At Hampton Inn and Suites by Hilton™ Waterloo St Jacobs, we don’t think working should mean leaving your whole life behind. We welcome your natural ability to make every guest that stays with us feel that we are truly their second home and their second family. As members of the Homewood Suites team, we are committed to your success and ensure a respectful, mutually beneficial relationship and appreciation for your contributions.

By offering home-like comforts and quality bundled services that appeal to extended-stay guests, Hampton Inn and Suites by Hilton™ is a leader in customer satisfaction and performance with a blueprint for success that has fueled unprecedented growth for the brand.

We want you to “Be at Home” with us:

B = Be yourself

E = Empowered

H = Homewood Hospitality

O = OPOG (Outrageously pleasing our guests)

M = iaMsales (Belief that everyone sells)

E = Extended stay specialists

We currently have more than 400 Hampton Inn and Suites by Hilton™ locations in North America, with an additional approximately 90 properties in the pipeline. Join us to share in the growth and opportunity!

Benefits for working with us at Hampton Inn and Suites by Hilton ™ Waterloo St Jacobs would include travel benefits after 3 months and medical benefits after 6 months! Wouldn’t you like to travel the world with Extremely low rates with our Hilton properties?

Title: Guest Service Agent – Full Time

Reports to: Front Office Manager/General Manager

GSA Responsibilities:

· Greet and welcome guests and visitors

· Make reservation on the phone or/and assist walk-in guests

· Keep front desk tidy and presentable with all necessary materials

· Answer questions and address complaints

· Answer all incoming calls and redirect them or keep messages for appropriate party

· Being responsible with incoming and outgoing mails (Receive letter or deliveries)

· Check, sort, and forward emails

· Keep guest information updated

· Take up other duties as assigned by FOM

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: $16.00-$17.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend service: 1 year (preferred)

Position: NIGHT Auditor

Reporting TO: GUEST Services Manager

Responsibilities:

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of Service and Hospitality and to close out nightly the transactional requirements of the hotel.

JOB Requirements:

Job Description

• The Night Auditor is directly responsible for the prompt and efficient balancing of the day’s transactions of the entire hotel.
• Check in and check out of guests and for meeting many other guest needs during their stay.
• Responsible for the smooth operation of the front office, and for insuring that all standard
• The person is responsible for all emergency situations during his work shift as well as taking care of all Front Desk Agent responsibilities occurring during the night shift.
• Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
• Verify the status of all wake-up call requests and ensure they are properly handled.
• Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
• Ensuring guests are welcomed at check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations and acting as a switchboard relief.
• Answers the phones and all other related phone duties in a polite and professional manner
• Greet and welcome guests upon arrival in a courteous and friendly manner
• Answers all guest inquiries, complaints concerning the Hotel, its services, etc. in a polite and tactful manner
• Provide guest security through effective key control and confidentiality
• Ensure any guest messages or faxes are accurately logged and forwarded to the correct guest
• Ensure all non-stop checkouts are processed and filed for delivery upon request of guest
• Correct any inaccuracies and discrepancies on any guest accounts or profiles
• Handle all guest inquiries
• Updates Guest Accounts and presents checks to guests (exchanges currency, balances cash daily)
• Any other various request within the normal boundaries of the job requested my Management.

HOURS:

Full time based on business levels

Respond BY:

*06*/25/2022

Forward TO:

GUEST Services Manager

Summation:

Submission of resume does not guarantee an interview.

Job Type: Part-time

Job Types: Full-time, Permanent

Salary: $16.00-$17.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour service: 1 year (preferred)

You will be the face of Holiday Inn & Suites Calgary Airport North by assisting guests in person and over the phone, all while providing an exception Guest Experience!

If you are...

• Reliable, punctual and detail oriented;
• Friendly, calm and tolerant to stress in a fast-paced hospitality environment;
• Organized and professional at all times with polished communication skills;
• Someone with above average computer skills for data entry using multiple screens in different programs;
• Experienced in customer service and/or office admin;
• Someone able to multitask efficiently (for example, making a reservation while on the phone);
• Flexible to work all necessary shifts (7am-3pm, 3pm-11pm, 11pm-7am). MUST BE ABLE TO WORK ON Weekends;
• Comfortable in professional business attire;
• Looking for career advancement in a great environment;

Then this is the place for you!

In this position, you will be responsible for the following duties:

• Process telephone calls while multi-tasking;
• Take/Cancel/Change room reservations;
• Register arriving guests and assign rooms;
• Provide information on hotel facilities and services;
• Provide information about services available in the community;
• Process guests' departures, handle all billing and payment requirements;
• Maintain cleanliness of Front Desk, Lobby and common areas (mop & sweep floors, vacuum carpets, empty garbage)
• Complete required paid training.

