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Hotel Front Desk Clerk Job Description: Top Duties and Requirements

A Hotel Front Desk Clerk is someone who greets guests upon their arrival to the hotel and checks them into the hotel’s reservation system. Their duties include providing excellent customer service, relaying any information about hotel amenities, and helping hotel guests find their rooms.

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Hotel Front Desk Clerk duties and responsibilities

When writing a job description for a Hotel Front Desk Clerk, it is important to specify the duties and responsibilities required to excel in the role, including:

  • Taking, cancelling, and changing room reservation requests
  • Investigating and resolving customer complaints or questions
  • Processing guest departures including calculating changes and receiving payments
  • Answering telephone calls and relaying messages
  • Maintaining an inventory of reservations, vacancies, and room assignments
  • Answering inquires about the hotel and its services through the telephone, email, or in-person
  • Handling wake-up calls and a myriad of other guest requests
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Hotel Front Desk Clerk Job Description Examples:

Example 1

Adventure The Bruce is top rated hotel Located in Tobermory, ON N0H 2R0. We are customer-centric, supportive, and our goal is to provide excellent accommodation experience for all visitors to Bruce Peninsula .

Our work environment includes:

  • Casual work attire
  • On-the-job training
  • Safe work environment

    Adventure The Bruce Inn and Stella's Gelato and Cafe are looking for motivated, responsible All-rounded employees.

    We will provide all free trainings to great candidate.

    All Applicants Must be Canadian or Permanent Resident in Canada or With Valid Work Permit as we can not sponsor foreign worker.

    Seasonal positions until late October 2023.

    Front Desk($18 per hour). Check in and out for the guests. Reservation over the phone and online. Respond to guest queries and requests. Helping Laundry and folding beddings/sheets/towels etc

    Housekeeper with experience ($20/hour + tips)

    Clean rooms, cottages, and motel grounds.
    Wash, dry, fold, and distribute linen, towels and room supplies.

    Stella's Gelato and Cafe is also Hiring

    Greeting all customers, Making and serving espresso ,coffee drinks, light food to the customers. Serving Gelato to the customers etc.($18 per hour + tips for experienced candidates)

    Hours full time 30-44 hours/week

    Benefits: Accommodation can be provided for great candidate. Private or shared room with shared washroom and full kitchen. All utilities, internet, laundry is included. 50% Employee discount for almost all food and beverage at Stella's Gelato and Cafe. Tips

    Job Types: Full-time, Seasonal
    Contract length: 7 weeks

    Salary: $18.00 per hour

    Benefits:
  • Casual dress
  • Discounted or free food
  • Employee assistance program
  • On-site parking
  • Relocation assistance
  • Store discount
    Schedule:
  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekends as needed



    Ability to commute/relocate:
  • Tobermory, ON N0H 2R0: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

    Experience:
  • Front desk: 1 year (preferred)
  • Customer service: 1 year (preferred)


    Work Location: In start date: 2023-08-30

    • Example 2

    Company description

    Surestay motel by BestWestern located in Bassano Alberta right off Highway 1. Clean Modern Motel with BestWestern rewards program.

    Job description

    The successful applicant will be responsible for booking in reservations at the front desk of the Motel. Friendly and approachable with computer experience. Maintenance and upkeep of continental breakfast room as well as housekeeping duties will be required.

    Job Types: Full-time, Permanent

    Salary: From $31,200.00 per year

    Schedule:
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability
    Supplemental pay types:
  • Overtime pay

    COVID-19 considerations:
    All customers are required to wear a mask in all common areas. All common areas are disinfected several times throughout the day. Upon departure every room is cleaned and disinfected as per Government standards.

    Experience:
  • customer service: 1 year (preferred)

    Shift availability:
  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift start date: 2022-12-01

    • Example 3

    Must have Class 5 drivers licence (No Ns)

    We offer a competitive wage and benefits.

    Hospitality shifts, must be able to work Sundays

    A front desk agent is responsible for handling incoming calls in a timely, efficient and friendly manner making reservations, responding to inquiries, communicating property information about room types, location, deposits and hotel cancellation policies.

