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Head Cashier Job Description: Top Duties and Requirements

A Head Cashier is responsible for overseeing purchases and returns in a store, business, or retail outlet. Their duties include checking that the till is balanced before and after every shift, monitoring the checkout area, and drawing up work schedules for the cashiers.

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Head Cashier duties and responsibilities

Head Cashiers may have a variety of duties in addition to checking out customers in the store, including:

  • Tallying up sales totals at the end of the day
  • Submitting reports on incoming and outgoing cash, debit, and credit transactions
  • Providing change for cashiers and ensuring each till is supplied with enough money for the shift
  • Making sure that the store is well-staffed during busy periods to avoid long wait times for customers
  • Being present on the shop floor to assist with customer questions, complaints, and comments
  • Training new cashiers
  • Liaising with management to ensure operations run smoothly
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Head Cashier Job Description Examples:

Example 1

English version below

Supermarch� PA est une �picerie en pleine expansion �tablie au Qu�bec depuis plus de 50 ans. Nous sommes � la recherche d'une ou un chef caissier(�re) pour les fins de semaines seulement. Si ce poste vous int�resse, n'h�sitez pas de nous envoyer votre CV.

-Ce que nous offrons-

  • Assurance collective
  • Bourse annuelle pour les �tudiants
  • Une prime de r�f�rencement des candidats
  • Un horaire flexible
  • 10% de rabais sur un panier d'�picerie
  • REER collectif
  • Tenue d�contract�e
  • Faire partie d'une �quipe en pleine croissance avec des coll�gues passionn�s

    -Responsabilit�s principales-

  • Veille � ce que les caissi�res et les emballeurs offrent un service hors pair aux clients.
  • Supervise le travail des caissi�res et emballeurs en vue d�assurer leur productivit�
  • Planifie et g�re les horaires et les vacances des caissi�res et emballeurs
  • Passe 90% de son temps aux alentours des caisses afin d�interagir avec les clients et superviser les employ�s
  • Veille � ce que les politiques, processus et proc�dures de la caisse soient appliqu�es et respect�es
  • Assure une bonne gestion des fils d�attente � la caisse, ouvre les caisses additionnelles si n�cessaire
  • Assure l�accueil, int�gration et la formation des caissi�res et emballeurs
  • D�finit les objectifs et communique clairement ses attentes � son �quipe
  • Est responsable de la tenue et propret� des caisses, pour qu�en tout temps, il refl�te l�image que Supermarch� PA souhaite projeter
  • R�gle tous les probl�mes � la caisse, et fait appel au g�rant si n�cessaire
  • Remplace les caissi�res au besoin

    -Exigences du poste-

  • Exp�riences dans un poste similaire (Un atout)
  • Exp�riences au service � la client�le
  • Doit �tre Bilingue (Fran�ais et anglais)
  • Doit �tre disponible les jours, soirs et fin de semaines

    NB : L�usage du genre masculin n�est utilis� que pour all�ger le texte.

    --------------------------------------------------------------------------------------

    Supermarch� PA is a growing grocery store established in Quebec for more than 50 years. We are looking for a head cashier for wekends only*.
  • If this position interests you, please send us your resume.

    -What we offer-

  • An annual scholarship for CEGEP and university students
  • A referral bonus of candidates
  • Schedules are made based on the availability of employees
  • A retirement program after 2 years of service
  • 10% discount on groceries

    -MAIN Responsibilities-

  • Make sure cashiers and packers provide outstanding customer service
  • Supervise cashiers and packers to ensure their productivity
  • Plan and manage work schedules and vacations for cashiers and packers
  • Spend 90% of time near checkout counters to interact with customers and supervise employees
  • Make sure checkout policies, processes and procedures are enforced and followed
  • Oversee proper waiting line management at checkout and open additional counters if needed.
  • Ensure new cashier and new packer orientation, integration and training
  • Define objectives and clearly communicate expectations with work team
  • Make sure checkout counters are in order and clean at all times as this reflects the image PA Supermarket want to show
  • Settle all issues at checkout and call the manager if needed
  • Replace cashiers if needed

    -Job requirements-

  • Good knowledge of French (Bilingualism will be an asset)
  • Available for flexible hours (Including weekends)
  • Sense of organization and priority management
  • Teamwork and customer service
  • Ability to work quickly and under pressure

    Note: The use of gendered terms is not intended to discriminate

    Job Type: Part-time
    Part-time hours: 16-25 per week

    Salary: From $17.50 per hour

    Benefits:
  • Dental care
  • Store discount
  • Vision care
    Day range:
  • Every Weekend
  • Weekends as needed
    Shift:
  • Afternoon shift
  • Evening shift
  • Night shift
    Work setting:
  • Grocery Location: In person

    • Example 2

    Honey Bee�s

    Head Cashier (Restaurant & I/C Parlor)

    NOC - 6211

    MAIN Duties AND Responsibilities:

    Creativity in the Kitchen

    The Head Cashier is responsible to supervise and co-ordinate the activities of all workers in the following unit groups: Ice Cream Servers (6421), Cashiers (6611), and Juice bar service attendants. Head Cashiers are employed by establishments and other retail businesses, wholesale businesses that sell on a retail basis to the public.