As well as the following Night Auditor duties:*

• Run Nightly Audit (11pm-7am);
• Deliver Express Check-out Receipts;
• Maintain cleanliness of Front Desk, Lobby and common areas (Mop/Sweep floors, empty garbage)
• Check-in late arrivals/ Check-out early departures;
• Answer phone and assist guests;
• Enter/Verify Wake Up calls.

Job Types: Full-time, Part-time

Salary: $17.00-$18.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Every Weekend
• Night shift
• On call
• Weekends only

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year Location: In person

Travelodge Stony Plain - Night Auditor

Location: 74 Boulder Blvd, Stony Plain, AB T7Z 1V7 ---> 20 minutes west of Edmonton on Highway 16A

Required Availability:

• Approximately 24 hours a week, weekends and weeknights, eight hour shifts
• Night auditor hours: late evening to early morning at 11 pm to 7 am

Your qualifications:

• 21 years old or older
• Mature, reliable and honest
• Proficient using computer programs
• Accurate math/arithmetic skills
• Has an understanding of billing and crediting procedures
• Must have a positive work attitude
• Must be a team player with other staff and management
• Clear communication skills with customers and staff
• Able to stand throughout one's shift
• Be able to work in a fast pace environment

Your job duties:

• Balancing day end numbers
• Accurate use of data to be applied to day end spreadsheet
• Proper greeting and simple conversation with customers in a warm and friendly manner
• Checking in and checking out guests
• Ensure all transactions are processed accurately
• Assisting guests to make their stay comfortable and hospitable
• Light cleaning of front reception and breakfast area to maintain hotel cleanliness
• Preparation, displaying and monitoring supply of breakfast food items and utensils
• Ensure the security of the hotel premise during the night

What you’ll get:

• Competitive salary
• Staff discounts on hotel stays within hotel and affiliates
• Hands on training

We thank all applicants for their interest, however only those candidates selected for an interview will be contacted. Please only committed, serious applicants only. Email resume or fax [phone number] noting you are applying as 'Night Auditor'.

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: $16.00-$18.00 per hour

Benefits:

• On-site gym
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Every Weekend
• Holidays
• Night shift
• Weekends only

Supplemental pay types:

• Overtime pay

Experience:

• customer service: 2 years (required)

Shift availability:

• Overnight Shift Location: In person

The Night Auditor is responsible for running the front desk during the night, assisting guests with any request, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day.

Some of the job duties include but are not limited to:

· Greet customers, listens to understand requests, responds with appropriate action, and provides accurate information such as outlet hours and local attractions.

· Completes the registration, check-in, and check-out procedures.

· Assists guests in making payments by accepting multiple forms of payment and ensures accurate completion of the task.

· Promptly answers the telephone-using positive and clear communication.

· Remains calm and alert, especially during emergency and/or heavy hotel activity.

· Completes audit of daily transactions, balancing the day.

· Performs security walks throughout the premises during shift.

· Fields guest complaints and inquiries, conducting thorough research to develop the most effective solution and negotiate results.

· Resolving complications such as relocations or credit concerns.

· Assist GSM with balancing of accounts during month end process.

· Complete daily checklist and clearly communicate through daily pass on with colleagues.

· Ensures wake up calls are booked accurately.

Prerequisites:

The ideal candidate will have experience with Room Master and AM/PM sales point. Must be comfortable working alone on the overnight shift dealing with high pressure or emergency situations.

Education:

Must have minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.

Experience:

Must have a minimum of 1+ years of experience as a Guest Services Agent and Night Auditor.

Benefits/Perks:We offer competitive wages; all are subject to an increase annually based on the results of a performance review. All colleagues are entitled to a comprehensive medical plan which includes Medical, Dental, and Vision coverage.

We provide fully furnished subsidized shared accommodation all within walking distance to work for only $15/day. These units consist of apartments, condos, and houses with 2-3 bedrooms. All units are equipped with their own bathroom/s, full sized kitchen, and in-suite laundry. All bedrooms and living rooms are fully furnished with the essentials, including free internet and cable. Occupancy in the units is limited to ensure a comfortable living environment. Smaller units have a maximum of 2-3 people with 1 bathroom and the larger units have a maximum of 4-5 people with 2-3 bathrooms.

Clique Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Type: Full-time

Salary: $20.50-$22.58 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Evening shift
• Night shift

Ability to commute/relocate:

• Canmore, AB: reliably commute or plan to relocate before starting work audit: 1 year (required)

Night Auditor

Contract up to September 30 with the opportunity for permanent full time.

