Sales Support Specialist Job Description: Top Duties and Requirements

A Sales Support Specialist, or Sales Support Coordinator, is responsible for helping customers and sales staff through the sales process. A Sales Support Specialist will help to create decks or presentations for the sales staff, perform research on prospects, competitors or customers, and process purchase orders or invoices.

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Sales Support Specialist duties and responsibilities

When writing a job description for a Sales Support Specialist, it is important to specify duties and responsibilities required to excel in the role, including:

Resolving issues and handling customer complaints on behalf of the sales staff
Ordering new materials for the sales staff, as needed
Providing pricing assistance and fulfilling any pricing inquiries as needed
Assisting sales staff with calling, scheduling appointments and following up with customers to ensure they are on track to meet quotas
Assisting Sales Executives with proposals or sales presentations as required
Completing necessary administrative work including filing reports, scheduling appointments, or sending emails

Sales Support Specialist Job Description Examples:

Example 1

Sales enablement and support: manage, support, and continuously improve established sales processes, policies / procedures, and tools; partner with customer-facing resources in pre and post sales functions; manage internal and external customer requests and apply creativity and critical-thinking to address and resolve inquires and issues.
Distributor support: Drive Distributor competency in Rockwell Automation tools, processes & procedure; collaborate and strategize with other company and Distributor functions as needed to resolve issues and improve Distributor and related sales execution.
Projects Management & Support:Lead and/or support project teams and change programs including initiatives to establish or enhance sales processes, tools, and competencies to drive measurable Sales and Distributor productivity improvement.
Sales office facilities management:Work effectively with other members on the Sales Specialist team; train new team members on processes, tools, and other job functions; provide sales support assistance for outside sales staff and for direct customers, including Advanced Excel, Word and PowerPoint skills; lead and/or support North America and Global
Sales Operations and Sales Enablement initiatives

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Benefits:

Dental care

Flexible schedule

Paid time off

Vision care
Schedule:

10 hour shift

Monday to Friday

Ability to commute/relocate:

Laval, QC H7P 6C5: reliably commute or plan to relocate before starting work (required)

Education:

Secondary School (preferred)

Experience:

Sales: 3 years (preferred)

Language:

French (required)

Shift availability:

Day Shift Location: In person

Example 2

We are looking for a dynamic and driven individual to join our team as an IPM Scoutek Sales Support Specialist. This role is perfect for someone with a commercial greenhouse background and a strong understanding of Integrated Pest Management (IPM). As a Sales Support Specialist, you will play a crucial role in supporting our sales team, engaging with clients, performing product demonstrations, and conducting software training sessions.

Responsibilities:

Engage directly with clients, booking product demos, and following up for scheduling.

Conduct product demonstrations, showcasing the features and benefits of IPM Scoutek.

Assist with client onboarding, providing guidance and training on software usage.

Act as a confident and professional client-facing representative, delivering exceptional customer service and building strong relationships.

Support the sales team in moving the sales funnel by providing administrative assistance, including data entry, preparing sales materials, and generating reports.

Requirements:

Must be located between Windsor, ON - Niagara Falls, ON**

Background in commercial greenhouse operations with a solid understanding of IPM practices.

Excellent communication and interpersonal skills, with the ability to engage with clients effectively.

Strong presentation skills to conduct product demonstrations and deliver training sessions.

Detail-oriented with excellent organizational and time management skills.

Self-motivated and able to work independently while also being a team player.

Proficient in Google Drive and comfortable with learning and working with new software tools.

Sales support or customer service experience is essential

Valid driver's license and passport, and able to travel

This is a full-time, working remote position, with approximately 40% of your time focused on client engagement, including booking demos, providing product demonstrations, and assisting with onboarding. The remaining time will be dedicated to administrative tasks to support the sales and marketing teams. We offer a competitive salary, benefits package, and opportunities for professional growth within our innovative and rapidly expanding company.

If you are passionate about IPM, have a commercial greenhouse background, and enjoy working in a client-focused role, we would love to hear from you. Join our team and contribute to the advancement of precision agriculture with IPM Scoutek. Apply now with your resume and a coverletter detailing your relevant experience and why you are the ideal candidate for this position.

**Please note: while this position isremote, there are some semi-local tradeshows we would require your attendance at a few times a year. Therefore, we please ask for only those located between Windsor, ON - Niagara Falls, ON to please apply. Those who apply from beyond these boundaries will not be considered.

