IT Business Analyst Job Description: Top Duties and Requirements

An IT Business Analyst, or an Information Systems Analyst, analyzes and tests computers and IT systems to improve the efficiency and security of businesses. Their duties include creating plans for software development, ensuring that employees follow security policies, and advising executives about IT rules and regulations.

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IT Business Analyst duties and responsibilities

IT Business Analysts often help with a wide range of tasks, including answering clients’ questions, analyzing network speed and performance, and making sure any upgrades stay within the company’s budget. They ensure employees who use company software and hardware stay as productive as possible by making interfaces streamlined and user-friendly. Duties and responsibilities in an IT Business Analyst job description may include:

Ensuring the integrity of data storage and backup systems
Monitoring security tools and identifying potential security risks
Managing the configuration of operating systems
Anticipating potential problems and resolving them before they impact users when possible
Creating detailed reports about company networks, software, and hardware
Tracking user behaviour to improve future versions of company software

IT Business Analyst Job Description Examples:

Example 1

IT Business Analyst

Distaulo Fruits & Vegetables is looking for an experienced IT Analyst to join our team in Montr�al, QC. Are you a motivated, results-oriented IT professional with experience in providing business and information analysis and project management support? If so, consider this opportunity.

Responsibilities

Participate in the evaluation process and makes recommendation to the Team Lead and Manager

Develop detailed project proposals including resource requirements, cost estimates and potential benefits

Establish comprehensive requirements for new/existing or altered business systems

Under the direction of the Team Lead, develop presentations, reports, communication materials, briefing materials and other documents

Experience:

4+ years of working experience in the same role or similar.

Bachelor�s degree in information technology, Computer Science, or a related field is preferred.

In-depth knowledge of one or more IT solutions

Strong problem-solving skills and the ability to analyse and resolve technical issues effectively.

Have an understanding of project methodology

Have participated in major IT projects with multidisciplinary teams

Have an ease in understanding and translating business needs at both the process and technical levels;

Excellent communication and writing skills;

Diagnose and troubleshoot problems reported by users and escalate complex issues to the appropriate IT teams or vendors if necessary.

Ability to work under pressure and manage multiple priorities.

Fluent in French and English (spoken and written)

Job Type: Full-time

Salary: $49,948.44-$74,597.00 per year

Schedule:

Monday to Location: In person

Example 2

Job Description

Easywell Consumer Products is seeking a full-time, in-office IT Analyst to join our team in Mississauga, ON. This position will be responsible for the collection, analysis, and reporting of data related to the company�s IT infrastructure. The ideal candidate will have a strong background in IT infrastructure and reporting, as well as strong analytical skills.

Requirements

Bachelor�s degree in Computer Science or related field

2+ years of experience in a data collection and analysis role

Strong analytical skills with a focus on understanding complex business processes and relationships

Ability to work independently and within a team

Strong communication skills, both written and oral

Ability to work with minimal supervision and thrive in a fast-paced environment

Ability to work both independently and within a team

Experience with Microsoft Office Suite (Word, Excel, PowerPoint) is required

Responsibilities:

Collecting, analyzing, and reporting data on the company�s infrastructure: servers, networks, applications, etc.

Analyzing data to identify trends and issues related to IT infrastructure.

Developing reports for internal use.

Confer with clients to identify and document requirements

Conduct business and technical studies

Design, develop and implement information systems business solutions

Provide advice on information systems strategy, policy, management and service delivery

Assess physical and technical security risks to data, software and hardware

Develop policies, procedures and contingency plans to minimize the effects of security breaches

Develop and implement policies and procedures throughout the software development life cycle

Conduct reviews to assess quality assurance practices, software products and information systems

Job Type: Full-time

Benefits:

Dental care

Paid time off
Flexible Language Requirement:

French not required
Schedule:

Monday to Friday

Ability to commute/relocate:

Mississauga, ON L4W 4L6: reliably commute or plan to relocate before starting work Location: In person

Example 3

Location:Remote, Canada
Security Clearance: Secret Level II Security Clearance (must be eligible)
Employment Type:Full-Time
Language:Bilingual

Core Responsibilities:

Become an expert in your supported application(s) understanding its features and functionality so that you can assist in the definition of new improvements, enhancements and processes;

Interview and collaborate with stakeholders at multiple management levels to obtain requirements;

Document and manage software requirements in story form;

Maintain and groom application backlogs and conduct sprint planning;

Provide support for Developers, Test Team and client Stakeholders in the creation and implementation of requirement stories;

Assist in the testing and validation of software implementations,

Develop and update software Documentation, such as Users Guides or sites, Design Documents and security documentation;

Maintain requirements in the form of stories within Azure DevOps;

Support sprint planning and execution in an Agile environment;

Develop software release notes;

Develop process analysis and standard operating procedures; and

Provide process and system diagrams using available tools.

