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Clinical Manager Job Description: Top Duties and Requirements

A Clinical Manager, or Clinical Director, supervises the day-to-day activities of a healthcare facility by handling both medical and administrative tasks. Their main duties include developing and managing budgets, creating schedules for other employees, and hiring and training new team members.

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Clinical Manager duties and responsibilities

As Clinical Managers have both administrative and medical tasks to complete, their duties and responsibilities vary. Day-to-day duties and responsibilities include:

  • Oversee daily clinic operations
  • Develop, implement, and monitor the clinic’s budget
  • Take inventory, and order necessary supplies and equipment
  • Hire and train new employees
  • Create new policies and procedures and ensure they make staff aware of new changes
  • Supervise staff and complete routine performance reviews
  • Ensure the healthcare facility is following provincial/territorial and federal healthcare regulations
  • Update patient medical records
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Clinical Manager Job Description Examples:

Example 1

NEW Leadership Position Available

Clinical Manager/Registered Physiotherapist.

Exciting new position available as clinical lead at Harrow Physiotherapy Centre

Remuneration is based on experience. This position includes a competitive compensation package and performance-based bonuses. This highly motivated individual will help to take this clinic to the next level. They will be a key participant with growth and profitability.

We are a physiotherapist-owned, private clinic. We pride ourselves on our reputation of providing exceptional, hands-on, quality, personal attention to all of our patients.

The caseload consists of a variety of sports, post-op, MVA & WSIB injuries to clients of all ages.

Harrow is located in Essex County, Canada�s southernmost county. We are a short drive to Windsor, which has one of Canada�s busiest international borders. The wine industry in this area continues to flourish with some of the country�s best wineries located right here in the heart of the Lake Erie North Shore wine-route.

Job Type: Full-time

Salary: $85,000.00-$100,000.00 per year

Benefits:
  • Extended health care
    Schedule:
  • Monday to Friday
  • No weekends



    Ability to commute/relocate:
  • Windsor, ON: reliably commute or plan to relocate before starting work (required)

    Licence/Certification:
  • Physiotherapist Location: In person

    • Example 2

    Job Description: Mississauga Clinical Manager

    Canaray provides the GTA with standard-setting oral radiology services. Our rapidly growing and progressive organization is committed to being an innovative center of excellence in the dental community. Our motto is simply �do the right thing.� We don�t have any as or salespeople. The only thing that matters is that we do our jobs to the best of our abilities.

    Keeping with the Canaray motto, patient and staff safety is our priority. The Clinical Manager will report to the COO and is responsible for the management and operation of the Mississauga Clinic while leading support by providing solutions to those in other clinics. This role ensures the smooth operation of our busiest clinical location, managing staff and improving company processes. The supervisor will perform front desk and customer service duties and resource staff while implementing new processes.

    The ideal candidate will be a Level II Certified Dental Assistant with 2 years of management experience. Your primary job will be ensuring our clinics consistently and uniformly perform at an excellent level and ensure that everything at the clinical level meets the Canaray standard.

    Duties

  • Become an expert at all clinic duties, reception, and customer service
  • Complete pans, cephs, ABO photos and impressions, learn proper infection control and sterilization procedures
  • Create training protocols and policies that provide staff with clear directions and expectations
  • Learn the clinical operations and advise on possible efficiencies
  • Solve clinical issues as they arise, and strategize to improve clinical efficiency
  • Tech support for issues such as internet issues, debit machine issues, and other related technology issues
  • Support in the training and orientation of new hires
  • Manage clinical inventory, and ensure clinical cleanliness
  • Recognize exceptional staff
  • Ensure quality customer service to all patients, and handle all patient complaints
  • Ensure a safe and inclusive environment for all staff and patients
  • Ensure our first aid kit is being properly managed and be the designated individual
  • Ensure all clinical signage is being maintained
  • Ensure Radiation Binder is being adequately updated
  • Manage clinical related questions in our internal Canaray communication system
  • Analyse daily metrics which include the length of time a patient is in clinic, and customer service metrics, along with patient experience

