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Customer Service Associate Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Customer Service Associate job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Customer Service Associate
  • Senior Customer Service Associate
  • Customer Retention Associate
  • Customer Service Associate(Part-Time)
  • Customer Service Representative
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Customer Service Associate Job Description Examples:

Example 1

Village Market Customer Service Associate - Full Time and Part Time positions

The Village Market is located at the heart of the Blue Mountain Village. It is a grocery and convenience store serving thousands of locals and tourists year round.

We are searching for a hard working, personable, individual to join our team. We offer a competitive wage, a well-rounded benefits package and on-site training.

Responsibilities:

General/Customer Service

  • Greet, welcome and provide customers with excellent customer service skills
  • Operate cash register and process credit/debit payments
  • Verify the age of customers when selling age restricted products
  • Pull daily sales reports
  • Complete daily cash outs
  • Perform other duties as assigned

    Housekeeping

  • Maintain a clean and orderly checkout area
  • Ensure store stays clean and organized
  • Follow all Health and Safety Procedures

    Merchandising

  • Stock shelves when items are low and new inventory arrives
  • Complete merchandising tasks as directed and maintain efficient flow of merchandise from backroom to sales floor
  • Advise appropriate person regarding stock outs/shortages
  • Perform stock counts and orders for designated areas

    LOSS Prevention

  • Ensure loss prevention Standards are followed
  • Control cash and lottery in accordance with prescribed cash handling policies and procedures
  • Maintain proper security of cash and merchandise

    Job Requirements:

    General

  • Good communication skills and ability to read and write in English
  • Customer Service orientated
  • Able to work under minimal supervision and have attention to detail
  • Able to work individually and be a team player
  • Effective problem solver
  • Able to work in a fast-paced environment
  • Experience in cash handling is not a requirement but an asset
  • Experience working in a grocery store is not a requirement but an asset

    Job Type: Full-time

    Salary: $16.50-$18.00 per hour

    Benefits:
  • Dental care
  • Vision care
    Day range:
  • Holidays
  • Weekends as needed
    Flexible Language Requirement:
  • French not required
    Shift:
  • 8 hour shift
    Work setting:
  • Convenience store
  • Grocery store



    Ability to commute/relocate:
  • Blue Mountains, ON: reliably commute or plan to relocate before starting work (required)

    Education:
  • Secondary School (preferred)

    Experience:
  • Customer service: 1 year Location: In person

    • Example 2

    North Star Hardware is a proud RONA dealer and has been serving the Columbia Valley in various capacities since the early 70�s. We are family owned and operated offering qualify products with helpful advice and outstanding friendly service.

    We have been a family owned and operated business in this community for the last 45+ years. We could not operate without our amazing staff, excellent management, exceptional customers, and a community that we are proud to call home. Our management team is focused on the basics of exceptional customer service, outstanding products at fair prices, and a commitment to our local community and economy.

    We are seeking a full-time Customer Service Associate within our Invermere office.

    Position Summary

    The Customer Service Associate will assist customers with product selection, answer basic questions, and suggest various product options that are available. They will be responsible for ensuring prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

    Duties and Responsibilities

    Under the supervision of the Floor manager, the duties and responsibilities of the Customer Service Associate include, but are not limited to, the following:

  • Complete returns for retail customers by providing accurate information for appropriate credit/refund transactions to various departments;
  • Perform cycle counts & address any and all inventory discrepancies
  • Assist in all areas of the store
  • Gain Knowledge of products sold in the store
  • Learn all areas of the interior of the store in order to provide an exemplary customer service experience
  • Be able to complete sale of appliances and extended warranty
  • Complete projects to enhance the customer service experience;
  • Coordinate timely and proper returns and exchanges with various internal departments.
  • Process replacement orders for warranty issues in a timely manner;
  • Examine returned products and restock accordingly;
  • Identify, track and report on product issues as they arise;
  • Maintain systems and processes related customer service and quality control;
  • Provide support for order fulfillment for customers and businesses;
  • Review, adjust and approve orders for fulfillment;
  • When faced with a customer query, customer service associate should be able to involve the correct parties to find a solution.

    Other
    � Other duties as assigned.

    Minimum Requirements

    � At least two (2) years of experience working in customer service in similar industry would be an asset;

    � Proven experience delivering results, achieving goals and meeting deadlines;

    � Flexible and adaptable;

    � Excellent interpersonal, communication and problem-solving skills;

    � Excellent proofreading skills;

    � Detail orientated with excellent organizational and follow-up skills;

    � Responsible and motivated with a can-do attitude.

