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Sales Support Specialist Job Description: Top Duties and Requirements

A Sales Support Specialist, or Sales Support Coordinator, is responsible for helping customers and sales staff through the sales process. A Sales Support Specialist will help to create decks or presentations for the sales staff, perform research on prospects, competitors or customers, and process purchase orders or invoices.

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Sales Support Specialist duties and responsibilities

When writing a job description for a Sales Support Specialist, it is important to specify duties and responsibilities required to excel in the role, including: 

  • Resolving issues and handling customer complaints on behalf of the sales staff
  • Ordering new materials for the sales staff, as needed
  • Providing pricing assistance and fulfilling any pricing inquiries as needed
  • Assisting sales staff with calling, scheduling appointments and following up with customers to ensure they are on track to meet quotas
  • Assisting Sales Executives with proposals or sales presentations as required
  • Completing necessary administrative work including filing reports, scheduling appointments, or sending emails
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Sales Support Specialist Job Description Examples:

What does a Sales Support Specialist do?

A Sales Support Specialist helps to make the sales process easier for sales staff and customers. Generally, the Sales Support Specialist will report to a particular Sales Representative or a team. The Sales Support Specialist will perform research, input data, and complete smaller jobs within the sales process. Often the Sales Support Specialist will reach out to customers or clients to schedule meetings. A Sales Support Specialist may also be responsible for the calendars of the sales staff.

Sales Support Specialist skills and qualifications

A successful Sales Support Specialist will have various prerequisite skills and qualifications required for the duties performed in this job, including: 

  • Ability to work in a fast-paced environment with strong interpersonal skills
  • Excellent oral and written communication skills
  • Ability to work as an independent contributor and as part of a team
  • Organizational and time management skills
  • Interpersonal skills to build strong and lasting relationships
  • Problem solving and conflict resolution skills

Sales Support Specialist experience requirements

Job applicants may have some previous work experience, but it is not mandatory. If experience is required, look for one to three years of related experience. It may be helpful to search for an applicant who has previous experience in an office setting.

Sales Support Specialist education and training requirements

When looking through resumes for a Sales Support Specialist, you may want to look for someone who has at least obtained a high school diploma. Or you may want an applicant who has a bachelor’s degree in business, marketing, or a related discipline. It may also be preferred to look for applicants who have obtained additional related vocational certifications.

Sales Support Specialist salary expectations

According to Indeed Salaries, the average pay for a Sales Support Specialist in Canada is $18.62 per hour. Rates can vary depending on experience, location, or type of company that is hiring.

Job description samples for similar roles

If a Sales Support Specialist job description is not what you are looking for, other related descriptions include: 

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Sales Support Specialist job description FAQs

What should you look for in a Sales Support Specialist's resume?

When reviewing resumes for a Sales Support Specialist, look for an applicant who has experience working in a similar industry. It is also best to look for a Sales Support Specialist who has worked in a customer service role in some capacity. If an applicant has experience playing on a sports team or participating in a group hobby, this can mean they have teamwork skills.

What is the difference between a Sales Support Specialist and a Customer Service Manager?

A good job description for a Sales Support Specialist will include a range of duties that they will perform on a day-to-day basis such as making cold calls, scheduling appointments, or drafting emails. A job description should also include information about the organization and the types of products or services that they sell. Some Sales Support Specialists are required to meet certain KPIs or sales quotas alongside the sales staff, so if this is the case be sure to include it in the job description.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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