Professional Services Practice Manager

Role Responsibilities:

• Become a Manager for one of the company’s Implementation Practices.
• Liaise with leadership, identify and support the removal of blockers, identity risks, report on issues, recommend solutions, assist teams in grooming/prioritizing work through practices, work agreements and explicit rules
• Report to Senior Management on service delivery capability and improvements

· Manage a team of consultants, provide leadership, coaching, governance and support, help set direction and oversee all employee activities

· Work with your team in managing project risk and client escalation, enforcing implementation of best practices and drive successful delivery of solutions

· Manage a portfolio of customers directly and indirectly with a focus on customer success and developing future expansion opportunities

Management Experience. You have 2+ years in managing a team of resources in delivery of enterprise application solutions.

· Project implementation expertise. You have 3years implementing enterprise applications preferably in a consulting role for some of that time.

· The technical skills. 1+ years of OLAP, SQL or relational 2+atabases. You have proven hands-on ability to build dimensions, cubes, ETL processes and write complex SQL queries. You are an Excel expert. Previous experience with EPM/CPM solutions (Cognos TM1, Oracle Hyperion Planning, SAP BPC) is an asset.

· You are ambitious, innovative and collaborative. You are consultative by nature.

· You are passionate about mentoring and growing people and teams.

· Candidates with university degrees in Computer Science, Accounting or Engineering are preferred but not required.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Benefits:

• Extended health hour shift

Join an exceptional team and enjoy your work again!

*About the Position: ? *

We are a small animal privately-owned veterinary hospital in gorgeous Sooke, BC, where the rainforest meets the ocean. We've outgrown our current location and now seek the right person to join our management team part-time as Veterinary Practice Manager to help us grow into and thrive in an expanded space. In partnership with the owners, the Veterinary Practice Manager will lead our hospital team in providing top medical care to patients and superb service and education to clients.

Responsibilities can be tailored to the individual's skills and experience as they grow into the position, but include:

• Staff management: recruitment, training, discipline, reviews, support, motivation etc.
• Financial management: accounts receivable, payroll, inventory
• Customer care: promoting communication and resolution of client conflicts.

Requirements:

• Experience in a managerial position within a veterinary practice for 3 or more years (preferred: we are willing to consider others with managerial experience)
• Strong organizational skills
• Clear and forthright communication skill
• Excellent customer service
• Up-tone personality with passion for the clinic's purpose
• Strong drive to get things done

Benefits:

• Extensive staff discounts
• Extended health and dental benefits 50/50 with clinic
• CE opportunities and financing
• Uniform allowance
• A phenomenal teamwork clinic culture

Help us build our levels of care, skills and compassion, while giving back to our staff and the community.

Job Type: Part-time
Part-time hours: 16 per week

Salary: $25.00-$35.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
We currently have a COVID-19 vaccine protocol in place, along with a strict sick policy to minimize risk of disease transmission.

Ability to BC: reliably commute or plan to relocate before starting work (preferred)

Erin Mills Pet Hospitalin Mississauga, ON is looking for a collaborative Practice Manager to join our team ([website]).

We are an individually owned multi-DVM practice, located in a family-friendly neighborhood, looking for a progressive individual to lead our collaborative team and oversee our day-to-day operations. We are looking for someone who’s reliable, conscientious, innovative and a compassionate team player.

The Practice Manager will work in cooperation with Dr. Starink (Practice Owner) and VetCircle (a management support company), to provide leadership, support, mentorship and plan birthday parties for the team!

*Why work for Erin Mills Pet Hospital?*

• Compensation: Competitive salary ($45,000 - $55,000+ depending on experience), extended health benefits and a monthly team bonus.
• Time for you and your loved ones: 3-week vacation to start
• A place to grow: We will be providing CE funding for our manager, and also one-on-one training through VetCircle ([website]). We believe in a practice culture centred around learning, career development, mentorships, empowerment and trust.
• A positive work environment: We believe in a positive work environment and love our celebrations with the team and clients: birthdays, work anniversaries, Santa photos and more!

What you’ll do:

• Mentor, develop, and lead our team members to excel in their roles.
• Balance the needs of the team with the financial goals of the business.
• Maintain the level of patient care and customer service that our community has grown to appreciate for 50 years!
• Identify areas of opportunity to increase efficiency and implement improvements.
• Ensure team members complete their daily tasks and are fulfilling their responsibilities.
• Recruit, interview and train new team members with an emphasis on accountability, integrity, teamwork and appreciation.
• Continue to foster a sense of family within our team.

As our ideal candidate, you have:

• 3+ years of experience in a veterinary hospital.
• 1+ years of experience in veterinary management (lead roles are acceptable).
• 1+ years of experience in an HR capacity.
• Strong organizational and leadership skills.
• Compassionate and great with conflict resolution.

