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Dispatcher Job Description: Top Duties and Requirements

A Dispatcher is responsible for answering incoming calls and communicating with mobile units to ensure they receive any important messages. Dispatchers will monitor situations by phone or radio, use mapping software to locate the best routes, and keep track of the locations of mobile units.

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What does a Dispatcher do?

A Dispatcher typically works in the transportation industry helping to coordinate and optimize delivery schedules. They will work to resolve any logistical problems that arise such as traffic or other delays. A Dispatcher may also be responsible for updating customer web portals with up-to-date information. Lastly, they must always ensure proper safety procedures are being carried out.

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Dispatcher Job Description Examples:

Example 1

About us

Mount 7 Taxi - Super Suds Laundromat is taxi company and a laundromat operating under the same roof in Golden, BC. We are professional, customer-centric, supportive, and our goal is to Provide Safe & Reliable Transportation Service to the local and tourist population of Golden BC and Surrounding areas. We also provide laundry services to our walk in and corporate clients.

Our work environment includes:

  • Casual work attire
  • Relaxed atmosphere
  • Safe work environment
  • On-the-job training

    We're seeking the best and brightest Dispatchers cum Laundromat Attendants to join our team! Responsibilities include but are not limited to the following: Dispatch for various transportation services and Laundromat Monitoring with an ability to multitask. Successful candidates will be able to take direction well, be organized and complete tasks in a timely manner. Training will be provided.

    Responsibilities:

  • Coordinates the movement of vehicles, personnel and materials.
  • Maintain contact with drivers and stay up to date with the status of each driver.
  • Respond to inquiries from customers and route information to other employees.
  • Interact with Laundromat Customers and providing change, selling supplies etc.
  • Cleaning premises
  • Doing laundry service for our clients.

    Job Types: Permanent, Part-time, Full-time
    Part-time hours: 32-40 per week

    Salary: $16.75-$17.25 per hour

    Benefits:
  • Casual dress
  • Commuter benefits
  • On-site parking
    Flexible Language Requirement:
  • French not required
    Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Weekends as needed
    Supplemental pay types:
  • Overtime pay



    Ability to commute/relocate:
  • Golden, BC: reliably commute or plan to relocate before starting work (required)

    Application question(s):
  • Will you be able to provide a flexible Location: In person

    • Example 2

    Black Hand Transport Inc specializes in hauling frac sand and other commodities. Utilizing the operation of aircans/pneumatics and super B hopper bottom drop. We are seeking a full time qualified dispatch candidate to oversee our team of drivers in Red Deer AB. The position requires 24 hour at on call basis working weekdays, on call on weekends, and holidays on a rotating schedule. Black Hand Transport offers competitive wages, benefits with a enjoyable and inclusive working environment.

    Ideal Candidate:

  • Minimum 2 years dispatching experience preferred
  • Excellent communication and planning skills
  • Strong organizational and problem solving skills
  • A positive attitude and the ability to work independently
  • Experience in the trucking industry an asset
  • Mechanical background/knowledge of commercial vehicles an asset
  • Strong computer skills
  • Punctual and reliable
  • Strong attention to detail
  • Ability to multitask
  • Class 1 License

    Duties:

  • Plan, arrange and schedule deliveries of projects days & night shifts driver�s
  • Provide informed directions and specific instructions for driver�s deliveries
  • Monitoring driver's working hours and equipment availability
  • Provide continuous monitoring of all drivers in the field
  • Ensure hours of service are compliant/managed
  • Review driver logs and maintain various records
  • Maintain professional relationships with customers via phone and email
  • Motivate and manage drivers and provide technical support when needed
  • Liaise with maintenance to ensure availability for maintenance and inspections
  • Filing and shop duties when required
  • Move equipment in and out of shop

    Benefits

    Full benefits after 90 days

    Job Types: Full-time, Permanent

    Salary: $45,000.00-$60,000.00 per year

    Benefits:
  • Dental care
  • Extended health care
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call
  • Weekend availability

    Ability to commute/relocate:
  • Red Deer County, AB: reliably commute or plan to relocate before starting work (required)

    Application question(s):
  • Do you have a valid class 1 Location: One location

    • Example 3

    Build your Career at Cooper Equipment Rentals

    We are looking for a customer-oriented, motivated individual to join our professional team as a Rental Coordinator/Dispatcher at our Oshawabranch.

