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Warehouse Associate Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated October 8, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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4 min read

Warehouse associates handle, move, load and unload materials by hand or using equipment like forklifts. They work in large warehouses that store goods and products and are employed by transportation, storage or moving companies. Some warehouse associates also work in large retail stores, stocking shelves and ensuring the safe placement of products.

Warehouse Associate job duties and responsibilities

Warehouse associates or warehouse workers should expect to perform many different duties, which can include:

  • Loading, unloading and moving products and materials by hand or by using equipment such as a forklift
  • Counting, weighing, sorting, packing and unpacking products of various sizes to make sure shipments are safe
  • Keeping an inventory of products in the warehouse and making sure everything is in the correct place and ordered if needed
  • Keeping the area safe and ensuring the safety of other warehouse workers
  • Working with others within the warehouse and managers to make sure daily procedures are done

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Warehouse Associate Job Description Examples:

Example 1

NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics –setting superior standards in service, product availability and delivery. NEXT has 12 strategically located local warehouses across the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.

Counter Sales Associates:provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Counter Sales Associates are focused on serving customers in person, on the phone or by email in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

Warehouse:picking and packing all assigned orders in the warehouse. Load trucks for delivery. Assist in warehouse functions as required. Maintain a clean and safe environment.

What you will do:

· Take orders in person at the counter or by phone.

· Pick and pack of customer’s orders.

· Answer all incoming customer inquiries regarding products and services and ensure a high level of customer satisfaction.

· Source non-stocking items forcustomers.

· Problem solving to rectify customer concerns as quickly as possible.

· Purchase stock orders for branch as assigned.

· Resolve issues relating to orders, transfers, and PO’s.

· Process returns for customers and getting RGA’s from vendor if required.

· Stock Replenishment when required.

· Counter and warehouse maintenance.

· Pick and pack all assigned orders in the warehouse.

· Ensure orders are picked accurately and completely.

· Assist warehouse staff as needed. Ie receiving PO’s, putting stock away, loading and unloading of product.

· Make deliveries if necessary.

· Any other duties as required.

What we require:

· Product knowledge in plumbing a must (3 years’ experience).

· Excellent written and verbal communication skills.

· Excellent organizational skills and attention to detail.

· Strong system knowledge.

· Customer service oriented.

· Able to multitask.

· Problem solving skills.

· Additional hours may be required daily to perform this job effectively.

Successful Candidates will be required to:

  • Be on-site at their assigned location.
  • Produce a clear police record check.

For consideration, please apply online. As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workplace built on respect that reflects the communities we serve. We thank all applicants for their interest in NEXT Supply but only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

Job Types: Full-time, Permanent

Salary: $17.70-$21.16 per hour

Benefits:
  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
Schedule:
  • Every Weekend
  • Monday to Friday



Ability to commute/relocate:
  • Whitby, ON: reliably commute or plan to relocate before starting work Location: In person

Example 2

Counter Sales/Warehouse Associate

Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

An exciting opportunity has become available to join our team as a Counter Sales/Warehouse Associate.

Key Responsibilities:
  • Responsible for growth of assigned customers in conjunction with Strategic Account Manager, Business Development Managers and local Territory Managers.
  • Developing new business from leads as well as providing leads to others on our team, will be expected.
  • Ability to transact a large volume of sales while maintaining a high accuracy rate.
  • Deal and follow through on customer inquiries and complaints.
  • Work with vendors to attain, On Time delivery dates, and adjust vendor processes to meet the needs of your customers.
  • Fully utilize the computer system to investigate and track orders, transfers and purchase orders to completion.
  • Maintain an expedite report to minimum 90% accuracy, daily.
  • Participate with Internal groups to build large RFP’s and proposals.
  • Continued upgrade of product knowledge. Vendor sessions, on-line, and constant research and self-development a must.
  • Actively supports the Company’s quality process to achieve total satisfaction of external and internal customer’s requirements, striving for error free work.
  • May occasionally drive a truck and make deliveries or pick-up merchandise from suppliers.
  • Operates a lift truck or a fork truck in picking orders or in storing merchandise.
  • Assists in the annual inventory; may write up receiving or shipping reports; may file documentation.
  • Pack orders, write labels, weigh cartons and prepare Loomis and other shipping forms.
  • Reports damaged merchandise to supervisor.
  • Notifies supervisor for potential security problems.
  • Observes safety regulations and wears required safety attire at all times.
  • Maintains good housekeeping and reports any dangerous situations or malfunction of equipment, reports fire and safety hazards to their supervisor.
  • Follows ISO procedures for Pick-pack-ship and Receiving process, and Verification process.
  • May handle walk-in customers for order pickups etc.
  • Actively participate in Vallen’s health and safety management system, including training, audits, assessments, safety meetings, and inspections
  • Read, understand, and follow Vallen’s health, safety, and environment policies and all applicable OH&S legislation/regulations.
  • Actively participate in Vallen’s health and safety management system, including training, audits, assessments, safety meetings, and inspections.
  • Identify, control, and report workplace hazards including following WHMIS/TDG requirements and reporting near misses.
  • Report workplace injuries immediately and participate in any return-to-work programs or requirements.
  • Be fit for duty and physically capable of performing all required tasks.

