Assistant Store Manager Job Description: Top Duties and Requirements

An Assistant Store Manager, also called an Assistant Manager, is essential for leading employees and making sure that the store runs smoothly. Their duties include controlling, coordinating, and evaluating business operations, creating employee schedules and assigning tasks, and dealing with customer complaints.


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Assistant Store Manager duties and responsibilities

Assistant Store Managers coordinate the tasks of employees and make sure that they follow the store’s policies and regulations. They also motivate team members by praising top performers and giving rewards when possible. Duties and responsibilities of an Assistant Store Manager may include:

  • Completing performance evaluations and making reports
  • Answering questions from employees, and giving feedback and suggestions to improve productivity
  • Negotiating with vendors and subcontractors
  • Restocking shelves, and reordering products and supplies when needed
  • Using cash registers and equipment specific to the industry
  • Developing good relationships with customers
  • Creating strategies for increasing store efficiency
  • Following the store’s budget


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Assistant Store Manager Job Description Examples:


Example 1

*Justin discovered Impact working at TJX* Striving to make our stores a great place to be for our Associates and Customers, is what Justin is all about. Depending on the day and shipment, you can have the ability to change the store and maximize your impact. That’s just one way you’ll see the difference you can make here! ** *What you’ll discover* Eligible Associates can look forward to: * * *One-of-a-kind, inclusive culture* * * Benefits that take effect your first day * Dedicated training and on-the-job resources to enhance your development * Three weeks’ vacation with option to buy an additional week through our Vacation Trade Program * Tuition reimbursement to support your career progression * Merchandise discount for yourself and eligible family members at all TJX Canada stores * Associate and Family Assistance Program to support healthy living * What you’ll do** *It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role: * * * Overall accountability to support store sales results, expense management, reduce shrink and damages by managing assigned area that may include merchandising and presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping and receiving; direct accountability for recruitment, training and Associate development, performance and acts as a role model on delivering positive Associate and customer experience in Store * Provides input on succession plans to meet future needs; includes ensuring each Associate has a development plan that supports their growth and career aspirations * Communicate and execute action plans to Associates on upcoming projects, targets, priorities, company initiatives, events, promotions or any other store initiatives; implement changes to Store floor plans as needed * Accountable to support established store sales, expense targets and customer service metrics by implementing strategies with impact to store payroll, store budgets, loss prevention and improving customer service * Support competitive analysis of other retailers on merchandise mix, inventory levels, customer demographics when sales have been impacted due to market or competition changes to inform recommendations to District Managers and Business Development teams * What you’ll need** *To begin your career with us, you’ll have: * * * Post-secondary education is preferred; minimum high school education required * Minimum 2 to 3 years supervisory experience in Retail including but not limited to operations, customer service, merchandising, people management, health and safety and loss prevention * Demonstrated management skills with the ability to positively influence management and staff to act in the best interest of the Company by providing advice feedback and guidance to resolve problems * Strong communication and interpersonal skills including interviewing, negotiating, listening, conflict management, information gathering and coaching *Posting details** * * Internal TJX Associates: please review this opportunity with your direct supervisor or manager prior to submitting an application. In order to be considered, please attach your completed Internal Candidate Endorsement Form to your application. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different? Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. * * Job Type: Full-time

