Concierge duties and responsibilities

Concierges make sure guests are satisfied with their stay in the establishment. They also ensure employees complete tasks on schedule to increase productivity. Concierges participate in employee evaluations, address complaints from customers and employees, and adapt to unexpected events like cancellations or last-minute reservations. You may provide a uniform or business attire and a name tag for Concierges. Other duties and responsibilities in a Concierge job description may include:

• Answering phone calls when needed
• Checking room reservations and preparing them for guests
• Tracking inventory supplies and reordering whenever necessary
• Preparing for large events like weddings or conventions
• Inspecting rooms, hotel pools, and other areas to make sure that staff members keep them clean and presentable
• Checking rooms to make sure that guests leave after a fire alarm or other emergency
• Attending workshops and training programs in an establishment

Concierge skills and qualifications

Concierges meet various personalities at work and must have excellent interpersonal skills. They need to be professional, polite, and friendly to build strong relationships with employees and regular guests. Other skills and qualifications for Concierges include:

• Outstanding customer service skills
• Excellent written and verbal communication skills
• Understanding of how the hotel charges customers and its pricing structures
• Basic math skills
• Keen attention to detail
• Knowledge of local attractions and events
• Understanding of food safety and how pests, viruses, and bacteria spread
• Time and resource management skills

Concierge experience requirements

Most Concierge jobs require at least one year of work experience in the hospitality industry. Consider candidates with management and customer service experience in another sector.

Concierge education and training requirements

Concierges generally require a high school diploma or GED. They often don’t need additional education, such as an associate degree or apprenticeship. However, a candidate with a certificate in hospitality management may be an asset to your establishment. You may also provide on-the-job training to Concierges who apply for entry-level roles. Other education and training requirements, such as knowledge of medical office procedures, depend on your establishment’s needs.

Concierge salary expectations

According to Indeed Salaries, average pay for a Concierge in Canada is $17.04 per hour. Individual wages depend on experience, education, location, and the company.

Job description samples for similar positions

If a Concierge job description isn’t exactly what you’re looking for, some similar job description samples include:

• Hotel Front Desk Clerk
• Hotel Manager
• Front Desk Agent