Required Qualifications:
  • High School Diploma or equivalent.
  • TGD and WHMIS training an asset.
  • Operate all equipment and vehicles safely.
  • Read, write and communicate effectively.
  • Operate computer and company software.
  • Perform simple arithmetic.
  • Meet deadlines and prioritize.
  • Good eye/hand coordination, and good motor skills.
  • Valid Driver’s License with clean abstract.
  • At Least 3 years’ Experience in safety, MRO and industrial distribution
  • An ability to transact a large volume of orders efficiently.
  • Broad exposure to the various inventory systems.
  • A proven performance record of above average.
  • Excellent interpersonal and communications skills with the ability to work in dependently and as a group.
  • Demonstrate exceptional organizational skills and attention to detail.
  • Proficiency in Microsoft Office applications. (Data management – Pivot tables, Sub totals, tables etc.) an asset.
  • The ability to meet deadlines and prioritize workload in a very fast paced environment.
  • Minimum 1 year of previous warehouse or shipping/receiving experience an asset.
  • Standing, walking, lifting (lifting could go up to 50 lbs).
  • The ability to meet deadlines and prioritize workload in a very fast paced environment.

Stay up to date with Vallen, and follow us on LinkedIn, Facebook, Twitter, Youtube and Instagram.
Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity

Job Type: Full-time

Benefits:
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
Schedule:
  • 8 hour shift
  • Monday to Friday



Experience:
  • sales: 1 year (preferred)
  • Customer service: 1 year Location: In person
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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What does a Warehouse Associate do?

A warehouse associate works within different warehouses loading and unloading products or materials that will be stored, shipped or sold. Warehouse associates or warehouse workers spend most of their days keeping track of products or materials within the warehouse and might be in charge of things such as inventory, weighing and checking the products for safety. They also do equipment safety checks to ensure the working environment remains safe.

Warehouse Associate skills and qualifications

A successful warehouse associate or warehouse worker should have the following skills and qualifications:

  • Expert ability to sort products and materials, take inventory, and weigh packages when needed
  • Ability to quickly learn how to handle different materials and products, making sure products are stored safely
  • Expert knowledge of loading equipment and other specialized machinery used in warehouses, such as box compactors
  • Excellent oral communication skills with close attention to detail
  • Understanding of all safety requirements for the job site

Warehouse Associate experience requirements

A successful candidate for a warehouse associate should have experience working in a warehouse or large retail store. They should also have experience working with others, taking inventory and using loading equipment such as a forklift. Warehouse associates should also have experience keeping the job site safe and maintaining the equipment well.

Warehouse Associate education and training requirements

Warehouse associates or warehouse workers must have a secondary school diploma or equivalent. They will also require some physical strength, especially if they have to manually move any materials or products. Some warehouse associates might need to have a professional certificate in forklift operation (BC, Quebec, Yukon) and on-the-job training for workplace safety.  

Warehouse Associate salary expectation

According to Indeed Salaries, the average salary for a warehouse associate is $40,621 per year. Salaries for a warehouse associate are dependent on experience, location and the company.

Job description samples for similar positions

If an equipment operator job description is not quite what you are looking for, check out these similar positions that can be found here.

Warehouse Associate Job Description FAQs

What qualities make a good warehouse associate?

A good warehouse associate or warehouse worker should be able to load and unload products or materials from trucks and know how to use equipment such as a forklift. Warehouse associates should know how to take inventory and weigh products when needed. They should also be able to work in a team and with managers.

What are the day-to-day duties of a warehouse associate?

As part of their duty, warehouse associates or warehouse workers load, unload, move or pack different materials or products. They use specialized equipment to complete these tasks and know how to make sure the job site is safe and equipment is well maintained. A warehouse associate or warehouse worker is also responsible for maintaining and updating inventory to make sure that products are up to date. They also need to work as part of a team, making sure jobs are done efficiently and safely.  

What should you look for in a warehouse associate resume?

When looking at a warehouse associate’s resume, you must look at the type of products they have worked with previously to see if their experience is similar to the types of materials moved or stored in your warehouse. You also want to note if they have previous experience with specialized warehouse equipment like a forklift, as this will tell you how much training they may need.

What makes a good warehouse associate job description?

A good warehouse associate or warehouse worker’s job description will describe the types of products or materials stored or moved in the warehouse. This will allow candidates to know if they have the type of experience you are looking for. It must also mention if there is any specialized equipment being used in the warehouse so that candidates know what type of training they might need.  

Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

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