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How to Write a Fulfillment Associate Job Description Sample

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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4 min read

A 10369763walmart16.49warehouse13.2customer service representative5.42warehouse associate4.77warehouse worker4.6210852011926714.0020.3751.45HOURLY84103572025-10-012025-10-312025-09-012025-09-302025-11-05Fulfillment Associate, or Warehouse Associate, is a professional who handles customer orders in an online environment. Their duties include gathering the products a customer has ordered, packaging the order appropriately, and shipping or providing the order to the customer at the time of pickup.

What does a Fulfillment Associate do?

A Fulfillment Associate may work in a warehouse, distribution facility, or retail location. They typically have no contact with customers, as their primary job is to process and fulfill requested online orders. They are also an integral part of your company’s customer service experience by filling a customer’s product order accurately. A 10369763walmart16.49warehouse13.2customer service representative5.42warehouse associate4.77warehouse worker4.6210852011926714.0020.3751.45HOURLY84103572025-10-012025-10-312025-09-012025-09-302025-11-05Fulfillment Associate takes care of a customer’s order throughout the entire preparation process, from gathering the items to shipping the order.

Hire your next Fulfillment Associate today.

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Hire your next Fulfillment Associate today.

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Fulfillment Associate Job Description Examples:

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a culture of innovation
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10369763walmart16.49warehouse13.2customer service representative5.42warehouse associate4.77warehouse worker4.6210852011926714.0020.3751.45HOURLY84103572025-10-012025-10-312025-09-012025-09-302025-11-05Fulfillment Associate duties and responsibilities

A Fulfillment Associate completes customer orders in an online environment. Once the company receives an order, the Fulfillment Associate gathers the items and prepares the order for shipping or pickup. A Fulfillment Associate’s duties and responsibilities may include:

  • Printing online orders as needed
  • Collecting products based on orders, using item numbers, bin locations, and quantities
  • Assembling, labelling, and packaging orders for shipping or customer pickup
  • Completing order and shipping documentation accurately
  • Stocking inventory
  • Completing cleaning duties as required
  • Moving inventory throughout the work space using various machinery and equipment

Fulfillment Associate skills and qualifications

Successful 10369763walmart16.49warehouse13.2customer service representative5.42warehouse associate4.77warehouse worker4.6210852011926714.0020.3751.45HOURLY84103572025-10-012025-10-312025-09-012025-09-302025-11-05Fulfillment Associates combine accuracy, time management, and organizational skills to complete their daily tasks. They require the ability to perform manual tasks, and computer knowledge to gather orders and complete documentation. Top skills for a Fulfillment Associate may include:

  • High level of attention to detail and accuracy, with a dedication to quality
  • Ability to manage their time effectively to complete all orders within a set timeframe
  • Organizational skills to manage multiple orders at a time without errors
  • Interpersonal skills to work well within a team environment
  • Basic computer knowledge to complete digital paperwork and shipping manifests
  • Ability to work safely within a warehouse environment
  • Ability to follow existing company policies and procedures

10369763walmart16.49warehouse13.2customer service representative5.42warehouse associate4.77warehouse worker4.6210852011926714.0020.3751.45HOURLY84103572025-10-012025-10-312025-09-012025-09-302025-11-05Fulfillment Associate experience requirements

A Fulfillment Associate typically requires previous experience in warehousing, order picking, shipping and receiving, product stocking, or other inventory-related positions. Experience accurately gathering product orders, and general knowledge of proper packaging and shipping protocol is essential for the role. A successful Fulfillment Associate has experience with warehouse equipment, such as weigh scales, forklifts, and handheld radio frequency (RF) scanners.

Fulfillment Associate education and training requirements

A Fulfillment Associate typically needs a high school diploma or equivalent to be hired. The role requires reading, writing, and basic math skills like addition and subtraction. The position of 10369763walmart16.49warehouse13.2customer service representative5.42warehouse associate4.77warehouse worker4.6210852011926714.0020.3751.45HOURLY84103572025-10-012025-10-312025-09-012025-09-302025-11-05Fulfillment Associate is often entry level and they can learn most of the skills on the job. Depending on the company and environment, you may need a candidate with a forklift licence or knowledge of specific software.

Fulfillment Associate salary expectations

According to Indeed Salaries, average pay for a Fulfillment Associate in Canada is $16.28 per hour. This can vary depending on factors like the hiring company, location, and the employee’s previous experience.

Job description samples for similar positions

If a Fulfillment Associate is not quite what you are looking for, other job description samples include:

Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
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Fulfillment Associate job description FAQs

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Job Description Examples

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