    Main Function -

  • Supervise and co-ordinate both Ice Cream staff and cashiers
  • Assign Ice Cream staff to duties and prepare work schedules
  • Authorize payments and the return of merchandise
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Maintain specified inventory and order merchandise
  • Prepare reports regarding sales volumes, merchandising and personnel matters
  • Hire and train or arrange for the training of new sales staff and monitor and report on performance
  • Ensure the visual standards, health standards and image of the Restaurant are maintained, such as store displays, signage and cleanliness.
  • May perform the same duties as workers supervised
  • May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

    Other duties as required.

    These will be learned onsite with the Operation Manager, Sonia Park-Lawrence

    Required Knowledge, Skills, Abilities AND Personal Attributes

    The Head Cashier must know:

    � How to cash out each shift

    � How to manage in a fast paced environment

    The Head Cashier should be able to:

    � Lead a team

    Required Qualifications

  • Completion of secondary school is usually required.
  • Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is usually required.

    Required Competencies

    You need to be able to work with others in a fast-paced environment and know how to schedule yourself properly so there are no gaps in workflow.

    Essential Employability Skills

    � You are known for your energetic personality, smile and positivism

    � You are quick-witted and a great problem solver

    � You can work in a fast paced environment where multiple tasks need to be completed quickly

    Organizational/Core Competencies

    � Timely when working

    � Extremely Organized

    � Show up to work on time

    � Willing to accept responsibility and be accountable for yourself and team members

    For a full Job description or to apply, submit resume by email no later than Oct 15th/2022 to:

    Attention: Troy Lawrence

    Mielle Chanel Inc.

    409 Hwy 1 Dayton Nova Scotia

    Canada B5A 5A2

    1-[phone number] (Mobile)

    Job Type: Full-time

    Salary: From $14.00 per hour

    Benefits:
  • On-site parking
    Schedule:
  • 10 hour shift
  • Day shift
  • Night shift
  • Weekend availability

    COVID-19 considerations:
    All customers have the option of wearing masks, we up hold all the standard protocols in place for Covid-19, in accordance with Industry standards.

    Ability to commute/relocate:
  • Dayton, NS B5A 5A2: reliably commute or plan to relocate before starting work (required)

    Education:
  • Secondary School (preferred)

    Experience:
  • management: 3 years (preferred)
  • Cashiering: 3 years deadline: 2022-10-18

    • Example 3

    Job Title: Head Cashier / supervisor

    Olly Fresco's Promenade les Cathedrales

    625 rue Sainte-Catherine Ouest, Montreal

    Head Cashier duties include:
  • supervising other cashiers on the floor.
  • upkeeping cashier schedules.
  • keeping track of front-of-house ordering and supplies.
  • working the cash and training new cashiers.
  • checking the coffee stations.
  • Packaging cut cakes, candies, nuts and other merchandise.

    Skills:
  • excellent customer service.
  • attention to detail pertaining to merchandise and store facing.

  • ability to train new cashiers and delegate tasks.
  • excellent hygiene standards.
  • friendly and outgoing personality.

    job Information

    Schedule: 7:30 am - 4:00 pm (flexible) Monday to Friday (weekends and holidays closed)

    Perks: Free lunch from our hot and cold buffets, water, coffee and tea offered all-day, 50% employee discount on everything in-store.

    Conversational french and english are required.

    Job Type: Full-time

    Salary: $21.50 per hour

    Schedule:
  • 8 hour shift

    Ability to commute/relocate:
  • Montr�al, QC: reliably commute or plan to relocate before starting work (required)

    Education:
  • Secondary School (preferred)

    Experience:
  • Cashiering: 5 years (preferred)
  • Customer service: 5 years (preferred)
  • Supervising: 3 years (required)

    • Example 4

    We are looking for an upbeat, personable individual to provide excellent customer service and lead our cash team!

    BASIC Function:

    To provide leadership in the areas of main cash & customer service. Manage and oversee front end cash in all aspects of retail as it pertains to customer service, returns, cash handling, balancing and presentation of store appearance. Supervisor cashiers and assist in training and delegation.

    Duties AND Responsibilities

    - Greet customers with a welcoming acknowledgement

    - Assist customers with purchases in checkout retail area

    - Maintain checkout area in a neat and tidy manner

    - Process sales through Point Of Sale system

    - Complete sales transaction through cash, debit/credit machine

    - Thank and acknowledge patrons upon leaving

    - Close and reconcile tills at end of day

    - Answer phones and direct to proper department

    - Work with, train and over see cashiers � assist with hiring when required.

