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Telemarketer Job Description: Top Duties and Requirements

A Telemarketer, or Call Centre Professional, sells a variety of products, promotes campaigns, and/or collects donations for charities. Their duties include making cold calls, persuading potential customers to make a purchase, and identifying reliable prospects, mostly through lead generation and data gathering.

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Telemarketer duties and responsibilities

There are several duties a Telemarketer must carry out during their day-to-day work. General duties and responsibilities they need to excel at include:

  • Identifying potential sales to quickly determine the appropriate amount of time to dedicate to each call
  • Persuading potential customers to make a purchase or take another kind of action using a prepared script with price quotations and additional information
  • Completing orders by recording purchases, names, and addresses as well as other important information
  • Understanding customers’ needs and determining what offerings suit them best
  • Handling complaints or questions from customers and clients
  • Gathering data on sales leads for further marketing analysis
  • Maintaining a clean and safe working environment
  • Following protocol to keep customers’ personal information secure and adhering to quality assurance standards
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Telemarketer Job Description Examples:

Example 1

Looking for an energetic person who is very personable and is not scared of cold calling new prospects. Additional work will require a mix spreadsheeting in excel, ing using our e software and tracking activities in our CRM system.

We are a Group Insurance brokerage so having a Life and A&S LLQP license in the Life insurance / Group Insurance Industry would be ideal.

Our ideal candidate will be responsible for generating new leads along with day to day assistance to our advisors. Sales experience in a professional setting is preferred. There will phone calls needed to existing prospects and cold calls to new prospects.

We are looking for someone who loves to talk to clients they have never met and can be outgoing and personable on the phone.

Excellent customer service is important as our company prides itself on this value.

Oher duties will include building presentations (powerpoint, PDF editing and the use of excel spreadsheets) during the ation process. Follow ups, Zoom Meetings, customer appointments and sales meetings will also be required.

Must have excellent written and verbal communication skills along with great organizational skills and time management. Attention to detail and discretion is a requirement.

Proficient with MS Office, strong background in Excel is a requirement (Strong computer skill required.)

Knowledge of group benefits, marketing and graphics design is an asset.

Job Types: Permanent Full-time

Salary: $24.00/hour with room to increase depending on qualifications.

Hours: 8:30 a.m. - 4:30 p.m., Monday -Friday, half hour lunch

Start Date: Middle to end of September 2023

Job Types: Full-time, Permanent

Salary: From $24.00 per hour

Benefits:
  • Casual dress
  • Dental care
  • Extended health care
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

    COVID-19 considerations:
    Staff and customers are not required to wear a mask in common areas. Supplies are available for sanitization of your workspace.



    Application question(s):
  • Do you have extremely good attention to detail (needed for processing applications)
  • Are you strong with excel? (needed for the ing phase)
  • Will you be able to show confidence when cold calling and not feel intimidated (once properly trained)?

    Education:
  • Secondary School (preferred)

    Experience:
  • customer service: 3 years (required)
  • Sales: 3 years (required)

    Licence/Certification:
  • drivers license (required)
  • LLQP Life and A&S License (preferred)


    Work Location: In person


    Application deadline: start date: 2023-09-20

    • Example 2

    Responsibilities

  • Meet or exceed quarterly and annual sales revenue targets by developing a territory-specific growth plan.
  • Meet or exceed prospecting activity expectations as determined by Sales Management.
  • Secure prospective client appointments via participation in targeted telemarketing, drop-offs, cold calling, and other selling strategies.
  • Perform script (with necessary adjustments) to ensure consistency of sales program.
  • Meet with prospective clients to secure their business.
  • Implement appropriate follow-up client meetings to complete the sales process.
  • Meet client timelines and deliverables for installation via close coordination with client partners.

    Experience/ Capabilities

  • Experience in telemarketing sales/knowledge of windows & doors is an asset
  • Clear and professional communication
  • Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills.
  • Strong presentation and communication skills with a consultative selling approach
  • Ability to influence decision makers at all levels of an organization, from a CEO to a front office professional
  • Proficiency in Microsoft Office.

    We thank all applicants for their interest; however, only candidates under consideration will be contacted.

    Job Type: Full-time

    Salary: $17.00-$19.00 per hour

    Benefits:
  • On-site parking
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

    Ability to commute/relocate:
  • Calgary, AB: reliably commute or plan to relocate before starting work 1 year (preferred)

    • Example 3

    We are looking for an enthusiastic Telemarketer to generate sales by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telemarketer must be friendly and persuasive. You must be able to understand the customer�s requirements in a short time and present solutions that meet their needs. The ideal candidate will be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company�s clientele.

