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Team Leader Job Description: Top Duties and Requirements

A Team Leader, or Shift Leader, is someone who provides direction, guidance, and leadership to a group of people in an organization. A Team Leader is typically responsible for managing daily workflows, producing strategies that help drive business initiatives, and relaying clear instructions to team members.

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Team Leader duties and responsibilities

When writing a job description for a Team Leader, it is important to specify the duties and responsibilities required to excel in the role, including: 

  • Interviewing new staff members
  • Identifying any areas of concern that could impact the performance of team members
  • Resolving any employee conflicts quickly and efficiently
  • Providing hands-on direction for all activities and projects
  • Communicating any pertinent information regarding project timelines, goals, or objectives to team members
  • Maximizing productivity by scheduling available staff members to the appropriate shift or project
  • Developing, managing, and monitoring relevant budgets
  • Ensuring customer inquiries are responded to
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Team Leader Job Description Examples:

What does a Team Leader do?

The role of a Team Leader is to manage a group of employees. A Team Leader is responsible for motivating staff members while making sure they are working towards achieving business objectives. As the go-to person for all team members, a Team Leader creates goals, strategies, and guidelines that would be carried out by the team. A Team Leader may also be responsible for hiring and training employees in the same unit or department. Most importantly, the Team Leader must ensure all health and safety practices are being followed, regardless of their industry.

Team Leader skills and qualifications

A successful Team Leader will have various prerequisite skills and qualifications required to perform the duties of this job, including: 

  • Ability to work in fast-paced environments
  • Excellent conflict management and problem-solving skills
  • Ability to prioritize tasks
  • Excellent interpersonal and communication skills, both oral and written
  • Ability to create a culture of collaboration among colleagues and other team members at all departmental levels
  • Leadership skills to motivate all staff members
  • Knowledge of performance evaluations

Team Leader experience requirements

A Team Leader may benefit from previous experience in the position. In most cases, two to three years experience in a similar position is considered sufficient. While previous management experience is typically preferred for this position, it is not always necessary as candidates may come from other related roles.

Team Leader training and education requirements

Job applicants will generally need the equivalent of a high school diploma or GED at a minimum. This position may require a bachelor’s degree in business administration or a related discipline. Some Team Leaders will have additional vocational certification in areas such as management, communication skills, or project management. Educational requirements for a Team Leader position may also vary by industry. For example, a Team Leader job applicant in the financial industry may be required to obtain a Canadian Securities Course certification or have a Chartered Accountant designation.

Team Leader salary expectations;

According to Indeed Salaries, average pay for a Team Leader in Canada is $19.16 per hour. This can vary depending on experience, location, or the company that is hiring.

Job description samples for similar positions

If a Team Leader is not what you are looking for, other job descriptions include: 

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Team Leader job description FAQs

What is the difference between a Team Leader and an Office Manager?

Typically, the main responsibilities of a Team Leader remain the same in different industries. However, the role can differ greatly in day-to-day tasks. There can be Team Leaders in any aspect of business, so the projects or subject matter they work on can change drastically. Team Leaders working in a Customer Service department can be responsible for handling escalated issues, ensuring Customer Service Representatives meet quotas, and creating work schedules. By contrast, a Team Leader in a sales department will be responsible for creating sales quotas for the team and strategizing ways to meet those quotas.

Do Team Leaders have different responsibilities in different industries?

A good Team Leader resume will have some kind of management experience. This could be in the form of relevant job history or experience coaching a sports team or leading a volunteer program. Job applicants should provide examples of strategic thinking or goal-setting experiences in previous positions.

What should you look for in a Team Leader resume?

The best way to make a Team Leader job description stand out is to include how many staff members the job applicant will be responsible for overseeing. A good job description may also include quotas the applicant will be responsible for hitting and should also include the kind of KPI’s successful applicants will be measured by.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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