    � Product knowledge

    Working Conditions
    � Required to work in a busy, open area office which may result in constant interruptions;

    � Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and

    � Required to meet a number of deadlines which may cause stress.

    Please forward your resume via email to [website]

    Job Types: Full-time, Permanent

    Salary: From $17.50 per hour

    Benefits:
  • Dental care
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care
    Shift:
  • 8 hour shift

    COVID-19 considerations:
    Curbside pick up is available. Sanitization stations in store. High traffic areas and high touch areas have increased cleaning



    Experience:
  • sales: 2 years (preferred)


    Work Location: In deadline: 2022-02-26

    • Example 3

    Customer Service Associate

    Job Type: Full Time Seasonal
    Start Dates: Jan 3, 2023 (to mid June)
    Hours of Work: 8am - 4:30pm (During the busy season, weekend work and staggered start times will be required to service customers across Canada)
    Wage Range: $13.50 - $18/hr. Starting pay will commensurate with experience.

    Want to play a vital role in ensuring that Canadians can grow non-GMO crops this coming year?
    T&T seeds is looking for a Customer Service Associate to join our team of customer support workers who assist customers in ordering, planting, growing, and harvesting our seeds. Become part of a strong legacy and support our sustainable self sufficient food sources throughout
    Canada! Join a team of passionate, knowledgeable, and friendly workers that contribute to a company culture and environment that has endured for more than half a century!

    About Us:T&T Seeds has a long history of supplying mail-order seeds and perishable plant stock across the Canadian provinces, from B.C. to P.E.I. Founded in 1947, and known for its commitment to providing Canadians with high-quality non-GMO seeds and unmatched customer care, T&T Seeds takes pride in the development of its employees and offers skills development training to all of its employees.

    What Will You Do?Reports to the Manager of Office Sales and Support, the incumbent will be responsible for answering phone calls and emails, taking phone orders, handling customer concerns, answering website chats and processing mail and fax orders.

    Skills and competencies:

  • Attention to detail and a strong work ethic
  • Ability to work well in a team setting and individually
  • Knowledge in gardening
  • Working knowledge of Computers
  • Strong customer service skills
  • Excellent conflict resolution skills

    Qualifications and Experience:Grade 12 completion or GED equivalent.

    T&T Seeds is located at 7724 Roblin Blvd, Headingley, MB. Successful applicants

    must have access to transportation as it is not accessible by city transit.

    Interested candidates:Apply on our company?s website, [website], and fill out the online application along with a cover letter and resume.

    Job Types: Full-time, Seasonal

    Salary: $13.50-$18.00 per hour

    Schedule:
  • 8 hour shift

    Work One location

    • Example 4

    Customer Service Representative

    C200-2381 Bristol Cir. Oakville, ON L6H 5S9

    About the Company:

    we are one of Europe�s largest Direct Selling companies in the health, fitness and beauty sector. For more than 25 years, we have set up the highest standards for development, manufacturing and distribution of premium products.

    For our national subsidiary located in Oakville, Canada, we�re seeking someone who wants to work with an experienced team in a fast-paced environment. We are looking for a highly collaborative team player who is not afraid of new challenges and tasks!

    Your Responsibilities:

  • Supporting sales partners and customers
  • Order processing in our internal software
  • Answer customer inquires via phone and email
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Maintaining customer database and updating profiles
  • Being in close cooperation with sales, marketing and distribution
  • Reconcile Sales and other reports
  • Assist in answering Team Partner questions regarding payments, commissions and other account-related questions.
  • Updating internal and external systems with data
  • Assisting with the monthly inventory
  • Other duties as required
    *

    Your Qualifications:

  • High school diploma or equivalent.
  • Ideally professional experience in customer service
  • Good knowledge of MS-Office programs
  • Strong technical ability using computers and software
  • Good written and spoken English
  • Confident dealing with different cultures (intercultural competence)
  • Flexible, reliable, ability to work with/in a team.
  • Attention to detail and good time management skills.
  • Willing to undergo a background check.

    Our Offer:

  • Be part of our team in a new market.
  • You will work in a renowned, successful and consolidated company in the world market.
  • Teamwork and productive cooperation are core values of our company.
  • You will work in a pleasant atmosphere with a collegial cohesion.
  • The range of tasks is varied and your ideas and proposals for solutions are welcome.
  • industry-leading health and dental benefits at zero cost to employees.
  • Additional perks such as flex-days, free products, team building, and MUCH MORE!

    Salary Range: $17-$21/Hour

    We strive to build a diverse and inclusive workplace. Should you need accommodations during the recruitment process, please let us know. We are an equal opportunity employer.