    Why Work with Us? Perks!
  • Competitive salary
  • Excellent benefit package with premiums paid by the company
  • RRSP Match
  • Safety-minded organization
  • Stable, year-round employment with overtime available
  • Continuous training, learning and development opportunities
  • Fun-loving work environment with strong social responsibility
  • Opportunities for growth

    What You�ll Be Doing

    Duties and Responsibilities:

  • Answer all telephone enquiries from customers / sales and process all rental requests; escalate and communicate professionally & effectively.
  • Maintain and document on site inventories and communicate findings to all staff daily; strong commitment to inventory control required.
  • Process new rental contracts daily as per standard operating procedures.
  • Single point of contact for cycle billing, contract filing, equipment exchanges, weekly open order contract report reconciliation etc.
  • Coordinate with the service department on all rental equipment and service/repair issues to the rental fleet.

    What You�ll Bring to the Team

    Qualifications and Requirements:

  • Minimum of two years� experience in the customer service/retail industry, preferably in the rental industry.
  • Dispatching experience an asset.
  • Minimum of grade 12 or equivalent; post-secondary diploma is an asset.
  • Self-starter, very customer service oriented and works well in a team environment.
  • Thrives in a fast-paced environment with strict deadlines.
  • Comfortable with computers; knowledge of Systematic is an asset.

    Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

    Who We Are:
    Operating since 1972, Cooper Equipment Rentals is a full-service construction equipment rental company. We specialize in the rental of compact, aerial and heavy construction equipment for the contracting community. We have grown to over 55 strategically placed branches across Canada and pride ourselves in exceptional customer service provided by our highly trained team. And we're growing!

    HC - C11

    Job Types: Full-time, Permanent

    Additional pay:
  • Overtime pay
    Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
    Schedule:
  • Day shift
  • Monday to Friday
  • Weekend availability

    Ability to ON: reliably commute or plan to relocate before starting work (required)

    • Example 4

    Monday - Friday

    4PM - 12AM

    We are currently looking to hire a Customer Service/Dispatcher based out of our Montreal Office in Dorval QC. The ideal candidate should have strong operations and customer service background. A working knowledge and experience with container freight station operations, Truck Mate experience is an asset.

    Duties:
  • Planning and dispatching of highway units
  • Update Truckmate (TMW) in �real time� as events occur. Ensure all billing and driver information is present to ensure orders are invoiced correctly and drivers are paid properly.
  • Respond to email on freight arrival (AWB).
  • Communicate with drivers
  • POD index to order number.
  • ACE Manifest and Bonds
  • Customer service updates via e-mail or phone to ensure customers are apprised of all delays and issues.
  • Scheduling pickup and delivery appointments for drivers.
  • Coordinating with other departments to clear customs paperwork.
  • Execute all terminal functions to include dock, city operations and scheduling for all timely freight deliveries.
  • Support customer relationships and ensure safety, service, and quality measures are implemented, audited and monitored for corrections.
  • Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services.
  • Maximize profitability by superior client service, retention of clientele, effectual and prompt communications as well as follow-up on pending matters with customers.
  • Ensure conformance with corporate policies and guidelines and varied regulatory requirements
  • Ensure rules, directives and methods are followed.
  • Ensure safety procedures and programs are executed and maintained.
  • Respond to all emails as required.
  • Answer phones as necessary.