Qualifications

At least three years of experience in software requirements analysis and documentation of which at least one year was in an Agile process environment;

Ability to work with all levels of client from end users to senior managers to obtain detailed system requirements;

Excellent communication skills, the ability to facilitate working meetings, ask probing questions to elicit requirements and ability to understand the feedback to comprehend client responses to translate into documentable requirements;

Ability to perform business process analysis and process improvement;

Excellent writing skills to clearly document and communicate stakeholder requirements at various levels from high level to detailed; and

Experience in creating system and user documentation is also required.

Preferred Experience

Previous experience and demonstrated ability to train and mentor new end users;

Ability to communicate effectively with stakeholders, end users, and senior management;

Experience with Microsoft Azure DevOps for requirements/story management and sprint planning is a plus; and

Experience with modelling tools such as Visio and requirements management tools such as JIRA is a plus.

Job Type: Full-time

Salary: $60,000.00-$100,000.00 per year

Schedule:

8 hour shift

Monday to Friday

Experience:

Business Analysis: 3 years (required)

Language:

English and French (required)

Licence/Certification:

Secret Level II Security Clearance? (preferred)

Work Location: deadline: 2023-07-07

Example 4

At Prometic Bioproduction Inc., all employees work to save lives, one role at a time. Located in the heart of the Cit� de la Biotech in Laval, Prometic is in full swing as we are currently developing a treatment, now officially approved by the FDA, based on plasma-derived proteins that will allow children with an orphan disease to have a new avenue to hope.

In order to contribute to this revolutionary and innovative project, we are looking for an IT Business Analyst who will collaborate with multiple partners to understand and translate business needs into technological solutions.

On a daily basis, *the IT Business Analyst's *mandate will be:

Analysis of the business needs of various groups and recommendation of appropriate technological solutions;

Documentation of all user requirements, specifications and change requests for the given IT solutions;

Support for users in their use of LIMS and QMS by acting as EMS;

The implementation of solutions defined according to an agile or iterative approach;

Coordination of functionality testing and PQs jointly with users;

Identification of training needs and deployment of training for targeted users.

You are the person we are looking for if:

You hold a Bachelor's degree in an appropriate discipline;

You have worked for at least 10 years in a technical role in which you have sharpened your understanding of business issues and have been able to propose technological solutions that have a direct impact on processes;

You are a strong believer in the Scrum/Agile methodology, having successfully implemented software development projects using this methodology;

You understand the regulations and requirements related to BPx and GAMP 5 as you have at least two (2) years of experience in a pharmaceutical company;

You are able to write documents in English;

You are recognized by your peers as a partner with an inclusive approach and know how to propose innovative solutions to meet the needs of each employee.

Your are fluently bilingual in French and English

Prometic offers you:

An extraordinary team where everyone puts their own effort into doing things in the best possible way;

A relaxed environment;

A start-up culture that values autonomy, innovation and collaboration;

A competitive salary offer, including a full range of benefits;

An opportunity to change lives through your involvement in the company.

Send us your resume now!

Job Type: Full-time

Schedule:

8 hour Location: Hybrid remote in Laval, QC

Example 5

Durisol Noise Barrier Systems is the market leader in the noise barrier and retaining wall industry. Our company designs and supplies materials for proprietary noise and retaining wall systems � including Durisol precast absorptive noise barrier panels, transparent noise barriers, fire-rated barriers, narrow footprint retaining walls and MSE retaining walls. We perform all duties associated with our jobs, including sales, engineering/design, manufacturing, and construction support.

Job Summary:
As the Business Systems Analyst, you serve as a liaison between the Business and IT to provide solutions to their business system�s needs; Understands customers objectives, processes, and products as well as the business systems capabilities to formulate, define, document, and implement systems scope and objectives to develop and provides solutions.
As a strategic thinker, you can inspire change within the organization and the ability to engage with our clients to understand and respond to their application needs in rapidly changing business environments.

This position is based out of the Hamilton, ON office.

Job Description:

Gather business and technical requirements using multiple elicitation techniques including but not limited to; interviews, surveys, document analysis, focus groups, interface analysis, prototyping, observation and brainstorming.

Facilitate design sessions with business and technical teams to define solutions

Author project documents including but not limited to; business requirements, functional design, estimates and quality assurance, project plans.

