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Caseworker Job Description: Top Duties and Requirements

A Caseworker, or Case Manager, assists an individual or family to manage and oversee the social services support they receive. Their duties include completing an initial interview assessment to determine needs, providing referrals and booking appointments with various social services within the community, and following up on the case’s progress and management.

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Caseworker duties and responsibilities

While some Caseworkers work within a general social services environment, other Caseworkers specialize in a particular area, such as corrections or child services. All Caseworkers’ general duties and responsibilities include working with a client or family and connecting them with the community’s necessary resources. Some of the other duties and responsibilities may include:

  • Interview clients to assess their current situation and challenges
  • Determine what social services and additional agencies the client needs
  • Assist clients in developing necessary skills for social and personal challenges
  • Investigate child and senior abuse or neglect and take authorized action as required
  • Work within a team of professionals to ensure the client receives proper therapy, counselling, and other services
  • Manage the progress of the client and adjust services as required
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What does a Caseworker do?

Caseworkers operate in the field of social work. They work one-on-one with clients to navigate and manage the available services and agencies to support their needs. This can include planning referrals for financial aid, employment counselling, legal aid, housing assistance, and medical treatment. A Caseworker then follows up with the client to ensure they access the needed programs and services.

Caseworker skills and qualifications

Successful Caseworks are advocates for social change and have a balanced blend of desire to help others and resourcefulness. They enjoy working with other professionals in a team environment and can multitask and manage multiple cases at once effectively. Some of the other vital skills and qualifications of a Caseworker include:

  • Ability to listen with compassion, empathy, and without judgement to a diverse demographic
  • Strong organizational skills to manage several cases simultaneously with a high level of care
  • Critical thinking, problem-solving, and the ability to come up with creative solutions
  • Strong foundational knowledge of available social services and support agencies within the community
  • Strong understanding of various social issues, including unemployment, poverty, housing, racism, and addiction
  • Ability to develop prevention and intervention programs and support systems

Caseworker experience requirements

Look for Caseworkers with a strong understanding of all available social services within the community. If the role requires specialized knowledge, look for a candidate with experience working in a particular or related area such as child welfare, senior welfare, family services, addictions, or corrections.

Caseworker education and training requirements

All provinces and territories in Canada require Caseworkers to have a bachelor’s degree in social work. However, there is an exception in Alberta, where a social work diploma is also acceptable. So be sure to confirm that candidates meet the relevant education requirements when reviewing resumes.

Candidates must also be registered with the local governing body and have membership within the provincial or territorial Social Workers Association before practicing. For example, candidates applying to practice in Saskatchewan need to be a member of the Saskatchewan Social Workers Association. Most Canadian associations allow candidates to apply online.

Caseworker salary expectations

According to Indeed Salaries, average pay for a Caseworker in Canada is $23.31 per hour. This varies depending on factors like the candidate’s experience, education, office location, and your company’s needs.

Job description samples for similar positions

If a Caseworker is not quite what you are looking for, other job description samples that may fit your needs include:

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Caseworker job description FAQs

What is the difference between a Caseworker and a Social Worker?

The educational training of a Caseworker and a Social Worker in Canada are the same. The job duties differ in that a Caseworker coordinates all the services and programs for a client and rarely offers therapy or counselling. In comparison, a Social Worker is a team member that provides hands-on service to the client by providing treatment, counselling, or training.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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