Company: Advanced Travel & Tours Ltd.

North Vancouver, BC

Position: Travel Agent

Type: Full-time and Part-time

Job Description:

We are seeking an experienced and knowledgeable Travel Agent with expertise in using the Amadeus Global Distribution System (GDS). As a Travel Agent, you will be responsible for providing exceptional customer service while assisting clients in planning and booking their travel arrangements. This position offers an exciting opportunity to work in a dynamic and fast-paced environment where you�ll be to assist customers on their way to a vacation of a lifetime.

Responsibilities:

Consult with clients to determine their travel needs, preferences, and budgets.

Create customized travel itineraries that include flights, accommodations, transportation, and activities.

Research and stay up-to-date with travel trends, destination information, and visa/passport requirements.

Collaborate with airlines, hotels, and tour operators to secure the best rates and options for clients.

Manage bookings and reservations, ensuring all details are accurate and complete.

Provide exceptional customer service by addressing client inquiries and concerns promptly and professionally.

Stay informed about travel regulations, health advisories, and safety precautions for different destinations.

Continuously enhance your knowledge of travel products and services to offer innovative suggestions to clients.

Collaborate with team members to share insights and strategies for improving the overall travel experience.

Qualifications:

Minimum 2 years of experience as a Travel Agent or similar role

Proficiency in using the Amadeus GDS system or similar

Strong passion for travel and an in-depth understanding of different destinations.

Excellent communication and interpersonal skills.

Detail-oriented with strong organizational abilities.

Proficiency in using travel booking software and tools.

Ability to work well under pressure and adapt to changes in travel plans.

Sales and negotiation skills to provide the best value for clients.

Excellent command of the English language, with strong written and verbal communication skills, is a prerequisite for this job.

Knowledge of Persian/Farsi or other foreign language is a plus

Benefits:

Salary + commission

Travel perks and discounts on personal travel experiences

Collaborative and supportive work environment

Opportunity to work with diverse clients and destinations

If you meet the above qualifications and are ready to take on an exciting role as an experienced Travel Agent we would love to hear from you. Please submit your resume, along with a cover letter highlighting your relevant experience and why you are the ideal candidate for this position.

Note: Only shortlisted candidates will be contacted for further evaluation. Thank you for your interest in joining our team.

Job Types: Full-time, Part-time
Part-time hours: 20-40 per week

Salary: $32,663.00-$100,000.00 per year

Benefits:

Casual dress

On-site parking
Flexible Language Requirement:

French not required
Schedule:

Monday to Friday

Weekends as needed
Supplemental pay types:

Commission pay



Ability to commute/relocate:

North Vancouver, BC V7P 1S3: reliably commute or plan to relocate before starting work (required)


Work In person

Job description

We are seeking another full time and part time Travel Agent who can handle all aspects of the travel itinerary. This position requires an individual who enjoys working with the public, has an understanding of the travel industry and is comfortable making decisions regarding customer service. The right candidate will be responsible for booking flights, hotels and travel accessories that meet specific customer requests, as well as providing valuable customer service to clients during and after their trips!

We are looking for a full time team member to join our team of professional Travel Advisors. Experience is preferred, however if you love travel we will offer training for the right individual.

Duties & Responsibilities:

Plan itineraries: arrange accommodations, airline, cruise, packages, car rentals and other related services for clients.

Qualifications & Experience:

Strong attention to detail with the ability to prioritize and multi-task

Experienced traveller an asset, with geographical knowledge

Excellent customer service and interpersonal skills

Strong internet research skills and computer knowledge

Job Type: Full-time

Salary: $18.00-$20.00 per hour + Travel Perks!

Application question(s):

Tell us about your travel history, what countries you have travelled to. Strong geographical knowledge is essential.

Please email resumes to [website] or click to apply.

Thank you!

