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Travel Agent Job Description: Top Duties and Requirements

A Travel Agent, or Reservations Agent, offers travel advice and facilitates bookings in the travel industry for their clientele. Their main duties are to inform travelers about different destinations, travel restrictions, and costs; book trips for them; and ensure they understand what travel documents are needed for the upcoming journey.

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Travel Agent duties and responsibilities

Travel Agents are responsible for ensuring their clients are completely satisfied with their travel bookings. Some day-to-day duties of a Travel Agent include:

  • Provide all relevant information on travel destinations
  • Book tickets, hotels, and rental cars
  • Organize accommodations and ground transportation services
  • Recommend travel tips to ensure safety
  • Find the best possible rates on travel bookings for their clients
  • Facilitate travel for multi-destination trips
  • Ensure passengers understand which travel documents will be needed
  • Advise and plan group travel
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What does a Travel Agent do?

A Travel Agent offers consulting services and advice to prospective travellers. They advise clients about travel destinations they are considering to help them make the right choices for their needs and budget. They are also responsible for explaining travel restrictions, rules, or guidelines to their clients. They can be employed by travel companies, airlines, or hotel chains, or they can function as independent contractors.

Travel Agent skills and qualifications

A Travel Agent coordinates the perfect travel options for their clients. Here are some of the skills and qualifications required for the role:

  • Exceptional knowledge of the travel industry
  • Excellent customer service skills
  • Ability to multitask
  • Extremely organized
  • Strong communication skills, both oral and written
  • Outstanding attention to detail
  • Excellent computer management skills

Travel Agent experience requirements

A Travel Agent does not generally need experience. However, experience in a customer service-related position is generally considered an asset.

Travel Agent education and training requirements

A Travel Agent usually possesses a secondary school diploma. A college diploma in Travel or Tourism is considered an asset, and having formal training as a Travel Agent will make the candidate stand out for the position. In British Columbia, Northwest Territories, Quebec, Ontario, and Saskatchewan, candidates must have received their Travel Agent certification from the regulatory body in their province. Some agencies will require candidates to also have their Canadian Institute of Travel Counsellors (CITC) certification.

Travel Agent salary expectations

According to Indeed Salaries, the average salary for a Travel Agent in Canada is $47,156 per year. This will vary based on geographical location, the type of industry employing the candidate, and their level of experience.

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Travel Agent job description FAQs

What is the difference between a Travel Agent and a Tour Operator?

A successful Travel Agent candidate is someone who is passionate about travel and knowledgeable about every facet of travelling. They are able to listen to clients and understand their needs. Interpersonal skills are essential to a successful Travel Agent. A good Travel Agent will also have excellent sales and customer service skills, and they are able to encourage customers to follow through on their travel plans while assisting them with any questions or concerns they may have.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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