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Help Desk Clerk Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Help Desk Clerk job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Help Desk Clerk
  • Senior Help Desk Clerk
  • IT Help Desk Clerk
  • Help Desk Clerk (Part-Time)
  • Service Desk Clerk
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Help Desk Clerk job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Help Desk Clerk job summary

Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! We’re hiring three Help Desk Clerks to staff the customer service department of our software company. The ideal candidates will have experiencing explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We’re looking for team-oriented, highly motivated professionals with backgrounds in IT. We offer a competitive salary, bonuses, benefits and generous PTO. If this sounds like a good fit, get in touch with us today.

Help Desk Clerk responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

  • Respond to emails from employees and customers seeking help with software- or computer-related issues
  • Learn the functions and back end of our software program so you can walk users through the steps to achieve specific goals
  • Aid the development team in conceptualizing updates and upgrades that will enhance users’ experience
  • Walk customers through the steps to achieve a goal in our software on the phone
  • Maintain a high level of courteous customer service at all times

Help Desk Clerk qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

  • High school diploma/GED required (Associate degree preferred)
  • 4+ years’ experience in IT-related position
  • Familiarity with project management software a plus
  • Excellent customer service skills
  • Strong verbal communication and problem solving skills
  • Bilingual a plus
  • Able to work in a fast-paced environment
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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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    *Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.