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How to Write a Training Manager Job Description Sample

A Training Manager, or Training Supervisor, is part of the HR or personnel team that works on planning and developing HR policies, recruitment guidelines, and other employee-related service protocols. Their main duties include facilitating communication between management and employees, developing recruitment policies and guidelines, and developing training programs for all employees.

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What does a Training Manager do?

A Training Manager plans and directs the development of HR protocols concerning employee relations and training. They represent management and act as a liaison between management and employees. They are expected to develop fair and practical protocols for Training Coordinators or Human Resources Generalists to follow when it comes to recruiting new hires or dealing with employee issues. They develop a plan for employee training and ensure that practical, language-based, or policy-based training programs are developed and offered to appropriate staff members.

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Training Manager Job Description Examples:

Example 1

  • Opportunity to create relationships while providing excellent services.
  • Become a part of a team that cares and looks out for each other.
  • Grow, learn, and improve. We stay informed and invest in our people.

    About Fair Waves Coffee:

    Fair Waves Coffee Inc. is a franchise business with Coffee Houses located throughout BC and AB. We set out to create a place where friends, family, and strangers could feel good coming together as a community. Founded in 2005 at Hastings and Richards Street in downtown Vancouver, Waves has been blazing the trail with superbly fresh brewed coffee, a commitment to local craftsmanship and community, and incomparable service.

    It is the Head Office�s responsibility to provide proper training and live by example for the rest of the Franchisees and store level staff to provide the right customer experience every time. As a member of the Head Office, the goal is focusing on helping our Franchise Partners to meet and exceed their business expectations, while providing excellent support and communication. We are focused on innovation and improvement and we build our team with our values in mind. Instead of hiring people for a job, we hope to build the right culture and financial sustainability where everyone can enjoy what they are doing and feel like this is their home.

    About You:

    You are a professional that is always looking to learn new things. You thrive to always improve yourself as well as the procedures and systems used. Your attention to detail is impeccable. You like to wear multiple hats and multitasking comes natural to you. You live by similar if not same values, vision, and mission as our company. You want to work in a friendly, yet professional environment and are open and honest. You are a critical thinker that can find solutions and solve problems with ease. You are self-driven and like to take ownership and responsibility over your tasks and duties.

    Responsibilities:

    The quality control manager is the person that has the knowledge and experience on the best practices to create the perfect cup of coffee and espresso shots. They are responsible to maintain an excellent level of quality through quality control, product development and proper training of the Franchise Partners, Store Managers and Staff. They ensure safety, quality and efficiencies at the store level, as well as provide feedback to the Marketing and Operations team in regards to coffee trends and operations improvements that will help with the profitability and growth of the coffee shops.

  • Franchise Partners Training
  • Store management Training
  • Staff Training
  • Support with New Store Implementation
  • Support with Store Transfers
  • Equipment inspection, calibration and basic troubleshooting
  • Coffee Quality review and improvements
  • Support the Marketing team with new and existing campaigns
  • Support the Operations team to create and implement best practices
  • Create, update and upkeep training materials
  • Support Franchise Partners by helping them to maintain consistency in their services and products

    Requirements:

  • 1-3 years of experience combined in relevant and similar roles.
  • Must be able to travel
  • Good understanding of the general principles of Quality Control
  • Coffee Experience is an asset (Training will be provided)
  • Training Experience is an asset (Training will be provided)

    Benefits and Compensation:

  • Competitive salary- $50,000-65,000
  • Three weeks, paid vacation per year
  • Group benefits plan including dental after the probationary period
  • Professional Development Funding
  • Company Paid Events/Outings
  • Free Coffee and Snacks

    Job Types: Full-time, Permanent

    Salary: $50,000.00-$65,000.00 per year

    Flexible Language Requirement:
  • French not required
    Schedule:
  • 8 hour shift
  • Day shift
  • Morning shift
  • Weekend Location: On the road

    • Example 2

    Job Summary

    Anytime Fitness is considered to be a premier place to work within the fitness industry, where we strive to help our members through coaching and community support. We are seeking a full time individual who is highly motivated with a passion for driving sales, improving the health of our members, and developing others.

