Customer service manager - Milton, ON
Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of Oldcastle APG and operates 9 plants in Ontario and Quebec.
We are currently looking for a Customer Service Manager based at the Milton Office and covering Ontario’s Southwestern region.
Reporting to the Vice-President, Sales, the Customer Service Manager will be mainly responsible for leading the Customer Service team to ensure Customer Satisfaction with proper development, implementation and execution of Sales policies and procedures.
More specifically, he or she will directly supervise 3 Customers Service Coordinators and a total of about 10 team members including Dispatchers and Customers Services Representatives located in Milton, Bolton, Cambridge and Woodstock. The Manager is responsible to staff, coach, develop and train his team to deliver superior service in the areas of order taking; logistic and transportation; contract management; inventory control; price, contact and customer information and databases. Finally, the manager will ensure constructive relationship with the sales, production and planning teams.
Required Qualifications:

• College diploma in business administration or equivalent experience
• A minimum of 5 years of Customer Service experience and 3 years in a supervisory role
• Strong knowledge of best in class practices in the logistic and customer service fields
• Excellent leadership, teamwork and people skills
• Superior problem solving and decisions making capabilities
• Analytical mind
• Initiative an autonomy
• Good knowledge of Microsoft Office and computers
• English spoken and written

Why work at Permacon?

• Competitive salary
• Dental insurance and eye care
• Long term disability insurance
• RRSP and DPSP with employer contribution of up to 5% of annual salary
• Employee assistance program
• Opportunity to gain experience in a large, growing organization
• Employee discount

This position interest you?

• APPLY RIGHT NOW!

At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with a disability to Types: Full-time, Permanent

Why KristoFOAM?

• Training provided where needed
• Reputable company
• Competitive Salary
• Opportunities to participate in Benefits
• Great team environment

KristoFOAM is a full-service supplier of molded and custom foam fabrication products, as well as material handling and packaging systems. With a hands-on approach to product design, program launch and ongoing program support, kristoFOAM is considered an industry leader within the various markets we serve.

Job Summary

KristoFOAM Industries is looking for an experienced, motivated Customer Service Manager to lead our CSR team! The Customer Service Manager is responsible for developing and managing client relationships by maintaining client expectations and ensuring the timely and successful delivery of all deliverables according to clients' needs and objectives. You must be able to work in a fast-paced, continuously changing environment with exceptional communication and organizational skills. If you think you are a suitable match for this role, please hit the apply button for more details.

Qualification & Skills

1. Post-Secondary Degree or Diploma from a recognized University or College
2. Minimum of 5 years of Manufacturing Industry experience
3. Minimum of 1-year supervisory experience
4. Minimum 5 years experience with MRP/ERP systems
5. Good to advanced computer skills – MS Office Products
6. Good communication skills – Fluent verbal English and written skills

7. Proficiency in English communication both oral and written.

Responsibilities

1. Responsible for reviewing customer Purchase Orders and EDI information as per QP-7D Tender and Contract Review.

2. Responsible for ensuring that Customer Service Associates (CSR’s) are trained to ensure that customer Purchase Orders are received, reviewed, and confirmed as per QP-7D Tender and Contract Review

3. Responsible for ensuring that CSRs collaborate with all relevant departments to ensure the timely confirmation of orders and resolution of any issues associated with customer Purchase Orders.

4. Responsible for ensuring that customer specific work instructions are available for CSR’s.

5. Responsible for ensuring that CSR’s prepare customer specific shipping documents are prepared accurately and in a timely manner when required.

6. Responsible for ensuring the quality of service provided by the Customer Service Department to external customers and departments within the organization.

7. Responsible for initiating Customer Complaint Reports (CAR’s) when required and the collection of supporting documentation

8. Responsible for coordinating activities between Sales and Engineering that require special attention in terms of product specific documentation, shipping documentation and billing / invoicing.

9. Responsible for tracking and reporting on-time delivery performance as per QP-8F Delivery & Invoicing

10. Responsible for Document Control related to order history and invoicing.

11. Responsible for complying with the Joint Health & Safety Manual Sec. 2.1 Management Responsibilities.

12. Responsible to maintain and continually improve the EHS management system encompassing health, safety and environmental policies and procedures.

13. Responsible for compliance with EHS MS as defined through documented procedures, work instructions, programs, and Key Performance Indicators (KPI’s).