Job Type: Full-time

Schedule:

Monday to Friday

Supplemental pay types:

Overtime pay

Ability to commute/relocate:

Invermere, BC V0A 1K4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Job Types: Full-time, Part-time, Permanent

Salary: $18.00-$20.00 per hour



Ability to commute/relocate:

Invermere, BC V0A 1K4: reliably commute or plan to relocate before starting work Location: In person

The Opportunity

Are you looking for an opportunity to work at a rapidly growing contact center putting customers first? We have the perfect fit! Come work with us at one of Canada�s largest travel companies.



We are looking for top sales people who enjoy communicating with customers via Live Chat, offering consultative solutions, supporting business and ensuring our customers have a great experince



How You Will Be Spending Your Time

Resolve Customer Queries:Provide first-line client support by answering chats, emails, and phone calls effectively and with a sense of urgency. Provide ongoing relationship management with existing and new clients

Proactively Engage with the Audience:identify opportunities to reach out and ask the right questions, identify unique ways to solve problems and offer tailored support.

Drive Meaningful Conversations: set the right tone of the conversation with confidence and helpful responses and support the reservation and booking teams with possible leads

Utilize Knowledge of Customer Pain Points:identify common trigger points for customer issues based on past conversations and research required information using available resources


� Up-Sell and Cross-Sell Products:Double-up as a sales channel by providing product and service information to customers and plug in additional products at the right time

� Coordinate Updates and Improvements:Document all call information according to standard operating procedures and provide necessary intel to improve business efficiency

� Document all call information according to standard operating procedures

� Identify Possible Website Errors and report to the IT Team and key stakeholders with urgency

The Skills, Experience and Requirements You Need to be Successful

� Excellent verbal and communication skills

� Must be TICO certified

� Atleast 2 years experience in Travel Sales & Service experience

� Knowledge in GDS & travel related booking systems such as (but not limited to) Sabre/Sabre Vacations, Sirev

� Must be knowledgeable on leisure travel and the ability to sell as well as service clients that may have general travel questions and service queries

� Ability to confidently multitask by talking to multiple customers at a time while simultaneously navigating through solutions and troubleshooting problems

� Should be tech savvy and able to navigate live chat software with ease, leverage customer data effectively to provide meaningful support, and do all this fast

� Excellent organizational skill to be able to effectively sort large amounts of information

� Ability to handle stressful situations appropriately

� Exceptional problem solving and prioritizing skills

� Attention to detail, data entry accuracy and speed

Who We Are
Red Label Vacations Inc., a division of the H.I.S. Group, is one of Canada�s largest travel companies. Incorporated in 2004, Red Label Vacations owns and operates multiple wholesale and retail travel brands. The retail division; including [website], [website], Sunquest, The Travel Experts, [website] and [website]; offers diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. Red Label Vacations is a comprehensive one-stop shop for agents and travelers alike.

Job Types: Full-time, Permanent

Benefits:

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

Vision care

Work from home
Schedule:

8 hour shift



Experience:

Travel agent and reservation booking: 2 years (preferred)

sabre or Sirev: 2 years (preferred)

Live chat: 2 years (preferred)

Leisure travel booking: 2 years (preferred)

Licence/Certification:

TICO / OPC Certification Location: Remote

Job description: Farsi speaking Only

About the Company:

Trip Support is a North American travel company established in Canada and the USA, that specializes in flight, tours, and vacation packages.

Here at Trip Support, we believe that travel should be affordable for all.

By establishing positive and lasting relationships with clients, utilizing state-of-the-art technology, and providing service beyond reproach, we make that belief a reality.

We're Looking for

Trip Support Inc. is looking for experienced Leisure Travel Consultants. If you are confident, you have what it takes to be an exceptional Leisure Travel Consultant with remarkable customer service ethics then you have found the right job for yourself. We are a fast-paced travel company. You will be taking care of all travel-related inquiries including planning, handling all-inclusive package bookings, advising clients of their travel requirements. If you are an enthusiastic sales-oriented team player, this posting is for you!

Duties & Responsibilities:

Answer to customer calls in related to the flight inquiries, find the best Fares and send travel es or provide it over the phone..

Listen to clients� requirements closely and provide product solutions.

