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Collections Specialist Job Description: Top Duties and Requirements

A Collections Specialist, or Collection Clerk, is responsible for collecting payments on overdue accounts and bad cheques, and contacting debtors to make collection arrangements. Their duties include tracing and locating debtors, notifying debtors of overdue payments, and compiling reports relating to collection work.

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Collections Specialist duties and responsibilities

Responsible for resolving internal and external account queries, Collections Specialists are expected to monitor client accounts and notify clients when payments become overdue. Overall responsibility for the collection of accounts receivables lies with the Collections Specialist. Typical duties include:

  • Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
  • Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received
  • Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
  • Tracing and locating debtors to make payment arrangements
  • Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary
  • Preparing reports related to collection work
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Collections Specialist Job Description Examples:

Example 1

Position: Government / Ministry OF Finance Collections Specialist

Financial Debt Recovery Ltd. is currently seeking Senior and Intermediate � level Collection Agents for our OGA/MOF department. We will also accept agents applying for Major Banks, Auto and Telecommunications portfolios. The position is an onsite position.

The duties of a Collections Specialist include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers� questions regarding their account and negotiate repayment.

Job Type: Full Time, Permanent, On site

Job Location: 40 West Wilmot Street, Richmond Hill, Ontario

Hours: 40 hours

Salary: Competitive salary and health benefits plus commission and bonuses.

Required Hours:

Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

Job Duties:

  • Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
  • Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
  • Maintain compliance by use of proper policy, procedures, and script.
  • Accurately record all details of communications and activities within the system
  • Proactively monitor and investigate accounts to locate pertinent information to aid collection
  • Utilize various trace tools to locate consumer information
  • Identify cases for special handling according to company criteria, including legal actions and asset attachment
  • Maintain a clean and secure work environment
  • Ensure collection goals are obtained

    Required Experience:

  • 3-5 years high volume corporate third-party debt collections experience
  • Knowledge of billing and collections procedures
  • Accounts Receivable knowledge/experience
  • Strong negotiation and customer service skills
  • Excellent verbal and written communication skills
  • Strong attention to detail, organized, efficient and able to multi-task
  • Excellent customer service skills
  • Goal-oriented
  • Proficient computer skills
  • Experience using CUBS or DRS systems an asset
  • Bilingualism is an asset

    Benefits:

  • Competitive salary, paid training, and a bonus and commission structure
  • Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
  • Staff BBQ and Company Events
  • Free on-site parking
  • Group Benefits (health, life, dental insurance plan)
  • Paid time off.
  • Ongoing training and career advancement opportunities

    Seize the opportunity to advance your career in financial services!

    Come join our team!

    NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]

    Salary: $3,000.00-$4,000.00 per month

    Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
    Schedule:
  • 8 hour shift
    Supplemental pay types:
  • Commission pay



    Ability to commute/relocate:
  • Richmond Hill, ON L4B 1H8: reliably commute or plan to relocate before starting work (required)

    Application question(s):
  • How many years of Third Party Debt Collection experience do you have?
  • How soon can you start?
  • What is your salary expectation?

    Experience:
  • Debt Collections: 3 years (preferred)
  • Accounts Receivable: 3 years (preferred)
  • Payment Negotiation: 3 years (preferred)
  • Outbound Call Centre: 3 years (preferred)

    Language:
  • English Fluently Location: In person

    • Example 2

    Are you a self-motivated, hardworking individual who enjoys being a part of an industry leading service provider? Collectrite Ontario & Christensen Law Firm is seeking an experienced Collections Specialist to join our team.

    We are an industry leader in debt collection. With a vibrant and entrepreneurial atmosphere your ideas will be heard and you will have an opportunity to show case your skills and knowledge. The environment is casual, friendly and geared towards long-term career development.

    The successful candidate will specialize in helping our clients with quick recovery of their delinquent accounts. They will be self-motivated, independent and comfortable in a dynamic environment with changing priorities and be able to think and address problems strategically.

