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Customer Service Representative Job Description: Top Duties and Qualifications

A Customer Service Representative, or Customer Service Associate, is someone who is hired to help customers with questions, complaints, concerns, or any issues that they might have with a product or service.

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What does a Customer Service Representative do?

The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. They answer inquiries by phone, e-mail, web chat, or social media. A Customer Service Representative also handles concerns, complaints, or other issues. Their job is to help ensure customer satisfaction. Customer Service Representatives also help promote continued customer interest in the company’s products or services.

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Customer Service Representative Job Description Examples:

Example 1

JOB Description

Job Title: Sales & Customer Representative

Summary.To provide unique technical assistance regarding FayTrim's products to all new, existing and new potential prospects in order to develop and increase the sale within your assigned territory.

Nature & Scope:

1. Job Responsibilities: Development of new sales and support of ongoing sales with existing clients

  • Qualify prospects and new leads
  • Generate new leads (As part of territory development 15+%)
  • Review, analyze and interpret properly site inspection notes & recommendations
  • Source products, site and in-office meeting with clients to presents products and discuss needs and generate proposal to meet clients' need, budget and expectations
  • Make telephone calls and in-person visits to existing and prospective customers
  • Develop new long-term relationship with residential and commercial developer
  • Collect and consolidate sales and call reports
  • Provide technical support to customers and potential customers
  • Participate in tradeshows and exhibitions
  • Develop and support FayTrim's client base
  • Participate in weekly Sales meeting

    Marketing

  • Marketing materials provided by company
  • Responsible for applying, using and promoting all marketing material as laid out by the management team
  • Responsible for maintaining all marketing material stocks at appropriate levels
  • Communicate on all aspects of marketing department including; promotions, trade shows, marketing intelligence, magazine, literature, etc.

    2. Training and Education:

    Recommend participation and/or enrolment in educational activities, workshops, and seminars, which contribute, to a program of self- improvement.

    Skills/Knowledge Requirements

  • Strong communication, relationship building, and sales skills
  • Strong computer skills and good knowledge of Microsoft Office applications
  • Must be able to work independently, set priorities, and manage time effectively
  • Ability to read and do a "take-off" from blueprint
  • Ontario Building Code certification, or equivalent experience in Construction
  • 2+ years in sales development would be an asset
  • Ability to travel (G license with clean abstract required)

    Job Types: Full-time, Permanent

    Salary: From $45,000.00 + bonus per year

    Job Types: Full-time, Permanent

    Salary: From $22.50 per hour

    Benefits:
  • Company events
  • Disability insurance
  • Extended health care
  • Life insurance
  • Store discount
  • Vision care
    Flexible Language Requirement:
  • French not required
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
    Supplemental pay types:
  • Bonus pay



    Ability to commute/relocate:
  • Barrie, ON L4N 8W8: reliably commute or plan to relocate before starting work (required)

    Education:
  • Secondary School (preferred)

    Experience:
  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

    Shift availability:
  • Day Shift (required)


    Work Location: In deadline: 2023-09-08

    • Example 2

    Eaton�s Electrical Sector - Canada is currently seeking an Electrical/Mechanical Substation Engineer/Specialist position to join our team. This position is based at our Edmonton, AB location (hybrid role).

    Position Overview:

    The primary purpose of this position is the end-to-end project management for the construction of the electrical control building, as well as site supervision to the installation and configuration of the equipment.

    In this function you will:

  • Review incoming orders for the accuracy of design and compliance to customer specifications and resolving potential discrepancies.
  • Preparing approval/manufacturing drawings and operational manuals for E-House, Pump-House, Power/Transformer Skid and other Distribution System related installations.
  • Reviewing the necessary electrical control schematics and mechanical steel/bus designs.
  • Reviewing Bills of Material to satisfy order requirements.
  • Reporting to the manager on work related activities on a continuous basis.
  • Providing coordination and control of the processing of engineered Switchgear, MCC/VFD orders adhering to project timelines.
  • Managing the commercial aspects of the order, which may include meeting with customers to approve/revise drawings, conducting final inspections and/or witness tests and providing customers with documentation packages.
  • Providing technical and engineering support to production, marketing and sales force, field service teams, warranty administrator and customers.
  • Supporting and participating in the implementation of corporate initiatives and attainment of department and operations goals.
  • Performing all job functions with adherence to Eaton's Philosophy and Values as well as the Safety and Environmental standards.
  • Experience in Medium Voltage Power Design strongly preferred.
  • Act as a Mentor for other IPA Specialists as required.

    When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we � as individuals and as a company � are stronger.