    Skills:

  • Level II Certified Dental Assistant
  • 2 years of Management Experience
  • Extensive Customer Service experience
  • Outstanding interpersonal relationship-building and employee coaching skills.
  • Excellent conflict management and leadership skills
  • Strong problem-solving ability
  • Eager to improve, and ability to work well in a fast-paced environment

    Site:

  • Canaray Mississauga

    Position:

  • Full time

    Salary:

  • $62,400 salary, $30.00 hourly
  • Benefits

    Job Type: Full-time

    Salary: $30.00 per hour

    Benefits:
  • Dental care
  • Extended health care
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

    Experience:
  • Management: 2 years (required)

    Licence/Certification:
  • Certified Dental Assistant Level 2 Location: One location

    • Example 3

    Join Our Team!

    Clinical Manager - Must be Registered with a Professional College

    1.0FTE, Permanent

    Hospice Calgary guides children, teens, and adults through the grieving process as they face advanced illness and death of a loved one. Our team of professionals provide individual, family and group support as well as 24 hour end-of-life care. We promise to have the difficult conversations about death, dying, and grief while hearing everyone�s unique story and responding with compassion.

    Position Summary:

    As the demographics in Alberta change and our population ages, there is a greater need for support in the community to help people with advanced illness stay at home, as long as they are able and to help improve their quality of life while at home. The Clinical Manager of our Living with Advanced Illness Centreoversees the department�s day-to-day activities and assumes primary responsibility for the clinical supervision and development of the Living with Advanced Illness Centreteam. The team includes 2 Family Counsellors, a Spiritual Health Practitioner and a Program Coordinator.

    The Ideal Candidate:

    Is Passionate About Community-Based Mental Health Care

    The ideal candidate understands emotional support is just as vital as physical care when dealing with advanced illness. They actively engage and lead education and awareness building initiatives related to advanced illness from patient, family, and caregiver perspectives.

    Is an Experienced Clinician �With a minimum of 5 years clinical case management and program development, the candidate has a Master�s Degree and current registration with a professional association. They have advanced critical thinking and problem solving skills to work through complex situations.

    Is a Collaborator �An exceptional communicator and people person, the ideal candidate works within a consensus decision making model. They like to be involved in community networks, strengthen partnerships, and keep up with emerging trends.

    Qualifications & Competencies:

  • Master�s Degree in Social Work, Counselling, or related discipline is required.
  • Current registration with professional association is required.
  • Expertise in end-of-life, grief, and trauma clinical practice.
  • 5 years progressive experience in a management role.
  • Successful record of establishing and maintaining effective and professional relationships within the social services sector.

    For Complete Job Description and Qualifications:

    View the full job description at [website]

    Applications will be accepted until suitable candidates are found. Only qualified applicants will be contacted.

    Submit resume and cover letter with attention to Fiona McColl, Executive Director

    Our Workplace:Hospice Calgary believes people are the key to what we do. Each person is seen, welcomed, and recognized for who they are so that they can be their best selves.

    Our Mission:To help families and individuals achieve support, hope, and well-being through compassionate end-of-life and bereavement care.

    Job Types: Full-time, Permanent

    Salary: $80,000.00-$90,000.00 per year

    Benefits:
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Work from home
    Schedule:
  • 8 hour shift

    COVID-19 considerations:
    All clients and guests are required to wear a mask and sanitize.

    Education:
  • Master's Degree (preferred)

    Experience:
  • clinical case, program development, and management.: 5 years Location: One location

    • Example 4

    The Wetaskiwin Primary Care Network (WPCN) seeks to fill a part-time (0.8FTE), Clinical Manager position. This senior role is responsible and accountable to manage the PCN�s clinical programs and teams in providing evidence-based programs and services that support the vision, mission, and business plan of the PCN. The Clinical Manager will support team-based care in a hybrid model with staff working in both physician clinics and the central business offices. The Clinical Manager will provide oversight for the delivery of quality improvement services so that a continuous improvement approach is adopted and maintained within the PCN. The Clinical Manager plays a leadership role in supporting the provincial objectives and PCN priority initiatives with guidance from the Executive Director and the Board of Directors.