    Key Responsibilities

  • Manage a high volume of delinquent accounts and execute debt collection efforts in accordance with prescribed work-plans
  • Communicate regularly with debtors via inbound and outbound calls, email and fax
  • Conduct skip trace, asset investigation and review financial documents as required
  • Liaise and collaborate with internal and third parties involved; counsel/lawyer or representatives, bankruptcy trustees, credit counselors, other professionals and clients
  • Ensure Collections work-plans are followed to completion, including preparation of files for transition to the litigation department as necessary
  • Investigate and resolve debtor complaints, while ensuring client complaint reporting procedures are met if applicable
  • Achieve and maintain revenue, audit and scorecard objectives

    Skills/Knowledge

  • Completion of Post-Secondary Education or related work experience
  • Third Party Collections or Sales experience
  • Knowledge of Collections Law is an asset
  • Intermediate skills using MS Office
  • Demonstrate strong negotiating skills and the ability to rationally resolve conflicts
  • Ability to speak persuasively and listen critically
  • Ability to multi-task, meet and set tight deadlines
  • Call Center experience is an asset
  • Critical decision making
  • Ability to maintain calm and professional in escalated situations
  • Attention to detail and the ability to follow compliance guidelines is critical

    The environment is casual, friendly, and geared towards long-term career development. The compensation package includes a competitive base salary, performance bonus, and medical/dental benefits.

    Candidates must agree to and successfully pass a criminal record check and credit check to our satisfaction.

    Collectrite Ontario and Christensen Law Firm welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Job Type: Full-time

    Salary: $20.00-$25.00 per to Friday

    • Example 3

    Piller�s Fine Foods, a Division of Premium Brands Operating Limited Partnership, is a premier Canadian producer of the finest European-style processed meats with state-of-the-art production facilities throughout Ontario. Our award-winning deli products under the Piller�s brand are sold to grocery and restaurant chains throughout North America.

    Are you someone who enjoys working as part of a dynamic team? Do you possess a strong attention to detail? Do you enjoy collections and communicating with customers? Are you looking for an environment that values continuous learning and supports opportunities for growth? If you've answered yes to any of the above questions, then we want to hear from you!

    We are currently accepting resumes for a Collections Specialist for our Finance department located in Waterloo, Ontario.

    The Collections Specialist will report to the Controller and be responsible for accounts receivables and collections of customer accounts.

    Duties and Responsibilities include but are not limited to:

    � Run, analyze and send out AR aging reports on a weekly basis

    � Set weekly collection plans

    � Review credit information for new customers

    � Investigation and clearing of customer payment deductions

    � Daily processing of cash receipts to Customer Accounts

    � Preparing daily bank deposits

    � Regular follow up on customer overdue accounts

    � Prepare and issue manual AR invoices

    � Investigate discrepancies related to customer payments and resolve any differences

    � Processing of payments through credit card

    � Process Credit Notes as required

    Qualifications for this position include:

    � Accounting and/or Business Management diploma

    � Require a minimum of 3-year full cycle Accounts Receivable experience

    � Able to work in a fast-paced environment, navigating through several screens at once

    � Advanced Excel Skills

    � Detail orientated with the ability to maintain confidentiality

    � Ability to work within tight deadlines

    � Excellent customer service, time management, organization and analytical skills

    We would like to thank all applicants for their interest; however only those selected for an interview will be contacted. Piller's Fine Foods is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. Piller's Fine foods is committed to working with and providing reasonable accommodation to individuals with disabilities. Please advise us if you required accommodation.

    Job Type: Full-time

    Benefits:
  • Company events
  • Company pension
  • Dental care
  • Discounted or free food
  • Employee stock purchase plan
  • Extended health care
  • On-site parking
  • Stock options
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to cycle Accounts Receivable: 3 years (preferred)

    • Example 4

    GFL Environmental is looking for a Junior Collections Specialist to join our team based out of our Edmonton, Alberta Office! The Junior Collections Specialist will be responsible for a pre-defined list of AR customer accounts and the timely collections of those accounts, with an emphasis on building successful internal and external relationships. .

