What does a Hotel Front Desk Clerk do?
A Hotel Front Desk Clerk is responsible for helping hotel guests with any questions or concerns they have during their stay. They are also responsible for providing information about the hotel facilities, services, and nearby points of interest. There are some administrative duties required by the position as well, which can include faxing, filing, booking reservations, and answering the phone calls and emails. A Hotel Front Desk Clerk may also perform light housekeeping and cleaning duties, depending on the size of the property. Lastly, the Hotel Front Desk Clerk deals with cash and payments, and is therefore also responsible for balance sheets, creating cash reports, and depositing cheques as required.
Hotel Front Desk Clerk skills and qualifications
A successful Hotel Front Desk Clerk needs a variety of skills and qualifications to perform the job, including:
- Strong written and verbal communication skills
- Good time management skills and ability to multitask
- Excellent organizational skills and attention to detail
- Ability to creatively solve problems
- Maintaining a well-groomed and professional appearance
- Flexibility to work in a fast-paced environment
Hotel Front Desk Clerk experience requirements
A successful Hotel Front Desk Clerk should have previous experience working in a hotel. Previous employment as a Bellhop, Front Desk Clerk Assistant or as part of the cleaning crew may be an asset to the position. Generally, the right applicant will have at least two years of experience, although more is often considered an advantage.
Hotel Front Desk Clerk training and education requirements
A candidate applying for the role of a Hotel Front Desk Clerk will generally hold at least a high school diploma. Some will have completed a two- or four-year college diploma program in hotel management or hospitality. Some applicants may also have obtained a trade certificate in Guest Services. Internships with a hotel or hospitality-related facility would also be an asset.
Hotel Front Desk Clerk salary expectations
According to Indeed salaries, the average salary for a Hotel Front Desk Clerk in Canada is $15.40 per hour. This can vary depending on experience, location, and company.
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