    The Personal Training Program Manager plays a vital role in cultivating the success of our training program. The primary Job of the Training Program Manager is to drive personal training sales and member retention.

    Key Responsibilities

  • Member onboarding- the Personal Training Program Manager is responsible for delivering fitness consultations, which include movement assessments and body scans. This person also coordinates follow-up appointments to keep training services at the forefront of members' minds.
  • Personal Training Sales- the Personal Training Program Manager uses information gathered during the member onboarding process to suggest personal training options (group training, one-on-one personal training, etc) and nutrition guidance for every member. This person qualifies, informs, inspires, and converts leads to long-term training clients.
  • Promotions leader- the Personal Training Program Manager helps promote training services through engagement activities created by the Anytime Fitness corporate teams.
  • Program adherence- the Personal Training Program Manager is responsible for continued evaluation of personal training sessions and adherence to in-person and virtual programming protocol. This person expects processes to be followed and high-quality sessions to be delivered.
  • Team builders- the Personal Training Program Manager oversees not only the training program, but also the trainers delivering the program services. This person collaborates with trainers to develop schedules, continued learning, and career opportunities. They should be focused on driving results for the trainers and the program overall. This person is hired to inspire others, creating a trusting, authentic environment members and guests want to engage with.
  • Culture creators- Personal Training Program Managers create an environment that inspires members and guests to share their positive experiences with friends an family. They deliver top-notch customer service and aim to improve the lives of each person they meet.

    Qualifications

  • Nationally Accredited Personal Training Certification
  • CPR, First Aid and AED Certified

    Job Requirements

  • 1+ years of personal training experience
  • Proven sales record
  • Flexible Schedule, days, nights, weekends
  • Strong Organization skills and good at managing time/schedules
  • Technologically savvy
  • Self-motivated, genuine and honest

    Preferred Requirements

  • Experience managing a team
  • Virtual personal training experience
  • Nutrition and Recovery Certifications

    Job Type: Full-time

    Salary: $45,000.00-$60,000.00 per year

    Benefits:
  • Casual dress
  • On-site gym
  • On-site parking
  • Paid time off
    Schedule:
  • 8 hour shift
  • Day shift
  • Evenings
  • Holidays
  • Morning shift
  • Weekend availability
    Supplemental pay types:
  • Bonus pay
  • Commission pay

    Ability to commute/relocate:
  • Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

    Experience:
  • personal training: 1 year (preferred)
  • Sales: 1 year (preferred)
  • Management: 1 year Personal Trainer (preferred)

    • Example 3

    Job Title: Training Manager and Account Manager

    Reports To: President

    Compensation Type: Hourly with potential to be moved to salaried role

    Position Summary

    The Training Manager is responsible for developing and maintaining Propeller�s barista training program, for implementing this program at Propeller and client businesses, and for managing other training staff as may be hired in the future. It also includes the development of recipes and coffee quality standards at Propeller�s in-house cafe.

    This is also an Account Management position, as it relates to supporting clients with barista training and other aspects of cafe operations - e.g. equipment, coffee retail, cafe workflow, menu development, etc. It will also include onboarding of new wholesale customers, where those customers require significant support in these areas.

    This position is based in our West Toronto roastery and includes out-of-office visits to local customers.
    Skills and Qualifications
  • 3+ years barista experience required

  • Additional coffee industry experience an asset

  • Previous experience training baristas an asset

  • Passionate and knowledgeable about coffee

  • Service oriented

  • Excellent in-person communication skills

  • Technical skills an asset (e.g. ability to perform basic maintenance / repair on common commercial coffee equipment)

  • Solid understanding of principles of coffee brewing, cafe workflow, and standard recipes

  • Able to setup, calibrate, and troubleshoot basic technical issues with commercial coffee equipment