Reports To

Front Office Manager/ Assistant Front Office Manager

What we offer: A fun, fast paced environment; Competitive salary, Free Golf, Free Ski, Free bike trail pass, onsite parking; Employee Travel perks with Sunray Group and Resorts of Ontario, Spa discounts, retail store discounts (Golf and Spa), Career development, use of the leisure facilities.

Night Auditor Summary*

Hockley Valley takes pride in being environmentally responsible and consider the impact on the environment in all of our decisions. We work with local farmers and producers to source locally grown ingredients. Hockley Valley has one of the most breath taking views. Our four-season resort is just 45 minutes away from the GTA and offers something for everyone. Whether you are looking for a round of golf, dining, skiing, snowboarding or relaxation. Hockley Valley has it all.

Hockley Valley is constantly growing and is looking for an experienced Night Auditor. The Night Auditor is responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues. The Night Auditor is also responsible for Front Desk duties such as to process check-ins, check out, make reservations, answer incoming calls and answer any questions or requests made by guests.

Job Duties: Night Audit

• Analyzes nightly documentation from each department and their accuracy
• Pulls and prints reports for night audit and management
• Ensures current day is closed and operating day is turned over correctly
• Programs all wake up calls in the system
• Verifies front desk float upon arrival and departure of the shift
• Ensures day’s activities for the Movie system is summarized and turned over
• Completes monthly inventory report for gift shop items
• Assists in front office duties which may include but are not exclusive to answering the telephones, checking in/out guests and responding to guest inquiries
• Responsible for reporting ski conditions (from The Ontario Snow resorts Association)
• Reviews special service request for arrivals
• Clean sand tidy front desk area
• Assists the security/night manager in resolving any security issues as and when required

Requirements

• High School Diploma, G.E.D. or equivalent
• (1) year of experience in customer service or previous hotel experience would be an asset
• Second language, an asset
• Overnight experience is an asset
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Excellent interpersonal, organizational and communication skill
• Able to respond quickly in a dynamic and changing environment
• Able to effectively communicate both verbally and in writing
• Able to multitask
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Salary: $18.00 per hour

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Mono, ON L9W 5X7: reliably commute or plan to relocate before starting work service: 1 year (preferred)

Gateway Inn Revelstoke is currently recruiting a temporary Night Auditor to start December 1, 2022, with a contract until Februrary 12, 2023. Affordable staff accommodation is available!

The Night Auditor plays an important role managing the overnight front desk operations. Night Auditors need to act with honesty, integrity, and be professional at all times. They must do their best to make our guests stay amazing from the time they arrive to the time they depart.

This job might be for you if:

You are a night owl who thrives working independently. You love taking on challenges and finding solutions. You know how to crunch the numbers and prepare reports. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can’t wait for you to join our team!

Responsibilities for this role include:

· Accurately completing end of day procedures according to Gateway Inn's policies & procedures

· Greeting all guests and owners in a friendly and professional manner

· Preparing various reports for management & accounting department

· Accurately run end of day closing operations for applicable business units

· Balancing debit and credit transactions

· Processing check in and check out according to Gateway Inn's procedures

· Preparing arrival documents

· Creating reservations and processing special requests

· Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed

· Being knowledgeable of all hotel facilities and services and community events

· Provide accurate and compelling tourist and destination information to guests and owners

· Handling financial transactions including cash, debit, and credit tenders, with confidentiality in mind

· Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies

· Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values

· Other relevant and related duties as assigned

The “must haves”:

· 1 year of front desk experience, preference given to those with overnight experience

· Strong verbal and written English communication skills

· Committed to delivering the highest level of guest service and satisfaction

· Ability to productively work unsupervised, maintaining a constant sense of urgency

· Great organizational, multi-tasking and problem-solving skills

· Ability to work a variety of shifts including nights, weekdays, weekends, and holidays

· Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

The “nice to haves”:

· Education in Hotel/Hospitality Management, or Accounting

· Valid certification in First Aid

Job Types: Full-time, Fixed term contract
Contract length: 2.5 months

Salary: $18.50 per hour

Benefits:

• Flexible schedule

Schedule:

• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Revelstoke, BC: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Shift availability:

• Overnight Shift (required)

Work Location: One start date: 2022-12-01

The Multi-Award Winning Quality Inn & Suites Petawawa is seeking a Part-Time Night Auditor to join our team!

You must be available for:

• Part-Time Hours: 16-32 hours a week
• Must be comfortable to work alone and at night
• Shift is: 11PM-7AM
• Shifts include weekday & weekend shifts
• Only applicants living within a 30 minute commute will be considered for this position.