Example 2

*Love your job!* Are you a passionate and inspiring Sales Associate who is looking for career growth? DAVIDsTEA is a proudly Canadian company founded in 2008. We’re best known for our super-friendly staff, above-and-beyond customer service, modern design, and of course our huge collection of world-class, exclusive teas and related products. *Why do people love working for us*? Because we have the most enthusiastic, dedicated staff around. Our customers are always smiling; you're teaching them all sorts of cool tea facts and helping them pick their favourite blend, making jokes and having fun. And you'll fall deeply, madly, eternally in love with tea. Is this not the best job ever? Don't say we didn't warn you! We are looking for a passionate and innovative *Assistant Store Manager (Maternity Leave Contract)* for our store! As an *Assistant Store Manager (Maternity Leave Contract)*, you’ll be responsible for helping to smoothly run your store, the development of your team, delivering the highest standard of customer service, introducing hundreds of new customers to the wonderful world of loose leaf tea and ensuring every customer leaves with a smile. *Your responsibilities will include, not be limited to: * · Ensure that your team delivers the outstanding DAVIDsTEA Experience, while providing the highest level of customer service · Lead by example through educating customers about the world of tea, DAVIDsTEA blends, products and accessories · Deliver feedback and coaching on a regular basis to team members and promote a positive and fun team atmosphere · Meet sales targets and achieve profitability by controlling costs (labour, supplies, inventory etc.) · Oversee day-to-day operations, and delegate effectively to meet daily/weekly deadlines · Adhere to the Food Safe principles and internal guidelines of beverage preparation and workplace safety guidelines · Closely collaborate with the Store Manager to develop store specific strategies and to implement them · Establish DAVIDsTEA as a community contributor: create relationships with local businesses and participate in local events *Some ideal qualities you possess: * · 2-3 years experience in a team lead role in retail/sales or customer service · A friendly and upbeat personality · Hands-on with a track record of consistently improving sales performance and team development · Proficiency with computers and Microsoft Office · Ability to work and adapt in a fast-paced environment · Proactivity and ease in coaching and teaching others · A self-starter with excellent communication skills · Desire to grow with the company and tackle new challenges · Capability to be flexible and adaptable in a changing and fast-paced work environment · Interest in tea and/or willingness to learn and become a tea expert · Flexibility to move to a different store or province on short notice for career advancement Sound good? Then join us in achieving our purpose of infusing people’s lives with cup at a time. Contract length: 12 months Job Types: Full-time, Fixed term contract Schedule: * Monday to Friday * Weekend availability Experience: * retail management: 2 years (preferred) Work remotely: * No

Example 3

Our Gastown Shoe Store location is looking for the key role of Assistant Store Manager. The Assistant Store Manager role is responsible for demonstrating a high level of customer service, personal sales, and product expertise. They leverage their product knowledge and selling expertise to coach the sales team, creating an atmosphere that fosters client realization, retention, and loyalty. They provide administrative support and recommendations to the Store Manager with sales targets, month end, inventory control, payroll, scheduling, and performance reviews. *Key Responsibilities: * * Developing, maintaining, and growing a personal repeat client base * Assisting manager with management and mentorship of employees * Ensuring personal and store sales targets are met * Creating employee sales goals and in-store incentives * Weekly scheduling and payroll * Demonstrating and developing exceptional customer service skills in all team members * Monitoring the movement of stock * Ensuring merchandising meets company standards * Reconciling cash * Supporting the sales team with day-to-day issues * Other duties as required *Qualifications: * * Post secondary degree or diploma in a related field would be considered an asset * Minimum 1 year experience in a retail environment * Minimum 1 year experience in a managerial role * Proficiency with Microsoft Office applications * Experience with integrated retail and point of sales software platforms is an asset * Familiarity with gravitypope’s product, clientele, and brand * Excellent communication and customer service skills * Ability to multi-task and prioritize, as well as ensure a high quality of work completed within an acceptable timeframe * High attention to detail * Strong understanding of the retail industry gravitypope offers a competitive wage, a comprehensive employer-subsidized benefits package, a generous employee discount package, as well as the opportunity to work in an entrepreneurial environment characterized by continued growth and strong business results. *Commitment to Diversity and Inclusion: * gravitypope wants all of their employees to be valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique. Interested candidates are invited to submit their resume on indeed or at We thank all applicants for their interest. However, only candidates selected for interview will be contacted. Job Types: Full-time, Permanent Benefits: * Casual dress * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * Store discount Schedule: * Weekend availability Work remotely: * No