Additionally, we offer great pet supply and veterinary care discounts!

We’re looking forward to meeting you!

Job Type: Full-time

Pay: $25.00-$30.00 per hour



Experience:

• Practice Manger/ Veterinary Technician: 1 year Location: In person

About Us:

Collingwood Dental Centre is conveniently located in the heart of Collingwood, ON. At Collingwood Dental Centre, our caring and friendly team of dental professionals are proud to offer our community optimal dental care Monday to Friday. Our dedicated team works hard to allow for extended operating hours to accommodate the busy schedules of our patients.

Schedule:Part-time

Wednesday & Thursday:8:00am to 5:00pm
Friday: 8:00am to 1:00pm

The Opportunity:

We are currently looking to hire a Team Lead to join our busy and well-established practice. As part of the administration team, you are the face of our practice. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of their community. In this role, you will have the opportunity to work alongside and learn from a strong team of dental professionals.

Why Should You Join?

• Competitive compensation & benefits: Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards.
• Established and stable practice: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
• Health & Safety and Compliance: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
• Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path, including access to industry-leading continuing education through the award-winning DC Institute ([website])
• Fast-growing and entrepreneurial environment: Our practice is innovative, growth-oriented, and patient-focused – a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere.
• Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other’s unique strengths and contributions.
• Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.

Responsibilities:

• Lead and motivate the administration team to improve productivity, engagement and retention of patients
• Drive the implementation of company programs, policies and procedures by supporting action plans
• Liaise with the staff in regards to in-office support, policies and procedures
• Assist the Practice Manager with payroll submissions, scheduling maintenance, patient inquiries, bank reconciliation
• Support the staff in weekly scheduling, daily routines, HR liaison, problem solving, conflict resolution
• Facilitate a positive team culture between the staff and patients

About You:

• Minimum 3-5 years of administration experience
• Dental background (reception or clinical), experience with dental software programs, and/or previous leadership role considered an asset

Job Type: Part-time
Part-time hours: 24 per week

Salary: $23.00-$25.00 per hour

Benefits:

• Dental care
• Employee assistance program

Schedule:

• Holidays
• Monday to Friday
• No weekends

Experience:

• Leadership Role: 3 years start date: 2022-05-20

We have a fantastic opportunity in Halifax as a practice manager at a Veterinary Hospital for a person passionate about animal care, leadership, people, and the community!

We are a small animal practice serving small pets throughout our local communities. This Hospital comprises a team of extremely dedicated individuals, who are passionate about providing quality care for our patients and clients. Our Practice Manager will help to lead a team of veterinary professionals who are dedicated to making our hospital the best possible place for pets and their families. The care team is experienced, client-service focused, committed to client education and practicing gold standard medicine.

ABOUT THE ROLE

The Practice Manager is a full-time position that reports to the Operations Director. The successful candidate will assist in overseeing the smooth and efficient operations of the hospital and ensure an awesome client experience while maintaining a great team morale. The Practice Manager must have business and human resources acumen and be able to drive revenue growth, and execute on expense control. Our clients have high expectations and the management team must embody above and beyond client service, empathetic communication and they must continue to set and uphold the standard for the team. South Shore Veterinary Hospital is a practice where communication skills and emotional intelligence are key requirements. Veterinary industry experience is preferred, but not required.

AS OUR IDEAL Candidate YOU WILL HAVE:

● An abiding love of animals and a deep understanding of the human/animal bond.

● Previous veterinary industry experience is preferred.

● Previous experience as a manager

● Excellent management and leadership skills with the ability to set priorities, delegate,

motivate and the ability to grow high-performing teams.

● Client service oriented.

● Be able to balance the needs of the business, team and clients and find win-win

solutions when those needs are in conflict.

● Proven ability to hire, train, coach staff and create a culture of accountability.

● Highly developed emotional intelligence to compassionately and effectively navigate

emotionally charged situations in the hospital.

● Outstanding written and oral communication skills.

● A collaborative mind-set and a strong desire to build relationships with team members,

clients and the community

● Experience with drafting and managing shift schedules.

● Enthusiasm, high energy and a positive attitude.

ABOUT US

This Veterinary Hospital is part of the VetStrategy group of clinics. VetStrategy is a Canadian owned and operated group of veterinary clinics with locations across the country. We believe that veterinary clinics are an integral part of the community they serve and as such we put a large focus on community-based activities and initiatives. Every clinic we partner with is unique and serves a very diverse client base.