    Responsibilities
  • Cold call people using a given phone directory to sell products or solicit donations
  • Answer incoming calls from prospective customers
  • Use scripts to provide information about the product�s features, prices etc. and present their benefits.
  • Ask pertinent questions to understand the customer�s requirements
  • Persuade the customer to buy by demonstrating how merchandise or services meet their needs
  • Record the customer�s personal information accurately in a computer system
  • Deal with complaints or doubts to safeguard the company�s reputation
  • Go the �extra mile� to meet sales a and facilitate future sales
  • Keep records of calls and sales and record useful information

    Requirements
  • Proven experience as a telemarketer or similar sales/customer service role
  • At least 6-12 months minimum experience making Outbound cold calls
  • Experiencein making 50+ dials a day
  • Proven track record of successfully meeting sales as, preferably over the phone
  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Excellent communication and presentation skills
  • Proficient in English
  • Skilled in negotiation and dealing with complaints
  • Persistent and results-oriented
  • Patient and able to handle customer rejection
  • High school diploma; BSc/Ba is a plus

    Job Type: Part-time

    Salary: $15.00-$18.00 per hour

    Additional pay:
  • Bonus pay
    Schedule:
  • Monday to Friday

    Application question(s):
  • Do you have at least 6 months of minimum experience making Outbound cold 1 year (preferred)

    • Example 4

    Company Description:

    With great pleasure, we introduce to you the SharpLight Technologies Family. Over 20 years ago in Rishon LeZion Israel, we envisioned creating a unique brand centred around the pioneering of proprietary and revolutionary medical aesthetics technologies that would change people�s lives, and that we did. While adopting the highest standards in quality, performance, safety, and precision, we wanted our focus to ensure that each of our valued partners (customers) acquired a luxury product delivered with a superior partner experience.

    As a response to the rapidly growing global demand for advanced, safe and effective medical aesthetic technologies, our research and development team alongside our engineering experts continue to work diligently to provide ongoing world-class results. Bringing revolutionary technologies to market was our underlying vision, today having the privilege of partnering with thousands of clinics worldwide and growing, collectively conducting millions of beautifying treatments each year.

    At the bedrock of our principles lies the importance of partnership, driving each and every one of our indispensable members to place our partners first. Our slogan, �Your Success in Our Business�, is meant to delineate our ongoing, laser-sharp solutions bringing the latest in marketing, education, service and support to our valued partners. As we continue to embrace our good fortune in building a multi-national brand with strong roots, a solid core purpose and meaningful values, we owe everything to our incredible team members and our valued partners who share in our tremendous passion, vision and love for the medical aesthetic industry.

    Why Should You Join SharpLight?

    We are only as good as our people! Our shareholders serve our leadership, who serve our members (employees), who serve our partners (clients) all in line with our purpose-driven culture. Our servant leadership style allows for continual improvement and growth making SharpLight a tremendously opportunistic environment to propel. Our members have been at the forefront of creating our core values which has allowed us to carefully listen, swiftly adapt and methodically pioneer the perfect cross-functional collaborative environment. Let�s continue the successful journey together!

    The Exciting Position:

    Reporting to the Marketing Manager, the Business Development Specialist/Telemarketer will generate first touch calls to pre-qualified leads, and manage client relations as well.

    Core Responsibilities:

    We are looking for proactive, self-motivated, energetic, with relevant experience in a previous role as a business development specialist, telemarketer, and inside sales.

    � French and English Fluency- A MUST!

    � Research and develop sales meeting opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, and providing product information.

    � Contact potential prospects via phone, text, chat, or email.

    � Daily call volume set by Marketing Management.

    � Provide clients with relevant product information to book meetings with a sales agent.

    � Assertively follow up on leads and referrals.

    � Achieve set targets and other performance indicators consistently.

    � Provide weekly reports.

    � Evaluating new prospects

    � Pre-qualifying new prospects

    � Effectively and consistently document all required customer journey activities in the company's CRM software.

    � Proven networking and client acquisition skills to foster and maintain internal and external relationships.

    � Effective communicator.

    � Competency in the following areas: customer service, administrative skills, time management

    � Proficient with standard office software and computers.

    � Highly motivated individual and energetic self-starter.

    � Strong written and verbal communication skills.

    � Strong ability to collaborate and work well with co-workers and supervisors in a team environment.

    � Self-starter with strong organizational and collaboration skills.

    Work remotely

    Job Type: Full-time

    Salary: $47,000.00-$52,000.00 per year

    Additional pay:
  • Bonus pay
    Benefits:
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care
    Schedule:
  • 8 hour shift

    Ability to commute/relocate:
  • Montr�al, QC: reliably commute or plan to relocate before starting work 1 year (required)

    • Example 5

    A growing roofing company in East Toronto is now looking for a telemarketer on a full-time basis. The role will comprise of lead generation by contacting potential customers through telephone.

