsibilities as required
  • Provide data analytics and reporting support as assigned including report/dashboard design and report development.
  • Assist in the develops of ETL’s to create, modify, and maintain data flows; performs other related Business Intelligence development duties as required.

    *
    What you bring: *

  • B.A. in a Computer science or College diploma in Computer Programming, Application Developer, or related field
  • Proficient using [website], .NET, C#, CSS, and SQL
  • Understanding of Azure DevOps, web servers, routing, SSL/TLS, DNS, HTTP, HTTPS, and other core web technologies
  • Proficient with Microsoft SSIS.
  • Proficient working with relational databases and SQL queries.
  • Backend SQL database development using triggers, functions and stored procedures
  • Should be proficient in graphical/design skills for building front ends.
  • Has performed Web-Architect role/responsibility in one of the assignments.
  • Strong troubleshooting and problem-solving skills.
  • Ability to conduct research into a wide range of development issues as required.
  • Ability to collaborate and work effectively with team members across the organizaton
  • Manage a variety of responsibilities with constantly changing priorities.
  • Ability to work independently and take initiative in identifying and resolving problems utilizing sound judgment and reasoning skills.
  • Excellent organizational skills, work prioritization and follow-through ability.
  • Ability to employ creative and innovative thought processes.
  • Ability to be flexible and adaptable.
  • Ability to learn to new technologies quickly
  • Professional, ethical and committed to excellence.
  • Able to occasionally work after hours

    *
    Technical Requirements: *

  • Web Development: HTML 5, .NET, [website], C#, MS SQL, Oracle SQL, AJAX, Xamarin, JavaScript, CSS
  • Web Server/Components: IIS, SSL/TLS, DNS, Apache
  • Databases: Microsoft SQL Server, SSIS
  • Web Browsers: IE, Firefox, Chrome, Safari
  • Desktop Software:MS-Visual Studio, MS-Office, Visual Studio Code, Adobe Creative Suite
  • Reporting:Crystal Reports
  • 8.5, 10, XI, 2008, 2016, Telerik Reporting. Tableau
  • iOS Development: Experience in native iOS development or Type: Full-time

    • Example 4

    WHO WE ARE

    Syscon Justice Systems is an industry-leading provider of prison and jail management software for corrections agencies across the world.

    Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for corrections staff and offenders.

    THE ROLE

    We are looking for a Senior Business Analyst and Project Manager with at least 5 years of experience to strengthen its Professional Services department.

    The ideal candidate will be responsible for providing strategic business analysis to drive continuous improvement and innovation within our organization, while also overseeing the planning, execution, and delivery of software projects. We are seeking an effective Senior BA / PM with excellent interpersonal client-facing skills and strong stakeholders' management skills.

    WHY JOIN US

    As a member of Harris Computer Systems, we’re proud to provide great benefits, including: This role can also become FTE.
  • Team Environment – A great team that empowers you to grow your abilities and reach your true potential with exceptional colleagues who will help you realize it.
  • Work / Life Balance - We are 100% Remote; you control your flexible schedule.

    Responsibilities
  • Collaborate with cross-functional teams to gather and analyze business requirements, translating them into detailed project plans, functional specifications, and user stories.
  • Conduct comprehensive business analysis to identify areas for process optimization, cost reduction, and revenue enhancement within the corrections industry.
  • Serve as a liaison between stakeholders, including clients, internal teams, and third-party vendors, to ensure alignment on project goals, timelines, and deliverables.
  • Demonstrate analytical thinking and self-drive in problem-solving and decision-making processes.
  • Stay abreast of industry trends, regulatory changes, and emerging technologies within the corrections sector to inform strategic decision-making and product development initiatives.
  • Facilitate requirements workshops, stakeholder meetings, and status updates to communicate project progress, risks, and dependencies effectively.
  • Lead the end-to-end project management lifecycle, including project planning, resource allocation, budgets, timeline management, risk assessment, and quality control.
  • Provide guidance, support, and direction to ensure successful project execution and team cohesion.
  • Utilize project management tools and methodologies, such as Agile, Scrum, or Kanban, to drive project execution and delivery excellence.
  • Conduct post-implementation reviews to evaluate project outcomes, identify lessons learned, and recommend improvements for future projects.