14. Responsible for compliance with all Management Team responsibilities as defined in the EHS manual as required.

Job Type: Full-time

Salary: $65,000.00-$75,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• ERP systems: 5 years (preferred)
• Customer Service Manager: 1 year (preferred)
• Customer Service: 5 years Industry: 3 years (preferred)

For over 50 years, Yurek has set the standard of pharmaceutical care in Southwestern Ontario. Headquartered in St. Thomas, Ontario, Yurek has three divisions in London and St. Thomas to meet our clients’ healthcare needs. Yurek Pharmacy & Home Healthcare supports clients’ retail pharmacy, mobility, healthcare, and other specialized needs. Yurek Mobility supports our clients with delivery, set-up, repair, and maintenance services for various home medical and mobility equipment options (including wheelchairs, power wheelchairs, and lifts) to keep them independent and on the move. Yurek Specialties Limited is a state-of-the-art processing facility in London, which features the latest equipment to support the processing, production, and delivery of medical supplies and infusion equipment, along with related supplies, to clients on contract with the Home and Community Care Support Service, South West.

We are currently looking for a Customer Support Manager with strong people and organizational leadership skills to join our team in London and St. Thomas, Ontario.

Under the direction of the Director, Supply Chain Operations, the Customer Support Manager is responsible for overseeing customer service, field and on-site service technicians, and administrative support. You would be primarily located at our St. Thomas mobility location but have regular time spent at our London specialties location.A key part of this role is ensuring your employees have the right skills, tools, and resources to provide the best service to our customers/patients. You will be using your leadership and problem-solving skills to ensure the team is cohesive, working together productively and effectively, there is strong workflow, and that any barriers that are keeping us from our goals are removed. You will also be monitoring key performance indicators like customer survey results, financials, and productivity data to identify trends and put measures in place to deal with any issues.

The ideal candidate has at least 6 years in the service or customer support capacity, 3 of which should be in leadership. They will have an expertise in ensuring excellent customer service with a strong drive to continuously improve. They will have a passion for leading and developing our people as our people are what make Yurek the best! Experience using computer systems & software to manage the work, financials, and customer relationships is preferred. Bonus marks for having implemented new software before! Having a healthcare background and/or experience with DME/Mobility products are preferred but not required. That part can be learned.

Qualified candidates who are ready to make a big impact to our team are invited to apply online on [website] ASAP

We thank all applicants for their interest, however, only those selected for an interview will be contacted. In accordance with Freedom of Information and Protection of Privacy Act, personal information will only be used for candidate selection. Yurek is committed to a barrier-free respectful, and accessible work environment. Upon individual request, Yurek will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities. Please inform us should accommodation be required at any point in the recruitment and selection process.

Job Types: Full-time, Permanent

Salary: $55,000.00-$65,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• St. Thomas, ON: reliably commute or plan to relocate before starting work Location: One location

Maizex Seeds is a highly innovative Canadian owned seed company focused on the needs of farmers across Canada. At Maizex Seeds our focus is on providing industry leading genetics, agronomy, and product support to help our customers maximize the potential on their farms.

A successful candidate will be given the opportunity to join a top tier team in the industry that fully embraces the significance and importance of agricultural producers across Canada.

We are currently seeking a talented individual to join our team as a National Customer Service Manager. Reporting to the General Manager, the National Customer Service Manager will serve as a liaison for all customer support, supply chain, and administrative services to our customers, distribution, and sales team across Canada. As National Customer Service Manager you will lead a team of highly qualified individuals focused in the areas of supply chain, product availability, and overall customer support. This position will play a key role in ensuring our customers are receiving the highest-level of value from our product offering.

Responsibilities

· Lead order entry process covering multiple product lines, across national distribution channels.

· Maintain processes for monitoring and communication of product availability, for all crop kinds, to Maizex distribution and sales team.

· Oversee planning and coordination of product logistics to meet required delivery deadlines.

· Coordinate with administration and IT teams to maintain order entry, supply management, and logistic functions of ERP and online order platform.

· Develop and maintain on boarding process for new sales distribution, including creation of relevant training modules.

· Lead annual final reconciliation process with Maizex distribution, including coordinating with relevant accounting departments in the processing of applicable program discounts.

· Maintain customer licensing and stewardship requirements of all product trait providers, including all reporting requirements.

· Proactively communicate with Maizex distribution and field staff on all topics related to supply, product logistics, and sales programs.