Write unambiguous requirements to a test executable level (functional and non-functional)

Model processes using various notations (i.e., Unified Modeling Language (UML), Business Process Modelling Notation (BPMN), Workflows, Swim lanes etc.)

Manage risks, assumptions, and constraints for requirements, and communicate to various stakeholders

Perform gap analysis to identify and recommend areas of process improvement

Actively collaborate with internal teams and external clients as required

Liaise with development teams and project management to ensure commitments are being adhered to and delivered in a timely manner

Successfully engage in multiple initiatives simultaneously

Deliver informative, well-organized presentations and showcases to partners at critical points in the project

Critically evaluate information gathered from various sources, reconciles conflicts, and decomposes high level information into appropriate details.

Know how to identify and describe the work to be done on a project.

Be able to effectively direct the flow of meetings and other conversations.

Sketch out the work that is required to get something done, and then update as events warrant. Set a path for the team and stakeholders to follow and keep them moving on that path without formal authority.

Identifying potential issues related to the solution and project execution and ensuring that they are addressed appropriately.

Taking project challenges and problems to the right set of authorities at the right time. Ensuring that solution features and functions align with the project objectives and with requirements.

Work with Vendors and IT team to configure systems

Act as system owner

Competency Requirements:

Undergraduate degree or college diploma

5-10 years of relevant career BA/BSA experience in a project-based Agile environment. Expert at requirements gathering, documentation, testing and developing high level plans.

Professional certification, such as Six Sigma, CBAP, PBA or equivalent

Working knowledge of JIRA and Confluence environments

Have proficiency with project-management specific tools (e.g., Microsoft Project)

Knowledge of requirements elicitation techniques

Excellent familiarity with process modelling tools (i.e., Visio, etc.)

Strong knowledge of software system design and software development processes (SDLC)

Experience working with Dyanmics 365 and Business Central

Extensive experience and knowledge of design and documentation of API�s

Actively seeks out innovative solutions and opportunities for continuous improvement

You are articulate and can communicate clearly and effectively (oral and written)

Good interpersonal and consultative skills

Ability to problem solve efficiently

Detail oriented and committed to a high level of accuracy

Ability to convey technical information to non-technical audiences

Build and maintain rapport with internal and external partners

Valid passport as there may be some travel to the USA

Reliable vehicle as travel between locations in Ontario is required

Durisol Ltd. is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. We foster an inclusive organizational culture as an Equal Opportunity Employer.

Job Types: Full-time, Permanent

Benefits:

Casual dress

Company events

Dental care

Employee assistance program

Extended health care

On-site parking

Paid time off

RRSP match

Vision care

Wellness program
Schedule:

8 hour shift

Experience:

Microsoft Dynamics Great Plains: 1 year (preferred)

BA/BSA in a project-based environment: 5 years deadline: 2022-05-27

Example 6

TITLE: IT Business Analyst � Summer Student
Reports TO: Program Manager
Status: Temporary 8 Weeks � Full-Time (35 hours per week)
Salary: $15.85 per hour
Location: Remote/work from home
START DATE: June 13, 2022 (flexible)

We are:
Volunteer Markham is a non-profit, charitable organization dedicated to serving Markham and surrounding communities. We passionately support our residents and community service organizations by providing community information and connecting people to volunteer opportunities.

Responsibilities:

Outreach to local not-for-profit agencies for update/inclusion in our database

Customer service to support users

Research technology to complement and enhance Volunteer Markham�s operations

Preparing statistical reports derived from database information

Working with the database develop and make changes as needed

Sharing with the Volunteer Centre team to build strategies and plans

Supporting webpage development and updates

Working with a team of staff and volunteers on priority tasks as needs

Skills/Requirements:

Preference for an education in computer science, business or similar field

Advanced computer skills in Google Suite, Microsoft Office, particularly Word, Excel,
PowerPoint.

Ability to work with a database and update website information

Ability to generate basic statistical information and charts

Ability to work with clients, external stakeholders and team members

Self-starter requiring minimal supervision

Ability to work with confidential information with discretion

Resident of Markham/York Region city is preferred

This position is being offered through the Canada Summer Jobs Program. To be eligible, candidates must meet the following criteria:

Be between 15 and 30 years of age at the start of the employment.

Be a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada under the Immigration and Refugee Protection Act.

Be legally entitled to work in Canada per relevant provincial or territorial legislation and regulations.