    Required (Basic) Qualifications:

  • Bachelor's Degree in Electrical Engineering OR Diploma in Electrical Engineering Technology.
  • Minimum of 3 years of engineering experience in the manufacturing of electrical control and distribution assemblies OR licensed Electrician with a minimum of 5 years of engineering experience in the manufacturing of electrical control and distribution assemblies.
  • E-house/ sub-stations building experience
  • AutoCAD experience
  • Understanding and experience using and interpreting the Canadian Electrical Code.
  • Must be legally eligible to work in Canada without company sponsorship now and in the future
  • No relocation provided

    Preferred qualifications:

  • Registered as a Member in Training with APEGA or other Canadian provincial engineering association.
  • Project Management experience preferred.

    Position Criteria:

  • Self-motivated, energetic and capable of working in a very fast pace environment with minimal supervision or as part of a team and taking direction.
  • Strong organizational, interpersonal, analytical, and problem-solving skills.
  • Excellent communication, interpersonal and organizational skills
  • Ability to multi-task and work in a fast-paced environment
  • Strong analytical aptitude and complex problem-solving skills
  • Intermediate knowledge of MS Office
  • Effective time management and project management skills
  • Strong commitment to customer service.
  • Able to travel up to 25%.

    Job Types: Full-time, Permanent

    Benefits:
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Tuition reimbursement
  • Vision care
  • Wellness program
  • Work from home
    Schedule:
  • 8 hour shift
  • Day shift



    Ability to commute/relocate:
  • Edmonton, AB T5V 1E4: reliably commute or plan to relocate before starting work (required)

    Application question(s):
  • Do you have E-house/ sub-stations building Location: Hybrid remote in Burlington, ON L7L 5Z1

    • Example 3

    Are you a natural 'people person?' Do you love helping others, particularly when it comes to healthcare needs? We are looking for a new individual to contribute to our productive, upbeat team! The Customer Service Agent will answer customer inquiries, provide product knowledge, and process orders. You�ll become a product expert in the range of Healthwick and Geri Fashions' products, incontinence supplies, other medical items and adaptive clothing.

    Why Work at Britnell?

    We�ve got great people - Our team members highlight our core values and work together to achieve success. We consider both students and experienced workers for all positions and value what everyone brings to the table.

    Everyday is different - Unlike other companies, we don�t have one core business, we have several! While applying the same principles and values, as we grow each business, no two days are the same.

    Your voice is heard - A company is only as good as its people. As a small, yet growing business, we appreciate our staff�s input and want to make sure your voice is heard. Have a question or suggestion? The door is always open.

    What You Bring to the Table:

  • Positive and motivated attitude with a strong compassion for customers and sales
  • The ability to become a product expert in a range of products and deliver this information to customers in a clear and professional manner
  • Comfortable speaking on the phone regularly to customers, with patience
  • Computer skills, the ability to easily navigate software, (Google Workspace, Excel, Gmail) and the ability to type with attention to detail
  • Capability to manage time and prioritize tasks effectively
  • Detail oriented when entering customer information
  • Efficiency when maintaining customer and order information
  • Fluency in English (written and spoken)

    Who Are We?

    Britnell is an Oakville based company in the senior care market looking to give people the products they need, delivered direct-to-home. We have several ecommerce businesses addressing customer needs in health care, fashion and education, but are consistently looking at new markets to grow into.

    Please submit your resume, along with a cover letter.

    In your cover letter please answer the following question: If you could have any superpower, what would it be and why?

    Unfortunately applications without a cover letter will not be considered.

    Our hours of operation fall between 8:30am and 5:30pm EST Monday to Friday. Although this is a full time posting, please let us know up front if you�re looking for part time hours.

    **Please Note: This position is located on site within our Oakville office space and we are searching for a candidate that is comfortable working in our office full time.

    Job Type: Full-time

    Salary: From $36,000.00 per year

    Flexible Language Requirement:
  • French not required
    Schedule:
  • Day shift

    COVID-19 considerations:
    Sanitizer is present throughout the facility and stations are equipped with wipes. We also state vaccination requirements.




    Ability to commute/relocate:
  • Oakville, ON L6L 5V3: reliably commute or plan to relocate before starting work (required)

    Education:
  • Secondary School (preferred)

    Experience:
  • Customer service: 1 year (preferred)

    Language:
  • English Location: In person

    • Example 4

    Self-Storage is one of the fastest-growing industries in the world. How would you like to be a part of this Growth? Advanced Self Storage has provided storage solutions to local communities across the Lower Mainland for the last 30 years. We have eight stores at present and will be expanding in all regions of Canada in the next several years.