  • Knowledgeable about commercial coffee equipment such as espresso machines, batch brewers, grinders

  • Stays up-to-date with current coffee industry trends in brewing, equipment, and customer service

    Job Duties and Responsibilities
  • Training

  • Train wholesale and retail clients at entry, supervisory, management, and ownership levels

  • Contribute to, maintain, and iterate company training program standards, materials and documentation (e.g. training manuals, brew recipes)

  • Develop new and tailored educational material for wholesale and retail clients as required

  • Train and conduct practical onboarding of new Propeller FOH team members

  • Work closely with Cafe GM to oversee Propeller Cafe quality and customer service standards, and coffee brewing specs/procedures

  • Develop and maintain brew recipes for Propeller Cafe

  • Create educational materials for social media

  • Account Management

  • Develop, closely maintain, and progress relationships between Propeller and our wholesale partners

  • Understand the needs of our wholesale clients including key contacts, offerings, volumes, foot traffic, ordering behaviour, equipment type/condition/needs, neighbourhood, local competition

  • Identify opportunities to extend additional support in unique ways, tailored to clients�s needs

  • Lead & support the team in onboarding new cafe clients as wholesale partners

  • Respond quickly to customer needs with respect to maintaining and / or repairing existing equipment or purchasing new coffee equipment for our customers

  • Coordinate equipment service for wholesale clients through Propeller�s network of approved service providers

  • Knowledge of our coffee & product lineup:

  • Work closely with roasting team to stay up-to-date on blend composition, roast profiles, offerings menu, and flavour profiles of individual coffees

  • Work closely with production team to streamline order fulfillment, deliveries, to triage any issues, and to effectively communicate with Propeller wholesale clients

  • Other

  • Support Propeller Coffee Co�s participation in marketing and/or industry events by coordinating with off-site manager to secure materials, staffing stations, developing collateral, and setup/strikedown for off-site events

  • Administrative tasks such as invoicing wholesale clients or placing wholesale equipment orders

  • Manage relationships with third-party suppliers / service providers and spearhead education programs with those partners, directed at wholesale / retail customers

  • Develop and design educational material for marketing platforms, social media platforms, and for specialized projects

    Additional Requirements:
  • Must have a valid driver�s license and access to own vehicle

  • Some local travel required in Ontario.

  • Occasional weekend and evening work

    Sustainability

    Propeller Coffee Company is operated as a Benefit Corporation (�B-corp�). As such, all employees are expected to seek to minimize negative impacts of their day-to-day work activities on the environment and community; to participate in all harm reduction and benefit programs instituted by the company; and follow all environmental and social policies of the company.

    Job Types: Full-time, Permanent

    Salary: From $22.50 per hour

    Benefits:
  • Casual dress
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount
  • Vision care
    Flexible language requirement:
  • French not required
    Schedule:
  • Monday to Friday

    COVID-19 considerations:
    All employees are currently required to wear masks inside the roastery building, and must be fully vaccinated against COVID-19.

    Ability to commute/relocate:
  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

    Experience:
  • Barista: 3 years license (required)

    • Example 4

    Title: Manager-Training

    Department: Training

    HoursofOperations*: Shifting, Weekends, Holidays, OT

    Location: Moncton, Canada ( Onsite from Day 1)

    Responsibilities

    � Head, coach and mentor the training team

    � Strategize and plan for effective resource utilization, process target alignment

    � Responsible for driving and tracking training process parameter's critical to quality and process

    � Streamline training processes

    � Manage client expectations

    � Contribute to the development of the short and long term goals of the process; ensuring Process improvement & Process compliance

    � Drive process improvement and other quality tools for process performance measurement and standardization

    � Identify process gaps and analyze performance trends of new hires and tenured associates

    � Provides Training Needs Analysis and provide recommendations to the Operations team

    � Module and curriculum development

    � Strategizing and persistent planning need to achieve Client requirements

    � Formulate and develop training programs and training modules/curriculum

    � Conducting Internal Reviews with Training team

    � Ensuring sessions with training Assistant Managers/ Operations and Quality Managers