    Job Types: Full-time, Permanent

    Salary: $16.00-$21.00 per hour

    Additional pay:
  • Bonus pay
  • Overtime pay
    Benefits:
  • Casual dress
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
  • Wellness program
    Schedule:
  • 8 hour shift
  • Monday to Friday
  • No weekends

    Ability to commute/relocate:
  • Oakville, ON: reliably commute or plan to relocate before starting work (required)

    Education:
  • Secondary School service: 1 year (preferred)

    • Example 5

    Are you passionate, personable, and experienced in delivering a seamless customer experience in Women�s Luxury Fashion? Are you a dedicated follower of the latest seasonal and timeless trends? Are you often described as bright, bubbly and energetic? If so, you might be a fit as an Andrews Customer Service Associate, and we�d love to connect with you.

    Nature of Role
    The Customer Service Associate performs an essential role with their passion for providing best-in-class service to our clients. The ideal candidate continuously updates themselves on the latest developments in customer service, the luxury fashion industry, and knowledge of Andrews customers and the brands we represent.

    The role requires a customer-first mentality and strong skills in customer service excellence within a luxury retail fashion environment. The ideal candidate will be skilled in anticipating a customer�s expectations and needs, problem-solving, time-management, and is detailed orientated. These principles must be maintained within the fast-paced operational environment.

    Customer Service

  • Representing the Andrews brand, deliver exceptional service through a natural desire to connect with clients � providing detail orientated service by enquiring, anticipating, and meeting customer needs and expectations. Aims to deliver the Andrews transformational shopping experience.
  • Firm believer in personal development, continuously updates knowledge of the latest fashion trends, Andrew�s brand, Andrew�s vendors to maintain relevance in the industry and provide the best service to our clients
  • Organised and motivated high performer that is driven to achieve personal performance targets
    Business Operations

  • A team player that supports the broader team by actively contributing to in-store and company-wide events, promotions, and initiatives.
  • A team player that supports the organization by assisting with daily tasks in the store and ensuring self-compliance with company policies and processes, including but not exclusive to:
  • Receiving and unpacking newly received merchandise and ensuring all product is floor-ready (sized, steamed, security-tagged, etc.)
  • Preparing and shipping customer orders following quality packing and shipping standards
  • Accurately completing incoming and outgoing transfers, maintaining the integrity of the store's overall inventory
  • Utilizing inventory management systems to maintain the integrity of the store's overall inventory
  • Providing support to the store, including tasks such as but not limited to the presentation of store, markdowns, reticketing, replenishment
  • Providing sales-floor assistance as required
  • Provides support to digital functions as required (e.g., online chat function, store email inbox, content creation)
  • Providing daily task support to Management as required
  • Demonstrate excellent communication skills with in-store team members as well as with team members in the organization
  • Is comfortable with cross-functional collaboration, whether it is working with the in-store team or across the organization with the back office and digital teams.
    Competencies, Technical Skills, and Knowledge:

  • Knowledge of Clienteling and luxury retail customer service skills and techniques
  • Experienced in a luxury retail sales environment
  • Inventory management
  • Microsoft 365 Suite: Outlook, Teams, and SharePoint
  • Performance and metric-driven high-achiever

    Job Type: Full-time

    Salary: $15.50-$25.00 per hour

    Flexible language requirement:
  • French not required
    Schedule:
  • 8 hour shift
  • Weekend availability

    Ability to commute/relocate:
  • Oakville, ON: reliably commute or plan to relocate before starting work (required)

    Application question(s):
  • What is your level of proficiency in English? (e.g. Native or bilingual, professional, conversational)

    Education:
  • Secondary School (preferred)

    Experience:
  • Customer service: 2 years (required)
  • Luxury Apparel and Fashion: 2 years start date: 2022-07-08

    • Example 6

    Position Title: Customer Service Associate (Auto Parts Counterperson)

    Location: Bracebridge, ON

    Type of Employment:Full-time permanent

    Compensation:Competitive wage based on experience & Comprehensive group benefits

    Hours
  • 40 to 44 hours/week
  • Monday to Friday
  • Rotating Saturdays

    Who are we looking for?
  • A dedicated individual looking for long-term employment and who is committed to working reliably 40 to 44 hours/week
  • An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience
  • A team player with a strong work ethic, positive attitude and customer-focused mindset

    Position Summary

    Canusa/APC fosters long-lasting relationships with our customers. We establish connections built on trust, transparency, and dedication. The primary objective of this role is to provide excellent customer service to our valued customers by processing orders using your automotive knowledge, company database and parts catalogue. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals for APC network customers and third-party customers.

    Who are we?