    Desired Skills and Experience
  • College diploma or university degree
  • A minimum of five years management experience in the LTL industry.
  • Knowledge of Container Freight station.
  • Knowledge of Dangerous Goods.
  • Previous logistics and dispatch experience is an asset.
  • Good oral and written communication skills required for interaction with customers and drivers.
  • Strong computer skills, particularly with Microsoft Office.
  • Good time-management with an ability to prioritize and multi task.
  • Must be a team player and work well with others
  • Ability to learn a new software quickly.
  • Must have Truckmate experience.

    Job Type: Full-time

    Salary: $42,000.00-$60,000.00 per year

    Benefits:
  • Casual dress
  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match
  • Vision care
    Schedule:
  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Night shift

    Experience:
  • dispatching: 1 year (required)
  • customer service: 1 year start date: 2022-06-29

    • Example 5

    Are you an experienced Customer Service Representative - Dispatcher looking for a reputable, stable company with supportive management who will value what you bring to the organization?

    Join our team! Due to growth, PrimeImage Technologies is immediately seeking an exceptional Customer Service Representative - Dispatcher to deliver the most efficient, highest quality customer experiences in our front line/dispatch team. This position is ideal for someone who is immediately seeking long-term employment. If you are a self-motivated individual with great work ethic and the personality to help with customer satisfaction, then we would love to get to know you!

    About PrimeImage Technologies

    At PrimeImage Technologies we provide comprehensive business technology solutions to clients throughout the Lower Mainland. We have a strong reputation that has been built over the last 15 years through reliable service, quality work and a commitment to customer satisfaction.

    Our copier service technicians are fully trained and certified to install and service the latest models of Konica and HP copiers and printers. Our passion is for great people and great results. All our incredible team members work together to bring our clients the best customer experience possible. Our values are embedded in all that we do, they include being customer focused, accountable, solution oriented and progressive.

    A Day in the Life of a Customer Service Representative Dispatcher

    The responsibilities include answering client inquiries, booking service calls, coordinating our team availability, and processing toner orders. In addition, our Customer Service Representative Dispatcher provides our customers with a professional experience from the first phone call to the completion of the service work. All duties to be performed with a high level of attention to details.

    What you Need to be Qualified for the Customer Service Representative Dispatcher Position:

    To be qualified for the Customer Service Representative Dispatcher position, a minimum of 3 years' experience as a customer service representative (mandatory) and 1-year minimum dispatch experience is preferred. Our Customer Service Representative must have an excellent customer service attitude in our fast-paced environment. Patience and a willingness to "go the extra mile" for our clients and team is a must. In addition, our Customer Service Representative Dispatcher must possess very strong communication skills and be fluent in written and spoken English. Excellent time management skills are required. We are looking for an enthusiastic team player who can also work well independently. Computer proficiency is essential for this position.

    Schedule:

  • 5 hour shift � Flexible start and end time.
  • Monday to Friday

    Job Types: Permanent

    Benefits:

    � Flexible working hours

    � On the job training

    � Company events

    We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please forward your resume and cover letter. We will follow up with your application within 7days. We look forward to meeting you.

    Job Type: Permanent

    Schedule:
  • Day shift

    Ability to commute/relocate:
  • Burnaby, BC: reliably commute or plan to relocate before starting work 1 year (preferred)

    • Example 6

    Job description

    Wilride Transport Ltd. based in Guelph, ON is looking for an enthusiastic, results-driven Experienced third party Logistic/Dispatcher , to expand our growing sales team. If you�re looking for a challenging yet rewarding career opportunity, we want you to join our team.

    If you are highly motivated, a self-producer, are customer service orientated and have experience in transportation sales, your exactly who we�re looking for.

    Roles and Responsibilities:

    � Sell the complete service offerings of Wilride Transport Ltd.

    � Develop existing and new customer relationships

    � Ensure expected margin profitability

    Qualifications and Experience:

    � Experience selling truckload & less the truckload services in the transport sector is a requirement

    � Possesses exceptional negotiation skills

    � Excellent communication skills

    � Must be self-motivated and energetic

    � Excels in fast pace environment

    � Proven track record of sales success

    What we Offer:

    � A positive and safe working environment

    � The opportunity to build a long-term career with an outstanding company

    � A competitive pay package, base salary plus commission

    � Benefits

    � Company Pension Plan after one year

    Company Information:

    For more information regarding our company please visit our website at [website]

    By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status or work permit.