    Responsibilities include:

  • To obtain and generate business leads through the use of our CRM Microsoft Dynamics program by calling the building owners or the responsible personnel for their roofs.
  • This position expects that the telemarketing specialist makes in the range of 120 to 150 calls per business day to generate a minimum target of 16 qualified leads a month.

    The right candidate must possess strong verbal and written communication skills, computer literate, ability to multitask, strong organizational skills and be resilient and target oriented. We offer $18/hr to start with + $2/hr bonuses + performance commissions. If interested, please apply at the earliest.

    Job Types: Full-time, Permanent

    Salary: $18.00-$20.00 per hour

    Additional pay:
  • Bonus pay
  • Commission pay
    Benefits:
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
    Schedule:
  • 8 hour shift
  • Day shift

    COVID-19 our employees are fully vaccinated

    • Example 6

    Telemarketer - Your work will primarily include booking outgoing calls over the phone with supplied scripts to book appointments for service or sales peoples in-homes, no selling involved over the phone.

    *WILL TRAINExperience preferred, but not necessary!

    *THIS IS NOT A Remote Position

    Typical Working Hours - Monday to Friday 9:00 am to 5:00 pm

    Pay: $21/hour

    We offer guaranteed competitive salaries, training, invitations to company gatherings, and more.

    To Apply For This Position, We Require The Following:
  • Positive Attitude
  • Self Independent as well as Group Friendly
  • Able To Work Under Deadlines and meet as
  • Punctual
  • Communicate Clearly - Both Verbally and Written
  • Adhere To All Office Rules And Guidelines (Including COVID Safety)

    About Platinum Air Care -Established in 1999, Platinum Air Care provides sales and service in residential HVAC as well as home filtration. We pride ourselves on customer satisfaction, and it is extremely important to us that our staff have great communication skills, and are able to answer and educate any questions our customers may have.

    For more information about our company, please visit [website]

    Job Type: Full-time

    Salary: From $21.00 per hour

    Schedule:
  • 8 hour shift

    Experience:
  • Sales Lead Generators & Telemarketers: 1 year 1 year (preferred)

    • Example 7

    The position of Telemarketer / client-care representative is an important one with our company. The client-care representative is our customer�s first experience with our company. It is an important responsibility as this is the point at which we first begin to establish, grow, and maintain our client base. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer.

    Our Ideal Candidate:Experience in outbound sales / telemarketing is a must with a track record of reaching monthly goals. Mature minded, with experience in researching and generating their own leads. Ability to communicate with their manager in a clear manner, showing initiative and able to work with little supervision.

    About Us

    We�re a Franchise Managment Services company that provides high quality services to medium and large businesses. Our commitment to excellence and ISO standards ensures our clients are happy and return. We are looking to add to our sales team additional Telemarketers / client-care representatives to generate services & ing opportunities. Our company is focused on branching out into serving new clients in new industries.

    Job Description:

    The professional client-care representative / Telemarketer is required to call, receive calls, email and contact businesses/residents consistently daily .This will also require some research time spent targeting a specific lead list of target markets. The client-care representative will work in an independent environment to prioritize generating legitimate ing opportunities for our Account Managers to pursue. The ideal candidate�s English and communication skills must be superb. The successful candidate will effectively use our internal marketing material to generate interest in our services. Priority will be given to activities that generate business interest and result in ing opportunities. This position focuses on bringing the prospect to the ing line, and our internal process will follow up from there. The ideal candidate is expected to possess organizational skills and a self-starter attitude. You will be required to make at least 100 calls a day in order to make great commission.

    If this opportunity speaks to you send your resume and cover letter for consideration.

    Required Skills/Necessary Qualifications
  • Proactive, with excellent written and verbal communication skills
  • Ability to work independently with minimal direction
  • Results driven, competitive, persuasive and great attitude
  • Ability to succeed in a fast-paced environment
  • Solid networking skills, a self-starter, and highly motivated
  • Generate daily report showing sales activity
  • Computer skills (email, MS Office, MS Outlook)
  • Maintain required call ratio
  • Keep call schedule full
  • Perform computer functions with skill, efficiency and accuracy
  • Handle unhappy customers and make general manager aware of challenges
  • General filing

    Job Types: Full-time, Permanent

    Salary: $35,360.00-$75,000.00 per year

    Additional pay:
  • Bonus pay
  • Commission pay
  • Overtime pay
  • Tips
    Benefits:
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
    Schedule:
  • 8 hour shift
  • Monday to Friday

    COVID-19 considerations:
    Vaccination or Masks are Not mandatory here.
    We support the Freedom of your choice.

    Experience:
  • Customer service: 2 years (preferred)
  • telemarketing: 2 years (required)
  • Sales: 1 year start date: 2023-04-10

    • Example 8

    Phaeton is looking for an Outbound Telemarketer to join our growing team!