    Requirements
  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
  • Minimum of 5 years of experience as a Senior Business Analyst in addition to Project Management experience, preferably within the corrections industry or software development sector.
  • Strong analytical skills with the ability to translate business requirements into technical solutions and vice versa.
  • Something about expertise in producing documentation for client review and sign-off.
  • Excellent communication skills, including the ability to present technical information to non-technical stakeholders in a clear and concise manner.
  • Proven track record of successfully managing complex software projects from initiation to completion, delivering on time and within budget.
  • Proficiency in business analysis and project management tools such as Confluence, JIRA, Microsoft Project, Salesforce, and the Microsoft Office Suite.
  • Project management certification (PMP, PRINCE2, Agile, etc.) and/or Certified Scrum Master/Product Owner with experience managing your own Scrum team is a plus.
  • Experience working in an Agile development environment is highly desirable.
  • Sales background is a plus.

    YOU’LL DO WELL IF YOU’RE...
  • Open to learn, adapt and improvise approach
  • An open dialogue communicator who is solutions-focused
  • Reliable, Responsible, and Respectful
  • Humble and Ego-less approach to working with others
  • Curious by nature

    We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

    Join our team and make a meaningful impact in the corrections industry by delivering innovative software solutions that drive positive change and improve outcomes for correctional facilities and their communities. Apply now to be considered for this exciting opportunity!

    #SnrBA #SeniorBA #Seniorbusinessanalystandprojectmanager #hybridSBAandPM

    Job Types: Full-time, Contract
    Contract length: 12 months

    Pay: $74,000.00-$100,000.00 per year

    Schedule:
  • Monday to Friday



    Experience:
  • Senior business management: 5 years (required)
  • project management lifecycle: 3 years Location: Remote
    • Our mission

    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines

    What does a Systems Analyst do?

    A Systems Analyst programs and tests the computer systems of a business to ensure they run smoothly. They conduct upgrades to the system as needed so it can use the latest features and security protections. In a business that is not yet using a computer system, the Systems Analyst designs and builds one to meet the firm’s needs. Another important part of the role is helping the company’s employees understand how their computer systems work. A Systems Analyst writes instruction manuals and delivers training sessions for their colleagues.

    System Analyst skills and qualifications

    A Systems Analyst needs to have good attention to detail, problem solving skills, effective communication skills, and project management skills. Systems Analysts also need to be comfortable responding to serious risks in a timely manner to protect a company and its systems. Other important skills may include:

    • Ability to plan and manage a variety of projects
    • Excellent understanding of data modelling and management
    • Competency in responding quickly and effectively when problems arise
    • Capacity to apply critical thinking to avoid common mistakes and risks
    • Communication skills to explain systems to other employees in a way that is easy to understand

    Systems Analyst experience requirements

    An entry-level Systems Analyst generally does not need prior professional experience but needs to have knowledge of computer programming tasks. Since many people take up programming in their spare time, projects undertaken by a candidate as a hobby or voluntary position can be considered. They will also benefit from experience in project management or business administration. For a senior role, the applicant is generally expected to have three to five years work experience as a Systems Analyst or in a related IT position.

    Systems Analyst education and training requirements

    A Systems Analyst does not always require a formal qualification for the job. However, having a degree or college diploma in computer sciences, IT, or business administration creates an advantage for the candidate. Various IT courses touch on important aspects of a Systems Analyst role, such as systems design, project management, and technical support. A candidate may also have computer programming certificates obtained from a college or less formal training course.

    Systems Analyst salary expectations

    According to Indeed Salaries, the average salary for a Systems Analyst in Canada is $70,941 per year. This varies depending on experience, industry, and location of the company.

    Job description samples for similar positions

    If a Systems Analyst job description isn’t quite what you are looking for, some other related job descriptions include:

    Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

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