    � Review the SOWs and implement the company�s contractual obligations with each client

    � Any other tasks/responsibilities as deemed necessary by the business/clients

    Requirements

    � Bachelor�s degree or equivalent is required; Post graduate studies and equivalent is preferred

    � At least 8-10 years of working experience in Training & Development environment in a BPO set up

    � Preferably with Six-Sigma certification (Yellow or Greenbelt)

    � Experience in working with multiple sites and multiple programs

    � Can work on shifting schedule, holidays and weekends when necessary

    Job Types: Full-time, Permanent

    Pay: $50,000.00-$60,000.00 per year

    Benefits:
  • Dental care
  • Extended health care
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift

    Ability to commute/relocate:
  • Moncton, NB: reliably commute or plan to relocate before starting work (required)

    Experience:
  • Training manager in Call Center: 3 years manager in Sales: 1 year (required)

    • Example 5

    Attridge Transportation Inc. began in 1976 with two (2) taxis and two (2) station wagons working for the Hamilton Wentworth District School Board. Today, Attridge operates over 1300 school buses and 38 highway coaches across the Golden Horseshoe. With locations in Toronto, Mississauga, Burlington, Hamilton & Dufferin-County, Attridge is a full-service transportation company ready to service our customer�s transportation requirements.

    Due to company growth, we require a full-time Safety & Training Managerbased out of our Toronto office (10 Akron Road, Etobicoke). This position offers a positive work environment in a fast-paced environment, competitive salary, group benefits along with enhanced skill development.

    Job Description:
  • Maintain the driver data; license, training, retraining using bus Hive software
  • Assist with driver recruitment and screening applicants through the interview process
  • Demonstrate a comprehensive knowledge of driver training and retraining through proven experience in the school bus field
  • Ability to work in a time sensitive manner
  • Demonstrate a comprehensive knowledge of Ministry of Transportation regulations
  • Demonstrate thorough knowledge of all components of the school bus driving job through 5 years of school bus driving experience; preference will be given to applicants with a B license with a Z endorsement
  • Communicate within the company and with clients and external organizations
  • Communicate with parents, guardians and clients regarding safety related concerns, suggestions or requests
  • Conduct incident and collision investigations including scene response and all follow-up telephone relations and report completion
  • Reporting to the Director of Safety and Training, you will direct and supervise the tasks assigned to Signing Authorities and Junior Trainers.
  • Working with the Toronto Operations Manager will immediately respond to all safety concerns or complaints
  • Conduct all office functions and administrative duties related to Safety and Training
  • Conduct driver training, retraining and evaluations
  • Always represent the Safety and Training Department in a professional and friendly manner
  • Maintain the confidential information entrusted to your position
  • Other duties as assigned

    Attridge Transportation is an inclusive and accessible employer. We welcome a diverse range of candidates to apply for this position, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Job Types: Full-time, Permanent

    Salary: $47,000.00-$54,000.00 per year

    Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
    Schedule:
  • Monday to Friday
  • On call
  • Weekend availability

    Experience:
  • Student Transportation: 5 years B Licence (preferred)

    • Example 6

    Byblos Uptownis currently hiring a Trainer/FLOOR Manager to join our team!

    Byblos Uptownbrings the exciting flavours of the Eastern Mediterranean to diners in a progressively designed space. The Executive Chef has created dishes that showcase the regionally specific spices and flavours of the Eastern Mediterranean seaboard. The restaurant is open for dinner and on weekends. Byblos Uptown is part of the Iconink portfolio, a full-service international hospitality and lifestyle brand which takes inspiration from global cuisine and culture.

    We are looking for a FLOOR Manager with previous management experience to join our team. The FLOOR Manageris responsible for helping the restaurant meet service, sales, and profit objectives along with supervising and directing associates in daily work activities.

