Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our ambassadors.

The Front Desk Agent will contribute to the overall success of the Hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

• Provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts, and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office within a property
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information, and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies
• Other duties as required by the Manager

Skills/Knowledge/Experience:

• Minimum 1-year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Able to work flexible hours
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies Coast’s core values and enjoys working in a culture of accountability

Work remotely

• No

Job Types: Full-time, Part-time, Permanent

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 required for interview

All Applicants must hold the proper work authorization to be legally eligible to work in Canada.

Georgetown Inn is looking for a new Front Desk Agent!

Why Waymarker?

• Waymarker runs 6 unique properties in Canmore
• Discounts at all of our hotels and The Miners Lamp Pub
• The chance to visit our sister properties in Golden BC and Waterton Lakes National Park
• There is room for advancement in our company.
• Staff Accommodation available for rent

Some of the job duties include but are not limited to:

• Register arriving guests and assign rooms,
• Process group arrivals and departures,
• Take, cancel and change room reservations,
• Provide information on hotel facilities and services,
• Provide general information about points of interest in the area,
• Process guests' departures, calculate charges and receive payments,
• Balance cash and complete balance sheets, cash reports, and related forms,
• Maintain an inventory of vacancies, reservations, and room assignments,
• Follow emergency and safety procedures,
• Clerical duties (i.e. faxing, filing, photocopying),
• Assist clients/guests with special needs,
• Handle wake-up calls,
• Answer telephone and relay telephone calls and messages

Requirements:

• Must be able to work as a team as well as an individual
• Must be able to read, write and communicate in English.
• Must have an eye for detail.
• Ability to stand, walk, and crouch for long periods of time.
• Previous customer service and front desk experience is an asset.

*Visa Requirements: Applicant must hold the proper work authorization to be legally eligible to work in Canada.

Job Type: Full-time

Salary: $18.00-$20.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Flexible schedule
• Life insurance
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Canmore, AB T1W 3M3: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Canadian Residency or Canadian Work Permit (required)

Work Location: In start date: 2023-09-16

Maritime Inn Port Hawkesbury (MIPH)
Front Desk Agent



The Basics:

Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Respond to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.



What WE expect:

You won’t be just “filling a position” at MIPH; you’ll have the opportunity to impact the overall performance of the hotel through your drive, positive attitude, and innovative thinking. Our aim is to build an experience that is memorable and unique for guests throughout their entire stay with us.



No matter what position you’re in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Specific to the Front Desk position, we rely on you to:

Take pride in the product: Give guests a positive first impression of the hotel and amenities
Be in the know: Be involved in the community, aware of events and attractions, and pass relevant info along to guests
Take initiative: Gather customer feedback and generate ideas that improve the guest experience
Tell our story: Help manage social media accounts, assist with brand building and property marketing activities
Strive for improvement: Positively accept and provide job-related feedback, work to exceed guest expectations and individual goals

*
You’d likely describe yourself as:

A problem solver Computer literate Energetic A team player

An optimist Empathetic A multitasker Curious

Approachable A capable communicator Organized A self-starter*

*

What YOU can expect:

• Compensation above the industry average
• Discounted meal and hotel rates
• Free use of on-site fitness centre & swimming pool
• Single or family health benefits (available to full-time staff)
• 8 hour shifts
• Day shifts (7 am – 3 pm), Evening shifts (3 pm – 11 pm), Backshifts, as needed (11pm – 7am)
• Weekend and Holiday shifts

*
If you think this opportunity sounds like a good fit for you, tell us a bit about yourself!
Send your cover letter and resume or drop them off in person.
We’re looking forward to meeting you!
*

Job Type: Part-time

Pay: From $16.50 per hour

Benefits:

• Extended health care
• RRSP match
• Vision care

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as Location: In person

Front Desk Agents are responsible for providing outstanding service to all our guests throughout their entire stay.

Job duties of this position include:
Greeting customers with a warm and engaging smile.
Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
Computes bills and assists guests in making payments.
Promptly answers the telephone-using positive and clear communication.
Assisting Housekeeping team with room cleans when required.
Checks on any unresolved departures.
Reviews special requests for incoming arrivals, communicating promptly with Housekeeping any special requests.
Keeps front desk and lobby area tidy.
Observe and report security issues to management immediately.
Remains calm and alert, especially during emergency and/or heavy hotel activity.
Fields guest complaints and inquiries.
Actively engages in the signature training program
Completes daily check lists and clearly communicate through daily pass on with colleagues.
Cover Night Audit shifts when required
Provide property site tours to potential guests with accurate knowledge of property details and services.
Recommend and book activities and restaurants.

Prerequisites: The ideal candidate will have experience in Room Master, ADR, Rev Par, AM/PM sales point, and two- way radios. Must be available to work a flexible schedule including overtime when required.

Education: Must have minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.

