Special offer 

Jumpstart your hiring with a $100 CAD credit to sponsor your first job.*

Sponsored Jobs posted directly on Indeed are 40% more likely to report a hire than non-sponsored jobs**
  • Visibility for hard-to-fill roles through branding and urgently hiring
  • Instantly source candidates through matching to expedite your hiring
  • Access skilled candidates to cut down on mismatched hires

Customer Service Assistant Job Description: Top Duties and Requirements

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
4 min read

A Customer Service Assistant, or Customer Support Assistant, provides assistance and information to customers. They ensure that customers get the help they need. Proper communication is essential to answer queries, handle complaints, and collect overdue payments.

Customer Service Assistant duties and responsibilities

The functions and duties of a Customer Service Assistant are vital to how customers perceive an organization. Some of the duties and responsibilities of the role include:

  • Sharing information with customers on products and services such as prices and deals
  • Demonstrating products and services to customers
  • Answering customer queries and providing information
  • Responding to complaints when customers experience problems
  • Processing orders and returns
  • Documenting customer interactions
  • Using relationship management software to create client records and to manage support tickets, record issues, and resolutions

Hire your next Customer Service Assistant today.

Post a job

Hire your next Customer Service Assistant today.

Post a job
Close

Customer Service Assistant Job Description Examples:

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

What does a Customer Service Assistant do?

A Customer Service Assistant works online, behind a service desk, or on the telephone. They are the first point of contact between a customer and a business. Their work consists of various tasks such as providing information on a service or a product, and handling complaints. This is a job centred around customers, and requires excellent customer service and communication skills.

Customer Service Assistant skills and qualifications

The best Customer Service Assistants are friendly and enthusiastic when it comes to helping customers. Their communication should convey patience, empathy, and passion. This should be accompanied by attention to detail, to make their services exceptional. Customer Service Assistant skills and qualifications also include:

  • Communication skills including written and verbal communication
  • Customer service skills including patience and positivity
  • Excellent computer skills to record, process, and use information to provide assistance to customers
  • CRM mastery to enable documentation of all client interactions including tracking their tickets
  • Empathy skills to understand customer concerns and address them satisfactorily
  • Problem-solving skills to ensure complaints are assessed in a manner that is satisfactory for the customer and the company

Customer Service Assistant experience requirements

Most Customer Service Assistant jobs are entry-level positions that don’t require any specific experience. However, for positions that require prior experience, candidates should have one to two years of experience in a customer-facing role. Candidates should be able to demonstrate experience in providing excellent customer service in a previous role and also relevant experience in using computer systems for handling customer data. For certain industries, such as finance, Customer Service Assistant jobs may require candidates to have industry-specific experience in a previous role.

Customer Service education and training requirements

Customer Service Assistant candidates should generally have a high school diploma. Candidates with additional certifications such as the Certificate in Principles of Customer Service or the Certificate in Online Customer Service will be at an advantage. These certifications give the candidate the knowledge needed to the job effectively at an entry level. Typically, candidates without these qualifications can qualify for the job if they can demonstrate equivalent experience in a similar role. On-the-job training is usually provided to Customer Service Assistants so successful candidates will be able to integrate into the role easily.

Customer Service Assistant salary expectation

According to Indeed Salaries, average pay for a Customer Service Assistant in Canada is $16.44 per hour. Earnings can vary depending on experience, location, industry, and the hiring company.

Job description samples for similar positions

If a Customer Service Assistant isn’t quite what you’re looking for, some related job description samples include:

Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

Customer Service Assistant FAQs

Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

Hire your next Customer Service Assistant today

Post a job

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

No search results found