Note: Only candidates selected for an interview will be contacted.

Job Type: Full-time

Benefits:

Extended health care

Paid time off

Work from home
Schedule:

Monday to Friday

Experience:

Sales & Customer Service: 1 year (required)

Integrated Pest Management: 1 year (required)

Commercial Greenhouse: 1 year Location: Remote

Example 3

We are Hiring!

About Us

Weston Wood Solutions (the �Company�) is a global distributor and manufacturer of millwork products.

We deliver superb value by getting our customers the best products with excellent supply chain fulfilment. Our deep industry expertise and exceptional customer service is what sets us apart, and is the key to our success. We have been recognized repeatedly as one of Canada�s fast-growing and 50

Best Managed companies, and it is part of our DNA to always discover new ideas and ways to improve.

We are one team � we pride ourselves on our exceptional work ethic, can-do attitude and innate desire to learn. If this sounds like you, then Weston Wood Solutions offers an environment for you to shine and grow your career.

The Role: Sales Support Specialist

We are looking for an experienced Sales Support Specialists to join our team. As a Sales Support Specialist, the incumbent plays an important role in our Company growth by improving our sales process and productivity. This role will be providing direct support to the Sales Team to ensure the department is meeting their sales growth targets with existing and new customers. Working in an organized manner with a high degree of efficiency and in a fast-paced, rapidly evolving environment is critical to meeting customer/sales deadlines.

Your Day-to-Day:

Sales and Customer Support

Create, update and process ations, sales order confirmations, and price lists

Verify product drawings, and where applicable, populate new product code setup sheets with accurate part information

Respond to external customer inquiries related to products, service, delivery, and liaise with other team members as required

Work closely with the Company�s sales team to manage customer accounts in a manner that projects trust and reliability, and participate in sales meetings

Prioritize customer service and satisfaction, through ongoing and regular communication

Collaborate with other departments to resolve customer issues to ensure on-time customer commitments.

Order Fulfillment:

Facilitate smooth execution of sales deliverables Including:

? document customer Purchase Orders upon receipt

? enter company Sales Confirmations according to SOPs

? check them for accuracy,

? ensure correct part numbers are selected, and all information is verified with customers

Administration, Analysis and Reporting

Ensure all account information such as contact details, credit information and opportunities are maintained in our Customer Relationship Management database

Identify opportunities for workflow improvement and control, and assist in implementing changes

Maintain positive interactions to ensure customer satisfaction (both internally and externally) through regular follow-up, effective responses to requests/ inquiries/ concerns, and proactive measures that ensure a smooth and timely process for all orders

Provide backup for other sales support colleagues as required

Complete any assigned work (projects, process improvement initiatives etc.)

Understand, support and adhere to the company�s health and safety policies, programs and procedures, and all Company policies as applicable

Fulfill general administrative duties such as filing, faxing, photocopying, and processing etc.

What do you need to succeed?

Must-Have

3 + years� progressive work experience in an inside sales/ customer support and/or order specialist type role with a proven track record of success is essential

Highly effective communication skills (oral and business writing ), and proficiency in English

Adept with technology, including ERP systems, and advanced level of experience with Microsoft

365 applications, particularly Excel and Word

Excellent interpersonal skills and ability to establish rapport with customers and colleagues

Strong customer service orientation

High attention to detail and accuracy, coupled with strong aptitude with numerical data/ math skills

Excellent organizational skills with ability to multi-task and work well under pressure to get things done

Results-driven, goal-oriented mindset, with a drive to succeed

Nice-to-Have

Relevant industry experience (Millwork/ Lumber etc.)

Completion of post-secondary education in a related field; preference in Supply Chain discipline or Engineering discipline

Hands-on experience with Epicor BisTrack or a similar ERP system

If you are interested in joining our great team in this role, please submit your resume and brief cover letter indicating why you are interested in the role by latest December 09, 2022. Weston Wood Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all of our applicants in advance.

Job Types: Full-time, Permanent

Benefits:

Company events

Employee assistance program

On-site parking

Paid time off
Schedule:

8 hour shift

Monday to Friday

Ability to commute/relocate:

Brampton, ON: reliably commute or plan to relocate before starting work (required)

Education:

Secondary School service: 1 year (preferred)

Example 4

About Us:

Mason Staffing Services is an independent consulting business that supports companies by providing the industry professionals they need to grow and succeed. We work directly with our customers to ensure quality by understanding their hiring objectives and creating synergies throughout the process. Specializing in the Civil and Marine Industries, Mason Staffing Services provides personalized, independent recruitment services where you need it most.