· Support management and sales team with necessary reporting and data analytics of relevant KPIs and sales metrics.

· Responsible for customer outreach and coordination of crop input financing program.

· Coordinate with relevant accounting departments regarding distribution and customer inquiries relating to their accounts with Maizex.

· Accountable for identifying improvement opportunities and implementing action plans within the customer service team to ensure the highest level of customer support is achieved.

Required Skills

· Focus and understanding of building a strong customer experience.

· Ability to learn specific product knowledge as it relates to the support of the sales force and customers.

· Strong organizational skills including demonstrated ability to effectively organize and prioritize workload and manage a multi-task environment.

· Bilingual: spoken and written, French and English.

· Strong communication skills (including, telephone, e-mail, and presentation skills).

· Displays a high level of leadership skills and management ability.

· Strong computational skills including PC experience with proficiency in the Microsoft Office suit applications and multiple ERP applications (experience with Sage 300 or Microsoft Navision would be an asset).

· Demonstrated ability to effectively communicate with diverse groups of people with the ability to analyze and solve problems in an empowered, self-directed work environment.

Preferred Education

· Bachelor’s degree in Business, preferred. Diploma in business or related field with relevant experience can be substituted.

Preferred Experience

· 5+ years of experience in customer service, preferable in agriculture.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• RRSP match

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service preferably in agriculture: 5 years (preferred)

Language:

• English and French (preferred)

Application deadline: start date: 2022-08-02

AGRIS Co-operative Ltd. has an opportunity for a motivated customer service managerto join our team in Glencoe. As a customer service manager,

• you will have the opportunity to demonstrate your capability to deliver agriculture innovation and services to the communities we serve and to enhance our farm-owners’ profitability across our AGRIS Co-operative market.

What will you be responsible for:

· Provide an exceptional customer experience at every interaction.

· Provide recommendations and solutions to meet our customers needs with a focus on the “Whole Farm Plan,” from precision planning and application, ending with grain handling and marketing.

· Ability to support precision planning including GIS mapping, soil sampling, and interpreting the GIS data for customers.

· Understanding and supporting overall branch operation, administrative functions, as well as the branch and individual sales targets.

· Accept orders for products and services and initiate any actions required to effect timely delivery.

· Ensure all products ordered or shipped are properly invoiced prior to leaving the site.

· Assist in monitoring inventory levels and ensure adequate supplies are on hand to support customer purchasing. In consultation with the manager, complete inventory counts and replace inventory as required.

· Assist in the coordination and scheduling of available custom equipment to result in maximum utilization and quality customer service.

· Maintains a clean and attractive environment in the retail area.

· Awareness of sustainability issues such as 4R Stewardship, Class 12 Pesticide rules.

· Extended hours, as required, during the busy season.

Requirements for this job:

• Requires a university or college degree or equivalent years of experience preferably in agriculture or agri-business.
• Knowledge of agronomy, fertilizer, chemical, seed and grain marketing.
• Have or committed to obtaining the certified crop advisor (CCA) designation within three years.
• Obtain pesticide vendor license and/or professional applicator designations.
• Travel as required to support farm owner and branch needs.

If you are interested in a career in agriculture as part of an industry leader, developing innovative solutions and enhancing the profitability of our farmer-owners, we want to meet with you!

About AGRIS Co-operative Ltd.
AGRIS Co-operativeis a dynamic and successful farmer-owned co-operative that prides itself on providing quality agronomic and grain marketing solutions for our customers and farmer-owners. AGRIS is a leader in precision farming technology, seed, agronomy, and petroleum services.

AGRIS Co-operative is a 100 per cent farmer-owned grain marketing and farm-input supply company that serves more than 1,000 farmer-owners across 14 locations in Essex, Kent, Elgin, Middlesex and Lambton counties.

The co-operative is a partner of Great Lakes Grain, a grain merchandising company. AGRIS Co-operative is a member-owner of Growmark, Inc. and markets products and services under the FS banner.

AGRIS Co-operative has branches located in Brigden, Chatham, Cottam, Dutton, Glencoe, Leamington, McGregor, Muirkirk, Rochester, Stoney Point, Thamesford, Thamesville, Tupperville and Wheatley.

Please forward your resume in confidence by July 15, 2022.