Job Duties

- Create exceptional guest stays by ensuring excellence in guest experiences through customer service interactions which include over the phone and in-person

- greet guests and provide them with local area information and well as hotel information

- enroll guests in hotel loyalty program through exceptional sales skills

- help to ensure the overall success of the hotel by creating memorable guest stays for everyone who visits us by providing exceptional customer service

- be efficient, a multitasker and comfortable with a fast-paced environment centered around guest services

- assist guests by taking reservations, modifying reservations, managing guest requests and answering a multi-line switchboard

- administrative duties such as answering emails, and working with Microsoft Word and Excel

- booking meeting room reservations as well as groups blocks

- processing cash, debit and credit card payments

- setting up meeting rooms

- have a flexible schedule that allows for shift work which includes overnight shifts

- must be comfortable working alone

- light housekeeping duties such as mopping and folding towels

- running the hotel audit

- preparing guest folios and processing checkouts

- solving discrepancies in financial reports

- reconciling cash, debit and credit journals

Required Education, Skills and Qualifications

• Previous Hotel and/or Night Audit experience preferred
• Computer skills such as working with Microsoft Office and email programs
• Possess excellent judgement and problem solving skills
• administration skills in a fast paced environment

If you have further questions, please contact Jamie or Christy at [phone number]

Perks to working with us include:

- Employee Discounts Hotels worldwide!

- Access to Valley Family and Employee Assistance Program

Company Profile

The Quality Inn & Suites Petawawa is a multi-award winning hotel located in beautiful Petawawa! Since opening our doors in 2009, we have been rated by our guests in the top 3%-10% nationally for Choice Hotel's mid-scale brands.

Here, our team is dedicated to providing exceptional guest stays and are tourism and

hospitality ambassadors.

Job Types: Part-time, Permanent

Pay: $17.75 per hour

Expected hours: 8 – 24 per week

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Petawawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Successful candidate must Currently live within a 30 minute commute of the hotel. Do you currently live within 30 minutes of Petawawa, Ontario?

Language:

• English Location: In person

Quality Assurance Auditor

The Quality Assurance Auditor is responsible for assisting with assuring the highest quality of our operations and services aiming to the long-term success of our business. An excellent Quality Assurance Auditor has strong attention to details and is a reliable and competent professional. The Quality Assurance Auditor will be responsible for assisting with inspecting procedures and outputs and identifying mistakes or non-conformity issues.

Duties and Responsibilities

• Manage SOP database and oversee SOP review process, updates, and e-posting
• Update Main SOP List and SOP tracking files when required
• Update Quality Assurance forms when required
• Ensure that animals are accurately booked for all studies. Cognitive studies are first priority when booking. Assure that there is never an animal that is double booked
• Attend all study coordinator meetings and assist study coordinators on paperwork when required
• Scan documents and email
• Assess Study binders to make certain there are approvals and that there is no data is missing, or any errors in the documentation
• Ensure staff comply with all existing processes and procedures. Report any issues or malfunctions to operations to ensure immediate actions
• Ensuring and highlighting non-compliance or gaps with more senior staff
• Liaising with Health Canada Office of Controlled Substances for controlled substances-related inquires
• Involved in the Experimental Studies Certificate Application to Veterinary Drug Directorate
• Involved in the Deviation Tracing Process and assignment of CAPA for the Quality Problems
• Work closely with management for the implementation of new company processes
• Responsible for the Vendor Assessment Questionnaire for Clients
• Attend/Host sponsor and regulatory inspection as a Quality Assurance Representative
• Involved in the exemption applications to Health Canada for Cannabis and Controlled Substances
• Other duties as assigned.

Knowledge and Skills

• Minimum 1 year experience in quality testing
• Possess multi-tasking abilities and teamwork skills
• Highly organized and able to follow directions and work independently
• Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint)
• Must be able to handle confidential information in an ethical and professional manner
• Highly developed verbal, written, and communication skills
• Effective attention to detail and a high degree of accuracy
• Ethical and quality orientation
• Customer focus, engagement and partnering skills
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of computers, including word processing, spreadsheets, and databases

Education

• Bachelor's Degree (preferred)

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Relocation assistance
• Vision care

Schedule:

• 8-hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Fergus, ON: reliably commute or plan to relocate before starting work (preferred)

Job Type: 12-month Contract

Salary: 65K – 70K

Job Type: Full-time

Salary: $65,000.00-$70,000.00 per year

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Fergus, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree Location: Hybrid remote in Fergus, ON