    KEY Duties & Responsibilities:

    Operations:
  • Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service
  • Manage staff, providing them with feedback and maintaining a high level of employee morale
  • Focus on Steps of Service and providing staff with clear direction
  • Ensure positive guest service in all areas; investigate and respond to complaints, taking appropriate actions to ensure guest recovery and return
  • Create an engaging and energetic environment where all associates work as a highly functioning team

    Skills AND Qualifications:
  • 2+ years� experience as a manager of a high volume, similar environment
  • Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
  • Wine education is a must
  • Sommelier accreditation is an asset
  • Demonstrated ability to build relationships and manage staff at all levels, exceptional interpersonal skills
  • High personal integrity, professionalism, and maturity
  • Exceptional guest service orientation and passion for all things food and beverage

    WHY WORK FOR US?
  • Competitive Wages
  • Extended Health Benefits
  • Discounts at all Iconink Restaurants
  • Corporate Goodlife Fitness Rates
  • FUN Team and Culture
  • Training, Development and Education Reimbursement

    Iconink recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

    Job Types: Full-time, Permanent

    Benefits:
  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Vision care

    Application you legally eligible to work in Canada and have a valid SIN?
  • Are you located in Toronto, On?

    • Training Manager duties and responsibilities

    As the lead role in HR guideline development, there are many crucial tasks a successful Training Manager must be able to complete. Some of the most common examples of daily duties and responsibilities that apply to Training Managers in nearly any industry include:

    • Evaluating and modifying HR and personnel protocols
    • Developing training sessions for employees
    • Addressing employee concerns and presenting them to management
    • Overseeing the development of a pay scale
    • Developing and implementing labour-related policies for all staff members
    • Working with HR and Personnel Agents to assess what support and training programs are most needed
    • Ensuring the Pay Equity Act is respected at all times
    • Discussing with and supporting Departmental Managers in providing adequate resources to their teams

    Training Manager skills and qualifications

    A successful Training Manager in any industry possesses skills and qualifications including:

    • Excellent interpersonal skills
    • Strong communication skills (both verbal and written)
    • Excellent creative thinking and problem-solving skills
    • Passionate about learning and helping others learn
    • Excellent active listening skills
    • Ability to assess training needs
    • In-depth knowledge of the Pay Equity Act and other labour laws

    Training Manager experience requirements

    A Training Manager generally has five to seven years experience as a Training Coordinator or Human Resources Generalist. Other experience related to training groups of individuals in various settings could also be helpful in the role, and the candidate would gain an advantage should such qualifications appear in their resumes.

    Training Manager education and training requirements

    A strong Training Manager candidate has a bachelor’s degree in business administration, personnel management, industrial relations, commerce, or psychology. A master’s degree in any of the above-mentioned fields, or a related discipline, is also a strong asset for a candidate.

    Training Manager salary expectations

    According to Indeed Salaries, the average salary for a Training Manager in Canada is $68,304 annually. Salaries may vary based on external factors such as geographical location, size and type of industry, and level of experience.

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    Training Manager job description FAQs

    What is the difference between a Training Manager and an HR Specialist?

    The Training Manager oversees all HR specialists and Training Coordinators, and develops guidelines and protocols they will put into action. They transfer communication from management to Training Coordinators on their team, who will then transmit the information to the employees and Departmental Managers. HR Specialists do not develop strategy or the plans, but they put the plans of the Training Manager into motion.

    What qualities make for a good Training Manager?

    A Training Manager is someone who spends a lot of time communicating between management and other employees, so good communication skills are a top priority for a prospective candidate. They also have an excellent ability to manage and meet business goals. Successful candidates are approachable, open to discussion, and make employee satisfaction a priority. They should also be committed to continually improving their skills through education and training.

    How can you make a Training Manager job description stand out?

    A standout Training Manager job description includes the essential information about the job and any competitive benefits that you offer. It should also include specific information about the type of experience and skills you want from a candidate, such as specific industry experience, training and management techniques, or managerial experience.

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    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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