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Retail Associate Job Description: Top Duties and Requirements

A Retail Associate, or Retail Sales Associate, provides excellent service to customers within a retail environment. Primary responsibilities of a Retail Associate include helping customers with any questions or concerns they have while in the store, replenishing stock on the floor, and processing payments at the cash register.

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Retail Associate duties and responsibilities

When writing a job description for a Retail Associate, it is essential to specify the duties and responsibilities required to excel in the role. Some of these duties and responsibilities may include: 

  • Serving customers by developing rapport, building customer confidence, providing accurate information, and helping with product selection
  • Demonstrating knowledge of products and inventory to ensure customer satisfaction
  • Maintaining a clean and orderly workspace or retail floor
  • Performing all required cash register transactions efficiently and accurately
  • Contributing to store profitability by receiving, handling, replenishing, and processing incoming product flow
  • Providing excellent customer service by responding to customer questions or issues regarding product features and benefits
  • Resolving customer complaints
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Retail Associate Job Description Examples:

Example 1

Job description

Printcloud is a full service printing company that operates online as well as a print on demand retail location. The individual hired will be on a full time basis and based at the Toronto Flagship Retail location on Avenue Road.

The Print Associate will be primarily responsible for providing exceptional customer service for all customers and driving monthly sales. You will be providing customers with solutions and guidance regarding their projects, helping prepare print on demand orders with accuracy and attention to detail and answering customer inquiries.

Primary Responsibilities:
  • Provide excellent customer support for walk ins, calls and emails.
  • Provides accurate information and es to clients about products and services, production capabilities, and order turnaround.
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Production Tasks: Processing customer orders in an efficient, accurate manner and paying close attention to detail and instructions, and managing the project while following proper production procedures (set up, quality control, and finishing).
  • Administrative Tasks: Dashboard maintenance, keeping office tidy and maintaining supply inventory.
  • Follows all correct cash register operations, and properly secures company funds and physical inventory at cash stations.
  • Maintains general cleanliness of workstations, according to company standards.
  • Processing courier service purchases and ensuring compliance with courier requirements

    Basic Requirements:
  • Demonstrated selling ability.
  • Good technical proficiency with computers, experience with Adobe Illustrator required
  • Comfort and knowledge working with print and finishing equipment would be an asset but training will be provided.
  • Ability to resolve clients concerns in a diplomatic manner.
  • Ability to engage clients in a friendly and professional manner.
  • Can engage appropriately and work as part of a team.
  • Capacity to work independently and seek out assistance as required.

    Preferred Experience:
  • Experience with Adobe Illustrator required
  • Experience with retail customer service is preferred.
  • Prior experience in a retail/commercial printing environment an asset but not required

    Salary: $36,000 + commission

    Job Types: Full-time, Permanent

    Salary: $36,000.00 per year

    Benefits:
  • Paid time off
  • Store discount
    Day range:
  • Monday to Friday
    Flexible Language Requirement:
  • French not required
    Shift:
  • 8 hour shift

    COVID-19 considerations:
    Hand sanitizing stations are available in store.



    Experience:
  • Adobe Illustrator: 1 year Location: In person

    • Example 2

    AO is actively seeking Full and Part-Time Retail Associates to join our team in Huntsville. If you are looking to have a blast, meet great people and try out some of our gear, then let�s connect!

    As one of our Sales Associates, you aren�t just selling the products we stock, you are helping people get outside and lead active and adventurous lifestyles. Here�s a few things you will do in this job:

  • Sales � front of store, answering phones, welcoming customers, cash duties
  • Rentals � assist with rental procedures for our products
  • Merchandising and Inventory � receive shipments, stock and help maintain our spaces
  • Customer Service � create an awesome experience and deliver excellent customer service
  • Fun � We want our team members to love what they do, so we want you to help promote a fun and inclusive work environment!

    What will you bring to us?

  • Previous experience in a retail environment (this is ideal but attitude and enthusiasm count for a lot!)
  • Knowledge and love of the outdoors, apparel, and gear with confidence to provide product knowledge to our customers
  • Desire to go above and beyond with a can-do, enthusiastic and team player attitude
  • Outstanding interpersonal skills with an engaging and approachable personality
  • Experience with POS systems is an asset

    We need someone who thrives in a fast-paced environment, can multitask & prioritize, follow through thoroughly on tasks with little supervision, and has a high standard of quality in all that they do. And it goes without saying that in the retail world, we are open on weekends and some holidays, so we need our Associates to be willing to work these hours.

