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How to Write a Fulfillment Associate Job Description Sample

A Fulfillment Associate, or Warehouse Associate, is a professional who handles customer orders in an online environment. Their duties include gathering the products a customer has ordered, packaging the order appropriately, and shipping or providing the order to the customer at the time of pickup.

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What does a Fulfillment Associate do?

A Fulfillment Associate may work in a warehouse, distribution facility, or retail location. They typically have no contact with customers, as their primary job is to process and fulfill requested online orders. They are also an integral part of your company’s customer service experience by filling a customer’s product order accurately. A Fulfillment Associate takes care of a customer’s order throughout the entire preparation process, from gathering the items to shipping the order.

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Fulfillment Associate Job Description Examples:

Fulfillment Associate duties and responsibilities

A Fulfillment Associate completes customer orders in an online environment. Once the company receives an order, the Fulfillment Associate gathers the items and prepares the order for shipping or pickup. A Fulfillment Associate’s duties and responsibilities may include:

  • Printing online orders as needed
  • Collecting products based on orders, using item numbers, bin locations, and quantities
  • Assembling, labelling, and packaging orders for shipping or customer pickup
  • Completing order and shipping documentation accurately
  • Stocking inventory
  • Completing cleaning duties as required
  • Moving inventory throughout the work space using various machinery and equipment

Fulfillment Associate skills and qualifications

Successful Fulfillment Associates combine accuracy, time management, and organizational skills to complete their daily tasks. They require the ability to perform manual tasks, and computer knowledge to gather orders and complete documentation. Top skills for a Fulfillment Associate may include:

  • High level of attention to detail and accuracy, with a dedication to quality
  • Ability to manage their time effectively to complete all orders within a set timeframe
  • Organizational skills to manage multiple orders at a time without errors
  • Interpersonal skills to work well within a team environment
  • Basic computer knowledge to complete digital paperwork and shipping manifests
  • Ability to work safely within a warehouse environment
  • Ability to follow existing company policies and procedures

Fulfillment Associate experience requirements

A Fulfillment Associate typically requires previous experience in warehousing, order picking, shipping and receiving, product stocking, or other inventory-related positions. Experience accurately gathering product orders, and general knowledge of proper packaging and shipping protocol is essential for the role. A successful Fulfillment Associate has experience with warehouse equipment, such as weigh scales, forklifts, and handheld radio frequency (RF) scanners.

Fulfillment Associate education and training requirements

A Fulfillment Associate typically needs a high school diploma or equivalent to be hired. The role requires reading, writing, and basic math skills like addition and subtraction. The position of Fulfillment Associate is often entry level and they can learn most of the skills on the job. Depending on the company and environment, you may need a candidate with a forklift licence or knowledge of specific software.

Fulfillment Associate salary expectations

According to Indeed Salaries, average pay for a Fulfillment Associate in Canada is $16.28 per hour. This can vary depending on factors like the hiring company, location, and the employee’s previous experience.

Job description samples for similar positions

If a Fulfillment Associate is not quite what you are looking for, other job description samples include:

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Fulfillment Associate job description FAQs

What is the difference between a Fulfillment Associate and a Customer Service Associate?

When hiring for a Fulfillment Associate, look for a related experience such as warehousing, retail sales, or customer service positions. Look for attention to detail throughout the resume, and experience that requires time-management skills. They can develop this through extracurricular activities or volunteer work if the candidate does not have previous job experience. If the position requires the Fulfillment Associate to have a specific certification, like a forklift licence, look for evidence of that, too.

What should you look for in a Fulfillment Associate resume?

Because a Fulfillment Associate’s role requires acute attention to detail, they should be able to successfully and accurately process orders with the correct customer-requested merchandise. They can maintain a high level of accuracy even when multitasking or working within a noisy environment. A proficient Fulfillment Associate is diligent, reliable, and completes their tasks on time.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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