    They will try to exceed the guests' expectations by creating a positive and personal experience for all hotel guests through understanding, anticipating, and responding to their needs.

    Looking for someone with a flexible schedule

    Benifits

  • Medical and Dental
  • Bus or fuel subsidy for those who don't live on the Peninsula
  • 25% Off Food at the Dickens Pub
  • 40% off Wyndham Hotels
  • Special Staff rate for rooms at our hotel
  • On-Site Free Parking
  • On-site gym
  • Cross-training opportunities
  • Candidate referral bonus
  • Tips while driving our shuttle

    Responsibilities and Duties

    (not limited to)

  • Checking guests In/Out
  • Making reservations
  • Answering the phone
  • Answering guests questions as needed
  • Keep the front desk clean and presentable
  • Driving the Hotel Shuttle to and from the airport
  • Troubleshoot all guest issues

    Qualifications and Skills

  • Great customer service
  • Problem Solver
  • Ability to multi task and prioritize in a busy environment
  • Ability to work well in a team environment
  • Strong verbal and written communication skills
  • Strong computer skills
  • Experience with Opera (preferred)
  • Upbeat and friendly attitude
  • Comfortable with handling both cash and credit cards
  • Team player

    Please submit resume as PDF not a word document.

    Be part of a great team in a positive, supportive work environment

    Job Types: Part-time, Permanent, Seasonal

    Salary: $19.00-$20.00 per hour

    Benefits:
  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site gym
  • On-site parking
    Flexible Language Requirement:
  • French not required
    Schedule:
  • 8 hour shift
    Supplemental pay 5 Drivers Licence (required)

    • Example 4

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the front desk team.

    This position requires the successful candidate to be available for a variety of shifts including days, afternoons, evenings, weekends and holidays.

    We Offer:
  • Comprehensive benefits package along with union pension plan
  • Friends & Family hotel discount
  • Discounted Meal per Shift
  • Vista 18 Restaurant + Lounge and Clive�s Classic Lounge employee discount
  • 50%
  • Other Industry discounts
  • Employee events
  • Birthday, Holiday and employee appreciation celebrations
  • Learning and development opportunities � Educational Reimbursement programs
  • Bike storage facilities, onsite parking and discounted ProPASS through BC Transit

    Duties & Responsibilities(but not limited to):
  • Providing customer service and handling administrative duties such as check-in and check-out of guests, taking room reservations on the phone, addressing guest concerns, assisting with arrivals and departures of groups and tours, and luggage storage.
  • Be aware of room locations, types of rooms, availability and room rates.
  • Be aware of local attractions and restaurants and make recommendations to guests.
  • Handles cash, cheques, credit and debit card transactions
  • Follow established procedures and policies when completing tasks.
  • Be an Ambassador for the Chateau Victoria Hotel and Suites.
  • Other duties as required.

    Qualifications:
  • Minimum of 2 years� experience in similar position required.
  • Must possess strong organizational skills and attention to detail.
  • Must possess exceptional customer service skills and professionalism
  • Require good communication skills, both verbal and written.
  • Knowledge of reservation operating systems is an asset.
  • Experience with conflict resolution an asset.

    Our Core Values, Do they meet yours?

    Heart
  • Integrity
  • Respect
  • Environment
  • Dedication

    Thank you for considering your employment with the Chateau Victoria Hotel and Suites!

    Job Types: Part-time, Permanent

    Salary: Up to $21.75 per hour

    Benefits:
  • Commuter benefits
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Tuition reimbursement
  • Vision care
    Schedule:
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

    Ability to BC V8W1B2: reliably commute or plan to relocate before starting work (required)

    • Example 5

    Job description

    Shifts required are:

    Must be available for weekends, holidays, evenings (2pm-10pm), on call and short notice shift changes.

    Starting range based on experience $15/hr - $16/hr

    part time 24-32hrs per week

    Job Types: Part-time, Permanent

    Job description

    As a front desk clerk you will approach all guests and associates in a friendly, professional manner. You will provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.