    We are committed to diversity and inclusion and thank all applicants in advance. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.

    We appreciate the interest of all applicants but only those being considered for the vacancy will be contacted.

    Job Types: Full-time, Permanent

    Benefits:
  • Company pension
  • Dental care
  • Extended health care
  • Vision care
    Schedule:
  • Monday to Friday

    Ability to ON: reliably commute or plan to relocate before starting work (preferred)

    • Dispatcher duties and responsibilities

    When writing a job description for a Dispatcher, it’s important to specify the main functions of the role. Some important duties and responsibilities generally required to excel as a Dispatcher include:

    • Using Global Positioning Systems to monitor the location of the drivers
    • Communicating with brokers, carriers, and customers
    • Directing and organizing logistics activities that may include obtaining shipping rates or negotiating with service providers
    • Ensuring carrier compliance with company policies and procedures
    • Ensuring prompt receipt and delivery of equipment to and from customers
    • Coordinating deliveries with other work units or departments
    • Dealing with conflict and being able to solve it quickly

    Dispatcher skills and qualifications

    A successful Dispatcher candidate will have various skills needed to excel on the job. Some examples of the prerequisite skills and qualifications needed by a Dispatcher include:

    • Customer service skills
    • Ability to work in a team environment
    • Knowledge of GPS systems and geography
    • Multitasking skills
    • Ability to resolve conflict and solve problems
    • Knowledge of basic computer programs and aptitude to learn new software systems
    • Excellent communication skills

    Dispatcher experience requirements

    In some cases, prior work experience as a Dispatcher is not necessary. However, if the role does require experience, then two to three years of experience is generally appropriate. A job applicant should also have experience with shift work when applying to a Dispatcher role, as many organizations require work to be performed around-the-clock. Some jobs will require that the job applicant have experience managing multiple projects or customers at one time.

    Dispatcher education and training requirements

    Job applicants should generally have at least a high school diploma to be considered for a job as a Dispatcher. Additional education or training may not be required because it is provided upon hiring. That said, some may require a candidate to have a bachelor’s degree or four-year college diploma in logistics, supply chain management, or business. Some job applicants may have also obtained additional vocational certification for various skills like communications.

    Dispatcher salary expectations

    According to Indeed Salaries, the average salary for a Dispatcher is $19.45 per hour. However, this may depend on many factors including experience, location, expected shift, or the company that is hiring.

    Job description samples for similar positions

    If a Dispatcher isn’t quite what you are looking for, other related job descriptions include:

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    Dispatcher job description FAQs

    What should you look for in a Dispatcher's resume?

    For roles that will be working in emergency services, a job applicant should have experience working in a high-stress and fast-paced environment. A good Dispatcher resume will have additional vocational training such as conflict resolution or negotiation. If the applicant will be working in transportation and logistics, a good resume will have experience working with maps or training in geography.

    What makes a good Dispatcher job description?

    Being as descriptive as possible will help to find great job applicants. That means having a brief introduction of the organization, stating the location of the job and whether the position is a part-time or full-time role. The job description should also include if the role will be working with sensitive content or in a fast-paced environment. If the role requires rotating, evening or overnight shifts, the job description should include this detail as well.

    How can you make your Dispatcher job description stand out?

    To make your Dispatcher job description stand out, list what kind of training will be provided for the successful applicant. If the role is offering a competitive salary, be sure to list that or even include the salary range. If the position is eligible for a performance bonus, including it will help to make the job description stand out.

    What qualities make a good Dispatcher?

    A successful candidate can remain calm in stressful situations. A good Dispatcher will also possess empathy and sympathy. They should be able to relate to the person they are communicating with and respond in an appropriate manner. Having good judgment is also important for a Dispatcher job applicant to have.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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