    We are a family-owned business that values workplace culture and safety and provides opportunities to grow alongside accomplished industry leaders. We believe in cultivating a workplace culture that inspires diversity and inclusion. We accomplish this by fostering a supportive and safe space, celebrating employee differences, and being open, transparent and accountable as a group. If you are a dedicated individual searching for a rewarding, long-term employment opportunity, this job could be the perfect fit! Visit our website to learn more about us at [website]

    Key Responsibilities
  • Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, company database and parts catalogue
  • Answer inbound calls and ensure all calls are answered in a professional manner and make follow-up calls to customers as necessary
  • Complete necessary paperwork (e.g. warranty forms) in an accurate manner
  • Maintain overall store appearance by cleaning and organizing on a regular basis
  • Pick, receive, ship, stock, organize and deliver auto parts orders when necessary
  • Other reasonable duties as assigned by the management team
    Key Requirements and Experience
  • 2 years of customer service experience
  • A valid G Driver�s License and a clean 5-year driver�s abstract required
  • Automotive aftermarket parts experience (customer service, sales, repair) an asset
  • Experience with order picking/shipping/receiving or dispatching an asset
  • Basic computer skills (e.g. ability to use Outlook, online database and web-based training)
  • Basic mathematical skills, understanding of basic units of measure and ability to sort alphanumerically

    Desirable Skills and Abilities
  • Strong communication skills (verbal and written)
  • Positive attitude and a flexible mindset
  • Attention to detail and excellent organization skills
  • High level of professionalism
  • Ability to multi-task
  • Accountability and dependability
  • Excellent ability to work independently and as a team
  • Time management skills and prioritization skills with a deadline-oriented mindset
  • Ability to make sound decisions
  • Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
  • Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology
  • Ability to understand, respond to and work with a diverse population

    Physical Requirements
  • Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
  • Ability to walk, stand, sit, climb, balance, twist, lift and bend on a regular basis

    Why work with us?
  • A supportive culture with opportunity for a long-term career
  • Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
  • Employee and Family Assistance Program (EFAP)
  • Comprehensive benefits package that includes health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
  • Health Care Spending Account (HCSA)
  • Deferred-Profit Sharing Plan (Retirement Savings Plan)
  • Competitive wage based on experience
  • Employee pricing on products, social club perks and employee appreciation events
  • Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network
  • Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request

    References

    References from previous employment or education may be required.

    Safety-Sensitive Position

    This position is a safety-sensitive position. The employee must be free from impairment while at work and be fit for duty, as high alertness level is absolutely required.

    INDHP

    Job Types: Full-time, Permanent

    Benefits:
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Profit sharing
  • Store discount
  • Vision care
    Schedule:
  • Day shift
  • Monday to Friday
  • Weekend availability

    Experience:
  • Customer service: 2 years (preferred)
  • Auto experience (sales, repair, parts etc): 1 year G License and clean 5 year abstract (preferred)

    • Example 7

    Essential Duties and Responsibilities:

    � Receive all incoming mail and packages, sort, log and deliver throughout the building.

    � Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).

    � Researches and routes unidentified and generic mail.

    � Coordinates, stages, and transports bulk mail items.

    � Receives, logs, delivers and tracks messenger items.

    � Coordinates and processes customized packaging and other customer special requests.

    � Follows all processes established in the client standard operating procedures (SOP�s).

    � Monitors packages for hazardous and suspicious materials.

    � Follows established customer inquiry processes and responds to customer needs and requests.

    � Promptly informs supervisor of potential problems or customer concerns.

    � Maintains accurate records of customer inquiries and fulfillment of requests.

    � Maintains delivery lists and mail cart folders with updated names and locations.

    � Performs other duties as assigned.

    Job Type: Full-time

    Schedule:
  • 8 hour shift

    Ability to commute/relocate:
  • Vancouver, BC : reliably commute or plan to relocate before starting work (required)

    Education:
  • Secondary School service: 1 year (preferred)

    • Customer Service Associate job summary

    A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

    Example of a Customer Service Associate job summary

    Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

    Customer Service Associate responsibilities and duties

    The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

    • Update the company database by inputting information from each call and keeping every customer field current
    • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
    • Work on special short-term projects to offer customized support for new products or products at end-of-life
    • Monitor the customer satisfaction levels and develop methods for increasing them
    • Assist in creating ways for delivering excellent customer service to irate or problematic customers

    Customer Service Associate qualifications and skills

    Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

    • High school diploma/GED required (College degree preferred)
    • 2+ years’ experience in a customer service role
    • Proficiency with MS Office
    • Ability to work well in a team environment
    • Strong sense of professionalism and discretion required
    Ready to Hire?Build a Job Description

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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