    Key Responsibilities:

  • Identify escalation opportunities to ensure timely collections, of current billed invoices
  • Maintain the accuracy of the information retained for that customers, terms, customer defined billing requirements etc.
  • Month End consolidation and completeness of departmental tasks
  • Seek new ideas to improve efficiency in completing own work
  • Support reporting processing
  • Customer Credit Card processing
  • Various projects to support the AR and Accounting teams as required
  • Outgoing calls up to 100 per day
  • Comply with all company policies, procedures and directives from management

    Knowledge, Skills and Competencies:

  • Basic Accounting Knowledge.
  • Intermediate Excel
  • Internal/External Customer Service
  • Excellent verbal and written communication.
  • Bi-Lingual English/French is considered an asset

    We thank you for your interest. Only those selected for an interview will be contacted.

    GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

    Job Type: hour shift

    • Example 5

    Frontier Supply Chain Solutions Inc. is a provider of Canadian and US Customs Services, Trade Consulting, Supply Chain Logistics, including courier, TL and LTL services.

    We are currently seeking a full-time Accounts Receivable / Collections Specialist to join our finance team.

    Based in our head office in Winnipeg, reporting to the Controller, the Accounts Receivable / Collections Specialist will be responsible for developing customer relationships and collecting invoice payments in a timely manner.

    Job Responsibilities include:

  • Daily collections including contacting clients to secure payment
  • Update and record notes based on agreed payment terms
  • Reconcile customer accounts receivable statements
  • Generate and deliver statement and requested reports on a regular basis
  • Retrieve invoices or paperwork to resolve client disputes or concerns
  • Customer credit reference checks
  • Escalate current or potential issues to Senior Management
  • Recommend and address accounts for collection and/or bad debt allowance
  • Process customer credit card payments
  • Assist with customer payment and credit and debit note application

    Candidate Qualifications:

  • 2 years of office experience
  • 1 year accounts receivable experience, including collection calling
  • Proficiency in Microsoft Office (Word, Outlook, and Intermediate toAdvanced Excel)
  • Experience in Transportation industry would be an asset
  • Experience with Microsoft Great Plains Dynamics would be an asset
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Strong ability to prioritize multiple tasks, organize and meet deadlines
  • High degree of accuracy and attention to detail
  • Ability to analyze and problem solve
  • Ability to work independently in a demanding environment

    If this role interests you please reply with your resume and salary expectations.

    Job Types: Full-time, Permanent

    Salary: $40,000.00-$45,000.00 per year

    Additional pay:
  • Bonus pay
    Benefits:
  • Dental care
  • Paid time off
    Schedule:
  • Day shift
  • Monday to Friday
  • No weekends

    Ability to commute/relocate:
  • Winnipeg, MB: reliably commute or plan to relocate before starting work (preferred)

    Application question(s):
  • Why are you interested in working for Frontier?

    Experience:
  • Accounts receivable: 1 year (preferred)
  • collection calling: 1 year Excel: 1 year (preferred)

    • Example 6

    Are you a self-motivated, hardworking individual who enjoys being a part of an industry leading service provider? Collectrite Ontario & Christensen Law Firm is seeking an experienced Collections Specialist to join our team.

    We are an industry leader in debt collection. With a vibrant and entrepreneurial atmosphere your ideas will be heard and you will have an opportunity to show case your skills and knowledge. The environment is casual, friendly and geared towards long-term career development.

    The successful candidate will specialize in helping our clients with quick recovery of their delinquent accounts. They will be self-motivated, independent and comfortable in a dynamic environment with changing priorities and be able to think and address problems strategically.

