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Debt Collector Job Description: Top Duties and Requirements

A Debt Collector, or Collections Agent, is an individual who contacts people with unpaid bills or accounts in search of overdue amounts. Their main duties include notifying the debtor of their unpaid balance, arranging payment over the phone or in-person, and locating or tracing debtors by calling friends, family, and neighbours if the individual is difficult to contact.

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Debt Collector duties and responsibilities

There are many daily duties and responsibilities a Debt Collector must perform daily. Some of the most common tasks include:

  • Keep records of overdue balances and payment plans
  • Suggest payment plans and options for the debtor to resolve their debt
  • Follow up on bounced cheques and report any fraudulent payment attempts to the local authorities
  • Answer customer questions and provide information to help the debtor understand how to resolve their unpaid account
  • Negotiate settlements on behalf of the lender
  • Report overdue accounts to collections agencies
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Debt Collector Job Description Examples:

What does a Debt Collector do?

A Debt Collector is responsible for recovering overdue payments from debtors. They maintain excellent records and answer all communications. If they have trouble recovering payment, they may escalate the case to a higher level of collections. A Debt Collector can be employed by a collections agency, utility company, bank, loan company, credit union, or government financing institution.

Debt Collector skills and qualifications

There are several skills and qualifications that are important in a good Debt Collector candidate, including:

  • Excellent communication skills
  • Exceptional organizational and record-keeping skills
  • Strong analytical skills
  • Excellent negotiation and conflict resolution skills
  • In-depth knowledge of legal recourse for overdue accounts
  • Knowledge of software programs and reporting systems used by the company
  • Ability to multitask and prioritize as needed
  • Strong attention to detail

Debt Collector experience requirements

Ideal Debt Collector candidates will have previous experience in debt collection or another related finance role. They will have experience dealing with related financial regulations and laws. However, for entry level positions, Debt Collector candidates do not need any prior experience in debt collection, as they can be trained on the job. If the Debt Collector position requires the supervision and training of other employees, look for a minimum of three years experience in candidates.

Debt Collector education and training requirements

A Debt Collector should generally have a high school diploma. In some provinces, such as British Columbia and the Yukon, Debt Collectors require a collections license from the governing body in their province. For the rest of Canada, no licences are necessary.

Debt Collector salary expectations

According to Indeed Salaries, average Debt Collector pay in Canada is $16.76 per hour. Wages may vary based on factors like geographical location, size and type of industry, and the candidate’s level of experience.

Job description samples for similar positions

If a Debt Collector isn’t exactly what you were looking for, consider some similar job description samples including:

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Debt Collector job description FAQs

What is the difference between a Debt Collector and a Collections Specialist?

A strong Debt Collector candidate is someone who is very comfortable speaking with others. They should be good listeners, patient, and willing to help. Debt collection can sometimes be difficult, so persistence is a major key to being a successful Debt Collector. Strong candidates are excellent communicators who don’t shy away from a challenge or give up easily.

How can you make a Debt Collector job description stand out?

A Debt Collector may be an Internal Debt Collector, working for a private institution like a utility provider, bank, credit card company, or loan company. They seek repayment of overdue accounts owed directly to the company they work for. If the debtor does not repay the amount they owe, the situation is escalated to Collections Agency Debt Collectors, who are third-party Debt Collectors. They are also often responsible for finding the debtor and getting the payment to their clients.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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