Title: Service and Inside Sales Support Specialist

Location: Quebec QC

We are currently seeking an experienced Service & Sales Support Specialist for our location in Quebec, Canada. Individuals who are authorized to work in Canada, are fluent in French and English, and who have the skills and qualifications listed below, are encouraged to apply.

We offer competitive salaries, overtime, company paid benefits such as health/dental/life/disability insurance, paid time off, and opportunities for growth based on merit.

Service & Inside Sales Support Specialist Job Overview:

The Service & Inside Sales Support Specialist will be responsible for the day-to-day service and sales support functions of the depot. This includes, by is not limited to, service dispatch coordination, preparing es, basic technical support, sales/service inventory monitoring and handling sales enquiries. A strong ability to comprehend product information combined with customer service experience, proficient computer skills, and a high level of professionalism, while working in a team environment are required. Technical, organizational and communication skills are essential.

General Responsibilities:

Ensures compliance to company procedures and policies.

Will be the point of contact for customer sales, service, and information requests. Ensures that customer needs are fulfilled with quickly and with professionalism.

Research and resolve basic technical issues on product and service. Collect symptoms of customer problems and facilitate repairs.

Respond to service requests for ations (RFQ) in a timely manner

Log and monitor service activity, provide status updates and liaise between customers and service technicians as required.

Assist lead service technician with the coordination and dispatch of work assignments.

Responsible for generating service calls in the ERP system.

Responsible for reviewing and invoicing service work orders In ERP system.

Monitor local inventory requirement levels and generate reorder requests when necessary.

Assist with ensuring that technicians complete all paperwork in a correct.

Ensure warranty documentation is processed correctly and promptly.

Adhere to company and manufacturer warranty policies and procedures.

Review open work in process (WIP) reports on a regular basis and ensure that all completed service repairs are processed.

Assist with incoming sales calls and walk in enquiries from sales prospects and customers when sales representatives are not available.

Ensure marketing materials and brochure inventories are kept up to date.

Maintain solid customer relationships.

Communicates customer concerns and complaints to supervisor and/or management.

Provides shipping and receiving support as required

Provides back-up support to Depot Administrator

Service & Inside Sales Support Specialist Requirements:

3+ years of relevant experience

Must be fluent in English and French

Must be authorized to work in Canada without visa sponsorship

Post-Secondary Education (Associates Degree)

Proficient computer skills; Microsoft Outlook, Excel, Word

Dynamics SL experience a plus.

Good demonstration of verbal and writing skills

Meticulous attention to detail and organizational skills

Job Types: Permanent, Full-time

Pay: $20.00-$32.00 per hour

Benefits:

Company pension

Dental care

Disability insurance

Extended health care

Life insurance

Paid time off

RRSP match

Vision care
Schedule:

8 hour shift

Day shift

On call

Overtime
Supplemental pay types:

Bonus pay

Overtime pay

Ability to commute/relocate:

Quebec City, QC: reliably commute or plan to relocate before starting work (preferred)

Experience:

Service & Sales: 3 years and French (preferred)

Example 5

Are you a recent graduate looking for an opportunity to work within an organization that will recognize your unique abilities to connect with potential clients throughout Atlantic Canada? You will be exposed to a fast paced, digital focused, company that is evolving and constantly growing to meet the demands of group clients/members.

Digital SALES Support Specialist

Higgins Insurance

Job Description:

As part of a dynamic sales team, the digital sales support specialist will work to constantly improve the onboarding of new client leads/opportunities into our CRM system. You will have countless tools and resources at your disposal to be able to multi-task and handle several lead streams simultaneously. This position, although entry level within the organization, will expose you to our entire operation allowing you to see first-hand how the brokerage manages our client relationships by creating meaningful content and touchpoints throughout the policy life cycle.

Responsibilities:

Inbound lead management, maintaining and exceeding current service level expectations.

Quoting home, auto, and recreational risks within industry specific programs and software.

Organizing new prospect client files within our broker management system, following detailed sales operating procedures to ensure the accuracy of our database.

