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Head Cashier Job Description: Top Duties and Requirements

A Head Cashier is responsible for overseeing purchases and returns in a store, business, or retail outlet. Their duties include checking that the till is balanced before and after every shift, monitoring the checkout area, and drawing up work schedules for the cashiers.

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Head Cashier duties and responsibilities

Head Cashiers may have a variety of duties in addition to checking out customers in the store, including:

  • Tallying up sales totals at the end of the day
  • Submitting reports on incoming and outgoing cash, debit, and credit transactions
  • Providing change for cashiers and ensuring each till is supplied with enough money for the shift
  • Making sure that the store is well-staffed during busy periods to avoid long wait times for customers
  • Being present on the shop floor to assist with customer questions, complaints, and comments
  • Training new cashiers
  • Liaising with management to ensure operations run smoothly
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Head Cashier Job Description Examples:

What does a Head Cashier do?

Head Cashiers make sure a business runs smoothly each day by reviewing the inflow and outflow of cash. They are also crucial to organizing and overseeing the work for cashiers, managing complex payment issues, and dealing with unusual customer problems that cashiers are unfamiliar with. After a Head Cashier has reviewed daily or weekly payments made to your business, they may consult with cashiers to clarify any issues or resolve discrepancies. A Head Cashier also needs to effectively manage cashiers, including providing feedback or resolving disputes.

Head Cashier skills and qualifications

A successful Head Cashier typically has several years of experience in a Cashier position. In addition, they are proficient with numbers, have great attention to detail, and exhibit excellent communication skills with both customers and colleagues. Other essential skills for a Head Cashier include:

  • Excellent numeracy skills, including adding and subtracting large numbers
  • Ability to manage others and successfully lead a team
  • Knowledge of business policies for financial transactions
  • Time management skills
  • Understanding when and how to assist colleagues and teach them new skills

Head Cashier experience requirements

A Head Cashier usually has two or more years of experience as a Cashier or in a related position. Cashiers can transition from one industry to another, so you don’t need to look for a Head Cashier with previous experience in your specific industry. The only exception to this is if your business has specific legal requirements or other policies concerning financial transactions. Then you need to confirm candidates have the necessary qualifications and are familiar with these laws and policies.

Head Cashier education and training requirements

Head Cashiers usually need to have a high school diploma or equivalent. You may request that a new Head Cashier passes a background check due to the high degree of responsibility and trust that their role requires. No training certificates are required, as candidates can learn the most important tasks on-the-job.

Head Cashier salary expectations

According to Indeed Salaries, an average Head Cashier’s pay in Canada is $17.32 per hour. Wages vary depending on experience, location, the size of the business, and the responsibilities of the position.

Job description samples for similar positions

If a Head Cashier isn’t exactly what you’re looking for, some similar job description samples include:

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Head Cashier job description FAQs

What should you look for in a Head Cashier resume?

Head Cashiers perform different tasks depending on several factors, including the size of your business and the industry you operate in. For example, if you employ many Cashiers, the Head Cashier needs to spend more time managing and organizing schedules than they would in a small business.

How do you attract the best candidates for a Head Cashier position?

If you employ a Cashier who has several years experience in the role, you may decide to promote them to the position. Two benefits to this approach are that you already know the person is trustworthy, experienced, and that they are familiar with how your business works. However, review their credentials as you would with any other applicant to make sure they can fulfill the role.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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