What does a human resources (HR) manager do?
A human resources (HR) manager works in a company’s HR department to manage relations between the company, the company’s management and stakeholders and the employees. They are responsible for creating a robust recruitment program and ensuring employees are paid correctly and can easily access their benefits. These professionals are often the first point of contact for any employee complaints or problems and are expected to find effective solutions. In today’s world, many human resources (HR) managers utilize HR software for processes like recruitment, handling benefits, tracking KPIs, storing employee records, managing onboarding and offboarding and automating payroll. Human resources (HR) managers may also consult with management and other stakeholders on more high-level tasks, like implementing and tracking DEI (diversity, equity and inclusion) practices and performance management.
Human resources (HR) manager skills and qualifications
An effective human resources (HR) manager is generally expected to have a combination of hard and soft skills that help them perform their role effectively. Here are some key skills and qualifications to look for when reviewing candidates for your human resources (HR) manager position:
- Knowledge of core HR tasks like recruitment, onboarding/offboarding, storing employee data and addressing complaints
- Proficiency in commonly used HR software (e.g., Workday or Dayforce)
- Excellent written and verbal communication
- Ability to multitask and work well under pressure
- Conflict resolution and negotiation skills
- Knowledge of Canadian labour laws and regulations
- Empathy
Human resources (HR) manager experience requirements
An effective human resources (HR) manager is usually expected to have several years of experience working in an HR department. In addition, past experience in a management role can be a significant advantage. It’s also a good idea to seek candidates who have previously worked in the same field as your company, even if it was in a different capacity to HR, as they may have strong knowledge of the industry and numerous transferable skills.
Human resources (HR) manager education and training requirements
While there are no specific qualifications required to be a human resources (HR) manager, many employers prefer candidates who hold a college degree in a relevant field, like human resources, business administration or industrial psychology. Professional certifications in HR, like a Chartered Professional in Human Resources (CPHR) designation, can substitute for or supplement a bachelor’s degree.
Human resources (HR) manager salary expectations
According to Indeed Salaries, the average salary for a human resources (HR) manager in Canada is $84,764 per year. Salaries may be dependent on experience, industry, location and company.
Job description samples for similar positions
If a human resources (HR) manager is not quite what you’re looking for, here are some job descriptions for similar roles to consider:
Human resources (HR) manager job description FAQs
Who does a human resources (HR) manager report to?
At large companies, a human resources (HR) manager typically reports to the HR director or the head of the HR department. They may also be accountable to C-suite employees and other stakeholders. In small organizations, a human resources (HR) manager may be the sole HR representative, reporting to upper management or the owner.
What’s the difference between a human resources (HR) manager and an HR director?
Human resources (HR) manager is a mid-level position in an HR department, while an HR director is the most senior role—HR directors usually head up this department. This makes leadership skills paramount for HR directors, and they often are responsible for creating and directing the company’s entire HR strategy. On the other hand, a human resources (HR) manager is more concerned with the day-to-day management of the HR department, focusing on operational tasks.
What are the best soft skills for a human resources (HR) manager to have?
Because HR is such a people-focused career path, having well-developed interpersonal skills, often called soft skills, can be very important. It’s a good idea to prioritize candidates who are great communicators and who can conduct themselves with confidence and assertiveness. Problem-solving and mediation skills are also very advantageous in this role. To foster good relations and trust between your employees and the HR department, you can also seek candidates who display strong empathy and compassion. Finally, try looking for candidates who share the values of your company, like excellent customer service or championing diversity in the workplace.
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