What is the difference between a Hotel Front Desk Clerk and a Hotel Manager?

A Hotel Front Desk Clerk is often the first person who guests interact with at the hotel. They are typically responsible for securing reservations. A Hotel Manager, by contrast, will often respond to escalated complaints or complicated queries. Hotel Managers are also responsible for scheduling staff members, overseeing daily tasks, and assisting VIP guests.

What qualities make a good Hotel Front Desk Clerk?

A good Hotel Front Desk Clerk will have a pleasant manner and an ability to stay calm in any environment. Hotel Front Desk Clerks also need a good knowledge of the surrounding area and ideas for activities of all kinds to suggest to guests.

What should you look for in a Hotel Front Desk Clerk resume?

When reviewing resumes for job applicants for a Hotel Front Desk Clerk position, look for applicants who have previous experience in a similar-sized hotel. A successful Hotel Front Desk Clerk candidate could also have previous customer service experience in another industry. Look for an applicant who has prior experience working with a Central Reservation System (CRS).

Hotel Front Desk Clerk Job Description [Updated 2025]

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A Hotel Front Desk Clerk is someone who greets guests upon their arrival to the hotel and checks them into the hotel’s reservation system. Their duties include providing excellent customer service, relaying any information about hotel amenities, and helping hotel guests find their rooms.

Hotel Front Desk Clerk duties and responsibilities

When writing a job description for a Hotel Front Desk Clerk, it is important to specify the duties and responsibilities required to excel in the role, including:

Taking, cancelling, and changing room reservation requests
Investigating and resolving customer complaints or questions
Processing guest departures including calculating changes and receiving payments
Answering telephone calls and relaying messages
Maintaining an inventory of reservations, vacancies, and room assignments
Answering inquires about the hotel and its services through the telephone, email, or in-person
Handling wake-up calls and a myriad of other guest requests

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Hire your next Hotel Front Desk Clerk today.

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Hotel Front Desk Clerk Job Description Examples:

Example 1

Company description

Surestay motel by BestWestern located in Bassano Alberta right off Highway 1. Clean Modern Motel with BestWestern rewards program.

Job description

The successful applicant will be responsible for booking in reservations at the front desk of the Motel. Friendly and approachable with computer experience. Maintenance and upkeep of continental breakfast room as well as housekeeping duties will be required.

Job Types: Full-time, Permanent

Salary: From $31,200.00 per year

Schedule:

8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability

Supplemental pay types:

Overtime pay

COVID-19 considerations:
All customers are required to wear a mask in all common areas. All common areas are disinfected several times throughout the day. Upon departure every room is cleaned and disinfected as per Government standards.

Experience:

customer service: 1 year (preferred)

Shift availability:

Day Shift (preferred)
Night Shift (preferred)
Overnight Shift start date: 2022-12-01

Example 2

Job description

Shifts required are:

Must be available for weekends, holidays, evenings (2pm-10pm), on call and short notice shift changes.

Starting range based on experience $15/hr - $16/hr

part time 24-32hrs per week

Job Types: Part-time, Permanent

Job description

As a front desk clerk you will approach all guests and associates in a friendly, professional manner. You will provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.

Front Desk Clerk Responsibilities - Making and modifying reservations - Registering guests - Establish and maintain good communication and team work with fellow associates with in the hotel - Answer inquiries, and resolve guest's concerns in an efficient manner - confident in completion of all payment methods - Checking in and out of guests - reconciling daily shift reports - balancing all shifts - reporting directly to front desk supervisor

Front Desk Clerk Qualifications - Experience in hotel or a related field is required - Must posses a positive and upbeat personality with a desire to deliver outstanding customer service - Be able to multi-task, detail oriented and be able to problem solve in order to effectively deal with internal and external customers - Must be able to understand financial information and basic arithmetic functions - Proficient verbal and written communication is an asset. - Flexibility and long hours are sometimes required

Job Types: Part-time, Permanent

Pay: $15.00-$16.00 per hour

Job Types: Part-time, Permanent
Part-time hours: 24-32 per week

Salary: $16.00-$17.00 per hour

Schedule:

8 hour shift
Evening shift
Holidays
Monday to Friday
On call
Weekend availability

Ability to commute/relocate:

Red Deer, AB: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (required)
Hotel: 1 year (required)

Shift Shift (preferred)

Example 3

Must have Class 5 drivers licence (No Ns)

We offer a competitive wage and benefits.