Always be up to date with consolidators and airline policies with the current everyday new policy change environment.

Qualifications & Required Experience:

Minimum 5-year Travel Consultant sales experience

Minimum 3 years experience in working with GDS � Amadeus.

Experience in ticket change , change date , issuing the ticket or the ticket cancelation is an asset.

Fluent in English

Excellent customer service skills, especially phone etiquette

Strong domestic, trans-border, and international travel knowledge

Experience in a travel call center and ticketing department is required.

The candidate must possess strong consultative selling skills and the ability to listen to the customer�s needs

Must be TICO certified.

Working Conditions:

Work from Trip Support Head office in Thornhill, Ontario.

Mandatory Rotating Schedule including evenings and weekends required

We are a customer-oriented company who offers:

Competitive remuneration and employee benefit package

Genuine opportunities to develop yourself, professionally and personally

A distinctive working environment that puts team members first

If you are looking for an opportunity to reach your FULL potential in the travel industry, APPLY TODAY and see why we�re different.

We appreciate all applicants however only selected candidates will be contacted.

Job Types: Full-time, Permanent

Salary: From $20.00 per hour

Benefits:

Company events

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

Vision care
Flexible Language Requirement:

English not required
Schedule:

8 hour shift

Day shift

Evenings

Holidays

Morning shift

Night shift

Weekend availability
Supplemental pay types:

Bonus pay

Overtime pay

Ability to commute/relocate:

Thornhill, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 5 years (preferred)

working in Travel Agency: 5 years (preferred)

Amadeus- GDS: 5 years (preferred)

Language:

Farsi (preferred)

English (preferred)

Licence/Certification:

TICO Location: One location

We are seeking an energetic Vacation

Leisure Travel Specialist to work in our Winnipeg travel office. You must have previous Travel Agency background.

Qualifications...

Minimum 4+ years vacation travel experience

Completion of the Travel + Tourism program or similar

Excellent communication skills in English (and French � written and oral as asset)

Self motivated and the ability to work independently and within a team

Must have the ability to work in a fast-paced environment and manage a varied workload while also taking advantage of the slow periods to work on your own clientele

Must be organized -

Good understanding of Galileo�s Travelport/Smartpoint, Sabre, Amadeus or Worldspan. TRAMS back office (or similar) and lastly ClientBase (or similar)

Ability to work well under pressure with minimal supervision

I�m not sure why we even have to say this, as it is a given - PC or MAC skills - Microsoft products (word, excel, outlook, etc.)

Do you have a niche? Have you travelled? These are all assets.

We offer you...

Competitive salary (based on experience, could be higher than posted)

Ability to earn additional profit/commission share - excellent incentives and growth opportunities on your own clientele

Life & ADD insurance along with the option to pay Into Health and Dental after a waiting period.

A dedicated, experienced management team

Ongoing coaching and training

FAM Allowances

Competitive vacation and personal days off

Job Type: Full-time

Salary: $35,000.00-$52,000.00 per year

Additional pay:

Bonus pay

Commission pay
Benefits:

Casual dress

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift

COVID-19 considerations:
By appointment only for in person client meetings.

Ability to commute/relocate:

Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Experience:

Travel Agency: 3 years (required)

Application deadline: start date: 2022-07-01

It�s time to take your love of travel and share it! Now�s the time.

If you love travel and working with people, this exciting job opportunity is for you. Our travel business is growing! We need travel consultants to assist our clients with all their travel needs.

About us:

Maple Leaf Tours is the worlds� most awesome group tour agency are we are open for happiness! Our mission is to change lives through travel and if you�re another Happy Pants, we�re looking for you! From the beginning, 30 years ago, we�ve always stood for creating memories and enriching the human experience through shared travel experiences. A family-run business, we pride ourselves as being an innovative leader in the travel industry.

Our team brings passion, expertise, and commitment to working with our clients, providing them with a wealth of first-hand knowledge and experience from all corners of the globe. We have flown with the airlines, stayed in the hotels, eaten at the restaurants, sailed on the ships and experienced the sites and culture, to provide the best client experience possible.