    Key Responsibilities

  • Manage a high volume of delinquent accounts and execute debt collection efforts in accordance with prescribed work-plans
  • Communicate regularly with debtors via inbound and outbound calls, email and fax
  • Conduct skip trace, asset investigation and review financial documents as required
  • Liaise and collaborate with internal and third parties involved; counsel/lawyer or representatives, bankruptcy trustees, credit counselors, other professionals and clients
  • Ensure Collections work-plans are followed to completion, including preparation of files for transition to the litigation department as necessary
  • Investigate and resolve debtor complaints, while ensuring client complaint reporting procedures are met if applicable
  • Achieve and maintain revenue, audit and scorecard objectives

    Skills/Knowledge

  • Completion of Post-Secondary Education or related work experience
  • Third Party Collections or Sales experience
  • Knowledge of Collections Law is an asset
  • Intermediate skills using MS Office
  • Demonstrate strong negotiating skills and the ability to rationally resolve conflicts
  • Ability to speak persuasively and listen critically
  • Ability to multi-task, meet and set tight deadlines
  • Call Center experience is an asset
  • Critical decision making
  • Ability to maintain calm and professional in escalated situations
  • Attention to detail and the ability to follow compliance guidelines is critical

    The environment is casual, friendly, and geared towards long-term career development. The compensation package includes a competitive base salary, performance bonus, and medical/dental benefits.

    Candidates must agree to and successfully pass a criminal record check and credit check to our satisfaction.

    Collectrite Ontario and Christensen Law Firm welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Job Type: Full-time

    Salary: $20.00-$26.00 per hour

    Benefits:
  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Vision to Friday

    • What does a Collections Specialist do?

    Collections Specialists are typically employed within accounts receivable departments for various companies such as banks, loan companies, utility companies, and department stores. With overall responsibility for the collection of all accounts receivable, a Collections Specialist will monitor customer accounts, provide customer service regarding collection issues, resolve client discrepancies, and communicate with sales departments regarding customer accounts. Often Collection Specialists may also approve or decline future lines of credit or credit purchases for clients – as they will be best able to review and assess clients’ payment history.

    Collections Specialist skills and qualifications

    A successful Collections Specialist typically has a combination of accounting and clerical skills, communication and negotiation capabilities, and an analytical eye for detail. Organization and time management skills are imperative to success, as Collection Specialists are often juggling multiple priorities at any given time. Having the ability to assess the tasks at hand, prioritize, and act accordingly will be beneficial in managing the workload. Top skills for Collections Specialists include:

    • Strong clerical and administrative abilities, including proficiency in managing documents, spreadsheets, and databases
    • Strong numeracy skills, particularly with regards to scheduling, budgeting, and accounting
    • Accuracy and attention to detail, with an analytical eye
    • Proficient computer skills, with a good working knowledge of Excel, Google Sheets and other data management software
    • Being a team player and confidently collaborating with Sales, Credit, and various other departments to find solutions to problems
    • Excellent written and verbal communication skills, both within the company and externally with clients
    • Investigative and research capabilities

    Collections Specialist experience requirements

    Ideal candidates will have one to two years of experience within a Collections Specialist, Accounts Receivables, or Billing role. However, experience within administrative and clerical positions will be beneficial. Entry-level candidates should have a minimum of some experience within one of these areas. Familiarity with accounting processes and software (such as SAP) is an asset. Industry-relevant experience is also a bonus.

    Collections Specialist education and training requirements

    A high school diploma is required for most Collections Specialist positions. While a period of on-the-job training is often provided for Collections Specialists, a business school diploma or accounting qualifications are an asset. In certain provinces, additional licensing may be necessary. In British Columbia, this is regulated by Consumer Protection British Columbia, and in Yukon, the Professional Licensing and Regulatory Affairs office issues licenses.

    Collections Specialist salary expectations

    According to Indeed Salaries, a Collections Specialist’s average salary is $38,641 per year in Canada. However, this may vary depending on experience, location, and company.

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