Experience: Must have a minimum of 1+ years of experience as a Front Desk Agent. Previous Night Auditor experience preferred.

Benefits and Perks:
Permanent positions are full time, hours vary based on business levels.
We offer competitive wages and on going performance reviews so you always know how your performing.
We have a comprehensive group medical plan after 6 months of full time employment.
Discounts at all of our sister properties, in Canmore and Calgary.
Wellness benefits up to $1,200 annually.
Referral bonus where you can ear up to $500 per referral.
Travel allowance if living in Squamish or Pemberton

We provide fully furnished subsidized shared accommodation at only $25 per day. (Pending Availability). These units consist of apartments, condos, and houses with 2-3 bedrooms. All units are equipped with their own bathroom/s, full sized kitchen, and in-suite laundry. All bedrooms and living rooms are fully furnished with the essentials, including free internet and cable. Occupancy in the units is limited to ensure a comfortable living environment. Smaller units have a maximum of 2-3 people with 1 bathroom and the larger units have a maximum of 4-5 people with 2-3 bathrooms.

Clique Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Type: Full-time

Salary: $20.50-$21.25 per hour

Additional pay:

• Commission pay

Benefits:

• Commuter benefits
• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Whistler, BC: reliably commute or plan to relocate before starting work front desk: 1 year (required)

Outstanding Workplace of the Year Award, Chamber of Commerce
Employer of the Year Award, Tourism Vancouver Island
Co-op Education Employer of the Year Award, Camosun College

Job title:Front Desk Agent

Job Status:Permanent – Full Time. Hours may vary based on hotel occupancy.

Signing Bonus:$500 ($200 on joining + $300 after completing probation)

Wage:$20.91 per hour + commissions

Summary of Position:
To represent Inn at Laurel Point in all guest interactions as “A refined coastal experience in a waterfront city setting, guided by sincere, friendly service, to create remarkable memories.” As a Front Desk Agent, your primary responsibility will be the check-in and check-out of our guests and answering any hotel and Victoria area related questions.

Responsibilities:

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
• Answer & appropriately qualify all incoming calls on multi-line telephone system
• Efficiently & accurately process check ins and check outs
• Assist when needed in Coordinating dinner reservations, airline and train accommodations, sedan transfers, and other guest requests
• Gather and maintain knowledge of new and existing services available to hotel guests
• Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity, and Stewardship
• Ensure that Laurel Point Inn Service Standards are adhered to in an effort to consistently offer the best service possible
• Energize the Laurel Point Inn brand by promoting guest loyalty and local recognition
• Assist both internal and external guests to the best of your abilities
• Assist in necessary day to day operations of the Front Office
• All other duties as assigned

Qualifications:

• Previous experience as a hotel Front Desk Agent an asset
• Previous multi-line telephone and reservations experience an asset
• Previous experience with OPERA Property Management System or other Property Management Systems an asset
• Previous cash handling and processing experience an asset
• Working knowledge of Word, Excel and other computer related programs an asset
• Passion for guest service
• Excellent interpersonal and time management skills
• Exceptional communication skills, both written and oral
• Must be a team oriented & motivated individual
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Exceptional knowledge of Victoria and Surrounding area and attractions an asset
• A resourceful personality
• Flexible availability: including early mornings, evenings, weekends and statutory holidays
• Ability to work overnight shifts, 10:30pm – 7am, as required
• Must be able to embrace the 4 core values of the Inn at Laurel Point: Excellence, Respect, Curiosity and Stewardship

Job Requirements:

• Flexible availability for shifts: will be scheduled for a combination of early morning shifts, day shifts, and late evening shifts
• Must be fully available to work weekdays, weekends and statutory holidays
• Ability to work overnight shifts, 10:30pm – 7am, as required
• Must be legally permitted to work in Canada

Reports To:Front Office Manager and Assistant Front Office Manager

Closing Date:Please submit your application as soon as possible as applications are reviewed daily

What’s in it for you?

• Competitive Wages
• A fun & friendly workplace culture that embraces diversity
• Cross-training opportunities to grow your skills
• Best staff meal in town and by the way, it’s free!
• Complimentary parking on non-restricted days during the off-season
• Comprehensive benefits package
• Colleague of the month recognition program
• Summertime volleyball on Sticky Wicket rooftop, BBQs on our stunning Terrace patio, free themed year-end Gala to thank you
• Aura waterfront restaurant + patio staff discount – 50%
• Need a staycation? We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one night stay including breakfast for 2
• Friends & Family hotel discount (so you can show off your amazing workplace)
• Candidate referral bonus - $500
• Industry discounts
• Workshops
• Cross-training opportunities
• Skill and advancement training programs
• Shower and locker facilities

Thank you for considering Inn at Laurel Point as your employer of choice!

Job Types: Full-time, Permanent

Salary: $20.91 per hour

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Experience:

• Hotel Guest Services: 1 year System: 1 year (preferred)