    The Outbound Telemarketer which is part of the Business Development team plays a critical role in growing the business within our organization. We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing team!

    Come join our team of automotive specialists!

    Perks:

  • Competitive wage; Compensation based on productivity
  • Opportunity to work from home
  • Personal career growth opportunities within the organization
  • Proactive and knowledgeable management
  • Generous employee discounts

    Job Responsibilities:

  • Managing outbound communication� Contact consumers on behalf of our clients with providing details with regards to campaigns and marketing initiatives though phone, email or SMS providing the highest degree of customer service.
  • Coordination of appointments� Scheduling of consumer appointments to fit both the needs of the clients as well as the needs of the organization. Appointments will be coordinated for our group of dealerships clients within the automotive industry.
  • Customer satisfaction- Monitoring customer satisfaction and develop rapport with the consumer with the utmost level of customer experience and professionalism.
  • Data Management �Accurately review and enter all customers� appointments, inquiries and/or concerns into a system.
  • Performance �Expectation of 120+ outbound calls per day with excellent verbal communication skills. Performs other duties as assigned or required by the leadership team.

    Experience - Must Have:

  • 1-2 Years customer service/sales experience required
  • Experience in a call centre environment
  • Post-secondary Education
  • Strong computer literacy skills
  • Strong organizational skills
  • Must be a self-starter and have the ability to multitask
  • Automotive service background (preferred but not essential)
  • Preferred CRM database experience
  • Self-driven, likeable, and adaptable to change
  • Ability to work in a fast-paced environment
  • Ability to work independently and be a team player
  • Ability to work a flexible schedule
  • Have a positive attitude!
  • Languages: Fluent English, Hindi, Cantonese/Mandarin

    Please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those under consideration will be contacted.

    Upon request, Thornhill Hyundai will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

    Job Types: Full-time, Permanent

    Additional pay:
  • Commission pay
    Benefits:
  • Casual dress
  • Dental care
  • Employee assistance program
  • Life insurance
  • On-site parking
  • Store discount
  • Vision care
    Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekend availability

    Experience:
  • Sales Lead Generators & Telemarketers: 1 year 1 year (preferred)

    • What does a Telemarketer do?

    Telemarketers spend most of their time making cold calls to potential customers and persuading them to either buy a product or service or donate to a particular charity, depending on where the Telemarketer works. Telemarketers work across a number of industries and may work for any company that has a product or service to sell to customers or businesses. Occasionally, Telemarketers promote certain campaigns such as political movements and candidates in upcoming elections. Generally, Telemarketers will have a set of customers or clients they will call to pitch.

    Telemarketer skills and qualifications

    Candidates must be able to demonstrate extensive knowledge of the product or service they are selling. Equally important, Telemarketers must also possess a particular set of skills, the following being the most important for the position:

    • Communication skills, specifically over the phone
    • Persuasiveness and the ability to convince strangers to take the desired action
    • Persistence and being able to answer questions and address concerns
    • General customer service skills including active listening and empathizing with customer needs
    • Focus and the ability to make multiple sales a day in accordance with established sales quotas
    • Negotiation skills to help the customer understand how the product or service meets their needs
    • Patience to take an appropriate amount of time with sales leads to answer their questions and hear their concerns

    Telemarketer experience requirements

    Look for candidates who have previous experience in telemarketing and sales or related experience in a customer service role. Candidates that are comfortable speaking on the phone or in their ability to make a sale are more likely to be successful. So candidates who have worked in reception, food service, or retail are likely to have transferrable skills.

    Telemarketer education and training requirements

    Telemarketer positions do not have standard education and training requirements, but you could seek candidates with a high school diploma or GED. You may need to provide on-the-job training for specific product and service knowledge. Telemarketers may also need coaching that focuses on a phone script and how to keep potential customers engaged in conversation. Mentioning on-the-job training in the job description will attract a wider range of candidates.

    Telemarketer salary expectations

    According to Indeed Salaries, the average pay for a Telemarketer in Canada is $16.08 per hour. Keep in mind, however, that wages vary based on the experience of the worker, the location, and the hiring company.

    Job description samples for similar positions

    If a Telemarketer isn’t exactly what you’re looking for, some related job description samples include:

    Ready to Hire?Build a Job Description

    Telemarketer job description FAQs

    What qualities make a good Telemarketer?

    The duties of a Telemarketer are generally the same regardless of the kind of calls they’re making. Telemarketers make calls to people and promote a product or service that they may need. Most Telemarketers have specific targets for how many phone calls to make per day or how many sales to secure. Telemarketers may also identify prospects and solicit potential customers.

    What are the day-to-day duties of a Telemarketer?

    Previous experience as a Telemarketer is a plus, but a candidate can still be successful without this background. Look for candidates that showcase their communication skills, ability to multitask, attention to detail, and patience in their Telemarketer resume.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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