We are looking for an experienced travel agent to do just that. In this position, you�ll be providing high-level customer service in office, by phone, email, social media, and live chat handling the customer journey from the first point of contact to the pre/post trip. As tourism recovery builds and the pent-up desire for �revenge� travel increases, we are super excited for this next chapter! Join our welcoming and accepting community and you�ll have the opportunity to build your career and yourself.

Position Summary: Joining our Maple Leaf Tours Team as a Travel Counsellor, means you will become part of a forward thinking and constantly evolving and growing family business that is 100% Canadian owned and operated by an Indigenous Female Entrepreneur.

As a member of our Maple Leaf Tours team, you will enjoy the freedom to grow and chart your own future.

Skills Required:

Minimum of 3 years working for a travel agency

Excellence in customer service and sales

Strong organizational skills and attention to accuracy, detail and compliance

Experience using Global Distribution Systems (preferably Sabre Red).

High level of integrity, sense of accountability, and professionalism

Why Maple Leaf Tour, Travel and Cruise?

Offices in Kingston and Belleville and Ottawa in 2024

Member of many associations including CLIA, ETAO, CCAB, NTA

Award winning, family-run business

100% Canadian owned and operated

Indigenous Female Entrepreneur founder

Travel benefits including IATA card for agent discounts

No sign-up or franchise fees

Attractive compensation package and benefits

Competitive commission rates

Marketing, advanced technology and in-house marketing

Access to exclusive Maple Leaf Tour products, expertise, and support

What makes you awesome:

Love of sales and travel

Superior selling skills

Exceptional customer service skills

Excellent verbal and written communication skills

Problem solving skills/complaint resolution

Extensive geographical knowledge and travel experience

Flexible and energetic

TICO Certificate

Excellent Customer Service Skills

Knowledge of Microsoft Office and Excel

Email Communication Skills

Experience Working in the Travel Sector

Enjoy being part of an amazing travel family.

You�ll shine by:

Maximizing & growing sales by responding to leads through phone, email, social & live chat

Providing exceptional post-booking customer service through multiple channels

Developing an In-depth knowledge of Maple Leaf Tours products

Ensuring accuracy for our customers, with a fine-tuned attention to detail, to ensure their files are booked correctly

Experience in a travel industry role, sales, or customer service

Personal travel experience to Maple Leaf Tours destinations/cruises

Exceptional communication & customer service skills

This is a full-time position from Monday � Friday, no weekends or evenings. Our head office is in Kingston with a secondary office in Belleville with an Ottawa office opening in 2024.

Join Maple Leaf Tours and become part of a dynamic, growing team with a company that is well-known and respected in Ontario and Internationally.

You can learn more about us at [website]

Salary information is not available at the moment.

We thank all interested candidates however only those chosen for an interview will be contacted.

Job Type: Full-time

Benefits:

Company events

On-site parking
Schedule:

8 hour shift

COVID-19 considerations:
Social distancing & plexiglass Agency: 3 years (preferred)

About us

SkyMart Express

Store offering courier, shipping, packaging, printing, and photo related services.

With a customer-service driven business model, Skymart serves as a one-stop destination business service center, that provides domestic and international shipping services and Custom packaging for goods and delicate parcels, Print & Copy services, Passport & visa photos, International money transfer, and much more�

Job Description

Manage all ticketing administration processes in the most efficient and cost-effective manner for the business � schedule changes, cancellations, exchanges, re-issues, debit memos, e-ticketing, etc.

Service all guest air product & ticketing calls in a timely & effective manner as well as service all ticketing and air add-on, this may include after-hours emergency calls

Source and maintain relevant airline contracts direct from airlines, or from Travel companies

Proactively look for opportunities to optimize margin and improve guest value

Stay informed of regulatory and security issues and escalate where necessary

Oversee quality control - ensure best practice is adopted to minimize air reservation errors

Produce monthly P&L report, schedule of deposits & other KPI�s as required relating to department activity

Qualifications

Minimum 1 year experience in ticketing operations management experience preferably in air ticketing environment

ARC Specialist or accreditation preferred.