    At AO, we foster an environment and culture that makes these roles suitable to students, retirees/snowbirds, or individuals who are only looking to work in the summer months as you have other plans for the winter. We welcome interest from all!

    We think working at AO is pretty awesome so if you would like to learn more about these opportunities and what it is like to work with AO, please connect with us by sending your resume and a brief introduction of who you are and why you would be a great addition to the AO team.

    Job Types: Full-time, Part-time

    Salary: $15.50-$17.50 per hour

    Day range:
  • Holidays
  • Monday to Friday
  • Weekends as needed
    Shift:
  • Day shift



    Experience:
  • customer service: 1 year Location: In person

    • Example 3

    At DIY Studio, we're excited to offer a fun, creative way for people of all ages to unplug and socialize.

    We�re looking for a Creative Associate with excellent customer service skills.

    As a Creative Associateat DIY Studio, the Paint Your Own Pottery Caf�, you�ll warmly greet customers, teach new customers how the painting process works, and assist with any questions our painters might have. You will help keep tables, brushes, and pallets clean while attending to the 'cash' and serving from the caf�.

    Qualification:
  • Able to greet customers easily
  • Genuinely have an upbeat, positive attitude as we pride ourselves on the service we provide!
  • Strong attention to detail
  • Organizational and time management skills
  • Strong communication skills
  • Minimum of 2 years working in a retail environment

    If you�re looking for a part-time morning, daytime, evening and weekend position with opportunities to grow, we want to hear from you.

    Job Type: Part-time

    Salary: From $13.75 per hour

    Benefits:
  • On-site parking
  • Store discount
    Shift:
  • Day shift
  • Evening shift
  • Morning shift

    Ability to commute/relocate:
  • Moncton, NB: reliably commute or plan to relocate before starting work (required)

    Experience:
  • Customer service: 1 year (preferred)

    Shift availability:
  • Day Shift Shift (required)

    • Example 4

    We are excited to invite you to apply at our Waterdown Treasure Hunt store!

    Treasure Hunt is a junior department store and we sell brand name merchandise at 30% to 80% off regular retail prices and always have new deals for our valued customers!

    Responsibilities:
  • You will work on a team of energetic associates to merchandise products, perform cashier duties, and provide personalized customer service to our valued customers
  • Maintain a clean appearance of a well organized store
  • Knowledge of merchandise

    Requirements:
  • Energetic, honest & friendly
  • Excellent communication skills
  • Ability to stand for long periods of time
  • Prior retail experience is an asset
  • Must be willing to work open to close, weekends and evening shifts
  • Must be able to lift 25+ lbs
  • Must be at least 16 years of age

    Benefits:
  • 10% store discount
  • a 200$ signing bonus! After 60 days of employment with the company you will receive a $75.00 bonus, and after 90 days you will receive a $125.00 bonus!
  • RRSP for both full & part time employees

  • Flexible hours
  • Training provided
  • Fast growing company with excellent growth opportunities

    To find out more about us, please visit [website]

    Job Type: Part-time

    Salary: $15.50 per hour

    Benefits:
  • On-site parking
  • Store discount
    Day range:
  • Weekend availability
    Shift:
  • Day shift
  • Evening shift

    • Example 5

    Job Title

    Retail Associate

    Job description

    Ensure daily tasks are completed in our retail stores while ensuring great customer care

    Job duties

    Greeting and welcoming customers as they enter the store and offering to help them

    Taking catering orders

    Answering phones

    Provide customers with knowledge on all products

    Keep store front stocked and clean

    Cash point duties

    And other duties as pertaining to the position.

    Requirements

    Experience in either retail setting or food industry an asset but not a must

    Be comfortable working in a fast paced environment

    Able to provide excellent customer service

    Excellent interpersonal and communication skills both verbal and written

    Other Details

    This position is shift work, and will require the right person to be available during the week as well as weekends. We offer a competitive wage with the opportunity of group benefits.

    Job Applications

    As part of our accessibility commitment, we can an alternative way to interview with us. Please inform us if you require any interview accommodations. We are an equal opportunity employer.

    Benefits:
  • Extended health care
  • Vacation & paid time off
  • Discounted/free food
  • Dental care

    Job Types: Full-time, Part-time, Permanent

    Location:

    Palma's Kitchen
    3485 Semenyk Court
    Mississauga, ON L5C 4P9

    Job Types: Part-time, Permanent

    Salary: From $18.00 per hour

    Benefits:
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

    COVID-19 considerations:
    To keep our employees as safe as possible, we�ve installed clear plastic shields at all checkout areas and have also provided masks, gloves, and service: 1 year (preferred)

    • Example 6

    An established award winning business centre in the heart of Toronto is looking for a part time / full time associate to serve its clientele.