    Our ideal candidate has:

  • A minimum of 5 years experience related to primary care, community health or rural nursing.

  • Program or Project Management education or relevant experience.

  • Experience in planning and delivery of program development and quality improvement.

  • Experience in progressive responsibility in leading change for programs.

  • Demonstrated ability and comfort in problem-solving, decision making and conflict resolution.

  • Experience in a managerial and leadership capacity, coaching & mentoring a multidisciplinary team.

  • Excellent relationship building, interpersonal and public relation skills.

  • Excellent oral, written, presentation, and facilitation skills.

    Job Types: Part-time, Permanent

    Benefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Vision shift

    • Example 5

    70 Hours Bi-weekly | Non-Union | Day-Evening shifts

    The Clinical Manager for Inpatient Mental Health and Behavioural Neurology is accountable for ensuring clinical and operational excellence in these areas. In addition, the Clinical Manager provides oversight to the Electroconvulsive Therapy (ECT) which serves the aforementioned programs. The Clinical Manager will be responsible for promoting outstanding patient and family experience by developing and supporting high performance teams while ensuring high quality, safe patient care. In collaboration with the leadership team, the Clinical Manager will support the development and implementation of program planning and the evaluation of services to meet the needs of the specific patient populations. The Clinical Manager will be a key leader, supporting Baycrest in implementing new directions consistent with the Baycrest strategic plan and other health system requirements and innovations. Communication and collaboration with patients and their families, interprofessional team members and system partners are core expectations of this role.

    Responsibilities include but are not limited to:
  • Supports the interprofessional team in the development of solutions/service delivery that provides exceptional patient/family care
  • Supports the implementation of best practices, quality documentation practices and accountability models
  • Ensures an interprofessional approach to care, recognizing the unique contribution of each team member
  • Contributes to the organization and the program in the realization of Baycrest�s mission, vision, values and strategic plan
  • Champions innovation and seeks opportunities to work with organizational and external partners on complex health system issues
  • Supports the development and implementation of quality improvement processes, including metrics and performance indicators
  • Promotes a patient and family centred care approach, and responds effectively to and addresses issues identified by patients and family members in a timely fashion
  • Coaches, mentors, supports, and facilitates the creation and maintenance of an environment that fosters creativity, ethical decision-making and professional judgment
  • Promotes staff initiative, accountability and critical thinking skills in resolving clinical issues and conflict
  • Provides point of care resources to ensure safe and effective patient care
  • Identifies trends, issues and challenges requiring change in practice patterns or processes
  • Works collaboratively with the leadership team and taking joint accountability for patient outcomes, financial/operational budgets and utilization targets and overall unit performance.

    Qualifications include but are not limited to:
  • Current membership in good standing with a Regulated Health Discipline Professional College in Ontario.
  • Master�s Degree
  • Significant experience in the field of Geriatrics, Mental Health and/or with management of Behavioural & Psychological Symptoms of Dementia
  • Strong financial management skills
  • Minimum 3 years of leadership and management experience, preferably in a Hospital environment
  • Proven communication, team building, problem solving and conflict resolution skills in an interprofessional team environment
  • Demonstrated effective and innovative leadership, critical thinking and judgment skills
  • Knowledge and skill in program development, implementation and evaluation
  • Current and valid Basic Cardiac Life Support (�BCLS�) certification
  • Certification in Pieces, Crisis Prevention Institute (�CPI�) and Gentle Persuasive Approaches (�GPA�) an asset
  • Experienced with Hospital Information systems and Microsoft Office software applications required, familiarity with Meditech, Safety Event Reporting System (�SERS�) an asset
  • Demonstrated on-going professional development and continuing education
  • Previous management experience in a unionized environment preferred