Hospitality shifts, must be able to work Sundays

A front desk agent is responsible for handling incoming calls in a timely, efficient and friendly manner making reservations, responding to inquiries, communicating property information about room types, location, deposits and hotel cancellation policies.

They will try to exceed the guests' expectations by creating a positive and personal experience for all hotel guests through understanding, anticipating, and responding to their needs.

Looking for someone with a flexible schedule

Benifits

Medical and Dental
Bus or fuel subsidy for those who don't live on the Peninsula
25% Off Food at the Dickens Pub
40% off Wyndham Hotels
Special Staff rate for rooms at our hotel
On-Site Free Parking
On-site gym
Cross-training opportunities
Candidate referral bonus
Tips while driving our shuttle

Responsibilities and Duties

(not limited to)

Checking guests In/Out
Making reservations
Answering the phone
Answering guests questions as needed
Keep the front desk clean and presentable
Driving the Hotel Shuttle to and from the airport
Troubleshoot all guest issues

Qualifications and Skills

Great customer service
Problem Solver
Ability to multi task and prioritize in a busy environment
Ability to work well in a team environment
Strong verbal and written communication skills
Strong computer skills
Experience with Opera (preferred)
Upbeat and friendly attitude
Comfortable with handling both cash and credit cards
Team player

Please submit resume as PDF not a word document.

Be part of a great team in a positive, supportive work environment

Job Types: Part-time, Permanent, Seasonal

Salary: $19.00-$20.00 per hour

Benefits:

Dental care
Discounted or free food
Extended health care
On-site gym
On-site parking

Flexible Language Requirement:

French not required

Schedule:

8 hour shift

Supplemental pay 5 Drivers Licence (required)

Example 4

The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the front desk team.

This position requires the successful candidate to be available for a variety of shifts including days, afternoons, evenings, weekends and holidays.

We Offer:

Comprehensive benefits package along with union pension plan
Friends & Family hotel discount
Discounted Meal per Shift
Vista 18 Restaurant + Lounge and Clive’s Classic Lounge employee discount
50%
Other Industry discounts
Employee events
Birthday, Holiday and employee appreciation celebrations
Learning and development opportunities – Educational Reimbursement programs
Bike storage facilities, onsite parking and discounted ProPASS through BC Transit

Duties & Responsibilities(but not limited to):

Providing customer service and handling administrative duties such as check-in and check-out of guests, taking room reservations on the phone, addressing guest concerns, assisting with arrivals and departures of groups and tours, and luggage storage.
Be aware of room locations, types of rooms, availability and room rates.
Be aware of local attractions and restaurants and make recommendations to guests.
Handles cash, cheques, credit and debit card transactions
Follow established procedures and policies when completing tasks.
Be an Ambassador for the Chateau Victoria Hotel and Suites.
Other duties as required.

Qualifications:

Minimum of 2 years’ experience in similar position required.
Must possess strong organizational skills and attention to detail.
Must possess exceptional customer service skills and professionalism
Require good communication skills, both verbal and written.
Knowledge of reservation operating systems is an asset.
Experience with conflict resolution an asset.

Our Core Values, Do they meet yours?

Heart

Integrity
Respect
Environment
Dedication

Thank you for considering your employment with the Chateau Victoria Hotel and Suites!

Job Types: Part-time, Permanent

Salary: Up to $21.75 per hour

Benefits:

Commuter benefits
Company events
Company pension
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
Store discount
Tuition reimbursement
Vision care

Schedule:

Day shift
Evening shift
Holidays
Monday to Friday
Night shift
Weekend availability

Ability to BC V8W1B2: reliably commute or plan to relocate before starting work (required)

Example 5

Benefits: Accommodation can be provided for great candidate. Private room with Shared bathroom and full kitchen. All utilities, internet, laundry is included. 50% Employee discount for almost all food and beverage at Stella's Gelato and Cafe. Tips.

Adventure The Bruce is top rated hotel Located in Tobermory, ON N0H 2R0. We are customer-centric, supportive, and our goal is to provide excellent accommodation experience for all visitors to Bruce Peninsula .

Our work environment includes:

Casual work attire
On-the-job training
Safe work environment

Adventure The Bruce Inn and Stella's Gelato and Cafe are looking for motivated, responsible All-rounded employees.

We will provide all free trainings to great candidate.

All Applicants Must be Canadian or Permanent Resident in Canada or With Valid Work Permit as we can not sponsor foreign worker.

Students looking for Summer job are welcome.

Seasonal positions are until late October 2024.