Example 4

*Want to work with a team that is passionate about making people’s lives better? As an Assistant Store Manager at Kardish Health Food Centre, you will contribute to leading a team of specialists committed to making it easy for customers to discover well-being solutions that improve their lives.* *Kardish Health FOOD Centre is looking for you! Full Time. *We are currently seeking a Full Time Assistant Store Manager at our Merivale location. ****Important NOTE**** To apply for this position, please submit your application via this link: and Select the *Assistant Store Manager – Merivale location* post from the Job Opening drop-down menu. *_Tell us about yourself in a cover letter_* *Why you?* * You have a genuine passion for Health & Wellness * You can easily engage people in conversation * You are a team player who gets stuff done * You enjoy leading a small team of motivated individuals * You are a natural with computers and technology * You are motivated by accomplishing goals and overcoming challenges * You are on time and professional * You have a flexible schedule, including evenings and weekends *Why Kardish?* * Since our founding in 1979, Kardish has been a valued business and member of Ottawa’s community * We offer a competitive compensation package ($16 -19.00/hour) + (up to 15% bonus) that is based on your level of experience and knowledge * We offer a generous employee discount (25%) * We provide a library of product knowledge for you to build your industry expertise * We provide a training program to enhance your ability to connect with people * We offer the opportunity for you to make a difference in peoples’ health and lives Kardish Health Food Centre is committed to providing accommodations to applicants with disabilities. We will work with applicants selected for the interview and assessment process to accommodate all accessibility needs. Job Types: Full-time, Permanent Salary: $16.00-$19.00 per hour Additional pay: * Bonus pay Benefits: * Discounted or free food * Extended health care * On-site parking * Store discount Schedule: * 8 hour shift * Day shift * Monday to Friday * Night shift * Weekend availability Education: * Secondary School (preferred) Experience: * Retail management: 2 years (preferred) * Retail sales: 3 years (preferred) Application deadline: 2022-01-28

What does an Assistant Store Manager do?

Many companies depend on Assistant Store Managers for efficient, profitable operations. These versatile employees help manage team members and handle a variety of tasks. Assistant Store Managers hire and train team members, set sales goals, and help develop and implement marketing strategies. Their exact responsibilities depend on the type of store and its size, and they often take care of additional tasks like cleaning and restocking when other employees are absent. All Assistant Store Managers need to work under pressure and handle occasional problems like low inventory or staffing shortages as well.


Assistant Store Manager skills and qualifications

Successful Assistant Store Managers are polite, persuasive, friendly, and professional. They can get along with many different types of people and personalities. Assistant Store Managers can also work under pressure while adapting to changing conditions. Top skills and qualifications for Assistant Store Managers include:

  • Written and verbal communication
  • Leadership and management
  • Organization, time management, and attention to detail
  • An understanding of the services or products that the business sells and the industry that it works in
  • Ability to explain complex concepts to customers and trainees
  • Ability to interpret and analyze sales statistics
  • Ability to use social media to promote the store
  • Ability to use basic accounting and budgeting skills


Assistant Store Manager experience requirements

Many Assistant Store Managers start as junior employees. Some Assistant Store Manager jobs require at least a few years of sales experience, preferably in the same industry as the available position. Other Assistant Store Manager positions require at least a year of management experience.


Assistant Store Manager education and training requirements

Most Assistant Store Manager jobs require a secondary school diploma or GED. Some positions require a bachelor’s degree in business, communication, marketing, business administration, or a field similar to the one that the business works in as well. Some can also require applicants with a master’s degree, and on-the-job training is often required.


Assistant Store Manager salary expectations

According to Indeed Salaries, the average salary for an Assistant Store Manager is $18.25 per hour. Individual pay rates depend on education and experience levels, the company, and the location.


Job description samples for similar positions

If an Assistant Store Manager isn’t exactly what your company is searching for, here are some similar job description samples that could suit your needs:


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Assistant Store Manager job description FAQs


What's a typical day like for an Assistant Store Manager?

Assistant Store Managers spend some of their time writing reports and keeping records. They also multitask frequently to speak with customers who have complaints, answer questions, and resolve disputes between employees. Assistant Store Managers work for a wide range of employers, including pet stores, department stores, grocery stores, car dealerships, and restaurants. Many Assistant Store Managers work during the day, but some work night or evening shifts. They sometimes work part-time, but most have full-time jobs. Many wear uniforms or must adhere to company dress codes.


Who does an Assistant Store Manager report to?

An Assistant Store Manager usually reports to the Store Manager. Assistant Store Managers typically work with occasional or no in-person supervision, but they consult Store Managers before making big decisions like hiring a new employee. They may call or email their superiors if a power outage or another emergency keeps the store from staying open.


What makes a good Assistant Store Manager job description?

To write an excellent Assistant Store Manager job description, include an overview of your company, its values and culture, and the education, experience, and skills required. A good Assistant Store Manager job description helps prospective employees decide if they have the qualities needed to succeed. It encourages quality applicants who can increase sales, reduce costs, train employees for excellent performance, and help the store increase its profits and productivity.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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