    Total Compensation
  • Competitive salary and vacation
  • Enrolment in Extended Health and Dental Benefit Plan
  • Enrolment in the Healthcare of Ontario Pension Plan (�HOOPP�)
  • Access to 24/7 Employee Assistance Program

    Job Type: Full-time

    Benefits:
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision care
  • Wellness program
    Schedule:
  • 8 hour shift

    Application question(s):
  • Question Weight: 25
    Do you have current membership in good standing with a Regulated Health Discipline Professional College in Ontario?
  • Have you successfully completed a Master�s Degree ?
  • Do you have significant experience in the field of Geriatrics, Mental Health and/or with management of Behavioural & Psychological Symptoms of you have a minimum 3 years of leadership and management experience, preferably in a Hospital environment?

    • What does a Clinical Manager do?

    A Clinical Manager takes on the management responsibilities necessary for running a successful healthcare facility. This includes hiring and training new team members, and supervising the rest of their team to ensure the facility is running smoothly. They also take on administrative tasks such as creating a budget, developing new policies, procedures and standards, updating medical records, and sometimes making appointments for patients.

    Clinical Manager skills and qualifications

    Since Clinical Managers have such a wide array of duties and responsibilities, they must have good organizational skills to manage all of their tasks. A successful Clinical Manager will also hold skills and qualifications including:

    • Proficient in administrative tasks, such as updating patient records and creating an efficient schedule
    • Strong interpersonal skills for talking to patients, healthcare providers, and insurance companies
    • Excellent written and verbal communication skills
    • Ability to multi-task and manage time well
    • Great analytical and decision-making skills
    • Able to lead and motivate a team confidently
    • Knowledge of medical terminology, and provincial/territorial and federal regulations
    • Understanding of finances to create and monitor a budget

    Clinical Manager experience requirements

    Based on the size of your healthcare facility, you may have different experience requirements for Clinical Manager candidates. Generally, candidates should have two to three years as a Manager in a healthcare setting. If your healthcare facility is larger, requirements may be stricter, such as three to five years of experience in a healthcare setting. This can be in a variety of roles, such as a Medical Administrative Assistant, Medical Receptionist, or Medical Transcriptionist.

    Clinical Manager education and training requirements

    Education and training requirements will vary based on the size of your healthcare facility. Generally, however, candidates should have a bachelor’s degree in healthcare administration, medical services administration, or a similar field. You may also accept a candidate with a college diploma or certificate in clinical management.

    If your healthcare facility is larger, however, candidates should have a bachelor’s degree and master’s degree in public health, business administration, or a similar field. You may even require candidate’s to have come from a healthcare background, such as registered nursing.

    Clinical Manager salary expectations

    According to Indeed Salaries, the average salary for a Clinical Manager in Canada is $60,578 per year. This salary varies based on the company, experience, and location.

    Job description samples for similar positions

    If this Clinical Manager job description sample isn’t quite what you’re looking for, related job description samples include:

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    Clinical Manager job description FAQs

    What is the work environment of a Clinical Manager like?

    Clinical Managers work in fast-paced environments to ensure patients are being seen as quickly as possible. They usually work in a private office away from patients or shared office space with other medical staff. Clinical Managers can work in any type of healthcare facility, such as hospitals clinics, specialized care centres, and nursing homes. Their hours can vary, but Clinical Managers typically work normal office hours Monday to Friday.

    What qualities make a good Clinical Manager?

    Several employees report to Clinical Managers, as they are one of the highest levels of management. This means that Nurse Managers, Aides, Orderlies, Office Clerks, Medical Coders, and any other members of the medical team report to Clinical Managers.

    Who reports to a Clinical Manager?

    The first thing to look at when looking for potential Clinical Managers is their educational background. A successful Clinical Manager should have a bachelor’s and/or master’s degree in healthcare administration, medical services administration, or a similar field. The next thing to look at is their experience. A good Clinical Manager needs experience in the healthcare industry either as a Registered Nurser or in a similar medical administrative role.

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