To Apply:
Please submit your cover letter and resume with �IT Business Analyst Job Application� in the subject line. Deadline to apply is May 18, 2022.Consideration of applications will begin immediately, and all applicants are encouraged to apply early. While we appreciate all interest, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Internship / Co-op
Contract length: 8 weeks

Salary: $15.85 per hour

Schedule:

Monday to deadline: 2022-05-18

Example 7

Who we are:
AOT Technologies is an award-winning, Victoria based IT Consulting company that specializes in application integration and analytics. We work with various government entities, large enterprises and startups to build world class software. Our flagship product is [website] which is a free and open source software that empowers our clients to serve people better.
We are proud of our inclusive workplace, coaching culture, and the expertise we provide. AOT Technologies is Great Place to Work Certified�, awarded as one of the Best Workplaces� in British Columbia, and the recipient of the Maclean�s Growth 500 award.

*
Responsibilities and Duties: *
As an IT Business Analyst, you will be responsible for working with the clients and technical team to help understand and build new and exciting software. Your duties will also include:

Client interactions

Creating software specifications

Application testing

Identify and resolve project issues

Analyze complex business problems and determine an IT solution

Gather data and analyze business and user needs

Provide recommendations on hardware and software procurement to support client's business goals

Coordinate the development of documentation to enable implementation and turnover of the process of system

Qualifications and Skills:

Minimum 4 years in a BA position

Degree or Diploma in IT/Software Engineering or Business

Excellent written and oral communication skills

Proficient in data analysis

Experience in programming

Benefits:

16 days of paid time off to start

5 sick days

Extended health care including vision and dental

Remote work

Flexible schedule

Company events

Ongoing training and development opportunities

RRSP Type: Full-time

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What does an IT Business Analyst do?

An IT Business Analyst supervises computer networks and programs used by companies. They determine which upgrades and installations will make employees and processes more productive. They also suggest ways to align a company’s technology with its business strategies and goals. They meet with executives often to learn more about their goals and propose solutions to problems. They may also conduct surveys of computer systems, review suggestions from users, and provide cost estimates and benefit analyses for upgrading or updating software or hardware.

IT Business Analyst skills and qualifications

Successful IT Business Analysts have a combination of technical and social skills. They can find errors in programming code, suggest ways to improve software and hardware, and interact with many employees and clients. Top skills and qualifications for IT Business Analysts include:

Excellent customer service skills
Outstanding written and verbal communication skills
Ability to determine which features people will use most and help the company implement a software or hardware upgrade to add them
Extensive understanding of operating systems and programming languages like C++, HTML, Java, Linux, Oracle, Pascal and Delphi
Ability to work under pressure in a fast-paced environment

IT Business Analyst experience requirements

Most IT Business Analyst jobs require three to five years experience in a similar position. If your position is for a junior IT Business Analyst, you may consider someone with computer programming and data analysis experience who hasn’t worked as an IT Business Analyst before. Experience as a Computer Programmer, IT Analyst, or Software Engineer is ideal.

IT Business Analyst education and training requirements

Most IT Business Analyst jobs require a Bachelor’s degree in computer science, computer systems engineering, software engineering, or a related field. You may ask for programming certifications from software vendors as well. On-the-job training is usually required.

IT Business Analyst salary expectations

According to Indeed Salaries, the average salary for an IT Business Analyst in Canada is $44,249 per year. Pay rates depend on the location of the position, the education and experience levels of the candidate, and the employer.

Job description samples for similar positions

If an IT Business Analyst isn’t exactly what you’re looking for, some samples of other job descriptions that may fit your company’s needs include:

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IT Business Analyst job description FAQs

Who does an IT Business Analyst report to?

IT Business Analysts usually report to the Head of the IT Department or the Chief Operations Officer. Many create technical reports to document updates, other changes and network performance for executives, and they often work with Computer Programmers, System Administrators, and other IT personnel.

How is an IT Business Analyst different from a Business Analyst?

An IT Business Analyst looks at computer hardware and software, and suggests ways to make it more efficient, easy to use, and cost-effective. A Business Analyst looks at entire companies , including policies and procedures, and how people use its hardware and software.

What is a typical day like for an IT Business Analyst?

IT Business Analysts spend most of their time at a computer reviewing company data and creating reports. They occasionally attend meetings and go on trips to speak with executives, or attend industry conferences or other networking events. Some IT Business Analysts work for one employer, and others do work at consulting firms or as independent contractors for multiple clients.

What makes a good IT Business Analyst job description?

An effective IT Business Analyst job description includes an overview of the company and its history, values, and culture. It lists the skills, experience, and education level required and mentions any benefits that come with the position. Let people know what location they will work at, what the hours will be, and how much travel is necessary.

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