If you match the description above and love helping pets, please apply via this post.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Work Location: In person

Job Types: Full-time, Permanent

Pay: From $50,000.00 per Location: In person

The opportunity

We are currently looking to hire a Practice Manager to join our well-established practice. The successful candidate will play a critical role within the practice, accountable for driving practice performance, leading employees, and enhancing the patient experience. This leadership role demonstrates enthusiasm and passion for patient care as we strive to be leaders in oral health in Canada.

Why Should You Join?

• Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path, including access to industry-leading continuing education through the award-winning DC Institute ([website])
• Inspirational leadership: Our practice is supported by leaders who inspire, motivate, and encourage leadership in others, through mentorship, professional development opportunities and modelling of values.
• Competitive compensation & benefits: Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards.
• Established and stable practice: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
• Health & Safety and Compliance: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
• Network of experienced dental professionals: You will have opportunities for formal and structured mentorship with esteemed team members and colleagues and access to industry-leading experts in various dental disciplines.
• Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other’s unique strengths and contributions.
• Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.

Key Responsibilities:

Operational Planning & Execution

• Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
• Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.

Compliance & Patient Safety

• Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.
• Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
• Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.

Leadership

• Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
• Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
• Support recruitment efforts to interview dental professionals and assess for best fit.
• Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.

About You:

• University or College Diploma in business or office administration
• 3-5 years experience in either a clinical setting, retail sales or customer service environment
• Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management
• Strong business acumen and extensive experience in budgeting and forecasting
• Experience with dental software systems and Microsoft Office is preferred
• Strong commitment to maintaining health regulation and operational standards
• Willingness to work varied hours to align with business needs

Job Types: Full-time, Permanent

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Toronto, ON M4T 2S9: reliably commute or plan to relocate before starting work (required)

Experience:

• dental management: 2 years Location: One location

Practice Manager, Sunrise Animal Hospital

222 Park Ave. Mount Pearl A1N 1L1

Sunrise Animal Hospital is a VetStrategy owned practice. We are a 8-veterinarian practice with 30+ support staff. Our team promotes a culture of cooperation, innovation, and excellence. We take our commitment to animals, pet parents and the community seriously.

Role Description

The Practice Manager (PM) must ensure that the hospital is always operating in a way that is consistent with the clinic’s Core Values: Quality, Compassion, Service, Innovation, and Partnership. The PM must ensure that all staff know and understand these beliefs, and understand how to apply them in practice. This role is a full-time position that reports to the Operations Director.

Duties and Responsibilities

• Oversee smooth and efficient operations of the hospital
• Lead the team including reception, assistants, supervisors, leads, and other administrative and medical personnel
• Work closely with the Medical Director to advance clinical objectives and department supervision
• Assist in hiring processes of all veterinarians, and support staff
• Handle human resource issues when they arise with the assistance of the HR/Operations Manager and escalate to the Operations Director when needed
• Work with the Operations Director to create and execute the vision for the hospital
• Create policies and manage daily staffing to ensure optimal operation of the practice
• Ensure regular reports are completed on a weekly basis
• Review accounts receivable reports
• Promotes a cooperative working environment among staff members
• Represents the organization appropriately and professionally
• Promotes a client-centered environment and facilitates programs and processes that meet client needs
• Facilitates resolution of client problems that doctors or other staff members cannot finalize
• Other duties as assigned

Professional Qualifications

• 3+ years experience in veterinary or medical office management would be an asset
• BS/BA in business administration or related field, CVPM would be an asset
• Proficiency with PIM systems and software applications, including Microsoft Office Suite
• Excellent written and oral communication skills
• Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management

The right candidate will

• Have an abiding love of animals and a deep understanding of the human/animal bond
• Have strong management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community
• Be an experienced people manager, who has hired, trained and held people accountable for their performance
• Have developed emotional intelligence to be able to contain emotional situations around the hospital
• Have financial skills to understand the needs of the business and the importance of growing revenues and controlling expenses
• Have passion for what you do every day! Enthusiasm, energy and a positive attitude are a must
• Be comfortable if required to work uncommon hours, and be subject to recall in emergency situations

What you can expect from us

• Excellent compensation
• Medical/dental coverage
• Generous continuing education allocation
• Outstanding medical and pet supply discounts in our network
• Friendly and supportive work environment

Sunrise Animal Hospital is part of the VetStrategy group of clinics. VetStrategy is a 100% Canadian operated group of veterinary clinics with locations throughout Canada. We believe that veterinary clinics are an integral part of the community they serve and as such we put a large focus on community-based activities and initiatives. Every clinic we partner with is unique and serves a very diverse client base.

Job Types: Full-time, Permanent

Salary: $50,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Life insurance
• RRSP match
• Store discount
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Mount Pearl, NL A1N 1L1: reliably commute or plan to relocate before starting work Location: In person