Front Desk($18 per hour). Check in and out for the guests. Reservation over the phone and online. Respond to guest queries and requests. Helping Laundry and folding beddings/sheets/towels etc

Housekeeper with experience ($20/hour + tips)

Clean rooms, cottages, and motel grounds.
Wash, dry, fold, and distribute linen, towels and room supplies.

Stella's Gelato and Cafe is also Hiring

Greeting all customers, Making and serving espresso ,coffee drinks, light food to the customers. Serving Gelato to the customers etc.($18 per hour + tips for experienced candidates)

Hours full time 30-44 hours/week

Benefits: Accommodation can be provided for great candidate. Private room with Shared bathroom and full kitchen. All utilities, internet, laundry is included. 50% Employee discount for almost all food and beverage at Stella's Gelato and Cafe. Tips.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 30 – 44 per week

Benefits:

Casual dress
Discounted or free food
Employee assistance program
On-site parking
Relocation assistance
Store discount

Schedule:

10 hour shift
12 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Night shift
Weekends as needed

Ability to commute/relocate:

Tobermory, ON N0H 2R0: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Experience:

Front desk: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In start date: 2024-05-20

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What does a Hotel Front Desk Clerk do?

A Hotel Front Desk Clerk is responsible for helping hotel guests with any questions or concerns they have during their stay. They are also responsible for providing information about the hotel facilities, services, and nearby points of interest. There are some administrative duties required by the position as well, which can include faxing, filing, booking reservations, and answering the phone calls and emails. A Hotel Front Desk Clerk may also perform light housekeeping and cleaning duties, depending on the size of the property. Lastly, the Hotel Front Desk Clerk deals with cash and payments, and is therefore also responsible for balance sheets, creating cash reports, and depositing cheques as required.

Hotel Front Desk Clerk skills and qualifications

A successful Hotel Front Desk Clerk needs a variety of skills and qualifications to perform the job, including:

Strong written and verbal communication skills
Good time management skills and ability to multitask
Excellent organizational skills and attention to detail
Ability to creatively solve problems
Maintaining a well-groomed and professional appearance
Flexibility to work in a fast-paced environment

Hotel Front Desk Clerk experience requirements

A successful Hotel Front Desk Clerk should have previous experience working in a hotel. Previous employment as a Bellhop, Front Desk Clerk Assistant or as part of the cleaning crew may be an asset to the position. Generally, the right applicant will have at least two years of experience, although more is often considered an advantage.

Hotel Front Desk Clerk training and education requirements

A candidate applying for the role of a Hotel Front Desk Clerk will generally hold at least a high school diploma. Some will have completed a two- or four-year college diploma program in hotel management or hospitality. Some applicants may also have obtained a trade certificate in Guest Services. Internships with a hotel or hospitality-related facility would also be an asset.

Hotel Front Desk Clerk salary expectations

According to Indeed salaries, the average salary for a Hotel Front Desk Clerk in Canada is $15.40 per hour. This can vary depending on experience, location, and company.

Job description samples for similar positions

If a Hotel Front Desk Clerk is not what you are looking for, similar job descriptions include:

Hotel Front Desk Clerk job description FAQs

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Hotel Front Desk Clerk Job Description: Top Duties and Requirements

Hotel Front Desk Clerk duties and responsibilities

Hotel Front Desk Clerk Job Description Examples:

Example 1

Example 2

Example 3

Example 4

Example 5

Find your next great Hotel Front Desk Clerk on Indeed

What does a Hotel Front Desk Clerk do?

Hotel Front Desk Clerk skills and qualifications

Hotel Front Desk Clerk experience requirements

Hotel Front Desk Clerk training and education requirements

Hotel Front Desk Clerk salary expectations

Job description samples for similar positions

Hotel Front Desk Clerk job description FAQs

Hire your next Hotel Front Desk Clerk today

Job Description Examples

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Hotel Front Desk Clerk Job Description: Top Duties and Requirements

Hotel Front Desk Clerk duties and responsibilities

Hotel Front Desk Clerk Job Description Examples:

Example 1

Example 2

Example 3

Example 4

Example 5

Find your next great Hotel Front Desk Clerk on Indeed

What does a Hotel Front Desk Clerk do?

Hotel Front Desk Clerk skills and qualifications

Hotel Front Desk Clerk experience requirements

Hotel Front Desk Clerk training and education requirements

Hotel Front Desk Clerk salary expectations

Job description samples for similar positions

Hotel Front Desk Clerk job description FAQs

Hire your next Hotel Front Desk Clerk today

Job Description Examples

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