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IT Business Analyst Job Description: Top Duties and Requirements

An IT Business Analyst, or an Information Systems Analyst, analyzes and tests computers and IT systems to improve the efficiency and security of businesses. Their duties include creating plans for software development, ensuring that employees follow security policies, and advising executives about IT rules and regulations.

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IT Business Analyst duties and responsibilities

IT Business Analysts often help with a wide range of tasks, including answering clients’ questions, analyzing network speed and performance, and making sure any upgrades stay within the company’s budget. They ensure employees who use company software and hardware stay as productive as possible by making interfaces streamlined and user-friendly. Duties and responsibilities in an IT Business Analyst job description may include:

  • Ensuring the integrity of data storage and backup systems
  • Monitoring security tools and identifying potential security risks
  • Managing the configuration of operating systems
  • Anticipating potential problems and resolving them before they impact users when possible
  • Creating detailed reports about company networks, software, and hardware
  • Tracking user behaviour to improve future versions of company software
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IT Business Analyst Job Description Examples:

What does an IT Business Analyst do?

An IT Business Analyst supervises computer networks and programs used by companies. They determine which upgrades and installations will make employees and processes more productive. They also suggest ways to align a company’s technology with its business strategies and goals. They meet with executives often to learn more about their goals and propose solutions to problems. They may also conduct surveys of computer systems, review suggestions from users, and provide cost estimates and benefit analyses for upgrading or updating software or hardware.

IT Business Analyst skills and qualifications

Successful IT Business Analysts have a combination of technical and social skills. They can find errors in programming code, suggest ways to improve software and hardware, and interact with many employees and clients. Top skills and qualifications for IT Business Analysts include:

  • Excellent customer service skills
  • Outstanding written and verbal communication skills
  • Ability to determine which features people will use most and help the company implement a software or hardware upgrade to add them
  • Extensive understanding of operating systems and programming languages like C++, HTML, Java, Linux, Oracle, Pascal and Delphi
  • Ability to work under pressure in a fast-paced environment

IT Business Analyst experience requirements

Most IT Business Analyst jobs require three to five years experience in a similar position. If your position is for a junior IT Business Analyst, you may consider someone with computer programming and data analysis experience who hasn’t worked as an IT Business Analyst before. Experience as a Computer Programmer, IT Analyst, or Software Engineer is ideal.

IT Business Analyst education and training requirements

Most IT Business Analyst jobs require a Bachelor’s degree in computer science, computer systems engineering, software engineering, or a related field. You may ask for programming certifications from software vendors as well. On-the-job training is usually required.

IT Business Analyst salary expectations

According to Indeed Salaries, the average salary for an IT Business Analyst in Canada is $44,249 per year. Pay rates depend on the location of the position, the education and experience levels of the candidate, and the employer.

Job description samples for similar positions

If an IT Business Analyst isn’t exactly what you’re looking for, some samples of other job descriptions that may fit your company’s needs include:

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IT Business Analyst job description FAQs

Who does an IT Business Analyst report to?

IT Business Analysts usually report to the Head of the IT Department or the Chief Operations Officer. Many create technical reports to document updates, other changes and network performance for executives, and they often work with Computer Programmers, System Administrators, and other IT personnel.

How is an IT Business Analyst different from a Business Analyst?

An IT Business Analyst looks at computer hardware and software, and suggests ways to make it more efficient, easy to use, and cost-effective. A Business Analyst looks at entire companies , including policies and procedures, and how people use its hardware and software.

What is a typical day like for an IT Business Analyst?

IT Business Analysts spend most of their time at a computer reviewing company data and creating reports. They occasionally attend meetings and go on trips to speak with executives, or attend industry conferences or other networking events. Some IT Business Analysts work for one employer, and others do work at consulting firms or as independent contractors for multiple clients.

What makes a good IT Business Analyst job description?

An effective IT Business Analyst job description includes an overview of the company and its history, values, and culture. It lists the skills, experience, and education level required and mentions any benefits that come with the position. Let people know what location they will work at, what the hours will be, and how much travel is necessary.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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