    - Order/Inventory all supplies for all cash areas- bags, invoices, ribbon, cash tapes

    - Assist with Deposits � reconcile all tills-review credit repair errors � make required changes to the POS system � bank deposit � supply change for tills

    - Products � create select list from CK3 � create shelf labels/ upc codes- ensure upc code are correct

    - Equipment Software � Maintain all POS equipment, scanners � debit machines � printers � trouble shoot and seek outside help when required.

    - Assist with coverage for holidays/sick days and peek times of business.

    - Assists with Returns � Process Defectives or Damaged goods through Connect � Assist with Over and Shorts- Maintain Prism inventory in this process.

    - Communicate new programs with cashier, paint desk and customer service.

    - Assist / Manage Home Hardware Systems and Programs � Connect � Home Info- Prism � Aeroplan � Home Credit Card- Top Notch � House Accounts � Credit Application Process and Procedures,

    - Flyer tags, Feature tags, Bin Tags, P.O.P Materials, Price Buster Signage

    - Process E-commerce and Purolator parcels

    - Treat customers as �you� would like to be treated.

    - Maintain regular contact with existing customer base

    - Manage and motivate yourself and others in your area

    - Have the flexibility to work in any other temporary assignment as required

    JOB Requirements

    - Interest in Retail Sales Required

    - Be able to work in a fast paced and constantly changing retail environment.

    - Work well independently and with a team.

    - Ability to train and motivate other staff as needed.

    - Strong computer back ground- learn new programs quickly

    - Multi-task in many areas- Customer Service, Paint, Housewares, Cashier

    - Motivated, self disciplined individual with a strong work ethic.

    - MUST, MUST, MUST like people!!!!

    - Ability to listen and understand customer needs.

    - Flexibility in Work Schedule, Store Hours is 7.00 AM to 8.00PM Mon - Fri and 8.00AM to 5.00PM Sat.

    - Physically fit-able to stand, walk and assist with 30-50 lb packages

    - Motivated, self disciplined individual with a strong work ethic.

    Job Types: Full-time, Permanent

    Salary: $18.00-$19.00 per hour

    Benefits:
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount
  • Vision care
  • Wellness program
    Schedule:
  • Day shift
  • Monday to Friday
  • Weekend availability

    Experience:
  • Retail Associates & Cashiers: 1 year service: 1 year (preferred)

    • What does a Head Cashier do?

    Head Cashiers make sure a business runs smoothly each day by reviewing the inflow and outflow of cash. They are also crucial to organizing and overseeing the work for cashiers, managing complex payment issues, and dealing with unusual customer problems that cashiers are unfamiliar with. After a Head Cashier has reviewed daily or weekly payments made to your business, they may consult with cashiers to clarify any issues or resolve discrepancies. A Head Cashier also needs to effectively manage cashiers, including providing feedback or resolving disputes.

    Head Cashier skills and qualifications

    A successful Head Cashier typically has several years of experience in a Cashier position. In addition, they are proficient with numbers, have great attention to detail, and exhibit excellent communication skills with both customers and colleagues. Other essential skills for a Head Cashier include:

    • Excellent numeracy skills, including adding and subtracting large numbers
    • Ability to manage others and successfully lead a team
    • Knowledge of business policies for financial transactions
    • Time management skills
    • Understanding when and how to assist colleagues and teach them new skills

    Head Cashier experience requirements

    A Head Cashier usually has two or more years of experience as a Cashier or in a related position. Cashiers can transition from one industry to another, so you don’t need to look for a Head Cashier with previous experience in your specific industry. The only exception to this is if your business has specific legal requirements or other policies concerning financial transactions. Then you need to confirm candidates have the necessary qualifications and are familiar with these laws and policies.

    Head Cashier education and training requirements

    Head Cashiers usually need to have a high school diploma or equivalent. You may request that a new Head Cashier passes a background check due to the high degree of responsibility and trust that their role requires. No training certificates are required, as candidates can learn the most important tasks on-the-job.

    Head Cashier salary expectations

    According to Indeed Salaries, an average Head Cashier’s pay in Canada is $17.32 per hour. Wages vary depending on experience, location, the size of the business, and the responsibilities of the position.

    Job description samples for similar positions

    If a Head Cashier isn’t exactly what you’re looking for, some similar job description samples include:

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    Head Cashier job description FAQs

    What should you look for in a Head Cashier resume?

    Head Cashiers perform different tasks depending on several factors, including the size of your business and the industry you operate in. For example, if you employ many Cashiers, the Head Cashier needs to spend more time managing and organizing schedules than they would in a small business.

    How do you attract the best candidates for a Head Cashier position?

    If you employ a Cashier who has several years experience in the role, you may decide to promote them to the position. Two benefits to this approach are that you already know the person is trustworthy, experienced, and that they are familiar with how your business works. However, review their credentials as you would with any other applicant to make sure they can fulfill the role.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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