AGRIS Co-operative Ltd. is an equal opportunity employer. We thank all those who apply however only applicants selected for an interview will be notified.*

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Profit sharing
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Glencoe, ON: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (required)

Experience:

• agricultural: 1 year (required)

Language:

• English Driver License (required)

Overview

The Customer ServiceManager is responsible for the efficient and fiscally responsible operation of the front End department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fullfill customer needs and actively contribute to an environment of employee and customer [website] front end manager is responsible for payroll and labour hours of the entire [website] front end running smoothly with no line ups.

Job Description

People Leadership

Create a coaching and development culture for all employees, which embraces a passion for food

• Demonstrate outstanding leadership, while serving as a role model
• Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
• Communicate operational requirements/changes to department employees
• Manage store operations as required

Customer Offering Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit Provide superior customer service to meet customer needs

• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends

*

• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
• Execute winning conditions as required

Policy/ Regulatory Adherence Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
*

Financial Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control

• Manage the department budget

Personal/ Professional Development Thorough understanding of all relevant company programs; attend training as required

• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies

Employee Engagement Act as the employer of choice by actively supporting an environment of employee engagement Initiate, support, participate and lead community and charitable events and activities
*

Other Duties Coordinate maintenance of department equipment and repairs

• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required

Job Requirements Ability to work independently in a fast paced environment Above average communication skills (both oral and written)

• Full knowledge of department operations and skills

*

• Proficient use of Microsoft Office Suite
• Full knowledge of total store operations and skills
• High School Diploma
• Minimum 18 months of retail store experience, particularly in the specific department
• Experience reading and analyzing financial reports, and experience in developing and adhering to budgets

While all responses are appreciated only those being considered for interviews will be acknowledged.

Looking for a strong [website] have 5 years cashier [website] be able to work in a fast paced environment and have great customer [website] be able to multitask in a fast paced environment.

Job Type: Permanent

Salary: From $19.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Retail Management: 5 years Location: In person

Max Advanced Brakes is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers.

We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer education, and customer service, we strive to make acquiring quality brake parts simple for customers.

Established in 2010 with a vision to offer quality and extensively tested brake products at the best prices possible, today we remain steadfast to that same vision. Over the years as our customers’ needs have grown, we have scaled and developed an extensive physical distribution presence in Canada and USA to ensure we meet their demands for brakes in a timely and efficient manner.

To learn more about Max Advanced Brakesplease visit [website]

Position Overview

We are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team. The Customer Service Manager will be responsible for overseeing all aspects of customer support, ensuring exceptional service delivery, and maintaining high customer satisfaction levels. This role requires strong leadership skills, excellent communication abilities, and a passion for providing outstanding customer experiences.

Responsibilities:

· Manage and lead a team of customer service representatives, recruiting, providing guidance, coaching, and support to ensure optimal performance and productivity.

· Develop and implement customer service policies, procedures, and standards to create engaged customers, facilitate organic growth, and enhance the overall customer experience.

· Set a clear mission and deploy strategies focused towards that mission.

· Monitor and evaluate team performance metrics, such as response times, resolution rates, and customer satisfaction scores.

· Control resources and utilize assets to achieve qualitative and quantitative targets.

· Handle escalated customer inquiries or complaints in a timely and professional manner.

· Collaborate with other departments to identify areas for improvement in products or services based on customer feedback.

· Conduct regular training sessions to enhance the skills and knowledge of the customer service team.

· Stay up-to-date with industry trends and best practices in customer service management.

Skills and Requirements

· Bachelor's degree in Business Administration or a related field (preferred).

· Proven working experience in a customer service management role.

· Excellent knowledge of management methods and techniques.

· Excellent leadership skills with the ability to motivate and inspire a team.

· Strong problem-solving abilities to address complex customer issues.

· Exceptional client-facing and communication skills, both written and verbal.

· Proficient in using customer service software, databases, and other relevant tools.

· Ability to work well under pressure in a fast-paced environment.

· Advanced troubleshooting and multi-tasking skills.

*Benefits of Working at Max Advanced Brakes:*

· Career growth and development

· Competitive salary

· Flexible health benefits

· Be a part of a dynamic, diverse team

· Friendly work environment with in-house recreational activities

· Employee purchase discounts

Additional Information

Full-time permanent position

The candidate must be available from Monday to Friday 9:00AM - 6:00PM

Transit accessible location

Max Advanced Brakes is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation(s), please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

Job Types: Full-time, Permanent

Salary: From $55,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Markham, ON: reliably commute or plan to relocate before starting work Location: In person