Excellent working knowledge of Amadeus or other GDS

Excellent organizational and time management skills and ability to meet assigned deadlines

Analytical skills with good working knowledge of Excel & MS Office

Excellent analytical and communication skills, both verbal and written, and ability to direct the actions of others

A team player with the ability to work with a multitude of departments and staff members of all levels

Strong communication skills and ability to problem solve, and work under pressure of immediate deadlines

Working knowledge of airline contracts

Job Types: Full-time, Permanent

Salary: $17.00-$20.00 per hour

Benefits:

Store shift

Reservation Agent - Air - Remote Position

Responsibility

Respond to customer inquiries to achieve sales targets while providing superior customer service.

What You Will be Doing

� Answer calls in timely, courteous and professional manner

� Enforce active selling skills to close a sale

� Process bookings with accuracy and detail

� Consistently meet individual performance targets

� Stays current on products, services, promotions, procedures and technology

� Identify and solve challenges

� All other related tasks as required

Specialized Knowledge, Skills, Attributes Required

� Good written and oral communication skills

� Excellent customer service skills and interpersonal skills

� Bilingual in French and English (an asset)

� Professionalism and patience

� Organizational skills

� Team player but able to work autonomously

� Excellent selling skills and results driven

� General knowledge in geography

� Computer knowledge (MS Office, Sabre) and ability to learn new software

� Team player

Education

� Travel/Tourism school diploma or equivalent related travel industry experience

� 1-3 years on-the-job experience and/or performing similar duties required

� OPC

Working Conditions

� Call centre environment � home based

� Rotating shift work (shift rotation include days, evenings, and weekends)

Agent de r�servations (Centre d'appel division Vols)

Objectif premier du poste

R�pondre aux demandes de clients afin d'atteindre les objectifs de vente tout en offrant un service � la client�le de qualit� sup�rieure.

Responsabilit�s

� R�pondre aux appels de mani�re opportune, courtoise et professionnelle.

� Appliquer des techniques de vente active pour conclure une vente.

� Traiter les r�servations avec pr�cision et minutie.

� Atteindre constamment les objectifs de rendement individuel.

� Se tenir au courant des produits, services, promotions, proc�dures et technologies.

� Identifier et r�soudre les problems.

� Toutes les autres t�ches connexes, selon les besoins.

Connaissances sp�cialis�es, comp�tences et attributs requis

� Bonnes comp�tences en communication �crite et orale.

� Excellentes aptitudes au service � la client�le et aux relations interpersonnelles.

� Bilingue en fran�ais et en anglais (un atout).

� Professionnalisme et patience.

� Sens de l'organisation.

� Esprit d'�quipe mais capable de travailler de fa�on autonome.

� Excellentes aptitudes � la vente et orientation vers les r�sultats.

� Connaissance g�n�rale de la g�ographie.

� Connaissances informatiques (MS Office, Sabre) et capacit� � apprendre de nouveaux logiciels.

� Esprit d'�quipe.

Qualifications scolaires et exp�rience

� Dipl�me obtenu d�une �cole de tourisme ou exp�rience �quivalente au niveau de l�industrie du voyage

� Certification de l�OPC

� 1 � 3 ans d'exp�rience en milieu de travail et/ou dans l'exercice de fonctions similaires requis

Conditions de travail

� Environnement de centre d'appels - � domicile

� Travail par rotations (la rotation des quarts de travail comprend les jours, les soirs et les fins de semaine).

Job Types: Full-time, Permanent

Benefits:

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

Vision care

Wellness program

Work from home
Schedule:

8 hour shift

Experience:

Travel industry: 3 years (preferred)

reservation and travel booking: 3 years (preferred)

Sabre: 2 years (preferred)

Amadeus: 2 years (preferred)

Language:

French (preferred)

English certification (preferred)