Setting follow-ups and abeyances to build a prospect sales database to ensure sales funnel levels to meet future business targets.

Provide detailed activity reporting to the management team.

Face of the organization for all digital leads received from current and future company websites, social media platforms, email, and other streams.

Assist in the creation and maintenance of Higgins Insurance digital presence and sales activities, which will include digital sales forecasting exercises.

Exceeding sales and operational targets for the organization, team, and individual.

Qualifications:

Ability to work independently, remotely (as required), and within a team setting to maximize your personal strengths with work requirements.

Recent successful completion of post secondary education.

Past working experience in a service related industry with a focus on customer satisfaction.

Proficient with Windows based applications and social media platforms for business.

Attitude/Skills:

Energetic individual seeking to build intangible business skills that are acquired from the hands-on experience of sales/marketing within a nimble, local business.

Highly motivated person, that is considered a self-starter and actively seeks out opportunities to grow and learn.

Inquisitive by nature to understand prospects� current position to better tailor solutions to their specific needs. One size never fits all approach.

The constant desire to win!

Education/Training:

Working knowledge of Windows and Microsoft applications required.

Ability to multi-task accurately and with confidence.

Successful completion of post secondary education � copy of diploma/transcript required.

French fluency (written) considered an asset, but not a requirement.

Job Types: Full-time, Permanent

Salary: $34,000.00-$40,000.00 per year

Additional pay:

Bonus pay
Benefits:

Casual dress

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Flextime

Life insurance

On-site parking

Paid time off

RRSP match

Vision care
Flexible language requirement:

English not hour shift

Example 6

Star Solutions is a leading supplier of mobile network infrastructure solutions focused on Rural, Enterprise and Emergency Communications applications. With deployments in over 30 countries, we have applications in rural broadband and mobile networks, private enterprise networks for mines and oil & gas industries, and rapid deployment systems for disaster relief and emergency communications.

We are looking for a highly organized and energetic individual with great people skills to join our sales & marketing team as a Sales Support Specialist. You will contribute to our sales operations team by co-ordinating & supporting sales activities and provide great customer service.

Key Job Functions:

� Assist with customer account follow-up communications & administrative activities

� Build and maintain active customer & contract databases

� Support sales team by organizing responses for proposals and information requests

� Support sales operations activities by assisting in order processing and customer requests

� Support sales & marketing team by co-ordinating projects and activities such as exhibition/trade show planning

Qualifications and Desired Skills & Experience:

� Proficiency with MS Office Suite, particularly MS Excel

� Completion of a diploma/degree in business or related discipline from a recognized post- secondary institution

� Strong communications skills; both verbal and written

� Detailed oriented with strong analytical and organization skills

� Excellent team work, customer service and interpersonal skills

� Experience in presenting to internal cross functional teams in an office environment is an asset

� Proven work experience as a sales support specialist or sales support associate in a B2B environment is preferred

This is a full-time position working in the office M � F

Response Information:

If you are interested in applying for this position, please forward your cover letter (required) and resume.

Job Type: Full-time

Benefits:

Dental care

Extended health care

Vision care
Schedule:

8 hour shift

Monday to Friday

Ability to commute/relocate:

Richmond, BC: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's Degree service: 1 year (preferred)

Example 7

About us:

Mason Staffing Services is an independent consulting business that provides specialized industry professionals that companies need to grow and succeed. Focused in the Maritime, Marine Construction, and related industries, we work directly with our customers to ensure quality and create synergies to meet their hiring demands.

Title: Service and Inside Sales Support Specialist

Location: Quebec QC

We are currently seeking an experienced Service & Sales Support Specialist for our location in Quebec, Canada. Individuals who are authorized to work in Canada, are fluent in French and English, and who have the skills and qualifications listed below, are encouraged to apply.

We offer competitive salaries, overtime, company paid benefits such as health/dental/life/disability insurance, paid time off, and opportunities for growth based on merit.

Service & Inside Sales Support Specialist Job Overview:

The Service & Inside Sales Support Specialist will be responsible for the day-to-day service and sales support functions of the depot. This includes, by is not limited to, service dispatch coordination, preparing es, basic technical support, sales/service inventory monitoring and handling sales enquiries. A strong ability to comprehend product information combined with customer service experience, proficient computer skills, and a high level of professionalism, while working in a team environment are required. Technical, organizational and communication skills are essential.

General Responsibilities: