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Assistant Manager Job Description: Top Duties and Requirements

An Assistant Manager, or Assistant Store Manager, is responsible for supporting the Manager with daily administrative and employee staffing tasks. An Assistant Manager works closely with Managers to develop operating budgets, recruit new staff members, provide excellent customer service, and resolve customer complaints when necessary.

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Assistant Manager duties and responsibilities

When writing a job description for an Assistant Manager, it’s important to specify the duties and responsibilities required for a candidate to excel. These include: 

  • Assisting the Manager in creating and regularly monitoring the department’s operational budget
  • Coaching, mentoring, and motivating team members to help drive sales while delivering exceptional customer service
  • Acting as the liaison and partner between customers, sales associates, and leadership teams
  • Staying up-to-date with detailed knowledge on new and existing products
  • Achieving store financial targets and implementing new or existing loss prevention procedures
  • Recruiting, supervising, and developing new staff members
  • Working with the leadership team to deliver promotional strategies and programs
  • Studying market research and trends to determine and forecast customer demand, potential sales volumes, and competitor sales
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Assistant Manager Job Description Examples:

What does an Assistant Manager do?

An Assistant Manager handles various leadership tasks such as setting clear performance objectives and conducting performance reviews. They also create staff schedules and resolve employee conflicts when needed. Assistant Managers often provide support to the Manager with internal and external communications as well. They may also manage relationships with vendors or clients on behalf of management.

Assistant Manager skills and qualifications

A successful Assistant Manager candidate has various prerequisite skills and qualifications that prepare them for the duties of this job, including: 

  • Quick-thinking skills to use the best judgment in fast-paced environments
  • Independence to work alone without extensive direction
  • Teamwork skills to collaborate and lead the sales team
  • Strong interpersonal skills to create relationships with both customers and the team
  • Strong written and verbal communication skills
  • Ability to maneuver around a sales floor, stockroom, and office, and keep these areas organized
  • Naturally driven and motivated by metrics and sales numbers to achieve goals

Assistant Manager experience requirements

Three to five years of experience working as a Retail Associate or a Product Specialist is ideal. Look for candidates who have experience with similar products, or at least within the same industry. Assistant Managers need extensive product knowledge and must be familiar with industry-specific terminology. Applicants who have held a leadership position for at least two years are confident in leading and motivating a team are well-qualified.

Assistant Manager education and training requirements

Applicants should have a high school diploma, GED, or higher academic certification. Candidates with post-secondary education are an asset, especially those with education related to your company’s industry. Prior leadership training is usually a transferrable skill.

Assistant Manager salary expectations

According to Indeed Salaries, the average pay for an Assistant Manager in Canada is $17.17 per hour. Rates can vary depending on experience, location, or the company that is hiring.

Job description for similar positions

If an Assistant Manager isn’t quite what you are looking for, other related job descriptions include: 

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Assistant Manager job description FAQs

What should you look for in an Assistant Manager's resume?

The responsibilities of an Assistant Manager change depending on the industry and the products or services with which they work. The role of Assistant Manager is common in the retail industry, where the job applicant is responsible for ensuring customer satisfaction. For industries such as engineering or medical, the role of an Assistant Manager may be more technical and require further education and training.

Do Assistant Managers have different responsibilities in different industries?

While the primary responsibilities of an Assistant Manager and Manager may overlap, there are many differences between the two positions. An Assistant Manager reports to the Manager regardless of industry, and the two work closely together. As the title suggests, an Assistant Manager’s role is to assist the Manager with their tasks and responsibilities. The Assistant Manager takes the leadership role when the Manager is unavailable.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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