What does a Scheduler do?
Schedulers work to create appointments between clients and professionals, including Business Executives, Doctors, Hairdressers, and Massage Therapists, among others. Anyone who has to deal with a lot of meetings or who provides a specialized service may have a Scheduler helping them manage their appointments. In some cases, Schedulers work internally to organize schedules for an entire organization.
Additionally, a Scheduler organizes necessary travel arrangements and handles rescheduling as needed. Most of the time, a Scheduler spends their days on the phone or at the computer managing schedules and taking calls from people trying to make appointments. Schedulers have to work on the computer and talk on the phone simultaneously.
Scheduler skills and qualifications
To be an effective Scheduler, a person needs to have several skills and qualifications. Some of the most important skills to have for the job include:
- Written and oral communication
- Active listening and being open to making accommodations
- Ability to work within a scheduling database
- Organization and logistics
- Attention to detail
- Problem-solving and multitasking
- Data entry/typing skills
Scheduler experience requirements
The experience requirements for a Scheduler largely depend on the position and the industry. Some positions with smaller companies don’t require experience and can be filled by entry-level candidates. Larger companies with more schedules to manage should seek candidates with at least one year of prior scheduling experience. Receptionists, Executive Assistants, and Office Administrators have enough relevant experience to work as a Scheduler.
Scheduler education and training requirements
When reviewing resumes for a Scheduler, look for candidates with a high school diploma or GED or higher certification. Candidates with an associate or bachelor’s degree in business administration or a related field are preferable. New hires will need some on-the-job training to become familiar with your company’s specific scheduling software. Candidates should have proven organizational and communication skills.
Scheduler salary expectations
According to Indeed Salaries, the average pay for a Scheduler in Canada is $21.40 per hour. While this is the national average, wages can vary based on the employee’s previous experience, the industry, office location, and the hiring company.
Job description samples for similar positions
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