    FULL Training Provided

    You will:

    Process point-of-sale transactions:
  • Operate copy, print, scan and finishing equipment
  • Process incoming and outgoing packages
  • Sort Mail
  • Manage print projects - Knowledge of Adobe Photoshop Required at the minimum

    You have:
  • Excellent communication skills,
  • High language proficiency
  • Expertise in MS Office
  • Photoshop, Illustrator, InDesign Experience
  • Experience with small parcel shipping desirable

    We offer:
  • Congenial work environment
  • Competitive compensation,
  • Flexible schedule
  • Management and ownership potential

    Job Types: Part-time, Permanent
    Part-time hours: 30 per week

    Salary: $17.50-$20.00 per hour

    Additional pay:
  • Bonus pay
    Benefits:
  • On-site parking
  • Store discount
    Schedule:
  • Day shift

    Application question(s):
  • Do you have experience with any of these: Adobe Photoshop, Illustrator or InDesign?
  • Some knowledge of Adobe software is essential for our Printing part of the business. Printing is not our major part of the work. We do shipping and we provide all the training for the shipping part of the business. If this suits you, please answer "Yes" below and we would very much welcome your application.
  • Will you be able to reliably commute to the work location from your home on a daily basis? We are located near 404/ Don Valley and Lawrence in the heart of Toronto.

    Shift availability:
  • Day Shift start date: 2022-05-19

    • Example 7

    About 24-7 Intouch

    24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we�re obsessed with providing remarkable customer experiences for the world�s most innovative brands.

    Making someone�s day is a rewarding way to spend yours.

    Are you a problem solver who can easily connect with people? Do you love to make thoughtful product recommendations to customers?

    Does this sound like you? We�re looking for Work at Home Retail Associates to join our team!

    Our Work at Home Retail Associates are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world. We�ll rely on you to listen to customers and provide pre-sales consultative solutions, which explain features and advantages of products to customers � and remind customers that behind great products are also amazing people.

    As a Work at Home Retail Associate, You Will�

  • Demonstrate a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive product solution
  • Obsess over the customer experience and constantly strive to exceed their expectations
  • Communicate clearly and effectively, both written and verbally
  • Tailor communication and style to differing audiences
  • Approach problems with flexibility and adapt your approach without compromising the outcome
  • Learn about the product offering and provide awesome recommendations

    As a Work at Home Retail Associate, You Have�

  • Even though this is a WFH position, you must be located in Saskatchewan
  • A High School diploma (or GED)

  • Sales or retail experience
  • Reliable internet speed and broadband connection
  • A secure area in the home to work from
  • The ability to work effectively in a work-at-home setting
  • The ability to sit for long periods of time
  • Stellar phone presence - people can hear you smiling!

    Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

    24-7 Intouch provides Equal Employment Opportunities in accordance with all provincial and federal laws. 24-7 Intouch is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

    24-7 Intouch is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

    By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining hisher personal information for purposes relating to the application process and if hired, the employment relationship.

    Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws

    Job Type: Full-time

    Benefits:
  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Paid time off
  • Vision care
  • Work from hour shift

    • Example 8

    If you have retail experience and are interested in a FUN and Friendly work environment, you are invited to join our team!

    Marshall Retail Group/InMotion is looking to fill Customer Service Associates and Supervisors positions at our Fabulous locations inside the Vancouver International Airport!

    If you love retail and looking for a challenge in one of the new stable areas of retail, then come to our world of Travel Retail! It is amazing and Growing. We are like Nothing you�ve ever seen! Our stores are primarily in Casinos, Resorts and Airport locations and range from high end fashion to candy to luggage to sundries! Look us up! [website]

    Join us at Flight Stop, Marshall Rousso, Lick,Vancouver Marketplace, Tentreeand Granville Market in the Vancouver International Airport! Our stores are right for you if you want to work in a fabulous shopping experience, proudly displaying locally sources items that speak to Vancouver! We also have fashion, gifts, news and so much more!!!

    What do we offer:

    � Medical and Dental Insurance

    � FREE Life Insurance

    � Employer Paid Parking

    � Amazing Employee Discount at all our stores, so check us out

    � Career Advancement!

