What does a Shift Manager do?
A Shift Manager ensures staff members complete their tasks correctly during assigned shifts. They also perform administrative duties. Shift Managers report to upper management while having a middle-management level of authority.
On a daily basis, a Shift Manager interacts with customers, assigns tasks, motivates staff, and solves problems. They take on the responsibilities of staff members when an organization’s capacity is limited. Their role may also include handling cash, processing payments, reporting on employee conduct, drafting reports, and resolving conflicts.
Shift Manager skills and qualifications
A successful Shift Manager is expected to be comfortable leading a team and balancing responsibilities, time, and customer needs. Other skills and qualifications include:
- Accuracy in handling and counting money
- Proficiency in providing clear instructions and leadership to employees
- Ability to work in a fast-paced environment
- Ability to keep a cool head under pressure and maintain authority
- Customer service, communication, and people skills
- Comfortable with rotating shift work, including working nights or weekends
- Organizational, problem-solving, and critical-thinking skills
Shift Manager experience requirements
When looking for a strong Shift Manager candidate, consider applicants with experience in your industry. Depending on the seniority of this position in your company, you may also want a candidate with at least two years of managerial experience.
Shift Manager education and training requirements
In Canada, there are no national regulations governing the position of a Shift Manager. A strong candidate usually possesses, a high school diploma or equivalent. They are also expected to complete courses related to the area they specialize in. You may ask a Shift Manager candidate for a certificate that shows they completed an apprenticeship or vocational training. Some provinces may require industry-related certification such as a food safety certification.
Shift Manager salary expectations
According to Indeed Salaries, average pay for a Shift Manager in Canada is $15.90 per hour. Wages may be dependent on experience, location and company.
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