    Front Desk Clerk Responsibilities - Making and modifying reservations - Registering guests - Establish and maintain good communication and team work with fellow associates with in the hotel - Answer inquiries, and resolve guest's concerns in an efficient manner - confident in completion of all payment methods - Checking in and out of guests - reconciling daily shift reports - balancing all shifts - reporting directly to front desk supervisor

    Front Desk Clerk Qualifications - Experience in hotel or a related field is required - Must posses a positive and upbeat personality with a desire to deliver outstanding customer service - Be able to multi-task, detail oriented and be able to problem solve in order to effectively deal with internal and external customers - Must be able to understand financial information and basic arithmetic functions - Proficient verbal and written communication is an asset. - Flexibility and long hours are sometimes required

    Job Types: Part-time, Permanent

    Pay: $15.00-$16.00 per hour

    Job Types: Part-time, Permanent
    Part-time hours: 24-32 per week

    Salary: $16.00-$17.00 per hour

    Schedule:
  • 8 hour shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • On call
  • Weekend availability

    Ability to commute/relocate:
  • Red Deer, AB: reliably commute or plan to relocate before starting work (required)

    Experience:
  • Customer service: 1 year (required)
  • Hotel: 1 year (required)

    Shift Shift (preferred)

    • What does a Hotel Front Desk Clerk do?

    A Hotel Front Desk Clerk is responsible for helping hotel guests with any questions or concerns they have during their stay. They are also responsible for providing information about the hotel facilities, services, and nearby points of interest. There are some administrative duties required by the position as well, which can include faxing, filing, booking reservations, and answering the phone calls and emails. A Hotel Front Desk Clerk may also perform light housekeeping and cleaning duties, depending on the size of the property. Lastly, the Hotel Front Desk Clerk deals with cash and payments, and is therefore also responsible for balance sheets, creating cash reports, and depositing cheques as required.

    Hotel Front Desk Clerk skills and qualifications

    A successful Hotel Front Desk Clerk needs a variety of skills and qualifications to perform the job, including: 

    • Strong written and verbal communication skills
    • Good time management skills and ability to multitask
    • Excellent organizational skills and attention to detail
    • Ability to creatively solve problems
    • Maintaining a well-groomed and professional appearance
    • Flexibility to work in a fast-paced environment

    Hotel Front Desk Clerk experience requirements

    A successful Hotel Front Desk Clerk should have previous experience working in a hotel. Previous employment as a Bellhop, Front Desk Clerk Assistant or as part of the cleaning crew may be an asset to the position. Generally, the right applicant will have at least two years of experience, although more is often considered an advantage.

    Hotel Front Desk Clerk training and education requirements

    A candidate applying for the role of a Hotel Front Desk Clerk will generally hold at least a high school diploma. Some will have completed a two- or four-year college diploma program in hotel management or hospitality. Some applicants may also have obtained a trade certificate in Guest Services. Internships with a hotel or hospitality-related facility would also be an asset.

    Hotel Front Desk Clerk salary expectations

    According to Indeed salaries, the average salary for a Hotel Front Desk Clerk in Canada is $15.40 per hour. This can vary depending on experience, location, and company.

    Job description samples for similar positions

    If a Hotel Front Desk Clerk is not what you are looking for, similar job descriptions include:

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    Hotel Front Desk Clerk job description FAQs

    What is the difference between a Hotel Front Desk Clerk and a Hotel Manager?

    A Hotel Front Desk Clerk is often the first person who guests interact with at the hotel. They are typically responsible for securing reservations. A Hotel Manager, by contrast, will often respond to escalated complaints or complicated queries. Hotel Managers are also responsible for scheduling staff members, overseeing daily tasks, and assisting VIP guests.

    What qualities make a good Hotel Front Desk Clerk?

    A good Hotel Front Desk Clerk will have a pleasant manner and an ability to stay calm in any environment. Hotel Front Desk Clerks also need a good knowledge of the surrounding area and ideas for activities of all kinds to suggest to guests.

    What should you look for in a Hotel Front Desk Clerk resume?

    When reviewing resumes for job applicants for a Hotel Front Desk Clerk position, look for applicants who have previous experience in a similar-sized hotel. A successful Hotel Front Desk Clerk candidate could also have previous customer service experience in another industry. Look for an applicant who has prior experience working with a Central Reservation System (CRS).

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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