    � Amazing training & career path

    � Competitive pay starting at $15.50 per hour for Customer Service Associates and $16.50 per hour for Supervisors!

    Qualifications:

    � HS Diploma or GED

    � Experience in starting conversations with total strangers

    � 2+ years supervisory experience

    � 1+ year experience cash handling

    � Management Experience

    � Must have a satisfactory Criminal Background Check and Airport Badging Process

    APPLY TODAY! We can�t wait to meet you! [website]

    Marshall Retail Group/InMotion is North America�s premier award winning travel retailer in the airport marketplace. For 65 years, MRG/IMEG has provided clients with a portfolio of attractive, successful brands! We currently operate more than 300 stores across the United States and Canada, and we are always looking for the best in talent. We are like Nothing you�ve ever seen! Our stores are primarily in Casinos, Resorts and Airport locations and range from high end fashion to candy to luggage to sundries! Look us up! [website]

    EEO/ADA/DFWP

    Your gender, your gods, your skin color, your hometown, who you love, your disabilities and your age ARE ALL Welcome here. At Marshall Retail Group/InMotion retail is our middle name and retail comes in all shapes, sizes, and colors. All we require is excellence and a dedication to creating unique experiences for customers and employees!

    Job Types: Full-time, Part-time

    Pay: $15.50-$16.50 per hour

    Schedule:
  • Day shift
  • Evening shift
  • Holidays
  • Monday to availability

    • What does a Retail Associate do?

    A Retail Associate is responsible for communicating with and assisting store customers. The main objective of the role is to sell products. Retail Associates are required to provide excellent customer service by maintaining a positive attitude and helping customers when needed. Retail Associates help customers with product selection, so they must be familiar with the details of the products their store offers. Lastly, the Retail Associate processes transactions or returns for the customer.

    Retail Associate skills and qualifications

    A successful Retail Associate needs various prerequisite skills and qualifications required for the duties performed in this job, including: 

    • Working as an individual contributor and as part of a team
    • Exceptional attention to detail
    • Strong oral and written communication skills
    • Ability to maintain a positive attitude
    • Excellent customer service skills
    • Good organizational skills
    • Ability to perform basic math when required

    Retail Associate experience requirements

    Retail Associates can start working without previous experience. Look for candidates with strong communication skills and enthusiasm for the products and the customers your business serves. You may seek candidates who are already familiar with the company or industry. Retail Associates learn product or service details on-the-job and can shadow more experienced employees to improve their knowledge of the role. Some candidates apply to work as a Retail Associate for their first job, so look for relevant soft skills if applicants don’t yet have work experience.

    Retail Associate training and education

    Look for a candidate who has received, or is working towards, a high school diploma or GED. Retail Associates often work part-time while pursuing higher education as well. For specialty or high-end goods, like technology, candidates who have completed vocational training or industry-specific courses are likely to succeed.

    Retail Associate salary expectations

    According to Indeed Salaries, the average salary for a Retail Associate in Canada is $15.58 per hour. Pay varies depending on a candidate’s previous experience, store location, and company that is hiring.

    Job descriptions for similar roles

    If a Retail Associate job description is not what you are looking for, other related descriptions include: 

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    Retail Associate job description FAQs

    What should you look for in a Retail Associate's resume?

    When reviewing resumes for a Retail Associate, it is best to look for an applicant with previous experience in the same industry. It’s helpful to look for an applicant who has previous customer service experience as well. Another significant thing to look for is the hobbies that could show their skills, especially team or group-oriented ones.

    What makes a good Retail Associate job description?

    A good job description for a Retail Associate will include the type of shifts the job applicant will be expected to work, especially if they include evenings and weekends. A good job description may also include the kind of product they will be expected to sell or more information about the company. Be sure to also list the required skills and qualifications.

    What is the difference between a Retail Associate and a Retail Store Manager?

    A Retail Associate often works on the floor helping customers as they enter the store. They also help to process cash transactions. A Retail Store Manager is responsible for scheduling shifts for Retail Associates. Additionally, a Retail Store Manager is usually responsible for opening and closing the store.

    How do you make your Retail Associate job description stand out?

    The products a Retail Associate will sell is extremely important to list when searching for the right candidates. Provide details about the types of products, brands, and styles your business offers, and describe the average customer. To make a Retail Associate job description stand out, be sure to include the position’s salary or pay range. If the role has additional benefits such as a company discount or employee sale days, be sure to include those to attract more candidates.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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