    Be a part of a great team to help our customers feel at ease by building relationships and giving them expert advice through caring service. We also believe in giving back to the community and are proud to support many not-for-profit organizations.

    Read more about us at [website]

    We are currently seeking a strong, experienced, and motivated full-time Storage Consultant for our Advanced Self Storage, Richmond location.

    Storage Consultant Role

    Reporting to the Store Manager, the Storage Consultant is involved in the day-to-day business operation, including renting lockers, selling merchandise, providing top-class customer service. You will also be responsible for maintaining a clean, well-maintained, and professional-looking storage facility.

    The selected individual will be required to work Friday, Saturday, Sunday, and Monday shifts, with Tuesday, Wednesday, Thursday as the days off.

    Our offices are typically open from8:30 am to 6:00 pm Monday to Friday and 9:00 am to 5:00 pm on Saturdays and Sundays.

    Our offices are closed on statutory holidays.

    What you will get: We offer our candidates an excellent compensation package, which includes:

  • Medical, extended health, and dental benefits.
  • bonus programs and employee discounts
  • Paid vacation time.
  • life insurance
  • opportunities to advance at Advanced Self Storage

    If you are a personable individual who enjoys people, new challenges, and variety in your day, we would ejoy having you on our Team.

    Would you please email your resume to HR Officer Melanie.

    Job Types: Full-time, Permanent

    Benefits:
  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care
  • Wellness program
    Schedule:
  • 8 hour shift
    Supplemental pay types:
  • Bonus pay
  • Overtime pay

    Ability to commute/relocate:
  • Richmond, BC: reliably commute or plan to relocate before starting work (required)

    Education:
  • Secondary School (preferred)

    Experience:
  • customer service: 2 years (preferred)

    Language:
  • Mandarin (preferred)
  • Cantonese Location: One location

    • Customer Service Representative duties and responsibilities

    When writing a job description for a Customer Service Representative, it’s important to consider the main duties required as it relates to the company’s business and industry. It is also important to be specific when stating the responsibilities that come with the job. Here are important duties for the job and responsibilities needed to excel for a Customer Service Representative: 

    • Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
    • Learn to identify customer needs or desires in order to recommend the appropriate product or service.
    • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
    • Keep a record of incoming inquiries to be able to reference at a later date.
    • Be able to process orders, forms, applications, or requests.
    • Work with colleagues when necessary to resolve customer complaints.
    • Provide feedback to other departments to help improve sales, marketing, and business processes.
    • Learn about the products inside and out to be able to answer any questions from customers.

    Customer Service Representative skills and qualifications

    After considering what the most important job functionalities are for a Customer Service Representative, follow up with the skills and qualifications required to perform those jobs. A successful Customer Service Representative candidate will have various prerequisite skills and qualifications needed for the duties of this job. Some examples of the skills used in a Customer Service Representative role include: 

    • Communication skills like a pleasant demeanor and ability to work with multiple personalities
    • Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors
    • Patience to be able to stay calm in an intense environment
    • Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
    • Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
    • Adaptability and flexibility in order to deal with different customers and needs in a short period of time
    • Leadership skills like being able to help lead or manage a team of other Customer Service Representatives

    Customer Service Representative experience requirements

    It is typical to hire a Customer Service Representative with two to three years of experience. Large organizations may prefer someone who has worked in the industry longer. It is also possible to hire someone with no experience for this job if training is available.

    Customer Service Representative education and training requirements

    Many Customer Service Representative job postings require at least a high school diploma. Some employers will ask for higher training such as a university or college degree. When asking for higher education requirements, a general bachelor’s degree will suffice.

    Customer Service Representative salary expectations

    According to Indeed salaries, the average salary for a Customer Service Representative is $16.23 per hour. The salary can fluctuate depending on experience, location or the company that is hiring.

    Job description samples for similar positions

    If a Customer Service Representative isn’t quite what you are looking for, other related job positions include:

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    Customer Service Representative job description FAQs

    What is the difference between a Call Center Representative and a Customer Service Representative?

    Both jobs may attend to a customer inquiry over the phone. In addition, a Customer Service Representative also utilizes other forms of communication to attend to customers. These include e-mail, website chat, or social media. Therefore, they must possess good writing skills.

    How can you make your Customer Service Representative job description stand out?

    One way to make your Customer Service Representative job description stand out is to describe incentives for the role. This may include cash bonuses or extra vacation days. Another way to make a Customer Service Representative job description stand out is to provide details about your products and services so the applicant can better understand the organization and items they will be representing.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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